Mitel 5235 User manual

USER GUIDE
M I T E LM I T E L
IP Phone
5235

3300 ICP - 6.1

-i-
Contents
ABOUT THE 5235 IP Phone 1
5235 IP Phone Features 2
TIPS FOR YOUR COMFORT AND SAFETY 2
Don't cradle the handset! 2
Protect your hearing 2
Adjusting the viewing angle 3
FOR USERS ON RESILIENT 3300 ICP SYSTEMS 4
5235 IP PHONE AND LINE INTERFACE MODULE 5
USING THE TOUCH SCREENS 6
Using the Phone shutter 8
Using the People shutter 10
Using the Messages shutter 11
Using the History shutter 14
Using the Settings shutter 16
Using the Applications shutter 19
Using the on-screen keyboard 21
Getting help 21
Cleaning your Touch Screen 22
Tips for setting up your 5235 IP Phone 22

-ii-
CUSTOMIZING YOUR 5235 IP PHONE 22
Specify Display Brightness and Contrast 23
Specify User Information 24
Specify Language 24
Program Key Layout on Your 5235 IP Phone 25
Specify Audio Feedback Options 26
Calibrate Screen Display 27
Specify Call Notification Behavior 27
Select Dialing Preferences 28
Adjust Ringer Control 30
Enable a screen saver 30
Program Message key 31
Program receipt of alternate message types 31
Enable URL displays on your 5235 IP Phone 31
PROGRAMING FEATURES ON YOUR KEYS 32
Tips on programming features 32
Program a feature key 35
Program a 5235 IP Phone application 36
Program a hard key 37
Clear programming from key 37
Enable personal softkey programming 38
Program Message Waiting Indicator 38
SETTING UP YOUR CONTACT LIST 39
Adding names to your contact list 39
Editing information in your contact list 40

-iii-
MAKING AND ANSWERING CALLS 41
Dial from your contact list 41
Dial from your history list 41
Dial from your messages list 41
Answer a call 42
End a call 42
Redial 42
Redial - Saved Number 42
Handsfree Operation 43
Auto-Answer 43
Using the Analog line 44
CALL HANDLING 44
Hold 44
Transfer 45
Conference 45
Swap 45
Call Forward 46
Messaging - Callback 48
USING CALL HISTORY 49
Refresh your call history list 49
Delete call logs 49
Display call log details 50
Add contact information from a call log to your People list 50

-iv-
USING OTHER FEATURES 51
Account Codes 51
ACD 52
Callback 52
Call Pickup 53
Calculator 53
Change Language 54
Campon 54
Display Keys 54
Day/Night 55
Do Not Disturb 55
Override (Intrude) 56
Paging 56
Direct Paging 57
Emergency Calls 58
Headset Operation 59
Headset Operation (with Feature Control Switch) 60
Make Busy 61
Message Waiting Indicator 61
Music 61
Group Paging / Meet Me Answer 62
Speak@Ease 63
Night Answer 63
Trunk Flash 63
Hot Desking 64
Hot Desk Remote Logout 65
Messaging- Advisory 65
Phonebook 66
Queue Status 66
Reminder 67
Ring Adjust 67
Speed Call 67
Tag Call 68

-v-
USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT 68
Access the Conference Controller 69
Turn the conference unit on and off 69
Adjust the conference unit volume 69
Place the conference unit in Presentation mode 69
Exit the conference controller 69
Mute the conference unit 70
MESSAGING 70
Set up your mailbox 70
Set up forwarding for your Voice Mail 70
Log into your mailbox from your own extension 71
Log into your mailbox from another extension 72
Log out of your mailbox 72
Display message details 73
Play a voice message 73
Dial message sender 74
Save a message 74
Delete a message 74
Add a message sender to contact list 75
Forward a message to your email address 75
USING THE 5235 IP PHONE WEB BROWSER 76
USING THE LINE INTERFACE MODULE 77
Making and Answering Calls Using the Analog key 78
Making and Answering Calls Using the Failover Mode 79

-1-
ABOUT THE 5235 IP Phone
The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that
provides voice communication over an IP network. It features a lar
g
e, backlit
touch-screen and provides users with real-time access to applications and
services such as web browsin
g
, directory mana
g
ement and visual voice mail.
Eight fixed feature keys and multiple Touch Screens provide convenient
access to features such as Call History Logs, Contacts list, and many
customizable user settings. 5235 IP Phone supports Mitel Call Control
(MiNet) protocols. When used with a 3300 ICP, the 5235 IP Phone IP user
can access the feature-rich set of 5235 Phone Applications. The 5235 IP
Phone supports Hot Deskin
g
and Clustered Hot Deskin
g
as well as Resiliency.
The 5235 is ideal for executives and managers, and can be used as an ACD
Agent or Supervisor Phone, as well as a Teleworker Phone.

-2-
5235 IP Phone Features
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
talk on the phone a lot, you may find it more comfortable to use a headset.
See Headset Operation for more information.
Protect your hearing
Your 5235 IP Phone has a control for adjusting the volume of the handset
receiver or headset. Because continuous exposure to loud sounds can
contribute to hearing loss, keep the volume at a moderate level.
Feature Function
1 Stylus Used to select options on the shutter screens
2 Ring Indicator Flashes to signal an incoming call
3 Speaker Provides sound for handsfree calls and background
music
4 Touch Screen Provides a large, high-resolution viewing area that
displays a set of Touch Screen functions. Opening
each shutter displays an additional Touch Screen
which provides access to phone features.
5 Volume Control and
Contrast Control Provides volume control when the phone is offhook. Provides contrast control when the phone is idle.
6 Fixed Function Keys Provides functionality for Speaker, Microphone,
Messages, Hold, Trans/Conf and Cancel.
7 Key Pad Used for dialing when in phone mode
8 Handset Used when not in headset or handsfree mode

-3-
Adjusting the viewing angle
The stand built into your 5235 IP Phone tilts to give you a better view of the
keys.
To adjust the viewing angle:
1. Disconnect the cables to your phone.
2. Depress the button on both sides of the stand at the back of the phone to
remove the stand.
3. Hinge the hooks on the base unit into the notches on the back of the
phone and snap into place as follows:
For a high-angle mount, hinge the two lower hooks into the bottom
set of notches and snap the two upper hooks into the middle set of
notches.
For a low-angle mount, hinge the two lower hooks into the middle set
of notches and snap the two upper hooks into the top set of notches.
Note: For more information about adjusting the viewing angle of your
phone, refer to the 5235 IP Phone Installation Guide shipped with your
phone.