Cisco 7811 User manual

Cisco IP Phone 7800 Series Multiplatform Phones User Guide
First Published: 2016-01-29
Last Modified: 2018-05-14

CONTENTS
Your Phone 1
CHAPTER 1
The Cisco IP Phone 7800 Series 1
New and Changed Features 2
New and Changed for Firmware Release 11.1(2) 2
New and Changed for Firmware Release 11.1(1) 2
New and Changed Features for Firmware Release 11.0(1) 2
New and Changed Features for Firmware Release 11.0 3
New and Changed Features for Firmware Release 10.4(1)SR1 5
New and Changed Features for Firmware Release 10.4(1) 5
Phone Setup 5
Adjust the Handset Rest 5
Change the Viewing Angle of Your Phone 6
Connect to the Network 7
Set a Password on Initial Phone Boot Up 7
Sign into Your Extension from Another Phone 7
Sign out of Your Extension from Another Phone 8
Sign in to a Phone as a Guest 8
Sign Out of a Phone as a Guest 8
Set the Profile Rule on the Phone 9
Monitor a Coworker's Line 9
Phone Web Page 10
Speed-Dial Numbers 10
Buttons and Hardware 11
Navigation 13
Softkey, Line, and Feature Buttons 13
Phone Screen Features 14
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Clean the Phone Screen 15
Differences Between Phone Calls and Lines 15
Power Requirements 15
Energy Savings 15
Additional Help and Information 16
Accessibility Features 16
Troubleshooting 16
Find Information About Your Phone 16
View the Customization State on the Phone 17
View the Network Status 18
View the Phone Status 18
View the Status Messages on the Phone 19
View the Line Status 19
View the Transaction Status 19
View the Reboot History 20
Report All Phone Issues 20
Factory Reset the Phone from Phone Web Page 20
Identify Phone Issues with a URL in the Phone Web Page 20
Lost Phone Connectivity 21
Cisco One-Year Limited Hardware Warranty Terms 21
Calls 23
CHAPTER 2
Make Calls 23
Make a Call 23
Make a Call with the Speakerphone 23
Make a Call with a Headset 24
Make an Emergency Call 24
Redial a Number 24
Speed Dial 25
Assign a Speed-Dial Code from the Phone Screen 25
Make a Call with a Speed-Dial Code 25
Configure a Speed Dial on a Line Key 26
Remove a Speed Dial from a Line Key 26
Use the Line in Focus for Speed-Dial Calls 26
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Use the Line in Focus to Check Speed-Dial Calls 27
Dial an International Number 27
Secure Calls 27
Answer Calls 27
Answer a Call 28
Answer Call Waiting 28
Decline a Call 28
Turn On Do Not Disturb 28
Turn On or Turn Off DND Using a Star Code 29
Answer a Coworker's Phone (Call Pickup) 29
Answer a Call Within Your Group (Pickup) 29
Mute Your Call 29
Hold Calls 30
Put a Call on Hold 30
Answer a Call Left on Hold for Too Long 30
Swap Between Active and Held Calls 30
Swap Between Active and Held Calls on the Cisco IP Phone 7811 31
Call Park 31
Place a Call on Hold with Call Park 31
Retrieve a Call on Hold with Call Park 32
Forward Calls 32
Forward a Call in Specific Situations with the Phone Web Page 33
Transfer Calls 33
Transfer a Call to Another Person 33
Consult Before You Complete a Transfer 34
Conference Calls and Meetings 34
Add Another Person to a Call 34
Conference with a Star Code 35
Record a Call 35
Instant Message and Presence Contacts 36
Presence 36
Make a Call to an IM and Presence Contact 36
Change Your Presence State 37
Page a Group of Phones (Multicast Paging) 37
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Multiple Lines 37
View All Calls on Your Primary Line 37
Answer the Oldest Call First 38
View All Calls on Your Phone 38
Shared Lines 38
Add Yourself to a Call on a Shared Line 38
Call Center Features 39
Sign In as a Call Center Agent 39
Sign Out as a Call Center Agent 39
Change Your Status as a Call Center Agent 39
Accept a Call Center Call 40
Hold an Agent Call 40
Set a Disposition Code While on a Call Center Call 40
Trace a Call 41
Escalate a Call to a Supervisor 41
Contacts 43
CHAPTER 3
Corporate Directory 43
Dial a Contact in the Corporate Directory 43
