Cisco 8941 User manual

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Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.5 (SCCP and SIP)
For Cisco Unified IP Phone 8941 and 8945

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1
Contents
Your Phone 1
Cisco Unified IP Phone 8941 1
Phone Connections 1
Footstand 3
Buttons and Hardware 4
Phone Screen 7
Phone with a Single Line 7
Phone with Multiple Lines 8
Power-Save Mode 10
Handset Rest 10
Cisco Unified IP Phone 8945 11
Phone Connections 11
Bluetooth 13
Footstand 14
Buttons and Hardware 15
Phone Screen 18
Phone with a Single Line 18
Phone with Multiple Lines 19
Power-Save Mode 21
Handset Rest 21
Applications 23
Phone Applications 23
Call History 23
View Call History 24
View Call Record Details 24
Filter Call History 24
Dial From Call History 25
Edit Number From Call History 25

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Clear Call History 25
Delete Call Record From Call History 25
Preferences 26
Ringtones 26
Brightness 26
Camera Settings 27
Bluetooth 27
Accessories 28
View Accessories List 28
View Accessory Details 28
Set Up Wideband for Analog Headset 29
Add Bluetooth Accessory 29
Delete Bluetooth Accessory 30
Connect Bluetooth Accessory 30
Disconnect Bluetooth Accessory 30
Administrator Settings 30
Phone Information 30
View Phone Information 31
Contacts 33
Phone Contacts 33
Corporate Directory 33
Search for and Dial a Contact 33
Search for and Dial a Contact While on a Call 34
Personal Directory 34
Personal Directory Options 34
Fast-Dial Codes with Personal Directory 36
Messages 39
Voice Messages 39
Personalize Your Voicemail 39
Check for Voice Messages 39
Listen to Voice Messages 40
Calling Features 41
Feature Buttons and Softkeys 41

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Agent Greeting 42
Answer 42
Answer Your Oldest Call First 43
Auto Answer 43
Auto Answer with Your Headset 43
Auto Answer with Your Speakerphone 43
Barge 43
Add Yourself to a Call on a Shared Line 43
Call Back 43
Set up a Call Back Notification 44
Call Forward All 44
Forward Calls on Your Phone 45
Call Park 45
Park and Retrieve a Call Using Park 46
Park and Retrieve a Call Using Assisted Directed Call Park 46
Park and Retrieve a Call Using Manual Directed Call Park 46
Call Pickup 47
Answer a Call Using Pickup 48
Answer a Call Using Group Pickup and a Group Pickup Number 48
Answer a Call Using Group Pickup and a Phone Number 48
Answer a Call Using Other Pickup 48
Call Waiting 49
Respond to a Call Waiting Notification 49
Conference 49
Add Another Party to Your Call to Create a Conference 49
Join Calls Together in a Conference 50
Swap Between Calls Before Completing a Conference 50
View Conference Participants 50
Remove Conference Participants 50
Divert 51
Divert a Call 51
Do Not Disturb 51
Turn DND On and Off 52
Extension Mobility 52

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Enable Extension Mobility 52
Fast Dial 52
Place a Call with a Fast-Dial Button 53
Hold 53
Hold and Resume a Call 53
Swap Between Holding and Active Calls 53
Put a Call on Hold by Answering a New Call 53
Determine if a Shared Line is on Hold 54
Remote Hold 54
Hold Reversion 54
Respond to a Hold Reversion Notification 54
Hunt Groups 54
Sign In and Out of a Hunt Group 54
Intercom 55
Place a Dedicated Intercom Call 55
Place a Dialable Intercom Call 55
Receive an Intercom Call 56
Line Status 56
Line Status Indicators 56
Malicious Call Identification 57
Trace a Suspicious Call 57
Meet Me 57
Host a Meet-Me Conference 57
Join a Meet-Me Conference 58
Mobile Connect 58
Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 58
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 59
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 59
Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone 59
Mute 59
Mute Your Phone 60
Mute Your Video 60
On-hook Dialing 60
Dial a Number On Hook 60

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Plus Dialing 60
Dialing an International Number 61
Privacy 61
Enable Privacy on a Shared Line 61
Quality Reporting Tool 61
Report Problems on Your Phone 62
Redial 62
Redial a Number 62
Secure and Nonsecure Indication Tone 62
Shared Lines 63
Silent Monitoring and Recording 63
Speed Dial 63
Place a Call with a Speed-Dial Button 64
Place a Call with a Speed-Dial Code 64
Use a Speed-Dial Code On Hook 64
Use a Speed-Dial Code Off Hook 64
Transfer 64
Transfer a Call to Another Number 65
Swap Between Calls Before Completing a Transfer 65
Web Dialer 65
Use Web Dialer with Cisco Directory 65
Use Web Dialer with Another Online Corporate Directory 66
Set Up, View, or Change Web Dialer Preferences 66
Sign Out of Web Dialer 67
User Options 69
User Options Web Pages 69
Sign In and Out of User Options Web Pages 69
Device 70
Select a Device From the User Options Web Pages 70
Customize Do Not Disturb Options 70
Line Settings 71
Set Up Call Forwarding Per Line 71
Change the Voice Message Indicator Setting Per Line 71

