Cisco 8800 Series User manual

Your Phone
•The Cisco IP Phone 8800 Series, page 1
•New and Changed Features, page 2
•Phone Setup, page 3
•Sign into Your Extension from Another Phone, page 5
•Sign In to a Phone as a Guest, page 6
•Monitor a Coworker's Line, page 6
•Phone Web Page, page 7
•Buttons and Hardware, page 9
•Energy Savings, page 15
•Additional Help and Information , page 16
The Cisco IP Phone 8800 Series
The Cisco IP Phones 8811, 8841, 8851, and 8861 deliver easy-to-use, highly-secure voice communications.
Table 1: Cisco IP Phone 8800 Series Major Features
8861885188418811Features
ColorColorColorGrayscaleScreen
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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8861885188418811Features
2100USB Ports
YesNoNoNoWi_Fi
YesYesNoNoBluetooth
YesYesNoNoCisco Intelligent
Proximity
To use the phone, the phone needs to be connected to a network and configured to connect to a call control
system. The phones support many functions and features, depending on the call control system. Your phone
might not have all functions available, based on the way your administrator has set up the phone.
New and Changed Features
New and Changed Features for Firmware Release 11.0(1)
Updated SectionRevision
Configure a line key to perform a speed dial
either with a VID or without a VID
Perform a check to confirm whether the call is
made with the current focusing line
Phone Behavior with Voicemail Setting
Phone Behavior with Voicemail and Missed Call
Configuration Setting
Configure missed call indication on the
Configuration Utility Page
Change Wallpaper from the Phone PageTo add wallpaper available options are default,
download picture, and logo. The new default
wallpaper is a monochrome picture
Conference with a Star CodeA star code is added to Conference hard key
from the phone web page
Add a Logo as a Phone BackgroundLogo can be added as phone background
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New and Changed Features

New and Changed Features for Firmware Release 10.4(1)SR1
Updated SectionRevision
Page a Group of Phones (Multicast Paging)Added Multicast paging support
New and Changed Features for Firmware Release 10.4(1)
Updated SectionRevision
Added Problem Reporting Tool support
Configure a Speed Dial on a Line Key
Remove a Speed Dial from a Line Key
Added Speed-Dial support on a line key
Cisco IP Phone Key Expansion Module Setup
Overview
Key Expansion Module Buttons and Hardware
Modify a Speed Dial on a Key Expansion Module
Added Key Expansion Module support
Sign into Your Extension from Another Phone, on
page 5
Sign out of Your Extension from Another Phone, on
page 6
Added Provisioning Authority support
Monitor a Coworker's Line, on page 6Added Busy Lamp Field support
Call Park
Place a Call on Hold with Call Park
Retrieve a Call on Hold with Call Park
Updated Call Park support
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
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New and Changed Features for Firmware Release 10.4(1)SR1

Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5 Return the handset to the handset rest.
Change the Viewing Angle of Your Phone
You can change the angle of the phone to eliminate glare on the screen.
Procedure
Step 1 Hold the receiver in the cradle with one hand.
Step 2 Move the footstand with the other hand to change the angle.
Connect to the Network
You need to connect the phone to the telephone network.
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Change the Viewing Angle of Your Phone

Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access
Through Expressway and you connect your phone to the network, it connects to the Expressway server
automatically.
Set a Password on Initial Phone Boot Up
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your
administrator has created a password for you.
Procedure
Step 1 Enter your password in the New password and Reenter new password fields.
Step 2 Press Save.
Secure the Phone with a Cable Lock
You can secure your phone with a laptop cable lock up to 20 mm wide.
Procedure
Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Step 2 Pass the lock through the looped end of the cable.
Step 3 Unlock the cable lock.
Step 4 Press and hold the locking button to align the locking teeth.
Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.
Step 6 Lock the cable lock.
Sign into Your Extension from Another Phone
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Before You Begin
Your administrator configures provisioning authority.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
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Set a Password on Initial Phone Boot Up

The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.
Sign out of Your Extension from Another Phone
Procedure
Press Sign out.
Sign In to a Phone as a Guest
You can sign in to a different phone in your network as a guest.
Procedure
Step 1 Press Sign in.
Step 2 Enter your user ID and password.
The password field allows two types of input method; alphanumeric and numeric. While you type in the
password, you see Options softkey on the phone. You can use this softkey to change the current password
input type. Select Input all for alphanumeric input and select Input num for numeric entry.
Step 3 Press Save.
Sign Out of a Phone as a Guest
Procedure
Step 1 Press Guest Out.
Step 2 Press Sign Out.
Monitor a Coworker's Line
With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is
useful if you routinely handle calls for a colleague and need to see their ability to answer a call.
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Sign out of Your Extension from Another Phone

