Cisco Unified 8961 Instruction Manual

REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for
Cisco Unified Communications Manager 10.0 (SIP)
First Published: August 16, 2013
Last Modified: August 22, 2013
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CONTENTS
Preface Preface xix
Overview xix
Audience xix
Organization xix
Related documentation xxi
Cisco Unified IP Phone 8900 Series documentation xxi
Cisco Unified IP Phone 9900 Series documentation xxi
Cisco Unified Communications Manager documentation xxi
Cisco Business Edition 3000 documentation xxi
Cisco Business Edition 6000 documentation xxii
Documentation, support, and security guidelines xxii
Cisco product security overview xxii
Guide conventions xxii
CHAPTER 1 Cisco Unified IP Phone 1
Cisco Unified IP Phone 8961, 9951, and 9971 2
Cisco Unified IP Phone 8961 2
Phone Connections for Cisco Unified IP Phone 8961 2
Buttons and hardware 3
Cisco Unified IP Phone 9951 7
Phone Connections for Cisco Unified IP Phone 9951 8
Buttons and hardware 9
Cisco Unified IP Phone 9971 14
Phone Connections for Cisco Unified IP Phone 9971 14
Buttons and hardware 15
Connect Footstand 19
Phone and Cable Lock 20
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Network protocols 21
Cisco Unified IP Phone Features 25
Feature Overview 25
Telephony Feature Administration 26
Cisco Unified IP Phone Network Parameters 26
Information for End Users 26
Cisco Unified IP Phone security features 27
Supported security features 28
Security Profiles 30
Secure Phone Calls 31
Secure Conference Call Identification 31
Secure Phone Call Identification 32
Call Security Interactions and Restrictions 32
802.1X Authentication 33
Overview 33
Required Network Components 33
Best Practices 34
Security Restrictions 34
Cisco Unified IP Phone Deployment 35
Cisco Unified IP Phone Setup in Cisco Unified Communications Manager 35
Set up Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications
Manager 35
Cisco Unified IP Phone Installation 38
Set up Cisco Unified IP Phone 8961, 9951, and 9971 38
Terminology differences 39
CHAPTER 2 Cisco Unified IP Phone and telephony networks 41
Cisco Unified IP Communications Product Interactions 41
Cisco Unified IP Phone and Cisco Unified Communications Manager Interaction 41
Cisco Unified IP Phone and VLAN Interaction 42
Cisco Unified IP Phone and Cisco Unified Communications Manager Express
Interaction 43
Cisco Unified IP Phone Power 43
Power Guidelines 44
Power Outage 44
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Phone Power Reduction 44
Power Save mode 45
EnergyWise Mode 45
Power Negotiation over LLDP 46
Additional Information About Power 46
Phone Configuration Files 47
Phone Startup Process 48
Cisco Unified Communications Manager Phone Addition Methods 50
Autoregistration Phone Addition 50
Autoregistration and TAPS Phone Addition 51
Cisco Unified Communications Manager Administration Phone Addition 52
Add Phones using BAT Phone Template 52
Cisco Unified IP Phone MAC Address Determination 52
CHAPTER 3 Cisco Unified IP Phone Installation 55
Before You Begin 55
Network Requirements 55
Cisco Unified Communications Manager 56
Cisco Unified IP Phone Components 56
Network and Computer Ports 56
Handset 57
Disable Speakerphone 57
Cisco Unified IP Phone 8961, 9951, and 9971 Accessory Support 57
USB Port Information 58
External Speakers and Microphone 59
Headsets 59
Audio Quality 60
Wired Headsets 60
Connect to Wired Headset 60
Disable Wired Headset 60
USB Headsets 61
USB headset enabling 61
USB Headset Disabling 61
Analog Headsets 61
Enable Wideband on Analog Headsets 61
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Enable Wideband Codec on Analog Headsets 62
Wireless Headsets 62
Find Information on Supported Wireless Headsets 62
Bluetooth Wireless Headsets 63
Bluetooth Wireless Headset and Cisco Unified IP Phones 63
Handsfree Profile 63
Add Headset as Phone Accessory 64
Enable Bluetooth Wireless Headset 64
Remove Bluetooth Device from Phone 65
Related Bluetooth documentation 65
Important Note About Headset Types 65
External device use 65
Install Cisco Unified IP Phone 66
Phone wall mount 67
Phone Startup Verification 68
Network Settings 68
Cisco Unified IP Phone Security 68
Set Up Locally Significant Certificate 69
CHAPTER 4 Cisco Unified IP Color Key Expansion Module Setup 71
Key Expansion Module Installation on Cisco Unified IP Phone 72
KEM Power Information 72
