Cisco Cisco Unified IP Phone 7960G User manual

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Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
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Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco Unified IP Phone 7960G and
7940G for Cisco Unified CallManager
5.0 (SIP)
INCLUDING LICENSE AND WARRANTY
Phone Guide

Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the U.S. and certain other countries. All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)
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Quick Reference
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks
Softkey Definitions
Answer Answer a call BlndXfr Transfer a call without talking to
the transfer recipient
Cancel Cancel an action and exit the
screen without applying changes
CFwdAll Setup/cancel call forwarding Confrn Create a conference call DND Turn off DND EditDial Edit a number in a call log EndCall End the current call Exit Return to the previous screen Join Join two additional calls already
on a single line to create a conference
more Display additional softkeys NewCall Make a new call Redial Redial the most recently dialed
number
Remove Remove a conference participant Resume Resume a call on hold Trnsfer Transfer a call URL URL dialing mode
Common Phone Tasks
View online help on the phone
Press or twice quickly.
Place a call Go off-hook before or after
dialing a number.
Place a call while another call is active
Press NewCall. The original call is placed on hold automatically.
Add another participant to a call
From a connected call, press Confrn. Enter the participant’s phone number and wait for the call to connect. Press Join.
Transfer a call to a new number
From an active call, press more, then Trnsfer. Enter
the target number and wait for an answer. Press Trnsfer again. Or press EndCall to
cancel the transfer.
Redial a number
Press Redial.
Edit an entry Press <-- to delete the entry
to the left of the cursor. (To move cursor to left, press <<. To move cursor to right, press >>.)
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Phone Screen Icons
Call State
Incoming call Off-hook On-hook
Selected Device
Handset in use Headset in use Speakerphone in use
Other Features
Speed Dial Message waiting Phone service URL assigned
Button Icons
Messages Services
or Help
Directories Settings Speaker Mute Headset
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Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) v
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Accessibility Features 11
Connecting Your Phone 12
An Overview of Your Phone 15
Understanding Buttons and Hardware 15
Understanding Phone Screen Features 18
Cleaning the Phone Screen 18
Understanding Feature Buttons and Menus 19
Entering and Editing Text 19
Understanding the Help System on Your Phone 20
Understanding Lines vs. Calls 20
Understanding Feature Availability 20
Basic Call Handling 21
Placing a Call—Basic Options 21
Placing a Call—Additional Options 22
Answering a Call 22
Ending a Call 23
Using Hold and Resume 23
Using Mute 24
Switching Between Multiple Calls 24
Transferring Calls 25
Forwarding All Calls to Another Number 26

vi OL-8134-01
Making Conference Calls 27
Do Not Disturb 28
Advanced Call Handling 29
Speed Dialing 29
Using Caller ID Blocking 30
Blocking Anonymous Calls 30
Using Auto-Complete Number 30
Using Call Waiting 31
Using Call Hold Ringback 31
Using Stutter Message Waiting 31
Using Auto Answer (Intercom) 32
Using a Shared Line 32
URL Dialing 32
Using a Handset, Headset, and Speakerphone 33
Obtaining a Headset 33
Using Phone Settings 34
Customizing Rings and Message Indicators 34
Customizing the Phone Screen 34
Using Call Logs and Directories 35
Using Call Logs 35
Using Corporate Directory 36
Using Personal Directory 37
Accessing Voice Messages 38
Customizing Your Phone on the Web 39
Accessing Your User Options Web Pages 39
Configuring Features and Services on the Web 40
Setting Up Phone Services on the Web 40
Controlling Line Settings on the Web 42

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) vii
Understanding Additional Configuration Options 43
Troubleshooting Your Phone 44
Viewing Phone Administration Data 44
Cisco One-Year Limited Hardware Warranty Terms 45
Index 47

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Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press or on the phone when you need assistance.
Review safety information See the “Safety and Performance Information” section on
page 2.
Connect your phone See the “Connecting Your Phone” section on page 12.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 15.
Learn what the buttons mean See the “Understanding Buttons and Hardware” section on
page 15.
Learn about the phone screen See the “Understanding Phone Screen Features” section on
page 18.
Clean the phone screen See the “Cleaning the Phone Screen” section on page 18.
Make calls See the “Placing a Call—Basic Options” section on page 21.
Put calls on hold See the “Using Hold and Resume” section on page 23.
Mute calls See the “Using Mute” section on page 24.
Transfer calls See the “Transferring Calls” section on page 25.
Make conference calls See the “Making Conference Calls” section on page 27.
Set up speed dialing See the “Speed Dialing” section on page 29.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 33.
Change ring volume or tone See the “Using Phone Settings” section on page 34.
View your missed calls See the “Using Call Logs” section on page 35.
Listen to your voice messages See the “Accessing Voice Messages” section on page 38.
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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES

Getting Started
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 3
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
Attention
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.

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Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES

Getting Started
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 5
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR

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Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em
que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES

Getting Started
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 7
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko
for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER

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Getting Started
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 9
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.

10 OL-8133-01
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Using an External Power Supply
The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Warning The power supply must be placed indoors.
Caution Only use the Cisco-specified power supply with this product.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

Getting Started
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 11
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use shielded cables for the external device, or use cables with a better shield and connector.
•Shorten the length of the external device cable.
•Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Accessibility Features
A list of accessibility features is available upon request.

12 OL-8134-01
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate
IP telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
1DC adaptor port (DC48V) for phones not
provided with inline power
5Access port (10/100 PC) for connecting
your phone to your computer
2AC-to-DC power supply 6Handset port
3AC power cord 7Headset port
4Network port (10/100 SW) for connecting to the
network
8Footstand button
AUX
DC48V
10/100 SW 10/100 PC
+
113656
2
8
3
45
6
7
1