Cisco SPA 509G Instruction Manual

Cisco Small Business
IP Phones Models SPA 301, 303, 501G, 502G, 504G,
508G, 509G, 525G/525G2, and WIP310
ADMINISTRATION
GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-19749-04
Document revised June 2010
CCDE, CCENT, CCSI, Cisco Eos, Cisco Explorer, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase,
Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco TrustSec, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for
Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing
the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of
Green are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP,
CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Lumin, Cisco Nexus, Cisco Press, Cisco Systems, Cisco Systems Capital, the
Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker,
iLYNX, IOS, iPhone, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking
Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert,
StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1002R)

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 2
Overview of the Phones 2
Cisco SPA 500S Attendant Console 4
Network Configurations 4
Cisco SPA 9000 Voice System 5
Cisco Unified Communications 500 Series for Small Business 6
Other SIP IP PBX Call Control Systems 7
Prerequisites 7
Upgrading Firmware 8
Determining the Current Firmware Version 8
Determining Your IP Address 10
Downloading the Firmware 11
Installing the Firmware 11
Using the Web-Based Configuration Utility 12
Understanding Administrator and User Views 14
Accessing Administrative Options 15
Understanding Basic and Advanced Views 15
Using the Web Administration Tabs 15
Roadmap to Configuration Utility Features 16
Viewing Phone Information 19
Using IVR on the Cisco SPA 301 and Cisco SPA 501G IP Phone 19
Chapter 2: Configuring Lines and Extensions 23
Configuring Lines 23
Shared Line Appearances 23
Configuring a Line 24
Configuring Shared Line Appearance 25
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a Cisco SPA 500 Series IP Phone 26
Configuring Call Pickup and Busy Lamp Field 26
Configuring Speed Dial 27

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Configuring Unused Line Keys for Call Park on the
Cisco SPA 525G/525G2 (MetaSwitch) 28
Configuring Unused Line Keys to Access Services 29
Configuring Line Key LED Patterns on the Cisco SPA 300 Series
or Cisco SPA 500 Series IP Phone 31
Configuring Extensions 33
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 35
Configuring Phone Information and Display Settings 36
Configuring the Phone Name 36
Configuring Voice Mail 36
Configuring Internal Voice Mail for Each Extension (When Using
Cisco SPA 400 for Voice Mail) 37
Customizing the Startup Screen 37
Changing the Display Background (Cisco SPA 300 Series and
Cisco SPA 500 Series) 39
Configuring the Screen Saver 40
Configuring the LCD Contrast 42
Configuring Back Light Settings (Cisco SPA 525G/525G2) 43
Configuring Linksys Key System Parameters 43
Enabling Call Features 44
Enabling Anonymous Call and Caller ID Blocking Services 44
Enabling Automatic Call Distribution (ACD) Service 45
Enabling Call Back Service 45
Enabling Call Park and Call Pickup Services 46
Enabling Call Transfer and Call Forwarding Services 46
Enabling Conferencing 47
Enabling Do Not Disturb 47
Enabling the Missed Call Shortcut 48
Logging Missed Calls (Cisco SPA 300 Series and Cisco SPA 500 Series) 48

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 3
Contents
Enabling Paging (Intercom) 49
Single Page 49
Group Paging 49
Configuring a Phone to Automatically Accept Pages 49
Configuring Paging Groups 50
Enabling Secure Call 51
Enabling Service Announcements 51
Customizing Phone Softkeys 52
Programmable Softkeys 56
Configuration Example 57
Configuring the Message Waiting Indicator 58
Configuring Ring Tones 59
Configuring On-Demand Ring Tones (Cisco SPA 525G/525G2) 60
User-Created MP3 Ring Tones (Cisco SPA 525G/525G2) 61
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA 30X and Cisco SPA 50XG only) 61
Assigning a Ring Tone to an Extension 63
Configuring RSS Newsfeeds on the Cisco SPA 525G/525G2
IP Phone 63
Configuring Audio Settings 64
Configuring Audio Input Gain (Cisco SPA 300 Series and
Cisco SPA 500 Series) 65
Enabling Wireless (Cisco SPA 525G/525G2 only) 66
Configuring Bluetooth (Cisco SPA 525G/525G2 only) 66
Enabling Bluetooth (Cisco SPA 525G/525G2) 66
Using a Bluetooth Headset (Cisco SPA 525G/525G2) 67
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 69
Initiating Pairing from the Cisco SPA 525G2 69
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 70
Enabling SMS Messaging 71
Enabling the Web Server 72
Configuring Lightweight Directory Access Protocol (LDAP) for the
Cisco SPA 300 Series and Cisco SPA 500 Series IP Phones 74

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 4
Contents
Configuring BroadSoft Settings (Cisco SPA 300 Series and
Cisco SPA 500 Series) 78
Configuring BroadSoft Directory 78
Configuring Synchronization of Do Not Disturb and Call Forward 79
Configuring XML Services 80
Configuring Music On Hold 82
Configuring Extension Mobility 83
Configuring Video Surveillance on the Cisco SPA 525G/525G2 84
Configuring the User Name and Account on the Camera 85
Entering Camera Information Into the Cisco SPA525G/525G2
Configuration Utility 85
Viewing the Video 86
Chapter 4: Configuring SIP, SPCP, and NAT 87
Session Initiation Protocol and Cisco IP Phones 87
SIP Over TCP 88
SIP Proxy Redundancy 89
Configuring Survivable Remote Site Telephony (SRST) Support 89
RFC3311 Support 90
Support for SIP NOTIFY XML-Service 90
Configuring SIP 90
Configuring SIP Parameters 90
Configuring SIP Timer Values 94
Configuring Response Status Code Handling 97
Configuring RTP Parameters 97
Configuring SDP Payload Types 99
Configuring SIP Settings for Extensions 102
Configuring a SIP Proxy Server 106
Configuring Subscriber Information Parameters 109
Configuring SPCP on the Cisco SPA 525G/525G2 110
Configuring SPCP on the Cisco SPA 300 Series and
Cisco SPA 50XG 111
Network Address Translation (NAT) and Cisco IP Phones 111

