Cisco SPA 509G Instruction Manual

Cisco Small Business
IP Phones Models SPA 301, 303, 501G, 502G, 504G,
508G, 509G, 525G/525G2, and WIP310
ADMINISTRATION
GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-19749-04
Document revised June 2010
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Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 2
Overview of the Phones 2
Cisco SPA 500S Attendant Console 4
Network Configurations 4
Cisco SPA 9000 Voice System 5
Cisco Unified Communications 500 Series for Small Business 6
Other SIP IP PBX Call Control Systems 7
Prerequisites 7
Upgrading Firmware 8
Determining the Current Firmware Version 8
Determining Your IP Address 10
Downloading the Firmware 11
Installing the Firmware 11
Using the Web-Based Configuration Utility 12
Understanding Administrator and User Views 14
Accessing Administrative Options 15
Understanding Basic and Advanced Views 15
Using the Web Administration Tabs 15
Roadmap to Configuration Utility Features 16
Viewing Phone Information 19
Using IVR on the Cisco SPA 301 and Cisco SPA 501G IP Phone 19
Chapter 2: Configuring Lines and Extensions 23
Configuring Lines 23
Shared Line Appearances 23
Configuring a Line 24
Configuring Shared Line Appearance 25
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a Cisco SPA 500 Series IP Phone 26
Configuring Call Pickup and Busy Lamp Field 26
Configuring Speed Dial 27

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Configuring Unused Line Keys for Call Park on the
Cisco SPA 525G/525G2 (MetaSwitch) 28
Configuring Unused Line Keys to Access Services 29
Configuring Line Key LED Patterns on the Cisco SPA 300 Series
or Cisco SPA 500 Series IP Phone 31
Configuring Extensions 33
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 35
Configuring Phone Information and Display Settings 36
Configuring the Phone Name 36
Configuring Voice Mail 36
Configuring Internal Voice Mail for Each Extension (When Using
Cisco SPA 400 for Voice Mail) 37
Customizing the Startup Screen 37
Changing the Display Background (Cisco SPA 300 Series and
Cisco SPA 500 Series) 39
Configuring the Screen Saver 40
Configuring the LCD Contrast 42
Configuring Back Light Settings (Cisco SPA 525G/525G2) 43
Configuring Linksys Key System Parameters 43
Enabling Call Features 44
Enabling Anonymous Call and Caller ID Blocking Services 44
Enabling Automatic Call Distribution (ACD) Service 45
Enabling Call Back Service 45
Enabling Call Park and Call Pickup Services 46
Enabling Call Transfer and Call Forwarding Services 46
Enabling Conferencing 47
Enabling Do Not Disturb 47
Enabling the Missed Call Shortcut 48
Logging Missed Calls (Cisco SPA 300 Series and Cisco SPA 500 Series) 48

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 3
Contents
Enabling Paging (Intercom) 49
Single Page 49
Group Paging 49
Configuring a Phone to Automatically Accept Pages 49
Configuring Paging Groups 50
Enabling Secure Call 51
Enabling Service Announcements 51
Customizing Phone Softkeys 52
Programmable Softkeys 56
Configuration Example 57
Configuring the Message Waiting Indicator 58
Configuring Ring Tones 59
Configuring On-Demand Ring Tones (Cisco SPA 525G/525G2) 60
User-Created MP3 Ring Tones (Cisco SPA 525G/525G2) 61
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA 30X and Cisco SPA 50XG only) 61
Assigning a Ring Tone to an Extension 63
Configuring RSS Newsfeeds on the Cisco SPA 525G/525G2
IP Phone 63
Configuring Audio Settings 64
Configuring Audio Input Gain (Cisco SPA 300 Series and
Cisco SPA 500 Series) 65
Enabling Wireless (Cisco SPA 525G/525G2 only) 66
Configuring Bluetooth (Cisco SPA 525G/525G2 only) 66
Enabling Bluetooth (Cisco SPA 525G/525G2) 66
Using a Bluetooth Headset (Cisco SPA 525G/525G2) 67
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 69
Initiating Pairing from the Cisco SPA 525G2 69
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 70
Enabling SMS Messaging 71
Enabling the Web Server 72
Configuring Lightweight Directory Access Protocol (LDAP) for the
Cisco SPA 300 Series and Cisco SPA 500 Series IP Phones 74