If this feature is configured on your phone, the following LED colors display on a line key:
•A green LED—Monitored line is available.
•A red LED—Monitored line is busy.
•A red fast blinking LED—A call is ringing to the monitored line.
•An amber LED—A configuration error occurred when this feature was being set up.
On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see
caller ID.
You can use this feature with speed dial or call pickup for even greater flexibility. But you may see different
icons displayed on your phone based on your combination of features. The following table shows the various
busy lamp field icons based on each feature combination.
Table 2: Busy Lamp Field Icons on the Cisco IP Phone 8800 Series
Busy Lamp Field,
Speed Dial, Call
Pickup, and Call
Park
Busy Lamp
Field,
Speed Dial,
and Call
Park
Busy Lamp
Field, Call
Park, and
Call Pickup
Busy Lamp
Field, Speed
Dial, and Call
Pickup
Busy Lamp
Field and
Call Park
Busy Lamp
Field and Call
Pickup
Busy Lamp
Field and
Speed Dial
Busy Lamp
Field
Idle
Alerting
In use
----Call
parked
Error
Phone Web Page
You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.
In the phone web page, you can control features, line settings, and phone services for your phone.
•Phone features include speed dial, do not disturb, and your personal address book.
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Phone Web Page

•Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
The following table describes some specific features that you configure using the phone web page.
DescriptionFeatures
You specify the number that will receive calls when call forward is enabled on the
phone. Use the phone web page to set up more complicated call forward functions, for
example, when your line is busy.
Call forward
You assign phone numbers to speed-dial numbers so that you can quickly call that
person.
Speed dial
You assign a ringtone to a specific line.Ringtone
You add a contact to your personal directory with phone web page.Personal directory
contact
Related Topics
Phone Calls with Mobile Connect
Speed Dial
Forward Calls
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
•0 to 9
•Pound (#)
•Asterisk (*)
•Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
•Use the comma to separate the parts of the dial string.
•An authorization code must always precede a billing code in the speed-dial string.
•A single comma is required between the authorization code and the billing code in the string.
•A speed-dial label is required for speed dials with authorization codes and additional digits.
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Speed-Dial Numbers

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the
call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to
enter any required authorization code, billing code, or additional digits manually.
Note
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
•You need to dial 9 for an outside line.
•You want to call 5556543.
•You need to input the authorization code 1234.
•You need to input the billing code 9876.
•You must wait for 4 seconds.
•After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Buttons and Hardware
The Cisco IP Phone 8800 Series has two distinct hardware types:
•Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera.
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Buttons and Hardware

•Cisco IP Phones 8845 and 8865—have a built-in camera.
Figure 1: Cisco IP Phone 8845 Buttons and Hardware
Figure 2: Cisco IP Phone 8800 Buttons and Hardware
Figure 3: Cisco IP Phone 8800 Buttons and Hardware
Indicates whether you have an incoming call (flashing red) or a
new voice message (steady red).
Handset and Handset light strip1
Use the camera for video calls.Camera
Cisco IP Phone 8845 and 8865
only
2
Access your phone lines, features, and call sessions.
Programmable feature buttons
and line buttons
2
Access to functions and services.
Softkey buttons3
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Buttons and Hardware

Back Return to the previous screen or menu.
If you press and hold the back button for more than 0.5 secs
(long press), you return to the main screen or the call screen.
When you are in the settings screens, the long press takes you
to the main screen. If you are in one of the call screens, the long
press takes you to the call screen.
Navigation cluster Navigation ring and Select button—Scroll
through menus, highlight items and select the highlighted item.
Release End a connected call or session.
Back, Navigation cluster, and
Release
4
Hold/Resume Place an active call on hold and resume the
held call.
Conference Create a conference call.
Transfer Transfer a call.
Hold/Resume,Conference,
and Transfer
5
Speakerphone Toggle the speakerphone on or off. When
the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the headset
is on, the button is lit.
Speakerphone,Mute, and
Headset
6
Contacts Access personal and corporate directories.
Applications Access call history, user preferences, phone
settings, and phone model information.
Messages Autodial your voice messaging system.
Contacts,Applications, and
Messages
7
Adjust the handset, headset, and speakerphone volume
(off hook) and the ringer volume (on hook).
Volume button8
Navigation
Use the outer ring of the Navigation cluster to scroll through menus. Use the inner Select button of the
Navigation cluster to select menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Softkey, Line, and Feature Buttons
You can interact with the features on your phone in several ways:
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Navigation

