Cisco 7811 User manual

Cisco IP Phone 7800 Series Multiplatform Phones User Guide
First Published: 2016-01-29
Last Modified: 2018-05-14

CONTENTS
Your Phone 1
CHAPTER 1
The Cisco IP Phone 7800 Series 1
New and Changed Features 2
New and Changed for Firmware Release 11.1(2) 2
New and Changed for Firmware Release 11.1(1) 2
New and Changed Features for Firmware Release 11.0(1) 2
New and Changed Features for Firmware Release 11.0 3
New and Changed Features for Firmware Release 10.4(1)SR1 5
New and Changed Features for Firmware Release 10.4(1) 5
Phone Setup 5
Adjust the Handset Rest 5
Change the Viewing Angle of Your Phone 6
Connect to the Network 7
Set a Password on Initial Phone Boot Up 7
Sign into Your Extension from Another Phone 7
Sign out of Your Extension from Another Phone 8
Sign in to a Phone as a Guest 8
Sign Out of a Phone as a Guest 8
Set the Profile Rule on the Phone 9
Monitor a Coworker's Line 9
Phone Web Page 10
Speed-Dial Numbers 10
Buttons and Hardware 11
Navigation 13
Softkey, Line, and Feature Buttons 13
Phone Screen Features 14
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Clean the Phone Screen 15
Differences Between Phone Calls and Lines 15
Power Requirements 15
Energy Savings 15
Additional Help and Information 16
Accessibility Features 16
Troubleshooting 16
Find Information About Your Phone 16
View the Customization State on the Phone 17
View the Network Status 18
View the Phone Status 18
View the Status Messages on the Phone 19
View the Line Status 19
View the Transaction Status 19
View the Reboot History 20
Report All Phone Issues 20
Factory Reset the Phone from Phone Web Page 20
Identify Phone Issues with a URL in the Phone Web Page 20
Lost Phone Connectivity 21
Cisco One-Year Limited Hardware Warranty Terms 21
Calls 23
CHAPTER 2
Make Calls 23
Make a Call 23
Make a Call with the Speakerphone 23
Make a Call with a Headset 24
Make an Emergency Call 24
Redial a Number 24
Speed Dial 25
Assign a Speed-Dial Code from the Phone Screen 25
Make a Call with a Speed-Dial Code 25
Configure a Speed Dial on a Line Key 26
Remove a Speed Dial from a Line Key 26
Use the Line in Focus for Speed-Dial Calls 26
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Use the Line in Focus to Check Speed-Dial Calls 27
Dial an International Number 27
Secure Calls 27
Answer Calls 27
Answer a Call 28
Answer Call Waiting 28
Decline a Call 28
Turn On Do Not Disturb 28
Turn On or Turn Off DND Using a Star Code 29
Answer a Coworker's Phone (Call Pickup) 29
Answer a Call Within Your Group (Pickup) 29
Mute Your Call 29
Hold Calls 30
Put a Call on Hold 30
Answer a Call Left on Hold for Too Long 30
Swap Between Active and Held Calls 30
Swap Between Active and Held Calls on the Cisco IP Phone 7811 31
Call Park 31
Place a Call on Hold with Call Park 31
Retrieve a Call on Hold with Call Park 32
Forward Calls 32
Forward a Call in Specific Situations with the Phone Web Page 33
Transfer Calls 33
Transfer a Call to Another Person 33
Consult Before You Complete a Transfer 34
Conference Calls and Meetings 34
Add Another Person to a Call 34
Conference with a Star Code 35
Record a Call 35
Instant Message and Presence Contacts 36
Presence 36
Make a Call to an IM and Presence Contact 36
Change Your Presence State 37
Page a Group of Phones (Multicast Paging) 37
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Multiple Lines 37
View All Calls on Your Primary Line 37
Answer the Oldest Call First 38
View All Calls on Your Phone 38
Shared Lines 38
Add Yourself to a Call on a Shared Line 38
Call Center Features 39
Sign In as a Call Center Agent 39
Sign Out as a Call Center Agent 39
Change Your Status as a Call Center Agent 39
Accept a Call Center Call 40
Hold an Agent Call 40
Set a Disposition Code While on a Call Center Call 40
Trace a Call 41
Escalate a Call to a Supervisor 41
Contacts 43
CHAPTER 3
Corporate Directory 43
Dial a Contact in the Corporate Directory 43
Broadsoft Directory 43
Search for a Contact in Your Broadsoft Directory (Simple Search) 44
Search for a Contact in Your BroadSoft Directory (Advance Search) 44
Edit Your Contact Type in Your Broadsoft Directory 44
Edit Your BroadSoft Directory Name 45
Edit the Server Name of Your Broadsoft Directory 45
Edit User ID of Your Broadsoft Directory 45
Edit Your Broadsoft Directory Password 46
LDAP Directory 46
Search for a Contact in Your LDAP Directory 46
Personal Address Book 47
Add a New Contact to Your Personal Address Book 47
Add a New Contact to Your Personal Address Book with Phone Web Page 47
Search for a Contact in Your Personal Address Book 47
Call a Contact in Your Personal Address Book 48
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Edit a Contact in Your Personal Address Book 48
Remove a Contact from Your Personal Address Book 48
Reverse Name Lookup for Incoming and Outgoing Calls 48