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 4
Contents
Configuring BroadSoft Settings (Cisco SPA 300 Series and
Cisco SPA 500 Series) 78
Configuring BroadSoft Directory 78
Configuring Synchronization of Do Not Disturb and Call Forward 79
Configuring XML Services 80
Configuring Music On Hold 82
Configuring Extension Mobility 83
Configuring Video Surveillance on the Cisco SPA 525G/525G2 84
Configuring the User Name and Account on the Camera 85
Entering Camera Information Into the Cisco SPA525G/525G2
Configuration Utility 85
Viewing the Video 86
Chapter 4: Configuring SIP, SPCP, and NAT 87
Session Initiation Protocol and Cisco IP Phones 87
SIP Over TCP 88
SIP Proxy Redundancy 89
Configuring Survivable Remote Site Telephony (SRST) Support 89
RFC3311 Support 90
Support for SIP NOTIFY XML-Service 90
Configuring SIP 90
Configuring SIP Parameters 90
Configuring SIP Timer Values 94
Configuring Response Status Code Handling 97
Configuring RTP Parameters 97
Configuring SDP Payload Types 99
Configuring SIP Settings for Extensions 102
Configuring a SIP Proxy Server 106
Configuring Subscriber Information Parameters 109
Configuring SPCP on the Cisco SPA 525G/525G2 110
Configuring SPCP on the Cisco SPA 300 Series and
Cisco SPA 50XG 111
Network Address Translation (NAT) and Cisco IP Phones 111

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 5
Contents
NAT Mapping with Session Border Controller 112
NAT Mapping with SIP-ALG Router 112
Configuring NAT Mapping with a Static IP Address 112
Configuring NAT Mapping with STUN 113
Determining Whether the Router Uses Symmetric or Asymmetric NAT 114
Chapter 5: Configuring Security, Quality, and Network Features 116
Setting Security Features 116
SIP Initial INVITE and MWI Challenge 117
SIP Over TLS 117
SRTP and Securing Calls 118
Secure Call Indication Tone 119
Ensuring Voice Quality 120
Supported Codecs 120
Bandwidth Requirements 121
Factors Affecting Voice Quality 122
Configuring Voice Codecs 125
Configuring Domain and Internet Settings 128
Configuring Restricted Access Domains 128
Configuring DHCP, Static IP, and PPPoE Information 129
Setting a Static IP Address 130
Configuring PPPoE Settings (Cisco SPA 525G/525G2 only) 131
Setting Optional Network Parameters 131
Configuring VLAN Settings 133
Using the IP Phones in a VLAN 133
Configuring SSL VPN on the Cisco SPA 525G/525G2 135
Configuring the VPN on the Security Appliance 136
Configuring the VPN on the Cisco SPA 525G/525G2 136
Chapter 6: Provisioning Basics 139
Provisioning Capabilities 140
Provisioning Configuration from Phone Keypad 140

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 6
Contents
IP Phone Configuration Profiles 142
Obtaining the SPC Tool 143
General Purpose Parameters 144
Sample Configuration File 144
Upgrading, Resyncing, and Rebooting Phones 145
Firmware Upgrade Parameters 146
Resyncing a Phone 147
Rebooting a Phone 148
Redundant Provisioning Servers 148
Retail Provisioning 148
Automatic In-House Preprovisioning 149
Configuration Access Control 150
Using HTTPS 150
Server Certificates 151
Client Certificates 151
Obtaining a Server Certificate 152
Chapter 7: Configuring Regional Parameters and Supplementary Services 153
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 154
Example 1: Normal Ring 154
Example 2: Distinctive Ring (short,short,short,long) 154
Example 1: Dial Tone 155
Example 3: SIT Tone 155
Example 1: SIT Tone 156
Call Progress Tones 157
Distinctive Ring Patterns 157
Control Timer Values (sec) 158
Configuring Supplementary Services (Star Codes) 159
Entering Star Code Values 159
Activating or Deactivating Supplementary Services 164

