Cisco 7821 User manual

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Contents
1 Cisco 7821 User Guide
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2 Requirements
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3 Installation
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3.1 Power Adapter
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3.2 IP Address
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3.3 Factory Settings
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4 Registering Device
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4.1 Manual Configuration
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4.2 Auto Provisioning
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Cisco 7821 User Guide
This User Guide is written as general guide on how to set up the Cisco 7821 to work with
PBXware.

Requirements
1. Identify Cisco 7821 device
To start and successfully complete registration of your Cisco device you need to know which
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device model you will setup.
From the back of each Cisco device there are exact model information that you should check.
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Although different device models can have exactly the same requirements and installation
procedure, device models can also have significantly different requirements and installation
procedure, so that ignorance of your own model may result in the inability to successfully set
up your device.
2. device firmware
Make sure that your device is loaded with appropriate firmware version, 11.0.1.
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For Cisco 7821 press settings button, then type 61 to check the version of the software.
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3. DHCP server
Fully configured and operational DHCP server.
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4. PBXware version
In order to find out the PBXware version, please login to PBXware and navigate to Settings:
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About. On the top of "About" page is a code similar to this one "PBXware Edition: Business,
Release: 4.1.3 (041373f), Running: 1.4.24-gc-75ee203", where "Release" denotes the exact
version of your PBXware.
Installation
This chapter describes how to install and connect the device to the electrical power and data

network as well as how to apply factory settings.
The following topics are covered:
- Power adapter
- Factory Settings
Power Adapter
1. Connect the Network and Power
Connect the DC plug on the power adapter to the DC port on the device and connect the other
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end of the power adapter into an electrical power outlet.
Connect the ethernet cable between the Internet port on the device and the network port on a
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router or switch to access LAN.
IP Address
1. Find out your Cisco 7821 IP Address
For Cisco 7821, press settings button then type 62 to check ip address of the phone.
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Factory Settings
1. Reset to factory settings
This step is not required for out-of-the-box devices, however, if the device has been already used
then it is a must.
For Cisco 7821, press settings button then type 55. Confirm with OK on prompt to factory
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reset the phone.
Wait sometime prior for device to reboot.
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NOTE: Do not unplug or remove power to the device while it is updating firmware and
configurations.
Registering Device
This chapter describes how to identify Cisco 7821 phone model, requirements that must be met
and how to register the device using manual configuration or auto provisioning.
The following topics are covered:
- Manual Configuration
- Auto Provisioning
Manual Configuration
This chapter describes how to set UAD settings, create PBXware extension and register the

device.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Device
UAD Settings
1. Login to PBXware web administration interface
Open a new browser window and enter the IP address in order to access the PBXware web
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administration login screen. Example: http://192.168.1.10
Login to PBXware with your e-mail address and password.
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2. UAD settings
Navigate to Settings:UAD.
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Make sure Cisco 7821 UAD is enabled. To check the UAD status click on the edit icon
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corresponding to your Cisco phone.
Make sure Status is set to Active, Auto provisioning is set to No, and DHCP is set to Yes.
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UAD settings
Click on the Save button to save changes.
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Creating Extension
1. Add Extension
Navigate to Extensions. Click on Add Extension.
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The standard options window will be shown below.
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Select Cisco 7821 phone model from the UAD select box.
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Select Location: Local or Remote.
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Local is for all extensions registered on the LAN and Remote is for all extensions
registered from remote networks, WAN, Internet etc.
Click on the Next step button.
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2. Extension values
Enter values into the required field text boxes.

REQUIRED FIELDS:
Name
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Enter a name for the extension being created. Example: John Smith.
E-mail
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Enter the e-mail address associated with this extension. This e-mail address will receive all
system notification messages. Example: [email protected]
Creating Extension
Click on the Save button.
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Optionally, click on the Save & E-mail button. Account details will be sent to the e-mail
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address associated with this extension.
OPTIONAL FIELDS
Extension
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An auto-generated extension number based on the next available sequential number. An
extension value can be changed. Example: 1003.
Secret
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A secret value associated with the UAD is auto-generated in order to allow the UAD to
successfully register with the system. The secret value can be changed, however it is
STRONGLY recommended not to change the system generated value to a simple value like
"1234" or "1003" etc.
PIN
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An auto-generated PIN will allow access to voicemail and online self-care.
Registering Phone
This chapter describes how to register Cisco 7821 device using Hostname or IP Address.
Hostname or IP Address
1. Login to device web administration interface
Open a new browser window and enter your phone IP address in order to access the device
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web administration interface login screen. Example: http://192.168.1.22.

