Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco SPA 525G
Quick Start guide
Business

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Cisco SPA 525G Quick Start guide
Cisco Small Business SPA IP Phone
Model SPA 525G/SPA 525G2
Package Contents
•IP telephone (Fig. 1)
•Desk Stand
•RJ-45 Ethernet Cable
•Setup CD-ROM
•Quick Start Guide
NOTE
The features available on your phone
depend on the type of system to which
your phone is connected. Contact
your system administrator if you have
questions about phone features.
Fig. 1

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1 Installation
Caution
Do not insert a telephone line cord into
the port marked “AUX” (1).
STEP 1
Turn the phone over to expose the ports on the
back of the unit (Fig. 2).
STEP 2
Insert one end of the phone cord into slot marked
with a phone symbol (5). Insert the other end into
the jack at the bottom of the handset (not shown).
STEP 3
(Optional) Connect the desk stand by lining up
the tabs on the desk stand with the slots on the
back of the phone. Slide the bottom tabs into the
slots and lightly press down on the top of the desk
stand. It should easily slide into the top slots. Do
not force.
STEP 4
If you are using an external power source, plug
one end of the power cord into the building’s
power source and insert the other end of the
power cord into the phone base (2).
Fig. 2

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STEP 5
Connect your phone to the network:
• Using an Ethernet Connection—Insert the
Ethernet cable into the slot marked “SW”
(4). Insert the other end of the Ethernet
cable into the appropriate device on your
network, such as a network switch. The
Cisco SPA 525G/525G2 provides a second
Ethernet port (3). You can connect a PC to
this port to provide network access to the
PC. (Note: This option is only available when
phone is connected to the network via the
wired Ethernet connection.)
• Using a Wireless Connection—Your phone
has a built-in wireless adapter. You must
unplug the Ethernet connection before
configuring Wi-Fi. See the Cisco Small
Business IP Phone SPA 525G/525G2
(SIP) User Guide or the Cisco Unified
Communications Manager Express for the
Cisco Small Business IP Phone 525G/525G2
User Guide for more information.
Fig. 2

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2 Phone Hardware Features
# Phone Features Description
1Handset Pick up to answer or place calls.
2Speaker Speaker for phone.
3Message Waiting Indicator When lit red, you have a new voice mail message. When
lit flashing red, you have an incoming call or the phone’s
firmware is being updated.
4LCD Screen Typically displays date and time, phone station name, line
extensions, and softkey options.
Refer to the following table for identification of your IP phone’s hardware features.

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# Phone Features Description
5Line keys Indicates phone line status. Consult your User Guide for
an explanation of line colors and what they mean.
6Softkey buttons Press a softkey button to perform the action shown on the
label on the LCD screen above.
7Navigation button Press an arrow to scroll left, right, up, or down through
items shown on the LCD screen.
8Select button Press the check mark button to select an option or menu
item on the screen.
9Messages button Press to access voice mail (must be set up by your phone
administrator).
10 Hold button Press to place a call on hold.
11 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
12 Mute button Press to mute or unmute the phone. When phone is
muted, the button glows red.
13 Volume button Press + to increase the volume and - to lower the volume
of the handset, headset, speaker (when the handset is off
hook), or ringer volume (when the handset is on hook).
14 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
15 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.

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# Phone Features Description
16 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
shown
below
USB 2.0 host port Accepts USB memory device to play MP3 files on the
phone or to upload security certificates for wireless
authentication. Can also be used to charge devices (Cisco
SPA 525G2 model).
not
shown
Headset port Accepts wired headsets.

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Softkey Buttons
Button Function
BXfer Performs a blind call transfer (transferring a call without speaking to the party to
whom you are transferring the call.)
Call Rtn Returns the last missed call by dialing the number that called you.
CFwdAll Forwards all calls to a specified number.
Change Opens a menu so that you can change the properties for an item (for example,
change a ring tone).
Clear Deletes an entire text/number field.
Clr DND Clears Do Not Disturb.
Conf/Confrn Initiates a conference call.
confLx Conferences active lines on the phone together.
DelChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
Dial Dials a number.
Directory/dir Provides access to your personal and corporate phone directory.
The softkey buttons on your phone display may
vary depending on your phone system setup.
Press the right navigation button or the More
softkey button to view additional softkey buttons.
Following is a partial listing of softkey buttons
that may be available on your phone, depending
on your phone system.

