Cisco SPA50 Series User manual

Table of Contents:
Phone operation ……………………………………………………………………………… 2
Claricom System Star Codes ……………………………………………………………………………… 65
Claricom User Voicemail ……………………………………………………………………………… 66
Cisco SPA50xUser Manual

Cisco Small Business
Cisco SPA50X and SPA51X SIP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G,
SPA509G, SPA512G, and SPA514G
USER GUIDE

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 2
Contents
Chapter 1: Getting Started 6
About This Document 6
Overview of the Cisco Small Business IP Phones 8
Caring for Your Phone 8
Understanding Your Phone Lines and Buttons 9
Softkey Buttons 11
Using Keypad Shortcuts 13
Using the Cisco Attendant Console 14
Changing the Cisco SPA500DS Attendant Console Display 14
Chapter 2: Installing Your Phone 16
Before You Begin 17
Phone Connections 17
Connecting the Handset 18
Installing the Desk Stand or Wall Mount (Optional) 19
Reverse the Handset Retention Tab 19
Connecting the Power 20
Connecting Your Phone to the Network 21
Connecting Your Phone to the Wired Network 21
Connecting the Phone to the Wireless Network 21
Connecting a PC to Your Phone 22
Connecting Wired and Wireless Headsets 22
Verifying Phone Startup 23
Updating Your Phone Firmware 24
Determining Your Current Firmware Version 24
Download the Firmware from Cisco 25
Get the Phone IP Address 25
Update the Firmware on the Phone 26
Chapter 3: Using Basic Call Management Functions 27
Managing the Audio Source and Volume 28

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 3
Contents
Adjusting Call Volume 28
Adjusting the Ringer Volume 28
Using Mute 28
Using the Speakerphone 28
Using the Headset with Your IP Phone 28
Switching Between the Handset, Headset, or Speakerphone During a Call 29
Sending Audio to the Speaker and Handset 29
Choosing Your Preferred Audio Device 29
Answering or Placing a Call 30
Answering a Call 30
Placing a Call 30
Redialing a Call 31
Putting a Call on Hold 31
Resuming a Call 31
Ending a Call 32
Transferring Calls 32
Performing an Attended Transfer 32
Performing an Unattended (Blind) Transfer 33
Transferring a Held Call to an Active Call 33
Managing Missed Calls 34
Turning the Missed Calls Shortcut On and Off 34
Forwarding Calls 35
Forwarding All Calls 35
Forwarding Calls When Your Phone is Busy 36
Forwarding Calls (Delay) Without Answering the Phone 36
Canceling Call Forwarding All 37
Call Forward Deactivation by using Star Codes 38
Setting Do Not Disturb 38
Enabling Do Not Disturb 38
Disabling Do Not Disturb 39
Setting Call Waiting 39

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 4
Contents
Picking Up a Call 40
Parking a Call 41
Placing a Three-Way Conference Call 42
Conferencing a Held Call with an Active Call 43
Using the Phone Directories 43
Using Your Personal Directory 44
Using the Corporate Directory 45
Using the Call History Lists 45
Setting or Changing a Phone Password 46
Accessing Voicemail 47
Chapter 4: Using Advanced Phone Features 48
Configuring Privacy and Security 49
Blocking Caller ID 49
Blocking Anonymous Calls 49
Using Secure Call 50
Enabling and Using Dial Assistance 51
Creating Speed Dials 51
Creating Speed Dials on Unused Line Buttons 52
Creating Numerical Speed Dials 52
Using Speed Dials 53
Using the Paging Feature 53
Paging Another Phone 53
Paging a Group of Phones 53
Configuring Auto Answer 54
Monitoring and Accessing Another Phone 54
Customizing Your IP Phone Screen 55
Changing the IP Phone Screen Contrast 55
Changing the Screen Backlight Settings 55
Configuring the Phone Screen Saver 56
Turning on the Screen Saver 57

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 5
Contents
Using Ring Tones 58
Changing Your Ring Tone 58
Configuring Date and Time 58
Setting Your Phone’s Date and Time 58
Using Star Codes 59
Using the Interactive Voice Response Menu on the Cisco SPA501G 61
Advanced Procedures for Technical Support Personnel 63
Rebooting Your Phone 64

1
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 6
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone. It contains the following sections:
•About This Document, page 6
•Overview of the Cisco Small Business IP Phones, page 8
•Understanding Your Phone Lines and Buttons, page 9
•Using the Cisco Attendant Console, page 14
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using and the customizations performed by your
phone system administrator. This document describes using the Cisco Small
Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk
system. If you are using your Cisco Small Business IP Phone with a Cisco Unified
Communications 500 Series, also see the Cisco Unified Communications Manager
Express Administrator Guide.