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 5
Contents
NAT Mapping with Session Border Controller 112
NAT Mapping with SIP-ALG Router 112
Configuring NAT Mapping with a Static IP Address 112
Configuring NAT Mapping with STUN 113
Determining Whether the Router Uses Symmetric or Asymmetric NAT 114
Chapter 5: Configuring Security, Quality, and Network Features 116
Setting Security Features 116
SIP Initial INVITE and MWI Challenge 117
SIP Over TLS 117
SRTP and Securing Calls 118
Secure Call Indication Tone 119
Ensuring Voice Quality 120
Supported Codecs 120
Bandwidth Requirements 121
Factors Affecting Voice Quality 122
Configuring Voice Codecs 125
Configuring Domain and Internet Settings 128
Configuring Restricted Access Domains 128
Configuring DHCP, Static IP, and PPPoE Information 129
Setting a Static IP Address 130
Configuring PPPoE Settings (Cisco SPA 525G/525G2 only) 131
Setting Optional Network Parameters 131
Configuring VLAN Settings 133
Using the IP Phones in a VLAN 133
Configuring SSL VPN on the Cisco SPA 525G/525G2 135
Configuring the VPN on the Security Appliance 136
Configuring the VPN on the Cisco SPA 525G/525G2 136
Chapter 6: Provisioning Basics 139
Provisioning Capabilities 140
Provisioning Configuration from Phone Keypad 140

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 6
Contents
IP Phone Configuration Profiles 142
Obtaining the SPC Tool 143
General Purpose Parameters 144
Sample Configuration File 144
Upgrading, Resyncing, and Rebooting Phones 145
Firmware Upgrade Parameters 146
Resyncing a Phone 147
Rebooting a Phone 148
Redundant Provisioning Servers 148
Retail Provisioning 148
Automatic In-House Preprovisioning 149
Configuration Access Control 150
Using HTTPS 150
Server Certificates 151
Client Certificates 151
Obtaining a Server Certificate 152
Chapter 7: Configuring Regional Parameters and Supplementary Services 153
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 154
Example 1: Normal Ring 154
Example 2: Distinctive Ring (short,short,short,long) 154
Example 1: Dial Tone 155
Example 3: SIT Tone 155
Example 1: SIT Tone 156
Call Progress Tones 157
Distinctive Ring Patterns 157
Control Timer Values (sec) 158
Configuring Supplementary Services (Star Codes) 159
Entering Star Code Values 159
Activating or Deactivating Supplementary Services 164

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 7
Contents
Vertical Service Announcement Codes (Cisco SPA 300 and
Cisco SPA 500 Series) 164
Bonus Services Announcement description 165
Outbound Call Codec Selection Codes 166
Miscellaneous Parameters 167
DTMF Parameters 167
Localizing Your IP Phone 168
Managing the Time and Date 169
Configuring Daylight Savings Time 170
Daylight Saving Time Examples 171
Selecting a Display Language 171
Creating a Dictionary Server Script 172
Chapter 8: Configuring Dial Plans 174
About Dial Plans 174
Digit Sequences 176
Digit Sequence Examples 178
Acceptance and Transmission of the Dialed Digits 180
Dial Plan Timer (Off-Hook Timer) 181
Syntax for the Dial Plan Timer 181
Interdigit Long Timer (Incomplete Entry Timer) 182
Syntax for the Interdigit Long Timer 182
Interdigit Short Timer (Complete Entry Timer) 183
Syntax for the Interdigit Short Timer 183
Editing Dial Plans on the IP Phone 184
Resetting the Control Timers 185
Chapter 9: Configuring the Cisco SPA 500S Attendant Console 186
Cisco SPA 500S Features 187
Setting Up the Cisco SPA 500S Attendant Console 188
Configuring the Cisco SPA 9000 for the Cisco SPA 500S 189
Configuring the BroadSoft Server for the Cisco SPA 500S 189
Configuring the Asterisk Server for the Cisco SPA 500S 190

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 8
Contents
Configuring the Cisco SPA 500S 191
Unit/Key Configuration Scripts 192
Assigning Cisco SPA 500S LEDs to Phone Extensions 194
Cisco SPA 9000 Syntax 194
BroadSoft syntax 195
Asterisk syntax 195
Configuring BroadSoft Busy Lamp Field Auto-Configuration 195
Attendant Console Parameters 196
Monitoring the Cisco SPA 500S 197
Cisco SPA 500S Unit Monitoring Notes 198
Chapter A: Creating an LED Script 199
LED Script Examples 200
LED Pattern 200
Appendix B: Cisco SPA IP Phone Field Reference 202
Info Tab 203
System Information 203
Network Configuration (SPCP) 205
VPN Status (SPA 525G/525G2 Only) 206
Product Information 206
Phone Status 207
Ext Status 209
Line/Call Status 209
Downloaded Ring Tone 211
System Tab 212
System Configuration 212
Internet Connection Type and Static IP Settings 213
PPPoE Settings (Cisco SPA 525G/525G2 Only) 214
Optional Network Configuration 215
VLAN Settings 216
Wi-Fi Settings (Cisco SPA 525G/525G2 Only) 217
Bluetooth Settings (Cisco SPA 525G/525G2 Only) 217