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 7
Contents
Vertical Service Announcement Codes (Cisco SPA 300 and
Cisco SPA 500 Series) 164
Bonus Services Announcement description 165
Outbound Call Codec Selection Codes 166
Miscellaneous Parameters 167
DTMF Parameters 167
Localizing Your IP Phone 168
Managing the Time and Date 169
Configuring Daylight Savings Time 170
Daylight Saving Time Examples 171
Selecting a Display Language 171
Creating a Dictionary Server Script 172
Chapter 8: Configuring Dial Plans 174
About Dial Plans 174
Digit Sequences 176
Digit Sequence Examples 178
Acceptance and Transmission of the Dialed Digits 180
Dial Plan Timer (Off-Hook Timer) 181
Syntax for the Dial Plan Timer 181
Interdigit Long Timer (Incomplete Entry Timer) 182
Syntax for the Interdigit Long Timer 182
Interdigit Short Timer (Complete Entry Timer) 183
Syntax for the Interdigit Short Timer 183
Editing Dial Plans on the IP Phone 184
Resetting the Control Timers 185
Chapter 9: Configuring the Cisco SPA 500S Attendant Console 186
Cisco SPA 500S Features 187
Setting Up the Cisco SPA 500S Attendant Console 188
Configuring the Cisco SPA 9000 for the Cisco SPA 500S 189
Configuring the BroadSoft Server for the Cisco SPA 500S 189
Configuring the Asterisk Server for the Cisco SPA 500S 190

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 8
Contents
Configuring the Cisco SPA 500S 191
Unit/Key Configuration Scripts 192
Assigning Cisco SPA 500S LEDs to Phone Extensions 194
Cisco SPA 9000 Syntax 194
BroadSoft syntax 195
Asterisk syntax 195
Configuring BroadSoft Busy Lamp Field Auto-Configuration 195
Attendant Console Parameters 196
Monitoring the Cisco SPA 500S 197
Cisco SPA 500S Unit Monitoring Notes 198
Chapter A: Creating an LED Script 199
LED Script Examples 200
LED Pattern 200
Appendix B: Cisco SPA IP Phone Field Reference 202
Info Tab 203
System Information 203
Network Configuration (SPCP) 205
VPN Status (SPA 525G/525G2 Only) 206
Product Information 206
Phone Status 207
Ext Status 209
Line/Call Status 209
Downloaded Ring Tone 211
System Tab 212
System Configuration 212
Internet Connection Type and Static IP Settings 213
PPPoE Settings (Cisco SPA 525G/525G2 Only) 214
Optional Network Configuration 215
VLAN Settings 216
Wi-Fi Settings (Cisco SPA 525G/525G2 Only) 217
Bluetooth Settings (Cisco SPA 525G/525G2 Only) 217

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 9
Contents
VPN Settings (Cisco SPA 525G/525G2 Only) 217
SIP Tab 218
SIP Parameters 218
SIP Timer Values (sec) 222
Response Status Code Handling 224
RTP Parameters 225
SDP Payload Types 227
NAT Support Parameters 230
Linksys Key System Parameters 232
Provisioning Tab 232
Regional Tab 233
Call Progress Tones 233
Distinctive Ring Patterns 236
Control Timer Values (sec) 237
Vertical Service Activation Codes 238
Vertical Service Announcement Codes 243
Outbound Call Codec Selection Codes 243
Time (Cisco SPA 525G/525G2 Only) 246
Language (Cisco SPA 525G/525G2 Only) 246
Miscellaneous 246
Phone Tab 252
General 252
Line Key 255
Miscellaneous Line Key Settings 257
Line Key LED Pattern 257
Supplementary Services 259
Ring Tone (Cisco SPA 300 Series and Cisco SPA 500 Series) 261
Ring Tone (WIP310) 262
Auto Input Gain (dB) 263
Multiple Paging Group Parameters 264
BroadSoft Settings 264

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 10
Contents
Lightweight Directory Access Protocol (LDAP) Corporate
Directory Search 266
XML Service 269
Extension Mobility 269
Programmable Softkeys 270
Ext Tab 272
General 273
Share Line Appearance 273
NAT Settings 274
Network Settings 274
SIP Settings 275
Call Feature Settings 278
Proxy and Registration 281
Subscriber Information 283
Audio Configuration 284
Dial Plan 287
User Tab 288
Call Forward 288
Speed Dial 289
Supplementary Services 289
Camera Settings (Cisco SPA 525G/525G2) 289
Web Information Service Settings (Cisco SPA 525G/525G2) 289
Audio Volume 290
Screen (Cisco SPA 525G/525G2) 290
Attendant Console Tab (Cisco SPA 500 Series) 292
General 292
Unit 2 293
Attendant Console Status 294
Cisco SPA 525G/525G2-Specific Tabs 295
Wi-Fi 295
Bluetooth 295
Personal Address Book 296