Click on Admin Login in the top right corner of the administration interface.
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Click on Advanced in the top right corner of the administration interface.
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Click on Voice on the main menu.
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Click on Ext 1 on the sub menu.
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Enter or set the following details into the respective fields.
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REQUIRED FIELDS:
Proxy (Proxy and Registration section)
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Enter the Hostname or IP Address of the PBXware.
- Example for Hostname: voip.bicomsystems.com
- Example for IP Address: 192.168.1.10
User ID (Subscriber Information section)
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PBXware extension number. Example: 1003.
Password
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The Secret of the extension as received in the e-mail associated with this extension.
Example: _%Z4M3*Ts9y7. A password is generated automatically for each newly created
extension.
Navigate down to "Dial Plan" section. Clear the Dial Plan field, then copy and paste the
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following value.
(*x.|**x.|*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxx|xxxxxxxxxxxx.)
Click on the Submit button.
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You'll have to wait sometime prior for the device to reboot. If everything is done as above
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described, you should have successfully registered your device to PBXware.
Auto Provisioning
This chapter describes how to set UAD settings, create PBXware extension and register the
device using DHCP or Static IP address.
The following topics are covered:
- UAD Settings
- Creating Extension
- Registering Device

UAD Settings
1. Login to PBXware web administration interface
Open a new browser window and enter the IP address in order to access the PBXware web
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administration login screen. Example: http://192.168.1.10.
Login to PBXware with your e-mail address and password.
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2. UAD settings
Navigate to Settings:UAD.
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Make sure Cisco 7821 UAD is enabled. To check the UAD status click on the edit icon
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corresponding to your Cisco phone.
Make sure Status is set to Active, Auto provisioning is set to Yes, and DHCP is set to Yes.
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UAD settings
Click on the Save button to save changes.
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Creating Extension
1. Add Extension
Navigate to Extensions. Click on Add Extension.
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The standard options window will be shown below.
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Select Cisco 7821 device model from the UAD select box.
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Select Location: Local or Remote.
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Local is for all extensions registered on the LAN and Remote is for all extensions
registered from remote networks, WAN, Internet etc.
Click on the Next step button.
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2. Extension values
Enter values into the required field text boxes.
REQUIRED FIELDS:
Name
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Enter a name for the extension being created. Example: John Smith.
E-mail
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Enter the e-mail address associated with this extension. This e-mail address will receive all
system notification messages. Example: [email protected]
Auto Provisioning
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Set to Yes.
MAC Address
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Enter Cisco 7821 device MAC address. Example: 0002FDFF1536. MAC address can be
found at the back of the phone.
Creating Extension
Click on the Save button.
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Registering Phone
This chapter describes how to register Cisco 7821 device using DHCP, TFTP or HTTP.
The following topics are covered:
- DHCP
- TFTP or HTTP
DHCP
1. Configure DHCP
Make sure your DHCP router is configured to use option 66 to automatically instruct devices
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with the URL for auto provisioning. For more information refer to your router documentation
or contact your network administrator.
2. Device first boot or user initiated reboot
Auto provisioning process will start during device first boot or after reboot process has been
initiated by user. DHCP server will instruct the device where from to pickup appropriate
configuration file. If everything is done as above described, you should have successfully
registered your device to PBXware.
TFTP or HTTP
1. Login to device web administration interface
Open a new browser window and enter your device IP address in order to access the device
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web administration interface login screen. Example: http://192.168.1.22
Click on Admin Login in the top right corner of the administration interface.
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Click on Advanced in the top right corner of the administration interface.
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Click on Voice at the top navigation menu.
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Click on Provisioning sub menu.
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You can use TFTP or HTTP protocols in order to Auto Provision your Cisco SPA device.
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Choose which protocol you want to use:
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- TFTP
- HTTP
TFTP
In the Profile Rule field enter tftp:// followed by Hostname or IP Address, followed then by
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/$MA.cfg.
- Example for Hostname: tftp://voip.bicomsystems.com/$MA.cfg
- Example for IP Address: tftp://10.1.70.150/$MA.cfg
Click on Submit and wait 35 seconds. The phone may reboot.
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Auto provisioning process will start during device reboot process, device will pickup
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appropriate configuration file from PBXware. If everything is done as above described, you
should have successfully registered your device to PBXware.
HTTP
This chapter describes how to use HTTP protocol in order to register Cisco SPA device. NOTE:
Your PBXware needs to be configured correctly for HTTP to work. Please make sure that HTTP
username and HTTP passwords are set in Auto provisioning section in Settings ->
Servers/Tenants -> Server/Tenant name [edit]. Contact your PBXware administrator. Bicom
Systems can provide service to set up this for you.

In the Profile Rule field enter:
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- Example for Hostname using HTTP: [--uid http-username --pwd
http-password]http://voip.bicomsystems.com/prov/$MA.cfg
- Example for IP Address using HTTP: [--uid http-username --pwd
http-password]http://10.1.70.150/prov/$MA.cfg
Make sure you replace Hostname or IP Address from this example with your PBXware
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Hostname or IP address.
Make sure to replace http-username and http-password with Your server http username
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and password.
Click on Submit and wait 35 seconds. The phone may reboot.
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Auto provisioning process will start during phone reboot process, phone will pickup
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appropriate configuration file from PBXware. If everything is done as above described, you
should have successfully registered your phone to PBXware.
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