Recent Calls 51
CHAPTER 4
Recent Calls List 51
View Your Recent Calls 51
Return a Recent Call 52
Clear the Recent Calls List 52
Create a Contact From a Recents Record 53
Delete a Call Record 53
Delete All Call Records 53
Voicemail 55
CHAPTER 5
Your Voicemail Account 55
Set Up Voicemail on Your Phone 55
Check for New Voice Messages 56
Access Voicemail 56
Access Audio Voicemail 56
Phone Behavior with Voicemail Setting 56
Phone Behavior with Voicemail and Missed Call Configuration Setting 57
Settings 59
CHAPTER 6
Change the Ringtone 59
Assign a Ring Tone to an Extension with the Phone Web Page 60
Forward Calls in Specific Situations from Your Phone 60
Turn On Do Not Disturb For a Specific Line 61
Turn on DND for All Lines from the Phone Web Page 61
Block an Anonymous Call 61
Block Your Caller ID Display 62
Secure a Call 62
Set Up an Auto Answer Page 62
Set Up Voicemail 63
Change the Display Mode 63
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Change the Time Format 63
Change the Date Format 64
Change the Screen Saver 64
Configure the Screen Saver with the Phone Web Page 65
Add a Logo as a Phone Background 66
Adjust the Phone Screen Contrast 66
Adjust the Phone Screen Backlight 67
Adjust the Backlight Timer from Phone Web Page 67
Set Language 67
Set Password 68
Accessories 69
CHAPTER 7
Supported Accessories 69
Headsets 69
Standard Headsets 70
Connect a Standard Headset 70
Wireless Headsets 70
Swap Headsets While on a Call 70
Product Safety and Security 73
CHAPTER 8
Safety and Performance Information 73
Power Outage 73
External Devices 73
Ways to Provide Power to Your Phone 74
Phone Behavior During Times of Network Congestion 74
Compliance Statements 74
Compliance Statements for the European Union 74
CE Marking 74
Compliance Statements for Canada 74
Compliance Information for Brazil 75
FCC Compliance Statements 75
FCC Part 15.19 Statement 75
FCC Part 15.21 Statement 75
FCC RF Radiation Exposure Statement 75
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FCC Receivers and Class B Digital Statement 75
Cisco Product Security Overview 76
Important Online Information 76
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CHAPTER 1
Your Phone
•The Cisco IP Phone 7800 Series, on page 1
•New and Changed Features, on page 2
•Phone Setup, on page 5
•Sign into Your Extension from Another Phone, on page 7
•Sign in to a Phone as a Guest, on page 8
•Set the Profile Rule on the Phone, on page 9
•Monitor a Coworker's Line, on page 9
•Phone Web Page, on page 10
•Buttons and Hardware, on page 11
•Power Requirements, on page 15
•Energy Savings, on page 15
•Additional Help and Information, on page 16
The Cisco IP Phone 7800 Series
The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.
Table 1: Cisco IP Phone 7800 Series Major Features
7861784178217811Features
Greyscale, with
backlight
Greyscale, with
backlight
Greyscale, with
backlight
Greyscale, no
backlight
Screen
16421Lines
9998Fixed feature keys
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Your phone must be connected to a network and configured to connect to a call control system. The phones
support many functions and features, depending on the call control system. Your phone might not have all
functions available, based on the way your administrator has set it up.
When you add features to your phone, some features require a line button. But each line button on your phone
can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in
use, your phone won't display any additional features.
To check which phone model you have, press Applications and select Phone information. The Model
number field shows your phone model.
New and Changed Features
New and Changed for Firmware Release 11.1(2)
New or Changed SectionsFeature
Make an Emergency Call, on page 24Emergency Call Support
Administrators enable and disable this feature. For
information about this feature, see Reverse Name
Lookup for Incoming and Outgoing Calls, on page
48.
Reverse Name Lookup
New and Changed for Firmware Release 11.1(1)
Updated SectionRevision
Adjust the Phone Screen Contrast, on page 66Adjust Contrast with a slider
Record a Call, on page 35Call Recording Support
Instant Message and Presence Contacts, on page 36
Presence, on page 36
Make a Call to an IM and Presence Contact, on page 36
Change Your Presence State, on page 37
Instant Message and Presence Contacts
Presence
Call Center Features, on page 39Call Center Support
View Your Recent Calls, on page 51XSI Call Logs - Server All Calls menu
New and Changed Features for Firmware Release 11.0(1)
Updated SectionRevision
Use the Line in Focus for Speed-Dial Calls, on page 26Configure a line key to perform a speed dial
either with a VID or without a VID
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Your Phone
New and Changed Features