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 11
Contents
Call History 297
Speed Dials 297
Firmware Upgrade 297
Appendix C: Where to Go From Here 298

1
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 2
Getting Started
This chapter contains basic information on Cisco SPA 300 Series, Cisco SPA 500
Series and Cisco Wireless-G IP Phones. It includes the following sections:
•Overview of the Phones, page 2
•Network Configurations, page 4
•Prerequisites, page 7
•Upgrading Firmware, page 8
•Using the Web-Based Configuration Utility, page 12
•Viewing Phone Information, page 19
•Using IVR on the Cisco SPA 301 and Cisco SPA 501G IP Phone, page 19
Overview of the Phones
The Cisco SPA IP Phone family is a line of full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. They
provide all the features of traditional business phones, such as call forwarding,
redialing, speed dialing, transferring calls, conference calling and accessing voice
mail. Calls can be made or received with a handset, a headset, or a speaker.

Getting Started
Overview of the Phones
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 3
1
The Cisco SPA IP Phone family includes the models shown in the following table:
For more information on phone features, see the data sheets for each product.
Model Screen Lines Softkeys Navigation
Button
SPA 301 No 1 None No
SPA 303 128 X 64
monochrome
LCD
34dynamicFour-way
navigation key
SPA 501G Paper labels 8 4 fixed (forward,
cancel,
conference, and
transfer)
No
SPA 502G 128 X 64
monochrome
LCD with
backlight
14dynamicFour-way
navigation key
SPA 504G 4
SPA 508G 8
SPA 509G 12
SPA 525G/
SPA 525G2
320 X 240
color high-
resolution
LCD with
backlight
5Four-way
navigation key
with center-
select button
WIP310 128 X 160
color with
backlight
1None

Getting Started
Cisco SPA 500S Attendant Console
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 4
1
Cisco SPA 500S Attendant Console
The Cisco SPA 500S Attendant Console is used with the Cisco SPA 300 Series
and Cisco SPA 500 Series IP Phone models to provide additional lines. The Cisco
SPA 500S has 32 LEDs/buttons for dialing, call transfer, call pick up and call
monitoring. Multi-colored LEDs monitor the status of each configured voice line via
busy lamp field (BLF). You can attach two attendant consoles to an IP phone, for 64
LEDs/buttons. For more information, see Chapter 9, “Configuring the Cisco SPA
500S Attendant Console.”
Network Configurations
The Cisco SPA IP Phones support Session Initiation Protocol (SIP) or Smart Phone
Control Protocol (SPCP). SPCP is supported only on the Cisco SPA 300 Series or
Cisco SPA 500 Series IP Phones.) You can use the Cisco SPA IP Phones as part of
a Cisco SPA 9000 Voice System phone network, or with any vendor’s IP PBX
system that supports SIP. The Cisco SPA IP phones can be used as part of a Cisco
SPA 9000 Voice System phone network, a SIP network, or as part of the Cisco
Unified Communications 500 Series for Small Business.

Getting Started
Network Configurations
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 5
1
Figure 1 Network Configuration Example
NOTE Using the Cisco SPA IP Phones as part of a Cisco SPA 9000 Voice System Network
provides seamless integration of advanced features, such as paging, call pickup,
and shared line appearances.
This document describes some common network configurations; however, your
configuration may vary depending on the type of equipment used by your service
provider.
Cisco SPA 9000 Voice System
The Cisco SPA 9000 Voice System is an affordable and feature-rich voice over IP
(VoIP) telephone system that is designed especially for small businesses. The
Cisco SPA 9000 Voice System uses standard TCP/IP protocols and can provide
global connectivity through any Internet Telephony Service Provider (ITSP) that
supports SIP.
Smart
Switch IP PBX
Wireless
Router
Integrated
Access Device
Analog
Phone Lines
Analog Phones
or Fax Machines
WIP310
SPA
IP Phones
276459
IAD
PSTN
Gateway
Internet
IP