Broadsoft Directory 43
Search for a Contact in Your Broadsoft Directory (Simple Search) 44
Search for a Contact in Your BroadSoft Directory (Advance Search) 44
Edit Your Contact Type in Your Broadsoft Directory 44
Edit Your BroadSoft Directory Name 45
Edit the Server Name of Your Broadsoft Directory 45
Edit User ID of Your Broadsoft Directory 45
Edit Your Broadsoft Directory Password 46
LDAP Directory 46
Search for a Contact in Your LDAP Directory 46
Personal Address Book 47
Add a New Contact to Your Personal Address Book 47
Add a New Contact to Your Personal Address Book with Phone Web Page 47
Search for a Contact in Your Personal Address Book 47
Call a Contact in Your Personal Address Book 48
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Edit a Contact in Your Personal Address Book 48
Remove a Contact from Your Personal Address Book 48
Reverse Name Lookup for Incoming and Outgoing Calls 48
Recent Calls 51
CHAPTER 4
Recent Calls List 51
View Your Recent Calls 51
Return a Recent Call 52
Clear the Recent Calls List 52
Create a Contact From a Recents Record 53
Delete a Call Record 53
Delete All Call Records 53
Voicemail 55
CHAPTER 5
Your Voicemail Account 55
Set Up Voicemail on Your Phone 55
Check for New Voice Messages 56
Access Voicemail 56
Access Audio Voicemail 56
Phone Behavior with Voicemail Setting 56
Phone Behavior with Voicemail and Missed Call Configuration Setting 57
Settings 59
CHAPTER 6
Change the Ringtone 59
Assign a Ring Tone to an Extension with the Phone Web Page 60
Forward Calls in Specific Situations from Your Phone 60
Turn On Do Not Disturb For a Specific Line 61
Turn on DND for All Lines from the Phone Web Page 61
Block an Anonymous Call 61
Block Your Caller ID Display 62
Secure a Call 62
Set Up an Auto Answer Page 62
Set Up Voicemail 63
Change the Display Mode 63
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Change the Time Format 63
Change the Date Format 64
Change the Screen Saver 64
Configure the Screen Saver with the Phone Web Page 65
Add a Logo as a Phone Background 66
Adjust the Phone Screen Contrast 66
Adjust the Phone Screen Backlight 67
Adjust the Backlight Timer from Phone Web Page 67
Set Language 67
Set Password 68
Accessories 69
CHAPTER 7
Supported Accessories 69
Headsets 69
Standard Headsets 70
Connect a Standard Headset 70
Wireless Headsets 70
Swap Headsets While on a Call 70
Product Safety and Security 73
CHAPTER 8
Safety and Performance Information 73
Power Outage 73
External Devices 73
Ways to Provide Power to Your Phone 74
Phone Behavior During Times of Network Congestion 74
Compliance Statements 74
Compliance Statements for the European Union 74
CE Marking 74
Compliance Statements for Canada 74
Compliance Information for Brazil 75
FCC Compliance Statements 75
FCC Part 15.19 Statement 75
FCC Part 15.21 Statement 75
FCC RF Radiation Exposure Statement 75
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FCC Receivers and Class B Digital Statement 75
Cisco Product Security Overview 76
Important Online Information 76
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CHAPTER 1
Your Phone
•The Cisco IP Phone 7800 Series, on page 1
•New and Changed Features, on page 2
•Phone Setup, on page 5
•Sign into Your Extension from Another Phone, on page 7
•Sign in to a Phone as a Guest, on page 8
•Set the Profile Rule on the Phone, on page 9
•Monitor a Coworker's Line, on page 9
•Phone Web Page, on page 10
•Buttons and Hardware, on page 11
•Power Requirements, on page 15
•Energy Savings, on page 15
•Additional Help and Information, on page 16
The Cisco IP Phone 7800 Series
The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.
Table 1: Cisco IP Phone 7800 Series Major Features
7861784178217811Features
Greyscale, with
backlight
Greyscale, with
backlight
Greyscale, with
backlight
Greyscale, no
backlight
Screen
16421Lines
9998Fixed feature keys
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