Getting Started
About This Document
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started A description of this book
and an overview of the Cisco
Small Business IP Phones.
Chapter 2 Installing Your Phone How to connect and install
your phone.
Chapter 3 Using Basic Call
Management Functions
How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call
forwarding, and picking up
calls.
Chapter 4 Using Advanced Phone
Features
How to perform advanced
phone tasks, such as
configuring privacy and
security features, speed
dials, paging, and ring tones.
Chapter 5 Using the Phone Web User
Interface
How to modify the phone
features by using the web
configuration utility.
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA500 Series
phones. This appendix
provides links to many of
these resources.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones include traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling, and accessing voice mail. Calls can
be made or received with a handset, headset, or a speaker.
The Cisco Small Business IP phones contain Ethernet ports that link them to the
computer network. They also have secondary Ethernet ports that allow another
Ethernet device, such as a computer, to be connected to the network through the
IP phone.
Cisco Small Business IP phones require a separate power source. You can power
the phones by connecting them to a switch that provides Power over Ethernet
(PoE), or by using the optional a Cisco PA100 power adapter.
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it
with a slightly moistened paper or cloth towel. Do not spray or pour cleaning
solution directly onto the device.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9
1
Understanding Your Phone Lines and Buttons
The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar,
but might vary.
Figure 1 SPA509G Phone Components
Numbered objects in Figure 1 described in the following table.
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
indicator
Displays solid red when you have a new voice mail
message. Blinks red during an incoming call.
3IP phone screen Displays date and time, phone station name, line
extensions, and softkey options (except on the
Cisco SPA501G).

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10
1
4 Line keys Indicates phone line status. (Not available on the
Cisco SPA502G or Cisco SPA512G.)
When lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (flashing): Line is on hold or there is an inbound call.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your system
administrator to perform differently than described here
or to add functions such as speed dial, call pickup, or
monitor an extension.
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the IP phone screen.
Note: The Cisco SPA501G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference again to
create the conference.
Transfer—Transfers a call.
6 Navigation button Press an arrow key to scroll left, right, up, or down
through items shown on the IP phone screen (except
on the Cisco SPA501G).
7 Messages button Press to access voice mail. (This feature must be set up
by your phone system administrator).
8 Hold button Press to place a call either on hold or to resume.
NOTE SPA501 phone does not support this feature.
#PhoneFeature Description

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 11
1
Softkey Buttons
The softkey buttons on your phone display might vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation
button to view additional softkey buttons.
Below is a partial listing of softkey buttons that might be available on your phone.
You might not have all of these softkey buttons on your phone, and you might have
additional buttons that are not listed here, as your phone administrator might
provide custom softkey buttons on your phone, such as a speed dial to a company
number, or a specialized program that runs on your phone. Contact your phone
administrator for more information.
9 Setup button Press to access a menu to configure features and
preferences (such as your directory, status, and speed
dials), access your call history, set up functions (such as
call forwarding), and provide phone status information.
For the Cisco SPA501G, press Setup to access the
Interactive Voice Response (IVR) menu that allows you to
perform tasks such as getting the IP address of the
phone.
10 Mute button Press to mute or unmute the phone. When phone is
muted, the button is lit red. A blinking or steady red mute
button indicates the network connection cannot be
found.
11 Volume button Press +to increase the volume and -to lower the volume
of the handset, headset, speaker when the phone is off-
hook, or ringer volume when the phone is on-hook.
12 Headset button Push to turn the headset on or off. When the headset is
on, the button is lit green.
13 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button is lit green.
14 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
#PhoneFeature Description

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 12
1
Button Function
<< or >> Move left or right through an entry without deleting characters.
activ Activates screen saver mode.
add Add an entry.
bXfer Performs a blind call transfer (transferring a call without speaking to the
party to whom you are transferring the call.)
cancel Cancels any changes you have made. (Press before ok or save.)
cfwd Forwards all calls coming to your phone to a specified number.
-cfwd Clears call forwarding.
conf Initiates a conference call.
confLx Conferences active lines on the phone together.
delChr Deletes the last number or letter.
delete Deletes an entire item (for example, a number from the Call History list).
dial Dials a number.
dir Accesses phone directories.
dnd Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
grPick Allows you to answer a call ringing on an extension by discovering the
number of the ringing extension.
ignore Ignores an incoming call.
lcr Dials the Last Call Received.
miss Shows the Missed Calls list.
park Puts a call on hold at a designated “park” number. The call is parked on
the line until you unpark it or the caller disconnects. Must be configured
by your phone system administrator.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 13
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the IP phone screen. (Not applicable to the
Cisco SPA501G.)
For example, to obtain your IP address on the Cisco SPA 504G, press the Setup
button and dial 9.
pickup Answers a call ringing on another extension by entering the extension
number.
phold Puts a call on hold on an active shared line.
redial Displays a list of recently dialed numbers.
resume Resumes a call that is on hold.
save Saves your changes.
select Selects the highlighted item on the IP phone screen.
starcode Allows you to enter a star code. See “Using Star Codes,” on page 59.
unpark Resumes a parked call.
xfer Performs a call transfer.
xferLx Transfers an active line on the phone to a called number.
y/n Enters a submenu and when pressed, toggles between Yes or No to
enable or disable an option.
Button Function