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Change the Audible Voice Message Indicator Setting Per Line 72
Change the Ring Settings Per Line 72
Change or Create a Line Text Label for Your Phone Display 72
Speed Dial on the Web 73
Set Up Speed-Dial Buttons 73
Set Up Speed-Dial Codes 73
Phone Services 73
Subscribe to a Service 74
Search for Services 74
Change or End Services 74
Change a Service Name 74
Add a Service to an Available Programmable Feature Button 74
User Settings 75
Change Your Browser Password 75
Change Your PIN 75
Change the Language for Your User Options Web Pages 75
Change the Language for Your Phone Display 76
Directory 76
Personal Address Book 76
Add a New PAB Entry 76
Search for a PAB Entry 76
Edit a Personal Directory Entry 77
Delete a Personal Directory Entry 77
Assign a Feature Button for Personal Address Book 77
Fast Dials 77
Assign a Feature Button for Fast Dial 78
Assign a Fast Dial Code to a PAB Entry 78
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 78
Search for a Fast Dial Entry 78
Edit a Fast Dial Phone Number 78
Delete a PAB Entry 79
Mobility Settings 79
Add a New Remote Destination 79
Create an Access List 80
Plugins 81

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Access Plugins 81
FAQs and Troubleshooting 83
Frequently Asked Questions 83
Troubleshooting Tips 85
Personal Directory 86
User Options 86
Product Safety, Security, Accessibility, and Related Information 87
Safety and Performance Information 87
Power Outage 87
External Devices 87
Bluetooth Wireless Headset Performance 88
FCC Compliance Statements 88
FCC Part 15.21 Statement 88
FCC RF Radiation Exposure Statement 88
FCC Receivers and Class B Digital Statement 89
Cisco Product Security 89
Accessibility Features 89
Additional Information 90
Warranty 111
Cisco One-Year Limited Hardware Warranty Terms 111
Index 1

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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1
Your Phone
This chapter describes the features of the Cisco Unified IP Phones 8941 and 8945.
Cisco Unified IP Phone 8941
The Cisco Unified IP Phone 8941 provides these features:
• Phone connections
• Footstand
• Buttons and hardware
• Phone screen
• Power-save mode
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.

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1DC adapter port (DC48V) 5Computer port (10/100 PC) connection
2AC-to-DC power supply (optional) 6Handset connection
3AC power wall plug (optional) 7Analog headset connection (headset optional)
4Network port (10/100 SW) with IEEE
802.3af and 802.3at power enabled
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Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3
Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
1Insert the curved connectors into the
lower slots.
2Lift the footstand until the connectors
snap into the upper slots.
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Note Connecting and disconnecting the footstand may require a little more force than you expect.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions. The Programmable
Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All
Calls. (These buttons are also called Line buttons.)
1Phone screen Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
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2Video Camera Connects to your Cisco Unified IP Phone and allows you to make a
point-to-point video call with another Cisco Unified IP Phone.
3Lens Cover button Integrated lens cover protects the camera lens.
4Softkey buttons Allows you to access the softkey options (for the selected call or menu
item) displayed on your phone screen.
5Navigation pad and
Select button
The two-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item as well as wake up the phone from deep sleep mode.
The Select button is lit (white) when the phone is in power-save mode.
6Conference button Creates a conference call.
7Hold button Places a connected call on hold.
8Transfer button Transfers a call.
9Redial button Redials a call.
10 Keypad Allows you to dial phone numbers, enter letters, and choose menu
items (by entering the item number).
11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
12 Video Mute button Mutes the video from the phone screen during a video call. When Video
Mute is on, the Video Mute button is lit red.
13 Mute button Toggles the microphone on or off during a call. When the microphone
is muted, the button is lit red.

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14 Headset button Selects the headset as the default audio path and initiates a new call,
picks up an incoming call, or ends a call. During a call, the button is
lit green.
A headset icon in the phone screen header line indicates the headset
is the default audio path. This audio path does not change until a new
default audio path is selected (for example, by picking up the handset).
15 Volume button Controls the handset, headset, and speakerphone volume (off hook)
and the ringer volume (on hook).
Silences the ringer on the phone if an incoming call is ringing.
16 Messages button Auto-dials your voicemail system (varies by system).
17 Applications button Opens the Applications menu. Depending on how your system
administrator sets up the phone, use it to access applications such as
call history, preferences, administrator settings, and phone
information.
18 Contacts button Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
19 Phone Speaker Speaker for the phone.
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buttons (also called
Line buttons)
Each corresponds with a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Red —Shared line in-use remotely
21 Handset rest To rest the phone handset.
When there is an incoming call, the LED in the handset rest flashes red.
If there is a new voice message, the LED is lit red.

Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 7
Phone Screen
The way that your system administrator sets up your phone determines what is displayed on your
phone screen.
Phone with a Single Line
1Line label Displays the line phone information.
2Header Displays the date and time, and information (such as phone number) about
the selected line.
3Primary line details
and other phone
information
Displays information (such as phone number and duration) about a
connected call on the line.
The timer counts the call duration in minutes and seconds (MM:SS) until
the call exceeds 60 minutes. Then the timer counts hours and minutes
(HH:MM).
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Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on
all lines.
If you handle many calls at one time, it is recommended that you use the Answer button to answer the
oldest incoming call without having to scroll down the call list and select the call.
For more information, see your system administrator.
4Softkeys Softkey options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or the Navigation
pad, or by answering a ringing call), the softkey options may change.
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1Primary line label Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In
this case, the primary line is selected, and the information displayed is
for the primary line only.
2Header Displays the date and time, and information (such as phone number)
about the selected line.
3Primary line details and
other phone
information
Displays information (such as call status and duration) about a
connected call associated with the selected line.
4Secondary line details
and other phone
information.
Displays information (such as call status and duration) about a
connected call associated with the selected line.
5Softkeys Softkey options for the selected call only.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey options
may change.

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Power-Save Mode
Depending on how your system administrator sets up your phone, the phone display may go into a
power-save mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button or pick up the handset.
Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
1Remove the handset from the cradle and pull the plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Hold the tab between two fingers, with the corner notches facing you.
4Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension
protrudes from the top of the rotated tab. Return the handset to the handset rest.
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