Cisco 7985G - IP Phone NTSC Video User manual

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Cisco Unified IP Video Phone 7985G
INCLUDING LICENSE AND WARRANTY
Phone Guide

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© 2006 Cisco Systems, Inc. All rights reserved.
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Quick Reference
Cisco Unified IP Video
Phone 7985G for
Cisco CallManager 4.2
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details Open the Details record for a
multiparty call in the Missed
Calls and Received Calls logs
Dial Dial a phone number
DirTrfr Transfer two calls to each other
EditDial Edit a number in a call log
EndCall Disconnect the current call
Erase Reset settings to their defaults
Exit Return to the previous screen
GPickUp Answer a call ringing in another
group
Common Phone Tasks
View online help on
the phone
Press .
Place a call Go-off hook before or
after dialing a number.
Redial a number Press Redial. Or press
the Navigation button
while on-hook to see
your Placed Calls log.
Switch to the
handset during a call
Pick up the handset.
Switch to the
speaker or headset
during a call
Press or ,
then hang up the
handset.
Mute your phone Press .
Use your call logs Press to choose a
call log. To dial,
highlight a listing and
go off-hook.
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer a call to a
new number
Press Transfer, enter the
number, then press
Transfer again.
Start a standard
conference call
Press more > Confrn,
dial the participant,
then press Confrn again.

HLog Prevent hunt group calls from
ringing on your phone by logging
out of hunt groups
iDivert Send a call to your voice
messaging system
Join Join several calls already on a
single line to create a conference
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the
system administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
VidMode Choose a video display mode
<< Delete entered characters
>> Move through entered characters
Phone Screen Icons
Line and Call States
Call Forwarding enabled
Call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Critical Calls
Priority call
Medium priority call
High priority call
Highest priority call
Selected Device
Handset in use
Headset in use
Speakerphone in use
Other Features
Speed-dial button configured
Message waiting
Option selected
Phone service URL assigned
Button Icons
Messages
Services
Help
Directories
Settings
Speaker
Mute
Headset

Cisco Unified IP Video Phone 7985G Phone Guide v
Contents
Getting Started 1
Using this Guide 1
Safety and Performance Information 3
Accessibility 5
Connecting Your Video Phone 6
An Overview of Your Video Phone 8
Understanding Buttons and Hardware 8
Understanding the Screen Layout 12
Getting Help on Your Phone 14
Understanding Feature Functionality and Availability 18
Basic Call Handling 19
Before You Make a Video Call 19
Placing a Video Call 19
Answering a Video Call 21
Ending a Video Call 22
Placing a Telephone Call 22
Using Hold and Resume 22
Displaying Your Outgoing Video Picture 23
Muting Video or Audio 23
Transferring Calls 24
Forwarding Your Calls to Another Number 25
Making Conference Calls 26
Advanced Call Handling 29
Speed dialing 29

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Picking Up a Ringing Call to Your Phone 30
Storing and Retrieving Parked Calls 34
Tracing Suspicious Calls 34
Prioritizing Critical Calls 34
Using a Headset, and Speakerphone 36
Obtaining a Headset 36
Using AutoAnswer with a Headset or the Speakerphone 37
Using Phone Settings 38
Adjusting the Volume 38
Customizing Alert Tone 39
Adjusting Monitor Brightness 39
Adjusting Camera Brightness, Hue and Saturation 39
Using Call Logs and Directories 40
Using Call Logs 40
Using Corporate Directory on Your Phone 42
Accessing Voice Messages 43
Accessing Your User Options Web Pages 44
Logging In to the User Options Web Pages 44
Subscribing to Phone Services 45
Understanding Additional Configuration Options 46
Troubleshooting Your Video Phone 48
General Troubleshooting 48
Viewing Phone Administration Data 49
Using the Quality Reporting Tool 49
Cisco One-Year Limited Hardware Warranty Terms 50
Index 52

Cisco Unified IP Video Phone 7985G Phone Guide 1
Getting Started
Using this Guide
This guide provides you with an overview of the features that are available on your phone. You can
read the guide completely for a solid understanding of your phone’s capabilities, or refer to the
following table for pointers to commonly used sections.
If you want to... Then
Explore your video phone on your
own
Press (Help button) on the phone when you need
assistance.
Review safety information See the “Safety and Performance Information” section on
page 3.
Use your video phone after it is
installed
Start with the “An Overview of Your Video Phone” section on
page 8.
Connect your video phone See the “Connecting Your Video Phone” section on page 6.
Learn what the buttons mean See the “Understanding Buttons and Hardware” section on
page 8.
Learn about the screen See the “Understanding the Screen Layout” section on page 12.
Make calls See the “Placing a Video Call” section on page 19.
Put calls on hold See the “Using Hold and Resume” section on page 22.
Mute calls See the “Muting Video or Audio” section on page 23.
Transfer calls See the “Transferring Calls” section on page 24.
Make conference calls See the “Making Conference Calls” section on page 26.
Share a number See the “Using a Shared Line” section on page 31.
Use your video phone as a
speakerphone
See the “Using a Headset, and Speakerphone” section on
page 36.
Change the ringer or call volume See the “Adjusting the Volume” section on page 38.
Choose a different ring sound See the “Customizing Alert Tone” section on page 39.
Customize the brightness of your
screen
See the “Adjusting Monitor Brightness” section on page 39.