•Softkeys, located below the screen, give you access to the function displayed on the screen above the
softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows
you that more functions are available.
•Feature and line buttons, located on either side of the screen, give you access to phone features and
phone lines.
◦Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on
another line.
◦Line buttons—Used to answer a call or resume a held call. When not used for an active call, used
to initiate phone functions, such as the missed calls display.
Feature and line buttons illuminate to indicate status:
•Green, steady—Active call or two-way intercom call
•Green, flashing—Held call
•Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged
into a Hunt Group
•Amber, flashing—Incoming call or reverting call
•Red, steady—Remote line in use (shared line or Line Status)
•Red, flashing—Remote line on hold
Your administrator can set up some functions as softkeys or as feature buttons. You can also access some
functions with softkeys or the associated hard button.
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Softkey, Line, and Feature Buttons

Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status,
softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the
header row, the middle section, and the footer row.
Figure 4: Cisco IP Phone 8800 Screen
Figure 5: Cisco IP Phone 8800 Screen
At the top of the screen is the header row. The header row displays the phone number, current
date and time, as well a number of icons. The icons display when features are active.
1
The middle of the phone screen displays the information associated with the line and feature
buttons on the phone.
2
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.
3
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.
Caution
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone.
•Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
You have as many lines as you have directory numbers and phone line icons.
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Phone Screen Features

•Calls—Each line can support multiple calls. By default, your phone supports two connected calls per
line, but your administrator can adjust this number according to your needs.
Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to
eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
USB Ports
Only for Cisco IP Phone 8851 and 8861.
Your phone may have one or more USB ports. Each USB port supports a maximum of five USB devices.
Each device connected to the port is included in the maximum device count.
For example, your phone can support five USB devices on the side port and five additional standard USB
devices on the back port. Many third-party USB products contain more than one USB device, and thus count
as more than one device.
If you use a USB hub and remove the USB cable from the phone during an active call, your phone might
restart.
Note
Related Topics
The Cisco IP Phone 8800 Series
Mobile Device Charging
You can use the USB ports on your phone to charge your mobile device if the device has a USB connection.
The following ports support USB charging:
Your phone continues to charge the mobile device while it is in power saving mode.
When you use your phone to charge your mobile device, the following conditions apply:
•A short delay may occur before charging begins.
•In some situations, your device will not display the charging icon. For example, the icon may not display
when the device is fully charged.
If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before
the phone recognizes the USB headset.
Related Topics
Energy Savings, on page 15
Bluetooth and Your Phone
Bluetooth is supported on Cisco IP Phone 8851 and 8861.
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USB Ports

If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the
phone.
Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you
might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a
barrier (wall, door, window), large metal object, or other electronic devices between your phone and the
connected device.
To connect a mobile device or headset to your phone with Bluetooth, start by pairing the device with your
phone. You can pair up to three devices. If you try to pair more than three devices, you are prompted to delete
one device.
After the headset or mobile device is paired, the phone connects to the headset or mobile device when the
headset or mobile device is turned on.
When you pair a device, you can set the Bluetooth mode to Phone, Handsfree or Both. Phone allows you to
use only a Bluetooth headset. Handsfree allows you to use only your mobile phone. Both allows you to use
both a headset and a mobile phone.
When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind:
•The last Bluetooth headset or mobile device connected with the phone is the default device that the
phone uses.
•You can have only one active connection at any time. For example, you can have a Bluetooth headset
or a mobile phone active.
•The phone supports one device of each type. For example, you cannot connect two Bluetooth headsets.
•You can connect one mobile device at any time. For example, if your Bluetooth headset is active, and
you connect a mobile phone, the Bluetooth headset disconnects.
•Your Bluetooth device will reconnect if you move back into range, or if it restarts.
Related Topics
Bluetooth Headsets
Pair a Mobile Device with Your Desk Phone
The Cisco IP Phone 8800 Series
Energy Savings
Your administrator can reduce the amount of power that the phone screen uses when you're not using your
phone. Level of energy-saving that your administrator can set up:
•Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.
Turn On Your Phone
When your phone is powered off to save energy, the phone screen is blank.
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Energy Savings