Connect Single KEM to Cisco Unified IP Phone 72
Connect Two or More KEMs to Phone Using KEM Spine Connector 73
Set up Key Expansion Module in Cisco Unified Communications Manager
Administration 74
Key Expansion Module Settings on Phone 75
Access the Key Expansion Module Setup 76
Upgrade the Key Expansion Module 76
Key Expansion Module Removal 76
Troubleshoot the KEM 76
CHAPTER 5 Cisco Unified Video Camera setup 79
Set up Cisco Unified Video Camera 79
Cisco Unified Video Camera Attachment 80
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Camera Settings 80
Adjust View Area Setting 80
Adjust Brightness Setting 81
Adjust Auto Transmit Setting 81
Perform Camera Postinstallation Checks 82
Cisco Unified Video Camera Information 82
CHAPTER 6 VoIP Wireless Network 83
Wireless LAN 83
WLAN Standards and Technologies 84
802.11 Standards for WLAN Communications 84
World Mode (802.11d) 85
Supported Countries 86
Radio Frequency Ranges 87
802.11 Data Rates, Transmit Power, Ranges, and Decibel Tolerances 87
Wireless Modulation Technologies 88
AP Channel and Domain Relationships 89
WLANs and Roaming 90
Bluetooth Wireless Technology 90
VoIP Wireless Network Components 90
Cisco Unified Wireless AP Interactions 90
AP Association 91
Voice QoS in Wireless Network 91
Cisco Unified Communications Manager Interaction 93
Security for Voice Communications in WLANs 93
Authentication Methods 94
Authenticated Key Management 94
Encryption Methods 95
AP Authentication and Encryption Options 96
VoIP WLAN Deployment 97
Supported Access Points 97
Supported APs and Modes 98
Supported Antennas 99
Set Up Wireless LAN 99
Set Up Wireless LAN in Cisco Unified Communications Manager Administration 99
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Wireless LAN on Cisco Unified IP Phone setup 100
CHAPTER 7 Cisco Unified IP Phone Settings 101
Cisco Unified IP Phone Setup Menus 101
Display Setup Menu 102
Password Protection 103
Apply Phone Password 103
Value Input Guidelines 103
Ethernet Setup menu 104
Set Domain Name Field 107
Set Admin VLAN ID Field 107
Set PC VLAN Field 107
Set SW Port Configuration Field 108
Set PC Port Configuration Field 108
Wireless Setup menu 108
Set Wireless Field 111
Set Wireless Sign in Access Field 111
Set Domain Name Field 112
Set SSID Field 112
Set Security Mode Field 112
Set 802.11 Mode Field 112
IPv4 Setup Menu Options 113
Set DHCP Enabled Field 116
Set IP Address Field 116
Set Subnet Mask Field 116
Set Default Router Field 116
Set DNS Server Fields 117
Set Alternate TFTP Field 117
Set TFTP Server 1 Field 117
Set TFTP Server 2 Field 118
DHCP Usage 118
Set Up Phone To Use DHCP 118
Set Up Phone To Not Use DHCP 119
IPv6 119
IPv6 Setup menu fields 120
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Edit IPv6 Setup options 121
Edit Wireless IPv6 Setup options 122
Security Setup Menu 123
Trust List Menu 124
802.1X Authentication and Transaction Status 125
Access 802.1X Authentication 125
802.1X Authentication Options 125
Set Device Authentication Field 127
Set EAP-MD5 Fields 127
CHAPTER 8 Features, Templates, Services, and User Setup 129
Telephony features available for Cisco Unified IP Phone 130
Survivable Remote Site Telephony 162
Secure and nonsecure call indication tone 165
Product-Specific Configuration 165
Product-Specific Configuration Parameters 166
Override Common Settings Check Box 167
Corporate and Personal Directory setup 168
Corporate Directory setup 168
Personal Directory Setup 168
Cisco IP Manager Assistant 169
IPMA softkey templates 169
IPMA Proxy Line support 170
IPMA Shared Line support 171
Feature Buttons and Softkeys 171
Phone Button Templates 173
Modify Phone Template 173
Phone Button Template for All Calls 173
Phone Button Template for Personal Address Book or Speed Dials 174
Set Up PAB or Speed Dial as IP Phone Service 174
Modify Phone Button Template for PAB or Fast Dial 175
Softkey template 175
Feature Control Policy 178
Create Feature Control Policy 179
Feature Control Policy Default Values 179
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Services Setup 180
Add Users to Cisco Unified Communications Manager 181
User Options Web Pages Management 181
Set Up Access to User Options Web Pages 181
Add User to End User Group 182
Associate Phones with Users 182
Customize User Options Web Page Display 183
Feature Setup 184
Set Up Automatic Port Synchronization 184
Set up Bluetooth profiles 184
Call Forward Notification Setup 185
