Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business Pro
IP Phone SPA525G (SIP)
USER GUIDE

Contents
Cisco Small Business Pro IP Phone SPA525G (SIP) 1
FCC and IC Statement 7
Federal Communication Commission Interference Statement 7
IMPORTANT NOTE 7
Industry Canada Statement 8
About This Document 9
Purpose 9
Organization 9
Finding Information in PDF Files 10
12
Chapter 1: Getting Started 13
Overview of the Cisco SPA525G IP Phone 14
Caring for Your Phone 15
Understanding Your Phone’s Lines and Buttons 16
Phone Components 16
Softkey Buttons 18
Using the Keypad and Buttons with Menus 21
Using Keypad Shortcuts 21
Using the Navigation Button 21
Entering Numbers and Text in Fields 22
Using Phone Hardware and Accessories 23
Using the Speakerphone 23
Using Wired and Wireless Headsets 23
Connecting the Headset 23
Connecting Bluetooth Headsets 24
Using a Headset with Your IP Phone 25
Switching Between the Handset/Headset/Speakerphone
During a Call 25

Contents
Cisco Small Business Pro IP Phone SPA525G (SIP) 2
Chapter 2: Installing Your Phone 27
Before You Begin 28
Connecting the Handset 28
(Optional) Attaching the Desk Stand 30
(Optional) Mounting the Phone to the Wall 31
Connecting Your Phone’s Power 33
Connecting Your Phone to the Computer Network 34
Connecting Your Phone to the Wired Network 34
Connecting Your Phone to the Wireless Network 34
Determining Your Wireless Router Security Type 35
Using Wi-Fi Protected Setup with the SPA525G 38
Manually Adding a Wireless Profile on the SPA525G 39
Uploading Security Certificates to the Phone 41
Verifying Phone Startup 42
Upgrading Your Phone’s Firmware 42
Chapter 3: Using Basic Phone Functions 44
Placing or Answering a Call 45
Using Dial Assistance 46
Adjusting Call Volume and Muting 46
Adjusting Call Volume 46
Using Mute 46
Putting a Call on Hold 46
Resuming a Call 47
Ending a Call 47
Transferring Calls 47
Performing an Attended Transfer 47
Performing an Unattended (Blind) Transfer 48
Redialing 48

Contents
Cisco Small Business Pro IP Phone SPA525G (SIP) 3
Viewing and Returning Missed Calls 49
Returning a Missed Call 49
Viewing a List of Missed Calls 49
Turning the Missed Calls Shortcut On and Off 50
Forwarding Calls 50
Forwarding Calls to a Single Number 51
Forwarding Calls When Your Phone is Busy 51
Forwarding Calls When You Don’t Answer the Phone 52
Delaying Call Forwarding When You Don’t Answer the Phone 52
Stopping Call Forwarding 52
Setting Do Not Disturb 52
Configuring Call Waiting 53
Picking Up a Call 54
Parking a Call 55
Placing a Three-Way Conference Call 56
Using the Phone Directories 57
Using Your Personal Address Book 57
Adding a New Contact 58
Copying a Contact 59
Searching for a Contact 59
Deleting a Contact 59
Editing a Contact 60
Using the Corporate Directory 60
Using the Call History Lists 61
Viewing the Call History Lists 61
Deleting a Call History List 62
Calling from the Call History Lists 62
Deleting an Entry from the Call History Lists 62
Saving a Call History List Number to Your Directory 63

Contents
Cisco Small Business Pro IP Phone SPA525G (SIP) 4
Setting or Changing a Phone Password 63
Logging In and Logging Out of Your Phone 64
Accessing Voicemail 64
Chapter 4: Using Advanced Phone Features 66
Configuring Privacy and Security Features 67
Blocking Caller ID 67
Blocking Anonymous Calls 67
Using Secure Call 68
Enabling Dial Assistance 68
Creating and Using Speed Dials 69
Playing MP3 Files on Your Phone 70
Creating the Playlist 70
Playing Songs 71
Changing the Left and Right Channel for Stereo Headsets 72
Using the Paging Feature 72
Paging Another Phone 72
Configuring Auto Answer 73
Customizing Your LCD Screen 73
Changing the LCD Screen Contrast 73
Setting the Screen Backlight Timer 74
Configuring the Phone Screen Saver 74
Changing the Phone Wallpaper 75
Using Ring Tones 76
Accessing Weather and News on Your Phone 77
Accessing Weather Information 77
Accessing News 78
Configuring Date and Time Parameters on Your Phone 79
Using Star Codes 80
Restarting Your Phone 82