Updated SectionRevision
Use the Line in Focus to Check Speed-Dial Calls, on page
27
Perform a check to confirm whether the call is
made with the current focusing line
Conference with a Star Code, on page 35A star code is added to Conference hard key
from the phone web page
Add a Logo as a Phone Background, on page 66Logo can be added as phone background
New and Changed Features for Firmware Release 11.0
Updated SectionRevision
Set Up Voicemail on Your Phone, on page 55Added voicemail setup on Your Phone.
View the Customization State on the Phone, on page
17
Added viewing customization state on the phone
Turn On or Turn Off DND Using a Star Code, on page
29
Added DND Star Code support
Sign in to a Phone as a Guest, on page 8Added guest sign-in support
Create a Contact From a Recents Record, on page 53Added creating a contact from a call history record
Set a Password on Initial Phone Boot Up, on page 7Added adding a user password
Change the Display Mode, on page 63Added change display mode
Forward a Call in Specific Situations with the Phone
Web Page, on page 33
Added forwarding a call in specific situations in
configuration utility
Forward Calls in Specific Situations from Your Phone,
on page 60
Added forwarding calls in specific situations from
your phone
Set Up Voicemail on Your Phone, on page 55Added set up voicemail on your phone
View the Line Status, on page 19Added viewing line status
View the Network Status, on page 18Added viewing network status
View the Phone Status, on page 18Added viewing phone status
Set the Profile Rule on the Phone, on page 9Added viewing profile rule
View the Reboot History, on page 20Added viewing reboot history
View the Transaction Status, on page 19Added viewing the transaction status
Add a New Contact to Your Personal Address Book
with Phone Web Page, on page 47
Added support for adding a new contact in personal
directory in configuraiton utility page
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Your Phone
New and Changed Features for Firmware Release 11.0

Updated SectionRevision
Assign a Ring Tone to an Extension with the Phone
Web Page, on page 60
Added assigning ringtone with Configuration Utility
Forward Calls, on page 32Updated call forward feature
Personal Address Book, on page 47
Add a New Contact to Your Personal Address Book,
on page 47
Search for a Contact in Your Personal Address Book,
on page 47
Call a Contact in Your Personal Address Book, on
page 48
Edit a Contact in Your Personal Address Book, on
page 48
Remove a Contact from Your Personal Address Book,
on page 48
Updated personal address book with additional
features
Edit Your Contact Type in Your Broadsoft Directory,
on page 44
Edit Your BroadSoft Directory Name, on page 45
Edit the Server Name of Your Broadsoft Directory,
on page 45
Edit User ID of Your Broadsoft Directory, on page
45
Edit Your Broadsoft Directory Password, on page 46
Updated enhancement of BroadSoft Directory editing
Check for New Voice MessagesUpdated voicemail support
Shared Lines, on page 38Updated Shared Line support
Softkey, Line, and Feature Buttons, on page 13
Navigation, on page 13
Differences Between Phone Calls and Lines, on page
15
Updated Enhanced Line Mode support
Recent Calls List, on page 51Updated call history support
Change the Screen Saver, on page 64Updated screensaver support
Report All Phone Issues, on page 20Updated Problem Report Tool support
Turn On Do Not Disturb, on page 28
Turn On Do Not Disturb For a Specific Line, on page
61
Updated DND support
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Your Phone
New and Changed Features for Firmware Release 11.0

New and Changed Features for Firmware Release 10.4(1)SR1
Updated SectionRevision
Page a Group of Phones (Multicast Paging), on page
37
Added Multicast paging support
New and Changed Features for Firmware Release 10.4(1)
Updated SectionRevision
Configure a Speed Dial on a Line Key, on page 26
Remove a Speed Dial from a Line Key, on page 26
Added Speed-Dial support on a line key
Sign into Your Extension from Another Phone, on
page 7
Sign out of Your Extension from Another Phone, on
page 8
Added Provisioning Authority support
Monitor a Coworker's Line, on page 9Added Busy Lamp Field support
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
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Your Phone
New and Changed Features for Firmware Release 10.4(1)SR1

Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5 Return the handset to the handset rest.
Change the Viewing Angle of Your Phone
You can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen.
Procedure
Step 1 Unplug the phone from the network.
Step 2 Place the phone so that the keypad faces the desktop.
Step 3 Grasp one side of the footstand with one hand and place your other hand on the phone.
Step 4 Hold down the phone and pull up on the footstand.
Step 5 Turn the footstand over.
Step 6 Push the footstand back into the phone until the stand locks into place.
Step 7 Place the phone upright and plug it into the network.
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Your Phone
Change the Viewing Angle of Your Phone

Connect to the Network
You need to connect the phone to the telephone network.
• Wired connection—The phone is plugged into the network using an Ethernet cable.
Set a Password on Initial Phone Boot Up
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your
administrator has created a password for you.
Procedure
Step 1 Enter your password in the New password and Reenter new password fields.
Step 2 Press Save.
Sign into Your Extension from Another Phone
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.
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Your Phone
Connect to the Network

Sign out of Your Extension from Another Phone
Procedure
Press Sign out.
Sign in to a Phone as a Guest
Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign
in to a different phone in your network as a guest.
Procedure
Step 1 Press Sign in.
Step 2 Enter your user ID and password.
The password field uses two types of input methods; alphanumeric and numeric. While you type in the
password, you see Options softkey on the phone. You can use this softkey to change the current password
input type. Select Input all for alphanumeric input and select Input num for numeric entry.
Step 3 Press Save.
An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered
phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency
services when you make an emergency call.
Note
Sign Out of a Phone as a Guest
Procedure
Step 1 Press Guest Out.
Step 2 Press Sign Out.
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Your Phone
Sign out of Your Extension from Another Phone

Set the Profile Rule on the Phone
Procedure
Step 1 Press Applications .
Step 2 Select Device administration >Profile rule.
Step 3 Press Resync.
Monitor a Coworker's Line
With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is
useful if you routinely handle calls for a colleague and need to see their ability to answer a call.
If this feature is configured on your phone, the following LED colors display on a line key:
• A green LED—Monitored line is available.
• A red LED—Monitored line is busy.
• A red fast blinking LED—A call is ringing to the monitored line.
• An amber LED—A configuration error occurred when this feature was being set up.
On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see
caller ID.
You can use this feature with speed dial or call pickup for even greater flexibility. You may see different icons
displayed on your phone based on your combination of features. The following table shows the various busy
lamp field icons based on each feature combination.
Table 2: Busy Lamp Field Icons
Busy Lamp Field,
Speed Dial, Call
Pickup, and Call
Park
Busy Lamp
Field, Call
Pickup, and Call
Park
Busy Lamp
Field,
Speed Dial,
and Call
Park
Busy Lamp Field,
Speed Dial, and
Call Pickup
Busy Lamp
Field and
Call Pickup
Busy
Lamp
Field
and Call
Park
Busy Lamp
Field and
Speed Dial
Busy Lamp
Field
Idle
Alerting
In use
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Your Phone
Set the Profile Rule on the Phone

Busy Lamp Field,
Speed Dial, Call
Pickup, and Call
Park
Busy Lamp
Field, Call
Pickup, and Call
Park
Busy Lamp
Field,
Speed Dial,
and Call
Park
Busy Lamp Field,
Speed Dial, and
Call Pickup
Busy Lamp
Field and
Call Pickup
Busy
Lamp
Field
and Call
Park
Busy Lamp
Field and
Speed Dial
Busy Lamp
Field
----
Call
parked
Error
Phone Web Page
You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.
In the phone web page, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
The following table describes some specific features that you configure using the phone web page.
DescriptionFeatures
You specify the number that will receive calls when call forward is enabled on the
phone. Use the phone web page to set up more complicated call forward functions, for
example, when your line is busy.
Call forward
You assign phone numbers to speed-dial numbers so that you can quickly call that
person.
Speed dial
You assign a ringtone to a specific line.Ringtone
You add a contact to your personal directory with phone web page.Personal directory
contact
Related Topics
Speed Dial, on page 25
Forward Calls, on page 32
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
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Your Phone
Phone Web Page

You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any
required authorization code, billing code, or additional digits manually.
Note
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
• You need to dial 9for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Buttons and Hardware
The Cisco IP Phone 7800 Series has distinct hardware types:
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Your Phone
Buttons and Hardware