Mitel 5235 User manual

USER GUIDE
M I T E LM I T E L
IP Phone
5235

3300 ICP - 6.1

-i-
Contents
ABOUT THE 5235 IP Phone 1
5235 IP Phone Features 2
TIPS FOR YOUR COMFORT AND SAFETY 2
Don't cradle the handset! 2
Protect your hearing 2
Adjusting the viewing angle 3
FOR USERS ON RESILIENT 3300 ICP SYSTEMS 4
5235 IP PHONE AND LINE INTERFACE MODULE 5
USING THE TOUCH SCREENS 6
Using the Phone shutter 8
Using the People shutter 10
Using the Messages shutter 11
Using the History shutter 14
Using the Settings shutter 16
Using the Applications shutter 19
Using the on-screen keyboard 21
Getting help 21
Cleaning your Touch Screen 22
Tips for setting up your 5235 IP Phone 22

-ii-
CUSTOMIZING YOUR 5235 IP PHONE 22
Specify Display Brightness and Contrast 23
Specify User Information 24
Specify Language 24
Program Key Layout on Your 5235 IP Phone 25
Specify Audio Feedback Options 26
Calibrate Screen Display 27
Specify Call Notification Behavior 27
Select Dialing Preferences 28
Adjust Ringer Control 30
Enable a screen saver 30
Program Message key 31
Program receipt of alternate message types 31
Enable URL displays on your 5235 IP Phone 31
PROGRAMING FEATURES ON YOUR KEYS 32
Tips on programming features 32
Program a feature key 35
Program a 5235 IP Phone application 36
Program a hard key 37
Clear programming from key 37
Enable personal softkey programming 38
Program Message Waiting Indicator 38
SETTING UP YOUR CONTACT LIST 39
Adding names to your contact list 39
Editing information in your contact list 40

-iii-
MAKING AND ANSWERING CALLS 41
Dial from your contact list 41
Dial from your history list 41
Dial from your messages list 41
Answer a call 42
End a call 42
Redial 42
Redial - Saved Number 42
Handsfree Operation 43
Auto-Answer 43
Using the Analog line 44
CALL HANDLING 44
Hold 44
Transfer 45
Conference 45
Swap 45
Call Forward 46
Messaging - Callback 48
USING CALL HISTORY 49
Refresh your call history list 49
Delete call logs 49
Display call log details 50
Add contact information from a call log to your People list 50

-iv-
USING OTHER FEATURES 51
Account Codes 51
ACD 52
Callback 52
Call Pickup 53
Calculator 53
Change Language 54
Campon 54
Display Keys 54
Day/Night 55
Do Not Disturb 55
Override (Intrude) 56
Paging 56
Direct Paging 57
Emergency Calls 58
Headset Operation 59
Headset Operation (with Feature Control Switch) 60
Make Busy 61
Message Waiting Indicator 61
Music 61
Group Paging / Meet Me Answer 62
Speak@Ease 63
Night Answer 63
Trunk Flash 63
Hot Desking 64
Hot Desk Remote Logout 65
Messaging- Advisory 65
Phonebook 66
Queue Status 66
Reminder 67
Ring Adjust 67
Speed Call 67
Tag Call 68

-v-
USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT 68
Access the Conference Controller 69
Turn the conference unit on and off 69
Adjust the conference unit volume 69
Place the conference unit in Presentation mode 69
Exit the conference controller 69
Mute the conference unit 70
MESSAGING 70
Set up your mailbox 70
Set up forwarding for your Voice Mail 70
Log into your mailbox from your own extension 71
Log into your mailbox from another extension 72
Log out of your mailbox 72
Display message details 73
Play a voice message 73
Dial message sender 74
Save a message 74
Delete a message 74
Add a message sender to contact list 75
Forward a message to your email address 75
USING THE 5235 IP PHONE WEB BROWSER 76
USING THE LINE INTERFACE MODULE 77
Making and Answering Calls Using the Analog key 78
Making and Answering Calls Using the Failover Mode 79

-1-
ABOUT THE 5235 IP Phone
The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that
provides voice communication over an IP network. It features a lar
g
e, backlit
touch-screen and provides users with real-time access to applications and
services such as web browsin
g
, directory mana
g
ement and visual voice mail.
Eight fixed feature keys and multiple Touch Screens provide convenient
access to features such as Call History Logs, Contacts list, and many
customizable user settings. 5235 IP Phone supports Mitel Call Control
(MiNet) protocols. When used with a 3300 ICP, the 5235 IP Phone IP user
can access the feature-rich set of 5235 Phone Applications. The 5235 IP
Phone supports Hot Deskin
g
and Clustered Hot Deskin
g
as well as Resiliency.
The 5235 is ideal for executives and managers, and can be used as an ACD
Agent or Supervisor Phone, as well as a Teleworker Phone.