Client Matter Codes Setup 185
Enable Line Status for Call Lists 186
Set Up Dual Bank Information 186
Forced Authorization Codes Setup 187
Incoming Call Toast Timer Setup 187
Set Up Peer Firmware Sharing 187
Remote Port Configuration Setup 188
Enable Device Invoked Recording 189
Enable Call History for Shared Line 189
Pause in Speed Dial 190
Non-Comma Delimited Speed Dial Strings 190
InterDigit Interval 190
Errors with Incorrect CMC or FAC 191
SRST and CME 191
Assured Services for SIP Lines 191
AS-SIP Setup in SIP Profile 191
Third-Party AS-SIP Device Setup 191
Resource Priority Namespace Setup 191
MLPP Device Setup 192
MLPP Precedence Domain Setup 192
MLPP Indication Setup 192
MLPP Preemption Setup 192
MLPP Authorization Setup for SIP Profile 192
MLPP Authorization Setup for End User 193
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MLPP DSCP Setup for End User 193
Enable Video On/Off Setting 193
Dial Tone from Release Button Setup 193
Set Headset Sidetone Controls 194
Park Monitoring 194
Park Monitoring Service Parameters 194
Set Timers 195
Park Monitoring Parameters in Directory Number Configuration Window 196
Park Monitoring Parameter in Hunt Pilot Configuration Window 196
Actionable Incoming Call Alert Configuration 197
Enable Actionable Incoming Call Alert 197
Enable Call History Display Enhancement 198
Custom Line Filter Setup 198
Set Up Default Line Filter 199
Set up Separate Audio and Video Mute 199
Enable Softkey Policy Control 199
Set up RTP/sRTP port range 200
TLS Session Resumption Timer 201
Set up audio and video port range 201
Cisco VXC VPN 202
Cisco VXC VPN Setup 203
Minimum Cisco VXC Firmware Release Required 208
Additional Cisco VXC VPN Setup Requirements 208
Cisco Unified Communications Manager Setup for Cisco VXC VPN 208
VPN Concentrator Setup for Cisco VXC VPN 209
Network Guidelines for Cisco VXC VPN 209
Cisco VXC VPN Limitations and Restrictions 209
CHAPTER 9 Cisco Unified IP Phone Customization 211
Customization and Modification of Configuration Files 211
Custom phone rings 212
Ringlist.xml File Format Requirements 212
PCM File Requirements for Custom Ring Types 213
Set Up Custom Phone Ring 213
Custom Background Images 214
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List.xml File Format Requirements 214
PNG File Requirements for Custom Background Images 215
Set Up Custom Background Image 216
Wideband Codec Setup 217
Idle Display Setup 217
Automatically Disable Cisco Unified IP Phone Display 218
EnergyWise on the Cisco Unified IP Phone Setup 219
SSH Access 222
CHAPTER 10 Model information, status, and statistics 225
Display Model Information Screen 225
Model Information Fields 226
Status Menu 227
Display Status Menu 227
Status Messages Screen 227
Display Status Messages Screen 227
Status Messages 228
Display Ethernet Statistics Screen 235
Ethernet Statistics information 235
Display Wireless Statistics Screen 238
Wireless Statistics 238
Display Call Statistics Screen 240
Call Statistics 240
Display Video Statistics Screen 242
Video Statistics 243
Display Current Access Point Screen 244
Current Access Point 245
CHAPTER 11 Remote Monitoring 247
Access Web Page for Phone 248
Cisco Unified IP Phone Web Page Information 248
Control web page access 249
Cisco Unified IP Phone and HTTP or HTTPS Protocols 249
Device Information 250
Network Setup 251
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Network Statistics 255
Ethernet Information Web Page 256
Access Area and Network Area Web Pages 256
Device Logs 258
Streaming Statistics 259
Request information from phone in XML 262
Sample CallInfo output 263
Sample LineInfo output 264
Sample ModelInfo output 264
CHAPTER 12 Troubleshooting and Maintenance 267
Troubleshooting 267
Startup Problems 267
Cisco Unified IP Phone Does Not Go Through Normal Startup Process 267
Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 268
Phone Displays Error Messages 269
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications
Manager 269
TFTP Server Settings 269
IP Addressing and Routing 269
DNS Settings 269
Cisco CallManager and TFTP Services Are Not Running 270
Configuration File Corruption 270
Cisco Unified Communications Manager Phone Registration 270
Cisco Unified IP Phone Cannot Obtain IP Address 271
Cisco Unified IP Phone Resets Unexpectedly 271
Intermittent network outages 271
DHCP Setting Errors 271
Static IP address settings errors 272
Voice VLAN setup errors 272