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Button Function
DND/DnD Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Opens an item so that you can edit numbers or letters, or enable or disable
a feature.
EditDial Edits a number before dialing.
Forward/cfwd Forwards calls coming to your phone.
GrPickup/
GPickUp
Allows you to answer a call ringing on an extension by discovering the number of
the ringing extension.
Hold Places a call on hold.
More Accesses additional softkeys.
Option Enters a sub-menu and when pressed multiple times, shows all of the choices in
that sub-menu.
Park Puts a call on hold a call at a designated “park” number. The call is active until
you unpark it, or the caller disconnects. Must be configured by your Phone
Administrator
Paste Using the navigation button, highlight an item and press Paste to place the item
you copied.
Pickup/PickUp Allows you to answer a call ringing on another extension by entering the
extension number.
Play Plays an item (for example, a ring tone).
Redial Displays a list of recently dialed numbers.
Resume Resumes a call that is on hold.

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Button Function
Save Saves your changes.
Scan Scans for wireless networks or Bluetooth devices.
Select Selects the highlighted item on the LCD screen.
Transfer/
Trnsfer
Performs a call transfer.
Unpark Disconnects a parked call.
View Displays more information about a selected item.
xferLx Transfers an active line on the phone to a called number.
Using Keypad Shortcuts
Use the keypad to enter the number of the menu
or sub-menu item. For example, to reach the Call
History menu, press the Setup button and enter 2.
Menus and options may vary depending on the
phone system.

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3 Using Your SPA IP Phone
Placing or Answering Calls
To place or answer a call, do one of the
following tasks:
• Pick up the receiver.
• Press the Speaker button.
• Press the Headset button.
• Press a line button.
Putting a Call on Hold
To put a call on hold, press the Hold button. A
series of beeps indicates the call is on hold.
To resume the call, press the Resume soft key
or the flashing red line button for the call. If you
have multiple calls, all calls are put on hold except
the active call.
Ending a Call
• If you are using the handset, hang up.
• If you are using the speakerphone, press
the Speaker button.
• If you are using the headset, press the
Headset button.
• Press the End Call soft key, if available on
your phone.
Transferring Calls
STEP 1
During an active call, or a call on hold, press
Transfer/Trnsfer.
STEP 2
Either enter the number to which you want to
transfer the call or use the directory to choose a
number.
STEP 3
Press Dial (on some phone systems). The call is
placed on hold and a new line is opened to dial
the number.
STEP 4
To transfer the call without waiting for the other
person to answer, press Transfer/Trnsfer after
the call begins to ring and hang up. If you hang
up before the second call rings, the transfer fails
and the first call is disconnected. If you misdial,
press the line button again to receive a dial tone.
STEP 5
To transfer after speaking privately to the other
person, press Transfer/Trnsfer at any time during
the conversation.

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Redialing
Depending on your phone model and phone
system setup, use one of the following
methods:
• Press Redial to dial that last number that
you called.
• To redial a recently-called number, press
Redial, select the number from the list, and
then press Dial. (Available on some phone
systems.)
• Press the Setup button and then select Call
History. You can then select any list, such as
Missed Calls or Received Calls, and you can
press Dial to call any number on the list.
Adjusting Call Volume and Muting
To adjust the volume while you are on a call, press
+ on the Volume button to increase the volume,
or press - to decrease the volume. Press Save.
Pressing the Volume button while not on a call
adjusts the volume of the phone’s ringer.
To mute the phone microphone, speaker, or
headset microphone, press the Mute button on
the phone. The button lights red. Press the Mute
button again to unmute.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent
incoming calls from ringing your phone. If you
have voice mail configured, incoming callers
immediately reach voice mail. If voice mail is not
configured, callers hear a busy signal or message.
To set Do Not Disturb, press the DND/DnD
softkey on your phone. Depending on your phone
system, either press the Clr DND softkey or the
DnD softkey to turn Do Not Disturb off.
Accessing Voicemail
To access voicemail, press the Messages button
on your phone. Your system administrator should
configure your phone with the correct voicemail
number so that pressing the Messages button
automatically dials your voicemail system.

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4 Where to Go From Here
Resource Location
Cisco Small Business Support
Community
www.cisco.com/go/smallbizsupport
Cisco Small Business Support
and Resources
www.cisco.com/go/smallbizhelp
Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_business
_support_center_contacts.html
Cisco Small Business
Firmware Downloads
www.cisco.com/go/smallbizfirmware
Select a link to download firmware for Cisco Small Business
Products. No login is required.
Downloads for all other Cisco Small Business products, including
Network Storage Systems, are available in the Download area
on Cisco.com at:
www.cisco.com/go/software
(registration/login required).
Cisco Small Business SPA 500
Series IP Phones
www.cisco.com/go/spa500phones