-2-
5235 IP Phone Features
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
talk on the phone a lot, you may find it more comfortable to use a headset.
See Headset Operation for more information.
Protect your hearing
Your 5235 IP Phone has a control for adjusting the volume of the handset
receiver or headset. Because continuous exposure to loud sounds can
contribute to hearing loss, keep the volume at a moderate level.
Feature Function
1 Stylus Used to select options on the shutter screens
2 Ring Indicator Flashes to signal an incoming call
3 Speaker Provides sound for handsfree calls and background
music
4 Touch Screen Provides a large, high-resolution viewing area that
displays a set of Touch Screen functions. Opening
each shutter displays an additional Touch Screen
which provides access to phone features.
5 Volume Control and
Contrast Control Provides volume control when the phone is offhook. Provides contrast control when the phone is idle.
6 Fixed Function Keys Provides functionality for Speaker, Microphone,
Messages, Hold, Trans/Conf and Cancel.
7 Key Pad Used for dialing when in phone mode
8 Handset Used when not in headset or handsfree mode

-3-
Adjusting the viewing angle
The stand built into your 5235 IP Phone tilts to give you a better view of the
keys.
To adjust the viewing angle:
1. Disconnect the cables to your phone.
2. Depress the button on both sides of the stand at the back of the phone to
remove the stand.
3. Hinge the hooks on the base unit into the notches on the back of the
phone and snap into place as follows:
For a high-angle mount, hinge the two lower hooks into the bottom
set of notches and snap the two upper hooks into the middle set of
notches.
For a low-angle mount, hinge the two lower hooks into the middle set
of notches and snap the two upper hooks into the top set of notches.
Note: For more information about adjusting the viewing angle of your
phone, refer to the 5235 IP Phone Installation Guide shipped with your
phone.

-4-
FOR USERS ON RESILIENT 3300 ICP SYSTEMS
If during a call, you hear a beep repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashin
g
rectan
g
le on the display. The rectan
g
le remains until the
switch to the primary system is complete.
If the 5235 IP Phone fails over to the secondary ICP, you have access to
your mailbox on the secondary ICP only if a mailbox has been programmed
for you by your Administrator.
Notes:
zThe mailbox on the secondary ICP will not contain the same messages as
the mailboxes on the primary ICP. Any preferences that are voice mail
related are not carried from the primary ICP to the secondary ICP. These
preferences must be set on both ICPs.
zThe History, Contacts and Settings applications do not support resiliency.
Your lo
g
s, contact information and any Settin
g
s on the primary ICP will not
be carried from the primary ICP to the secondary ICP.

-5-
5235 IP PHONE AND LINE INTERFACE MODULE
The Line Interface module is an optional device that adds an analog phone
line (POTS) capability to your 5235 IP phone. If Emergency Call Routing is
not programmed on your 3300 ICP, you must use the Line Interface Module
to dial emer
g
ency calls. For more information on emer
g
ency number dialin
g
,
refer to Emergency Calls.
If you have a Line Interface Module connected to your 5235 IP Phone, all
programming of the Line Interface Module, except the Analog Key, is done
by the Installer when your phone is installed. For more information, refer to
Program a Hard Key and Using the Line Interface Module.

-6-
USING THE TOUCH SCREENS
The Overview Touch Screen on the 5235 IP Phone provides access to all the
telephone features offered by the phone. A set of six shutters can be opened
from the Overview screen by pressing the shutter button or shutter label.
Click on the shutter button or label to open one of the following shutters:
zPhone: Allows access to programmable keys and the main phone and call
control interface.
zPeople: Allows access to your personal directory to add, delete or view
contacts.
zMessages: Provides access to a visual voicemail to see messages.
zHistory: Allows you to view a log of missed, made and answered calls.
zSettings: Provides access to all phone settings to customize your 5235 IP
Phone.
zApplications: Provides a launch point to the Conference Control and Web
Browser applications.
To open or close any of these shutters:
1. Press the shutter button ( ) or label using your finger or the stylus.
2. Press the shutter name using your finger or the stylus.

-7-
To navigate through the lists in each shutter:
zPress the Up and Down Scroll Buttons ( ): Pressing the down arrow ( )
displays the next page of six items on the list. Pressing the up arrow ( )
displays the previous page of items.
If there is no next or previous page of items, the appropriate button is
disabled.

-8-
Using the Phone shutter
The Phone shutter provides access to programmable keys and the main
phone interface.
In the Overview Touch Screen, the status area displays information
regarding the Phone shutter.
Possible values are:
zNot Ready: Displayed during startup or if there is no communication
established with the ICP.
zPhone number: Displayed as specified in the Settings shutter.
zHeadset( ): Indicates that a set is in headset mode.
zDND( ): Indicates that a set is in DND (Do not disturb) mode.
zLogged in as: Indicates that a hot desk user is logged in.
You use the Phone shutter to use programmed keys and dial numbers.

-9-
zPhone Display: Displays information about the received call. This
information is provided by the 3300 ICP.
zPersonal Softkeys: Keys that allow you to access specific call control
features. You can either use the default values supplied by the 3300 ICP
or you can program the keys using the Settings shutter. The pro
g
rammin
g
available from the 3300 ICP is displayed only when the 5235 is in Idle
Mode.
zProgrammable Keys: Keys that can be programmed to launch specific
call control features. These keys are programmed using the Settings
shutter. The keys are numbered starting at the bottom right corner
proceedin
g
in a ri
g
ht to left direction up to the top left corner. Key number
1 is always on the first tab in the bottom right hand corner and is the
prime DN.
zTabs: Allow you to display additional programmable keys.
Note: Your prime line key is always in the bottom right hand corner of Tab
1.

-10-
Using the People shutter
The People shutter provides a single location for you to add, delete, and edit
contact names and numbers. You can also dial anyone on your contact list
from the People shutter.
You launch the People shutter by:
1. Pressing the shutter label buttons ( ) or shutter label.
2. Pressing a programmed key/softkey in the Phone Shutter. For
information on programming keys, see Programming Features On Your
Keys.
The People shutter displays a maximum of six contacts, ordered
alphabetically by last name.
The People shutter provides the following elements:
zScroll Buttons( ): Use to navigate through the contact list.
zAlpha tabs: Use to scroll to the page that contains the contact whose last
name starts with the first letter on the tab label. For example, pressin
g
the
"fgh" tab, scrolls to the contact whose last name starts with "F". Multiple
clicks on a tab scrolls to the next letter on the tab. For example, clicking
twice on the "fgh" tab scrolls to contacts starting with "G".
zNew: Use to add a new contact to your contact list
For information on using the People shutter, refer to
Settin
g
Up Your Contact
List and Dialing From Your Contact List.

-11-
Using the Messages shutter
The Messages shutter allows you to access your voice mail messages.
You launch the Messages shutter by:
zPressing the shutter label buttons ( ) or shutter label.
zPressing a programmed key/softkey in the Phone shutter. For information
on how to program keys, see Programming Features On Your Keys.
zPressing the Message Hard Key on the phone (This option must be
specified in the Settings shutter. For more information on how to specify
this option, see Program Message key).
In the Overview Touch Screen, the status area displays information
regarding the Messages shutter.
Possible status values are:
1. Not Ready: Displayed during startup or if there is no communication
established with the ICP.
2. No Mailbox: Displays if the current prime DN does not have a mailbox.
3. Logged In: Displays when the user is currently logged into their
mailbox.
4. Logged Out: Displays if the user is logged out of the mailbox and the
message indicator is not on.
5. Messages: Displays if the user is logged out and the message indicator
is on. Indicates that you have Messages.
If you open the Messages shutter and you are not logged into your voice
mailbox, the login window is displayed. You can use this window to log into
the voice mailbox assigned to this extension or to log in as a guest by
pressing Connect as "Guest".

-12-
You can use the Messages shutter to browse through your messages.
Messages are displayed in the order of newest message first.
The Messages shutter provides the following elements:
zScroll Buttons( ): Use to navigate through message list.
zShutter tabs: Filters your messages and group them as Urgent, New,
Saved and Recorded. The All tab displays all your messages.
zLogout: Logs you out of your voice mail.

-13-
MESSAGE DETAILS
Selecting a message from the Messages shutter displays the Message Details
shutter with call information as shown in the following screens.
Screen one is displayed if the Forward to Email feature is available on the
3300 ICP. Screen two is displayed if the Forward to Email feature is not
available on the 3300 ICP.
The Messages Details shutter provides the following elements:
zDial: Use to dial the caller.
zSave: Saves the message.
zDelete: Deletes the message.
zTo Email: Use to send the voice mail to your email.
zCopy to Contacts: Use to add the message sender as a contact in the
People shutter.
zCopy: Copies the caller information.