Cisco 7962 User manual

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Cisco IP Phone 7962
User Guide
UNIVERSITY OF WINNIPEG
515 Portage Ave,
Winnipeg
February 2011

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Phone Model

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Call Operations
Answering Calls
To answer a call
Lift handset or press Speaker button (if enabled)
To answer a 2nd incoming call on that same line,
press Answer softkey (first call is automatically
put on hold).
To toggle between callers, use Navigation button
to select Resume or Hold softkeys.
Placing Calls
To place a call
Lift handset and dial number OR
To place new call when you already have active
call, press Hold softkey then New Call. Use
Navigation key to select Resume and Hold
softkeys to toggle between the calls.
Dial 4digits for internal calls
Dial 8+ number for external calls
Dial 8 1+ Long Distance number
Redial
To redial last number called
Hold
Press Redial softkey
To put callers on hold or resume calls
Press Hold softkey OR
Press Resume softkey to re-establish call

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Transfer
To send call to another number
With a caller is on the line:
Press Transfer softkey
Enter the destination extension number
You can speak privately before completing the
transfer (optional)
Press Transfer softkey to complete the transfer
or you may hang up
At a busy, no answer or misdial conditions:
Press line key to return to your call
Call Forward
To redirect incoming calls to another number
Press the CFwAll softkey
Enter the destination number OR
Press Messages button to forward to voice
message system
To cancel:
Press CFwAll softkey
Conference
To establish a conference call with up to 6
participants
With a caller on the line:
Press the More > Confrn softkey (caller is
placed on hold)
Enter participant’s extension number
Speak privately before joining the parties
Press Confrn softkey to join all parties
Repeat above steps to add additional parties
During the conference call, press the More >
ConfList softkey to view or remove participants. The
controller is indicated by *and has the ability to
remove participants on the call by selecting Remove
softkey.

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Mute
To turn mute ON and OFF
While on call, press Mute button
Mute LED turns solid red.
To turn OFF:
Press Mute button again
iDivert
To send or redirect calls to voice message system
At the ringing phone:
Press iDivert softkey
DND (Do Not Disturb)
To turn off the ringer on your phone for incoming calls.
When phone is on hook:
Press DND softkey to turn rigner off
To turn DND OFF:
Press DND softkey again
Directory
Directories button maintains a log of your missed,
placed and received calls as well as personal and
corporate directory that you can dial from.
Press Directories button
1. Missed Calls
2. Received Calls
3. Placed Calls
4. Personal Directory
5. Corporate Directory

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Searching for staff
member in Directory
To use personal and corporate directory and place
calls to coworkers
Press Directories button
Scroll down to Corporate Directory entry
Use keypad to enter either first or last name, or
extension number
Press Search softkey
Select Dial softkey to call number
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