Phones have not been intentionally reset 272
DNS or other connectivity errors 272
Power Connection Problems 273
Physical Connection Problems 273
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Cisco Unified IP Phone Security Problems 273
CTL File Problems 273
Authentication Error, Phone Cannot Authenticate CTL File 273
Phone Cannot Authenticate CTL File 274
CTL File Authenticates but Other Configuration Files Do Not Authenticate 274
ITL File Authenticates but Other Configuration Files Do Not Authenticate 274
TFTP Authorization Fails 274
Phone Does Not Register 275
Signed Configuration Files Are Not Requested 275
802.1X Authentication Problems 275
802.1X Is Enabled on Phone but Phone Does Not Authenticate 276
802.1X Is Not Enabled 277
Factory Reset of Phone Has Deleted 802.1X Shared Secret 277
Camera, audio, and video problems 277
No Video 277
Phone display is wavy 278
Video Freezes 278
Audio/video is not synchronized 279
No audio 279
Video is too dark 279
Poor quality or grainy video 279
Video is blocky or distorted 280
Video is slow moving or jittery 280
No speech path 281
Choppy speech 281
Poor Audio Quality with Calls That Route Outside Cisco Unified Communications
Manager 281
Video distorted or pixilated on Cisco Unified IP Phone [phone]
VXC VPN Troubleshooting 282
Phone Does Not Set Up VXC VPN Tunnel 282
Identify VXC VPN Connection Problems 282
General telephone call problems 283
Phone call cannot be established 283
Phone does not recognize DTMF digits or digits are delayed 283
Troubleshooting procedures 284
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Check TFTP settings 284
Determine DNS or connectivity issues 284
Check DHCP settings 285
Create new phone configuration file 286
Identify 802.1X authentication problems 286
Verify DNS settings 287
Start service 287
Enable phone debugging 288
General Troubleshooting Information 289
Additional troubleshooting information 290
Maintenance 290
Basic Reset 290
Perform Factory Reset 291
Perform factory reset from phone keypad 291
Perform Network Configuration Reset 292
Perform user and network configuration reset 292
Remove CTL File 292
Quality Report Tool 293
Voice Quality Monitoring 293
Voice Quality Troubleshooting Tips 293
Cisco Unified IP Phone Cleaning 294
APPENDIX A Internal Support Website 295
Cisco Unified IP Phone User Support 295
User Options Web Pages Access 295
Phone Features User Subscription and Setup 296
User Voice Messaging System Access 296
User Personal Directory Entries Setup 296
Obtain Cisco Unified IP Phone Address Book Synchronizer 297
Cisco Unified IP Phone Address Book Synchronizer Deployment 297
Install Synchronizer 297
Set Up Synchronizer 298
APPENDIX B International User Support 301
Cisco Unified Communications Manager Locale Installer Installation 301
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International Call Logging Support 301
APPENDIX C Technical Specifications 303
Physical and Operating Environment Specifications 303
Cable Specifications 304
Network and Computer Port Pinouts 304
Network Port Connector 305
Computer Port Connector 305
APPENDIX D Basic Phone Administration Steps 307
Example user information 307
Cisco Unified Communications Manager User Addition 308
Add User from External LDAP Directory 308
Add User Directly to Cisco Unified Communications Manager 308
Phone Setup 309
Identify phone 309
Set up Phone Fields 309
Perform final end user configuration steps 312
APPENDIX E Cisco Unified IP Phone Wall Mount 313
Wall Mount Components 313
Before You Begin 314
Install Bracket 314
Wall Mount Components for Phone with Key Expansion Module 318
Before You Begin 319
Install Bracket for Phone with KEM 319
Adjust Handset Rest 324
APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount 325
ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones 325
Components 327
Before You Begin 327
Install Non-Lockable Wall Mount Kit for Phone 328
Remove Phone from Non-Lockable Wall Mount 333
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ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion
Module 334
Components 336
Before You Begin 336
Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module 337
Remove Phone and Key Expansion Module from Non-Lockable Wall Mount 342
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Preface
This document describes the administration of the Cisco Unified IP Phone 8961, 9951, and 9971.