Contents
Cisco Small Business Pro IP Phone SPA525G (SIP) 5
Viewing Phone, Network, and Call Information 82
Viewing Phone Information 82
Viewing Network Information 83
Viewing Phone Line and Extension Information 83
Viewing Peripheral Status 84
Viewing the Wireless Connection Status 84
Advanced Menus for Technical Support Personnel 85
Chapter 5: Using the Web Interface 86
Logging in to the Web Interface 87
Configuring Your Address Book 87
Setting Do Not Disturb 88
Configuring Call Forwarding 89
Configuring Call Waiting 90
Blocking Caller ID 90
Blocking Anonymous Calls 91
Viewing Call History Lists 91
Creating Speed Dials 92
Configuring Wi-Fi 92
Configuring Bluetooth 93
Upgrading Firmware 94
Chapter 6: Using the SPA932 Attendant Console 95
Connecting the SPA932 Attendant Console to the
SPA525G IP Phone 96
Connecting a Single SPA932 96
Connecting an Additional SPA932 100
Using the SPA932 Attendant Console with Your
SPA525G IP Phone 101
Monitoring the SPA932 102

Contents
Cisco Small Business Pro IP Phone SPA525G (SIP) 6
Appendix A: Additional Information 103
Regulatory Compliance and Safety Information 103
Warranty 103
End User License Agreement (EULA) 103
Support Contacts 103
Appendix B: Where to Go From Here 104
Product Resources 104
Related Documentation 105

© 2008 Cisco Systems, Inc. All rights reserved. OL-18193-01
FCC and IC Statement
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.

© 2008 Cisco Systems, Inc. All rights reserved. OL-18193-01
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.

Preface
Cisco Small Business Pro SPA525G (SIP) User Guide 9
About This Document
Purpose
This guide describes the concepts and tasks necessary to use and configure your
Cisco SPA525G IP Phone.
NOTE The SPA525G features vary, depending on the type of call control system that you
are using. This document describes using the SPA525G with a SIP phone system,
such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system. If you
are using the SPA525G with a Cisco Unified Communications 500 Series, see the
Cisco Unified Communications Manager Express for Cisco Small Business Pro IP
Phone SPA525G User Guide .
Organization
This table describes the contents of each chapter in this document.
Chapter Title Description
Chapter 1 Getting Started Provides an overview of the
SPA525G IP phone.
Chapter 2 Installing Your Phone Connecting your hardware and the
SPA525G phone to the network.
Chapter 3 Using Basic Phone
Functions
Performing basic phone functions,
such as making, transferring,
forwarding, and parking calls,
creating conference calls, and using
the phone directory and call history
lists.
Chapter 4 Using Advanced Phone
Features
Configuring advanced features on
your phone, such as privacy and
security features, speed dials, and
ring tones.

Preface
Cisco Small Business Pro SPA525G (SIP) User Guide 10
Finding Information in PDF Files
The <Product Name> documents are published as PDF files. The PDF Find/Search
tool within Adobe® Reader® lets you find information quickly and easily online.
You can perform the following tasks:
•Search an individual PDF file.
•Search multiple PDF files at once (for example, all PDFs in a specific folder
or disk drive).
•Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the
Find tool does not appear, choose Edit > Find.
Chapter 5 Using the Web Interface Accessing the web user interface for
your phone to configure your
address book, speed dials, and other
phone features.
Chapter 6 Using the SPA932
Attendant Console
Installing and using the SPA932
Attendant Console.
Appendix A Additional Information Additional information for your
product.
Appendix B Where to Go From Here Provides URLs for related product
documentation and resources
available on Cisco.com.
Chapter Title Description

Preface
Cisco Small Business Pro SPA525G (SIP) User Guide 11
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose
Open Full Acrobat Search.
STEP 3 In the Search window, complete the following steps:
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
From the drop-down box, choose Browse for Location. Then choose the
location on your computer or local network, and click OK.
c. If you want to specify additional search criteria, click Use Advanced Search
Options, and choose the options you want.
d. Click Search.

Preface
Cisco Small Business Pro SPA525G (SIP) User Guide 12
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.

1
Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 13
Getting Started
This chapter provides an overview of your SPA525G IP phone. contains the
following sections:
•Overview of the Cisco SPA525G IP Phone, page14
•Understanding Your Phone’s Lines and Buttons, page16
•Using the Keypad and Buttons with Menus, page 21
•Entering Numbers and Text in Fields, page 22
•Using Phone Hardware and Accessories, page 23
NOTE The SPA525G features vary, depending on the type of call control system you are
using. This document describes using the SPA525G with a SIP phone system, such
as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system. If you are
using the SPA525G with a Cisco Unified Communications 500 Series, see the
Cisco Unified Communications Manager Express for Cisco Small Business Pro IP
Phone SPA525G User Guide .

Getting Started
Overview of the Cisco SPA525G IP Phone
Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 14
1
Overview of the Cisco SPA525G IP Phone
The Cisco SPA525G IP Phone is a full-featured VoIP (Voice over Internet Protocol)
phone that provide voice communication over an IP network. It provides traditional
features, such as call forwarding, redialing, speed dialing, transferring calls,
conference calling and accessing voice mail. Calls can be made or received with a
handset, headset or speaker.
The SPA525G phone is connected to the network through its Ethernet connection
or the built-in Wireless-G connection. If you are using the Wireless-G connection, a
separate power adapter (PA-100) is required. The SPA525G provides an additional
Ethernet port that allows a computer to be connected to the network through the
IP phone. (This option is only available when phone is connected to the network
via the wired Ethernet connection).
Unlike traditional phones, the Cisco SPA525G requires a separate power source.
Either connect your phone to an Ethernet switch that provides Power over Ethernet
(PoE), or use a separate power adapter (PA-100).