Procedure
Press any key to turn on the phone.
Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.
Accessibility Features
Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility
impaired.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Troubleshooting
You may experience issues related to the following scenarios:
•Your phone cannot communicate with the call control system.
•The call control system has communication or internal problems.
•Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Press Exit.
View the Customization State on the Phone
After the RC download from the EDOS server completes, you can view the customization state of a phone
on the LCD UI.
Here are the descriptions of the remote customization states:
•Open—The phone has booted for the first time and is not configured.
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Additional Help and Information

•Aborted—Remote Customization is aborted due to other Provisioning like DHCP options.
•Pending—The profile has been downloaded from the EDOS server.
•Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.
•Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision
configuration. If the redirect URL download from the provisioning server is successful, this state is
displayed.
•Unavailable—Remote customization has stopped because the EDOS server responded with an empty
provisioning file and the HTTP response was 200 OK.
Procedure
Step 1 Press Applications .
Step 2 Select Status >Product information >Customization.
Step 3 Press Back .
View the Network Status
Procedure
Step 1 Press Applications .
Step 2 Select Status >Network Status.
You can view the following information:
•Network type—Indicates the type of Local Area Netwrok (LAN) connection that the phone uses.
•Network status—Indicates if the phone is connected to a network.
•IP address—IP address of the phone.
•VLAN ID—VLAN ID of the phone.
•Addressing type—Indicates if the phone has DHCP or Static IP enabled.
•IP status—Status of IP that the phone uses.
•Subnet mask—Subnet mask used by the phone.
•Default router—Default router used by the phone.
•DNS 1—Primary Domain Name System (DNS) server that the phone uses.
•DNS 2—Optional Backup DNS server that the phone uses.
•MAC address—Unique Media Access Control (MAC) address of the phone.
•Host name—Displays the current host name assigned to the phone.
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Troubleshooting

•Domain—Displays the network domain name of the phone. Default: cisco.com
•Switch port link—Status of the switch port.
•Switch port config—Indicates speed and duplex of the network port.
•PC port config—Indicates speed and duplex of the PC port.
•PC port link—Indicates speed and duplex of the PC port.
View the Phone Status
Procedure
Step 1 Press Applications .
Step 2 Select Status >Phone Status >Phone Status.
You can view the following information:
•Elapsed time—Total time elapsed since the last reboot of the system
•Tx (Packets)—Transmitted packets from the phone.
•Rx (Packets)—Received packets from the phone.
View the Status Messages on the Phone
Procedure
Step 1 Press Applications .
Step 2 Select Status >Status messages.
You can view a log of the various phone statuses since provisioning was last done.
Status messages reflect UTC time and are not affected by the timezone settings on the
phone.
Note
Step 3 Press Back .
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Troubleshooting

View the Transaction Status
Procedure
Step 1 Press Applications .
Step 2 Select Network configuration >Ethernet configuration >802.1X authentication >Transaction status.
You can view the following information:
•Transaction status
•Protocol
View the Line Status
Procedure
Step 1 Press Applications .
Step 2 Select Status >Phone status >Line status.
You can view the status of each line on the phone.
Set the Profile Rule on the Phone
Procedure
Step 1 Press Applications .
Step 2 Select Device administration >Profile rule.
Step 3 Press Resync.
View the Reboot History
Procedure
Step 1 Press Applications .
Step 2 Select Status >Reboot history.
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Troubleshooting

You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.
Report All Phone Issues
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Procedure
Step 1 Press Applications .
Step 2 Select Status >Report problem.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6 Select a description from the displayed list.
Step 7 Press Submit.
Factory Reset the Phone from Phone Web Page
You can restore your phone to its original manufacturer settings from the phone web page. After you reset
the phone, you can reconfigure it.
Procedure
Enter the URL in a supported web browser and click Confirm Factory Reset
You can enter URL in the format:
http://<Phone IP>/admin/factory-reset
where:
Phone IP = actual IP address of your phone.
/admin = path to access admin page of your phone.
factory-reset = command that you need to enter in the phone web page to factory-reset your phone.
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Troubleshooting