Cisco Small Business Pro SPA 504G Instruction manual

Horizon
Cisco 504 IP Phone Quick User Guide

Horizon |Cisco 504 IP Phone Quick User Guide
© Gamma 2015. All rights reserved. Confidential.
Page 3of 9
Version
Date
Description
1.0
21/06/2016
Rebranded for Gamma Academy
1.1
23/08/2017
Updated version control and added version history to document title
2.0
23/08/2018
Updated document format and reviewed content

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Horizon |Cisco 504 IP Phone Quick User Guide
© Gamma 2015. All rights reserved. Confidential
Contents
Contents........................................................................................................................................... 4
Your phone’s display and buttons .................................................................................................... 5
Making calls ................................................................................................................................. 6
Redial........................................................................................................................................... 6
Speed Dials.................................................................................................................................. 6
Taking calls .................................................................................................................................. 6
Taking more than one call ........................................................................................................ 7
Accessing voicemail..................................................................................................................... 7
Main call handling features .............................................................................................................. 8
Hold.............................................................................................................................................. 8
Unattended Call Transfer - to simply transfer a call..................................................................... 8
Attended Call Transfer - to ask the person first to accept the call............................................... 8
Other call handling services......................................................................................................... 8
Feedback.......................................................................................................................................... 9

Horizon | Cisco 504 IP Phone Quick User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 5of 9
Your phone’s display and buttons
Feature
Description
1. Handset
Pick up to answer or make calls
2. Message Waiting
Indicator
-When lit:
-Red - you have a new voice mail message.
-Flashing red - you have an incoming call.
3. Screen
-Typically, this will display the:
-Date and time
-Phone station name
-Line extensions
-Softkey options
-Startup logo and screen saver.
4. Line keys
These indicate the status of the phone line:
-Green: Line is idle.
-Red (steady): Line is active or in use.
-Red (blinking): Line is on hold.
-Amber: Line is unregistered (cannot be used).
-Flashing Amber: The phone is not connected to the
network.
5. Softkey buttons
Press to perform the action shown directly above it on the screen
e.g. Redial.
6. Navigation button
Press up or down to scroll through menu items on the LCD
screen.

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Horizon | Cisco 504 IP Phone Quick User Guide
© Gamma 2016. All rights reserved. Confidential
7. Messages button
Press to access voicemail (once set up by the system
administrator).
8. Hold button
Press to put a call on hold.
9. Set-up button
Reveals a menu from where you can configure features and
preferences –e.g directories, call history, set up functions such
as call forwarding and phone status information.
10. Mute button
Press to turn on or off. When the phone is on Mute, the button
glows red. A flashing red mute button indicates the phone has
no network connection.
11. Volume button
Press + to increase or –to lower the volume level of the handset,
headset or speaker (when the phone is off-hook) or ringer (when
the phone is on-hook).
12. Headset button
Press to turn on or off. When the headset is on, the button glows
green.
13. Speaker button
Press to turn on or off. When the speaker is on, the button glows
green.
14. Keypad
Press keys to dial phone numbers, enter letters, and choose
menu items.
Making calls
There are three ways to make calls on the Cisco 504. You can:
-lift the handset or
-push the headset button or
-push the speaker button.
When you hear the dial tone, enter your number and push Dial to call.
Note: You don’t need to dial 9 first to get an outside line.
Redial
To call a number you’ve called before, press the Redial soft key. Use your navigation button to
scroll to the number you want to dial.
Speed Dials
You should always set up and manage all speed dials through the Horizon Portal to make sure
they're not deleted every time you run a system upgrade or firmware refresh. To set up speed dials,
see your Horizon Portal guide.
Taking calls
You can answer a call on the Cisco 504 in three ways:
-lift the handset or
-push the headset button with the handset still on the phone or
-push the speakerphone button with the handset still on-hook.

Horizon | Cisco 504 IP Phone Quick User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 7of 9
Taking more than one call
You can take up to three calls on your line, if you have Call Waiting activated –check with your
system administrator. You’ll know if there’s a second incoming call by:
-the second line button flashing red or
-the over-display light flashing red or
-a single beep from the handset.
To switch to the second call –putting the first caller on hold:
Press the flashing red line button.
Press the button again to get back to the first caller.
Accessing voicemail
If you have voicemail, the red strip light above the display will light up. To get to your messages:
-key in your Company Voice Portal number
-then type in your Voice Portal passcode followed by #.

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Horizon | Cisco 504 IP Phone Quick User Guide
© Gamma 2016. All rights reserved. Confidential
Main call handling features
Hold
Pushing the Hold softkey puts the caller on hold with music. To return to the original caller, press
the flashing red line button for that call.
Unattended Call Transfer - to simply transfer a call
Press Transfer soft key + the extension.
When the person answers, press the Transfer soft key again and hang up.
Attended Call Transfer - to ask the person first to accept the call
Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone.
Dial the number to which you want to transfer the call.
When the person answers, ask whether they want to take the call.
~If yes, press the Transfer soft key and hang up.
~If no, press the Transfer soft key to return to the original caller.
Other call handling services
To set up facilities like Call Pickup, Call Forward, Hunt Groups or Conferencing, ask your system
administrator.

Horizon | Cisco 504 IP Phone Quick User Guide
© Gamma 2016. All rights reserved. Confidential.
Page 9of 9
Feedback
Name
Roy Farrow
Role
Product Manager Advanced Services
[e-mail]
07467 915 825
0333 240 3478