Getting Started
Overview of the Cisco SPA525G IP Phone
Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 15
1
The SPA525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five
telephone extensions. It provides the following hardware features:
•2 Ethernet 10/100 Mbps ports
•802.3af Power over Ethernet support
•USB 2.0 host port for connecting a USB memory device to play MP3 music
files
•AUX port (to attach a SPA932 attendant console)
•Bluetooth capability for headset support
•2.5mm stereo earphone jack for headset
•Wireless-G client support
•Kensington security slot support
Caring for Your Phone
The Cisco Small Business Pro IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 16
1
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 SPA525G Phone Components
Table 1 IP Phone Components
#Phone Feature Description
1 Handset Pick up to answer or place calls.
2 Speaker Speaker for phone.
3 Message Waiting
Indicator
When lit:
•Red—You have a new voice mail message.
•Flashing Red—You have an incoming call.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 17
1
4 LCD Screen Your phone may vary, but typically displays:
•Date and time
•Phone station name
•Line extensions
•Softkey options
•Startup logo, screen saver, background photo, and
photo album
5 Line keys Indicates phone line status. Your phone may vary, but
typically, when lit:
•Green: Line is idle.
•Red (steady): Line is active or in use.
•Red (blinking): Line is on hold.
•Orange: Line is unregistered (cannot be used).
•Flashing Orange: The phone is not connected to
the network.
6 Softkey buttons Press a softkey button to perform the action on the
label on the LCD screen above.
7 Navigation button Press in each direction to scroll through items on the
LCD screen.
8 Center Select button Press this button to select the option or menu that is
highlighted on the screen.
9 Messages button Press to access voice mail (must be set up by your
phone administrator).
10 Hold button Press to place a call on hold.
11 Setup button Press to access the phone’s configuration menu to
configure features and preferences (such as your
directory and speed dials), access your call history,
and set up functions (such as call forwarding).
12 Mute button Press to mute or unmute the phone. When the phone is
muted, the button glows red. A flashing red mute
button indicates that the phone has no network
connectivity.
Table 1 IP Phone Components
#Phone Feature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 18
1
Softkey Buttons
The four softkey buttons have different functions depending on the phone screen
or menu that is shown. The following table shows the SPA525G softkey buttons
that are available (in alphabetical order).
13 Volume button Press + to increase the volume and press - to lower
the volume of the handset, headset, speaker (when
the handset is off hook), or ringer (when the handset is
on hook).
14 Headset button Press to turn the headset on or off. When the headset
is on, the button glows green.
15 Speaker button Press to turn the speaker on or off. When the speaker
is on, the button glows green.
16 Keypad Press keys to dial phone numbers, enter letters, and
choose menu items.
Table 2 SPA525G Softkey Buttons
Button Function
Add Adds a new item (for example, a new directory entry).
AddList Creates a list (for example, of MP3 files to play).
Back Returns you to the previous screen.
BXfer Performs a blind call transfer. See “Performing an Unattended
(Blind) Transfer,” on page 48.
Call Rtn Returns the last missed call by dialing the number that called you.
See “Viewing and Returning Missed Calls,” on page 49.
Clear Deletes an entire text/number field.
Clr DND Clears Do Not Disturb.
Conf Initiates a conference call. See “Placing a Three-Way Conference
Call,” on page 56.
ConfLx Conferences existing active calls on the phone together.
Table 1 IP Phone Components
#Phone Feature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA525G (SIP) User Guide 19
1
Connect Connects to the selected item (for example, to the wireless
network or Bluetooth device).
Copy Copies the selected item (for example, a contact in the Address
Book).
delChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History
list).
Dial Dials the string of numbers that you have entered, or the number
that you have highlighted in a list such as the Missed Calls screen.
Directory Access your personal address book. See “Using Your Personal
Address Book,” on page 57.
DND Do Not Disturb; prevents incoming calls from ringing your phone.
See “Setting Do Not Disturb,” on page 52.
Edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
EditDial Edits a number before dialing.
End Call Disconnects a call.
Forward Forwards calls coming to your phone. See “Forwarding Calls,” on
page 50.
List In some menus, shows a list of configured items (for example, a list
of locations for weather or news).
GrPickup Allows you to pick up (answer) a call at that is ringing at another
extension in your group. See “Picking Up a Call,” on page 54.
Hold Places a call on hold. See “Putting a Call on Hold,” on page 46.
More Access additional softkeys.
Next Moves to the next item in a list (for example, a song in the MP3
Playlist).
Option Enters a sub-menu.
Paste Pastes the item you copied into a list or field.
Pickup Allows you to pick up (answer) a call that is ringing at another
extension. See “Picking Up a Call,” on page 54.
Table 2 SPA525G Softkey Buttons
Button Function