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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
More Information about Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your computer. You can use your Cisco CallManager User Options
web pages to establish and customize phone services and to control phone features and settings from
your computer. This guide provides a brief overview of these capabilities. For complete instructions,
refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Getting Started
Cisco Unified IP Video Phone 7985G Phone Guide 3
Safety and Performance Information
Installing and Using Your Video Phone
Read the following safety notices before installing or using your Cisco Unified IP Video Phone:
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
SAVE THESE INSTRUCTIONS
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Warning Telephone receivers produce a magnetic field that can attract small magnetic objects
such as pins and staples. To avoid the possibility of injury, do not place the handset
where such objects may be picked up.

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Using an External Power Supply
The following warnings apply when you use the external power supply with the Cisco Unified IP Video
Phone 7985G:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Caution Only use the Cisco specified power supply with this product.
Using External Devices with Your Cisco Unified IP Video Phone
The following information applies when you use external devices with the Cisco Unified IP Video
Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are screened against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use screened cables for the external device, or use cables with a better screen and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached by using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].

Getting Started
Cisco Unified IP Video Phone 7985G Phone Guide 5
Accessibility
A list of accessibility features is available upon request.

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Connecting Your Video Phone
Your system administrator will likely connect your new Cisco Unified IP Video Phone 7985G to the
corporate IP network. If that is not the case, refer to the graphic and table below to connect your
phone.
Cisco Unified IP Video Phone 7985G Cable Connections
1Plug for handset 4Network cable, SW port (10/100 SW)
2Plug for headset 5Network cable, PC port (10/100 PC)
3Power cable, 48V DC

Connecting Your Video Phone
Cisco Unified IP Video Phone 7985G Phone Guide 7
Mounting the Handset Bracket
Step 1 Slide the handset bracket into the tracks as shown on the figure. Make sure to push it firmly
into the tracks until it snaps into place.
Step 2 Connect the handset cable at the underside of the video phone.
Step 3 Place the system in an upright position and lay the handset in its place. The handset is held in
place by magnets.
Cisco Unified IP Video Phone 7985G Handset Bracket

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An Overview of Your Video Phone
Your Cisco Unified IP Video Phone 7985G provides business-quality video over the same data network
that your computer uses. Because the 7985G is designed for the individual workspace, it makes a video
meeting as simple as a telephone call. The video phone includes the same softkey functionality and
features as a Cisco Unified IP Phone, allowing you to place and receive calls, put calls on hold, transfer
calls, make conference calls, and so on with the advantage of being able to see callers using video
phones.
Design features:
• All-in-one system designed for personal video in any workspace
• Integrated 8.4” LCD
• Ergonomically correct camera and screen position
• Integrated keypad for both voice and video calls
• Softkeys for easy control of the video phone
• Handset, speakerphone, and headset jack
• Access to network data and services
• Online control from your User Options web pages—Customize your phone’s features by using a
web browser on your computer
• A comprehensive online help system—Obtain helpful tips, descriptions, and procedures directly
from your phone
The sections that follow provide you with an overview of your video phone and tips for interacting
with it. Even if you have used other Cisco Unified IP Phones, you will find it useful to review this
information to learn about the new features that are offered on the Cisco Unified IP Video Phone
7985G.
Understanding Buttons and Hardware
Your Cisco Unified IP Video Phone 7985G includes the following hardware features:
• Speakerphone or headset mode support
• Five softkey buttons for access to telephony features
• Four feature buttons to provide easy access to messages, directories, services, and settings
• One-button access to built-in online help
• Video-specific buttons—Display, Brightness, Selfview and Picture in Picture (PiP)

An Overview of Your Video Phone
Cisco Unified IP Video Phone 7985G Phone Guide 9
• Button for displaying the lines of the video phone
Refer to the following graphics and table for detailed descriptions.
Cisco Unified IP Video Phone 7985G Overview
1Camera The camera provides manual tilt and focus. Turn the lens to adjust focus.
Tilt the camera by manually adjusting the tilt angle with the wheel to the
right of the lens.
Tip Press the Selfview button first to see your video picture.
2Microphone Your phone includes a microphone that is located at the top of the phone.
3LCD monitor Your phone includes an integrated 8.4 inch LCD monitor.
4Handset Your Cisco Unified IP Video Phone 7985G includes a handset that is held in
place by magnets.

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Cisco Unified IP Video Phone 7985G Keypad
5Speaker Your phone includes a speaker that is located between the keypad and the
screen.
6Camera lens
cap docking
Use a camera lens cap that is located at the back side of the phone to cover the
lens when the phone is not in use. The camera lens cap protects the lens and also
prevents you from involuntary broadcasting your video image.
7Keypad The keypad contains all the keys that you need to control the system.
1Line button Toggles the Line menu on and off. The Line menu displays the available
lines on your phone and allows you to change between lines. The Line menu
also displays speed dials if you have any.
2Notification lamp Flashes when you have an incoming call and when you have voice mail.
3Display button Toggles the menu on and off.

An Overview of Your Video Phone
Cisco Unified IP Video Phone 7985G Phone Guide 11
4Brightness button Controls monitor brightness. See the “Adjusting Monitor Brightness”
section on page 39.
5Softkeys Activates features presented on the corresponding softkeys on the screen.
6Selfview button Switches the video image from incoming to outgoing video. See the
“Displaying Your Outgoing Video Picture” section on page 23.
7Picture in Picture Displays a smaller picture of the outgoing video. Press the Picture in Picture
(PiP) button once and the PiP appears in the upper, right corner. Press the
PiP button again to move the picture to the other three corners of the screen
and, finally, hide it. See the “Displaying Your Outgoing Video Picture”
section on page 23.
8Help button Toggles the Help menu. See the “Getting Help on Your Phone” section on
page 14.
9Number and letter
buttons
Allows you to dial phone numbers, enter letters, and choose menu items.
You can also use the number keys to choose menu items.
10 Cancel button Allows you to go back. Use the Cancel button to delete data when you are
in an input field.
11 Headset button Toggles the headset on or off.
12 Navigation button Allows you to scroll through menus and highlight items. Use this button in
conjunction with softkeys to activate highlighted items. You can move the
left and right arrows to navigate and edit text fields.
The center button activates menu items. You also use it together with the
Help button to get context sensitive help on menu items.
13 Speaker button Toggles the speakerphone on or off.
14 Messages button Toggles the message menu on and off.
15 Services button Toggles the Services menu on and off. The Services menu provides access to
phone services, including assigned services and services to which you have
subscribed.
16 Audio Mute Toggles the Audio Mute feature on or off. When Audio Mute is active, other
callers cannot hear audio, although they can see your video image.

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Understanding the Screen Layout
The following example shows what your main screen might look like with an active video call. The
menu appears on the screen as a semi transparent layer in front of your video image. Press
(Display button) to toggle the menu on and off.
Cisco Unified IP Video Phone 7985G Screen Layout
17 Volume button Controls the volume. See the “Adjusting the Volume” section on page 38.
18 Video Mute Toggles the Video Mute feature on or off. When Video Mute is active, other
callers cannot see your video image.
19 Settings button Toggles the Settings menu on and off. See the “Using Phone Settings”
section on page 38.
20 Directories button Toggles the Directories menu on and off. The Directory provides call logs
(Missed, Received, and Placed) and a corporate directory. See “Using Call
Logs and Directories” section on page 40.
1ID Displays the ID (system name) of the caller/callee.
2Duration Displays the duration of the call.
3Primary line Displays your primary number or office extension.
4Call overview Displays the currently active line and the configured phone number that is
assigned to the line. The icon shows the state of the call. See the “Understanding
Feature Buttons and Menus” section on page 14.

An Overview of Your Video Phone
Cisco Unified IP Video Phone 7985G Phone Guide 13
5Video image Displays the incoming video image. Press the Selfview button to display the
outgoing video image.
6Call activity Displays your current calls per line, caller ID, call state, and call duration.
7Softkey labels Displays a softkey function. Press the (Softkey button) to activate a
softkey.

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Understanding Feature Buttons and Menus
If you want to... Then...
Open a feature menu Press a feature button:
Messages
Services
Help
Directories
Settings
Scroll through a list or
menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. (If you press Exit from the top level of a menu, the menu will
close.)
Close a feature menu Press the feature button (for a visible feature menu only) or press Exit one
or more times until the menu closes.
Entering and Editing Text
If you want to... Then...
Enter a letter on your
screen
Press the appropriate keypad number one or more times to select a letter.
When you pause, the cursor automatically advances to allow you to enter
the next letter. Use the right and left navigation buttons to move through
text fields.
Enter capital letters Press the button labeled “a/A” to enter capital letters.
Delete within an entry or
reposition your cursor
Press << or Delete to remove a letter or digit. Press >> to reposition the
cursor to the right. You can also use the Cancel button to delete letters.
Getting Help on Your Phone
Your Cisco Unified IP Video Phone provides a comprehensive online help system. Help topics display
on the screen. See the table below for details.