•Overview, page xix
•Audience, page xix
•Organization, page xix
•Related documentation, page xxi
•Documentation, support, and security guidelines, page xxii
•Guide conventions, page xxii
Overview
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications
Manager (SIP) provides the information you need to understand, install, configure, manage, and troubleshoot
the phones on a VoIP network.
Because of the complexity of an IP telephony network, this guide does not provide complete and detailed
information for procedures that you need to perform in Cisco Unified Communications Manager or other
network devices.
Audience
Network engineers, system administrators, and telecom engineers should review this guide to learn the steps
that are required to set up Cisco Unified IP Phones. The tasks described in this document involve configuring
network settings that are not intended for phone users. The tasks in this manual require a familiarity with
Cisco Unified Communications Manager.
Organization
The following table describes the organization of this manual.
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DescriptionChapter
Provides a conceptual overview and description of the Cisco Unified
IP Phone.
Cisco Unified IP Phone, on page 1
Describes how the Cisco Unified IP Phone interacts with other key
IP telephony components, and provides an overview of the tasks
required before installation.
Cisco Unified IP Phone and telephony
networks, on page 41
Describes how to properly and safely install the Cisco Unified IP
Phone on your network. Also provides procedures on how to
Cisco Unified IP Phone Installation, on
page 55
configure and add accessories, such as Bluetooth wireless headsets,
USB headsets, and analog wideband headsets, to the Cisco Unified
IP Phone.
Describes how to connect and configure supported expansion
modules for the Cisco Unified IP Phone.
Cisco Unified IP Color Key Expansion
Module Setup, on page 71
Describes how to configure the Cisco Unified Video Camera and
add it to the Cisco Unified IP Phone (Cisco Unified IP Phone 9951
and 9971 only).
Cisco Unified Video Camera setup, on
page 79
Provides an overview and describes the setup of the wireless local
area network (WLAN), which the Cisco Unified IP Phone 9971
supports.
VoIP Wireless Network, on page 83
Describes how to configure network settings, verify status, and
make global changes to the Cisco Unified IP Phone.
Cisco Unified IP Phone Settings, on
page 101
Provides an overview of procedures for configuring telephony
features, configuring directories, configuring phone button and
Features, Templates, Services, and User
Setup, on page 129
softkey templates, setting up services, and adding users to Cisco
Unified Communications Manager.
Explains how to customize phone ring sounds and the phone idle
display at your site.
Cisco Unified IP Phone Customization,
on page 211
Explains how to view model information, status messages, network
statistics, and firmware information from the Cisco Unified IP
Phone.
Model information, status, and statistics,
on page 225
Describes the information that you can obtain from the web page
for the phone to remotely monitor the operation of a phone and to
assist with troubleshooting.
Remote Monitoring, on page 247
Provides tips for troubleshooting the Cisco Unified IP Phone and
the Cisco Unified IP Phone Expansion Modules.
Troubleshooting and Maintenance, on
page 267
Provides suggestions for setting up a website for providing users
with important information about their Cisco Unified IP Phones.
Internal Support Website, on page 295
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Organization
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