Getting Started
Using the Cisco Attendant Console
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 14
1
The IP address is displayed on the Network screen.
NOTE Menus and options vary depending on phone model.
Using the Cisco Attendant Console
The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500
Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and
orange) programmable line buttons, and the Cisco SPA500DS provides 30
buttons. The Cisco Attendant Console attaches to the IP phone with the
attachment arm provided. It obtains power directly from the IP phone; it does not
require a separate power supply. Two Cisco Attendant Console units can be
attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS)
separate lines.
Detailed information on the installation of the Cisco Attendant Consoles are
provided in the Cisco Small Business SPA500S Attendant Console Quick Start
Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant
Console for SPA500 Family Phones Quick Start Guide.
Configuration of the Cisco Attendant Console and assignment of the line buttons is
typically performed by the phone system administrator and is not described in
this document. The Cisco Attendant Console can be configured by using the same
web configuration utility for the IP phone to which the Cisco Attendant Console is
attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310
Administration Guide on Cisco.com for more information.
Changing the Cisco SPA500DS Attendant Console Display
The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled
by the backlight settings of the phone display and is not separately configurable;
that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off
when the phone display is off.

Getting Started
Using the Cisco Attendant Console
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 15
1
You can choose the font size (10 or 12 point) of the text displayed on the Cisco
SPA500DS. You can also configure the text contrast, or how dark the text appears
on the display. To configure these options from the phone:
STEP 1 Press the Setup button.
STEP 2 Scroll to Att. Cons. Preferences and press select.
STEP 3 Choose Font Size or Contrast from the menu and press edit:
•To change the font size, press option to switch between 10 and 12 point font.
Press ok to save.
•To change the display contrast, use the keypad to enter a number value from
1 to 30. The higher the number, the greater the contrast on the display. Press
ok to save.
STEP 4 Press save to save your changes.

2
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 16
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:
•Before You Begin, page17
•Phone Connections, page 17
•Connecting the Handset, page 18
•Installing the Desk Stand or Wall Mount (Optional), page 19
•Connecting the Power, page 20
•Connecting Your Phone to the Network, page 21
•Connecting a PC to Your Phone, page 22
•Connecting Wired and Wireless Headsets, page 22
•Verifying Phone Startup, page 23
•Updating Your Phone Firmware, page 24

Installing Your Phone
Before You Begin
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 17
2
Before You Begin
Before you install and connect your phone, verify with your system administrator (if
applicable) that the network is ready for the phone. Read the safety notices, and
make sure you have all the phone parts and documentation.
!
CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked
AUX is reserved for connection with the Cisco Attendant Console. It is not for use
as a telephone line port or IP device connection.
Phone Connections
The phone connections are shown in Figure 1.
Figure 1 Phone Connections
1
2
3
4
5
6
8
7
284539

Installing Your Phone
Connecting the Handset
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 18
2
Numbered objects in Figure 1 are described in the following table.
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the device.
!
CAUTION Do not insert a telephone line cord into the auxiliary (AUX) port.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
#Description
1 Auxiliary port. (For use only with the Cisco Attendant Console.)
2 Upper slots.
3 Lower slots.
4PCport.
5 Network (switch) port.
6 Cable run.
7Handsetport.
8 Power port. (Use only with a Cisco PA100 power adapter.)

Installing Your Phone
Installing the Desk Stand or Wall Mount (Optional)
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 19
2
Installing the Desk Stand or Wall Mount (Optional)
The phone can be set on a flat surface, such as a desk, or mounted to a wall. This
section describes the installation of the desk stand. If you are attaching a
Cisco SPA500S or SPA500DS attendant console, attach the console before
attaching the desk stand.
To mount the phone to the wall, you must use the MB100 wall mount bracket kit
(available separately). Do not attach the desk stand if you intend to mount the
phone to the wall. To mount the phone on the wall, follow the instructions included
with the wall mount.
To install the desk stand:
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press
down on the stand. It should easily slide into the upper stand slots. Do not force it.
Reverse the Handset Retention Tab
If you mount the phone to a vertical surface, such as a wall, you must reverse the
handset retention tab on the phone body so that the handset does not fall off the
phone when it is placed on the cradle.
STEP 1 Push the latch in.
STEP 2 Slide the retention tab up until it detaches from the phone.