Getting Started
Network Configurations
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 6
1
At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX
and one or more Cisco SPA IP Phones. These devices are connected through a
switch to a local area network. With an Internet connection, the Cisco SPA 9000
Voice System can subscribe to ITSP services to take advantage of low calling
rates. With the optional Cisco SPA 400, the Cisco SPA 9000 Voice System can
connect to the Public Switched Telephone Network (PSTN) to support legacy
phone lines. The Cisco SPA 400 also provides local voice mail service.
When you use Cisco SPA IP Phones with the Cisco SPA 9000 Voice System, the
following additional phone features are available:
•Auto attendant for multiple extensions
•Music on hold
•Configurable call routing
•Multiple DID numbers per VoIP line
•Call hunting (sequential, round robin, random)
•Group paging
•Call parking
•Call pick up
•Group call pick up
You can configure and manage the Cisco SPA 9000 Voice System using an
Interactive Voice Response (IVR) system, the Cisco SPA 9000 Voice System Setup
Wizard, or a built-in web server. For more information, see the
Cisco SPA 9000
Voice System Administration Guide.
Cisco Unified Communications 500 Series for Small Business
The Cisco Unified Communications 500 Series for Small Business is an affordable
appliance that provides voice, data, voice mail, Automated Attendant, video,
security, and wireless capabilities while integrating with existing desktop
applications such as calendar, e-mail, and customer relationship management
(CRM) programs. The Cisco SPA 300 Series and Cisco SPA 500 Series IP Phones
can be configured to work with this system.

Getting Started
Prerequisites
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 7
1
Other SIP IP PBX Call Control Systems
The Cisco SPA IP Phones are compatible with other IP PBX call control systems,
such as BroadSoft and Asterisk, that use SIP for call processing. Configuration of
those systems is not covered in this document. Additional resources for
configuring the Cisco SPA IP Phones to work with these systems are available in
Appendix C, “Where to Go From Here.”
Prerequisites
This document assumes that you have performed the following prerequisites
before administering your Cisco SPA IP Phones. If you have not completed these
prerequisites, see the documentation in Appendix C, “Where to Go From Here,”
for more information.
1. Set up your IP network.
2. Configure the wireless network (required for Cisco SPA 525G/525G2 and
WIP310).
3. Install and configure the call control system, such as such as a Cisco SPA Cisco
SPA 9000, Cisco Unified Communications 500 Series for Small Business, or an
Internet-based IP PBX.
4. Update firmware. See Upgrading Firmware, page 8.

Getting Started
Upgrading Firmware
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 8
1
Upgrading Firmware
Phones should be upgraded to the latest firmware before using any administration
features. There are various ways to upgrade your firmware:
All Phones
•Cisco SPA 9000 Voice System Setup Wizard—If you are using the Cisco
SPA IP Phones with a Cisco SPA 9000, you can use the Cisco SPA 9000
Voice System Setup Wizard to upgrade your phones. See the
Cisco SPA
9000 Voice System Setup Wizard User Guide
. (Note: The Setup Wizard
does not support the Cisco SPA 300 Series IP Phones.)
•Autoprovisioning—A configuration file that includes upgrade information is
downloaded by a user’s phone when it is powered on. See the “Upgrading,
Resyncing, and Rebooting Phones” section on page 145.
Cisco SPA 30X, Cisco SPA 50XG, and WIP310
•Firmware Upgrade Executable File (Cisco SPA 30X, Cisco SPA 50X or
WIP310)—Download the firmware upgrade utility from the product page on
Cisco.com to your PC desktop and run the upgrade from your PC by
double-clicking the executable file. Your computer must be on the same
network as the Cisco SPA IP Phone.
Cisco SPA 525G/525G2
•Configuration Utility (Cisco SPA 525G/525G2)—You can download the
latest firmware onto your PC desktop and use the configuration utility to
upgrade your firmware.
WIP310
•TFTP/HTTP server—The latest firmware image file is loaded onto an HTTP/
TFTP server and is accessed by a web browser. See the
Cisco WIP310
User Guide
for more information.
Determining the Current Firmware Version
Before upgrading, determine the current firmware version: