Cisco 7962G - Unified IP Phone VoIP User manual

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
An Overview of Your Phone
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data
network that your computer uses, which allows you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on the configuration, your phone supports:
•Access to network data, XML applications, and web-based services.
•Online customizing of call features and services from your Cisco Unified CM User Options
web pages.
•A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
To identify buttons and hardware on your phone, refer to the following figures and table.

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Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7961G and 7961G-GE
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3
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9
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101112131415
187005
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101112131415
186845
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An Overview of Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7941G and 7941G-GE
187004
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101112131415
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Item Description For more information, see...
1Programmable
buttons
Depending on configuration,
programmable buttons provide access to:
•Phone lines (line buttons) and
intercom lines
•Speed-dial numbers (speed-dial
buttons, including the BLF speed-dial
feature)
•Web-based services (such as a Personal
Address Book button)
•Call features (such as a Privacy, Hold,
or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in
use, one-way intercom call,
DND active, or logged into
Hunt Group
Amber, flashing—Incoming call
or reverting call
Red, steady—Remote line in use
(shared line, BLF status or active
Mobile Connect call)
•Understanding Lines and
Calls, page 5
•Basic Call Handling,
page 1
•Speed Dialing, page 1
•Using a Shared Line,
page 5
•Using BLF to Determine a
Line State, page 7
•Placing or Receiving
Intercom Calls, page 17
2Phone screen Shows call features. Understanding Phone Screen
Features, page 7
3Footstand button Enables you to adjust the angle of the
phone base.
Adjusting the Footstand
(Optional), page 3
4Messages button Auto-dials your voice message service
(varies by service).
Accessing Voice Messages,
page 1
5Directories button Opens/closes the Directories menu. Use the
button to access call logs and directories.
Using Call Logs, page 1
6Help button Activates the Help menu. Accessing the Help System on
Your Phone, page 9
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An Overview of Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Understanding Lines and Calls
The terms lines and calls can be easily confused.
•Lines—Each line corresponds to a directory number or intercom number that others can use to
call you. Your phone can support up to six lines, depending on your phone and configuration. To
see how many lines you have, look at the right side of your phone screen. You have as many lines
as you have directory numbers and phone line icons: .
•Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
7Settings button Opens and closes the Settings menu. Use the
button to change phone screen contrast and
ring settings.
Changing Phone Settings,
page 1
8Services button Opens and closes the Services menu. Using the User Options Web
Pages, page 1
9Volume button Controls the handset, headset, and
speakerphone volume (off hook) and the
ringer volume (on hook).
Using a Handset, Headset, and
Speakerphone, page 1
10 Speaker button Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset, and
Speakerphone, page 1
11 Mute button Toggles the microphone on or off. When the
microphone is muted, the button is lit.
Using Mute, page 8
12 Headset button Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset, and
Speakerphone, page 1
13 Navigation button Enables you to scroll through menus and
highlight items. When the phone is on
hook, displays phone numbers from your
Placed Calls log.
Using Call Logs, page 1
14 Keypad Enables you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 1
15 Softkey buttons Each button activates a softkey option
(displayed on your phone screen).
Understanding Phone Screen
Features, page 7
16 Handset light strip Indicates an incoming call or new
voice message.
Accessing Voice Messages,
page 1
Item Description For more information, see...

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Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Icon Line or Call State Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume,
page 7.
Remote-in-use Another phone that shares your line has a connected call. See
Using a Shared Line, page 5, for details.
Reverting call A holding call is reverting to your phone. See Using Hold and
Resume, page 7.
Authenticated call See Making and Receiving Secure Calls, page 8.
Encrypted call See Making and Receiving Secure Calls, page 8.
BLF-monitored line
is idle
See Using BLF to Determine a Line State, page 7.
BLF-monitored line is
in-use
See Using BLF to Determine a Line State, page 7.
BLF-monitored line is
ringing (BLF Pickup)
See Using BLF to Determine a Line State, page 7.
Line in Do Not
Disturb (BLF feature)
See Using BLF to Determine a Line State, page 7.
Idle Intercom line The intercom line is not in use. See Placing or Receiving
Intercom Calls, page 17.
One-way
intercom call
The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 17.
Two-way
intercom call
You press the intercom line to activate two-way audio with the
intercom caller. See Placing or Receiving Intercom Calls,
page 17.

An Overview of Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Understanding Phone Screen Features
The following figure shows how your main phone screen may look with an active call.
Note The Messages, Directories, and Services screens on your phone may appear in Normal mode
or in Wide mode depending on how your phone has been set up. A phone window in Wide
mode spans the entire width of the phone screen. However, neither you nor your administrator
can adjust the phone screen viewing mode.
1Primary phone
line
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
display alternately in this area.
2Programmable
buttons
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone
service buttons or phone feature buttons. Icons and labels indicate how these
buttons are configured. For an icon reference, see Phone Screen Icons.
3Softkey labels Displays a softkey function for the corresponding softkey button .
4Status line Displays audio mode icons, status information, and prompts.
5Call activity
area
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See Understanding Lines and Calls,
page 5, and Viewing Multiple Calls, page 9.
6Phone tab Indicates call activity.
7Feature tabs Indicate an open feature menu. See Understanding Feature Buttons and Menus,
page 8.
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Cleaning the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
because they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit.
When the phone is in this condition, you can clean the screen, as long as you know that the phone will
remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait
until it is awake before following the preceding cleaning instructions.
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Wake the phone screen
from power save mode
Press any button or lift the handset.
After a period of inactivity (determined by your system administrator), the
phone screen enters power save mode to save power. In this mode, the
phone screen appears blank and the Display button remains lit.
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Directories
Settings
Help
Scroll through a list
or menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. Pressing Exit from the top level of a menu, closes the menu.
Switch between open
feature menus
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
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An Overview of Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
Understanding Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be
available to you or may work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
•About Your Cisco Unified IP Phone—Details about your phone
•How do I...?—Procedures for common phone tasks
•Calling Features—Descriptions and procedures for calling features
•Help—Tips on using and accessing Help
Learn about a button or
softkey
Press and then quickly press a button or softkey.
Learn about a menu
item
Press , , or to display a feature menu. Highlight a
menu item, then press twice quickly.
Get help using Help Press twice quickly. Select the help topic you need.
Feature Softkey Line Button Label and Icon
Call Back CallBack CallBack
Call Forward CFwdALL Forward All
Call Park Park Park
Call PickUp PickUp PickUp
Conference Confrn Conference
Conference List ConfList Conference List
Do Not Disturb DND Do Not Disturb or Do Not Disturb
End Call EndCall End Call
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Understanding SIP and SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines
this configuration.
Call features can vary depending on the protocol. This phone guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose > Model Information > Call Control Protocol on your phone.
Understanding Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power
down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system
administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
•At 10 minutes before power down, the ringtone plays four times
•At 7 minutes before power down, the ringtone plays four times
•At 4 minutes before power down, the ringtone plays four times
•At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
Group Pickup GPickUp Group PickUp
Hold Hold Hold
Hunt Group HLog Hunt Group or Hunt Group
Malicious Call Identification MCID Malicious Call ID
Meet Me Conferencing MeetMe MeetMe
Mobility Mobility Mobility
New Call New Call New Call
Other PickUp OPickUp Other PickUp
Quality Reporting Tool QRT Quality Reporting Tool
Redial Redial Redial
Remove Last Conference Party RmLstC Remove Last Participant
Transfer Transfer Transfer
Video Support VidMode Video
Feature Softkey Line Button Label and Icon

An Overview of Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is
going to power down. To keep the phone active, press any key on the phone. If you do not press any
key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period
of time before informing you of the pending power shutdown. Before the shutdown happens, you see
a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact
your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your
requirements change (for example, your work hours or work days change), see your system
administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.

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