Cisco Small Business SPA 301 Instruction Manual

Cisco Small Business
IP Phones Models SPA301, SPA303, SPA501G,
SPA502G, SPA504G, SPA508G, SPA509G, SPA512G,
SPA514G, SPA525G, SPA525G2, and WIP310
ADMINISTRATION
GUIDE

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 12
Overview of the Phones 13
Cisco Attendant Console 13
Changing the Cisco SPA500DS Attendant Console Display 13
Network Configurations 15
Cisco SPA9000 Voice System 16
Cisco UC320W 16
Cisco Unified Communications 500 Series for Small Business 16
Other SIP IP PBX Call Control Systems 16
Updating Firmware 17
Upgrading Cisco SPA30X, SPA50X, and SPA51X IP Phones 17
Upgrading Cisco SPA525G and Cisco SPA525G2 IP Phones 18
Upgrading the Cisco WIP310 18
Determining the Firmware Version 18
Determining the IP Address of the Phone 20
Downloading the Firmware 21
Installing the Firmware 21
Using the Web-Based Configuration Utility 22
Allowing Web Access to the IP Phone 23
Saving the Configuration Profile 25
Understanding Administrator and User Views 26
Restricting User Access to the Phone Interface Menus (Cisco SPA300 and
Cisco SPA500 Series) 26
Accessing Administrative Options 27
Using the Web Administration Tabs 27
Viewing Phone Information 27
Viewing Reboot Reasons 27
Viewing the Reboot History on the Phone Web User Interface 29
Viewing the Reboot History on the IP Phone Screen 29
Viewing the Reboot History in the SPA Status Dump File 29
Using IVR on IP Phones Without Screens 30
Ensuring Voice Quality 33

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Supported Codecs 33
Bandwidth Requirements 35
Factors Affecting Voice Quality 36
Voice Quality Report via SIP Publish 37
Chapter 2: Configuring Lines 39
Configuring a Line Key 40
Configuring Shared–Line Appearance 40
Configuring Call Appearance Per Line 42
Expand Call Appearance Per Line 43
Configuring Call Appearance Mapping Style 43
Configuring Unused Line Keys to Access Services 44
BroadSoft Advanced Call Park and Recall Support 45
Assigning, Picking, and Monitoring a Parked Call 45
Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused
Lines 47
Configuring Call Pickup and Busy Lamp Field 47
Configuring Speed Dial 48
Configuring DTMF Wait and Pause Parameters 49
Configuring Audio Indication for Call Pickup Event 51
Configuring Basic or Advanced Call Park Function to a Line Key 52
Chapter 3: Customizing Standard Features 54
Configuring Phone Information and Display Settings 55
Configuring the Phone Name 55
Customizing the Startup Screen 55
Changing the Display Background (Wallpaper) 56
Configuring the Screen Saver 58
Configuring the LCD Contrast 59
Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2) 60
Configuring Linksys Key System Parameters 60
Enabling Call Features 61

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3
Contents
Enabling Secure Calls 61
Encryption Methods for a Secure Call 62
Secure Call Indication Tone 62
Enabling Anonymous Call and Caller ID Blocking Services 63
Enabling ACD Service 63
Enabling Call Back Service 63
Enabling Call Park and Call Pickup Services 64
Enabling Call Transfer and Call Forwarding Services 64
Enabling Conferencing 65
Enabling Do Not Disturb 65
Enabling the Missed Call Shortcut 65
Logging Missed Calls 65
Enabling Paging (Intercom) 66
Configuring Paging Groups 66
Enabling Service Announcements 68
Configuring Voice Mail and Message Waiting Settings 68
Configuring Voice Mail 68
Configuring Internal Voice Mail for Each Extension (Using a Cisco SPA400) 68
Configuring the Message Waiting Indicator 69
Customizing Phone Softkeys 69
Programmable Softkeys 74
Configuring PSK Fields 74
Configuring Toggling for PSKs 76
Configuring PSKs to Call XML Scripts 77
Physical Hold Button and PSK Linking 77
Configuring Ring Tones 78
Configuring On-Demand Ring Tones (Cisco SPA525G or Cisco SPA525G2)
81
User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2) 81
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA300 Series and Cisco SPA500 Series only) 81
Assigning a Ring Tone to an Extension 83
Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) 84

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4
Contents
Configuring Audio Settings 85
Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Se-
ries) 86
Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 only) 87
Configuring User Access Control 87
Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 87
Enabling Bluetooth from the Web Interface 88
Enabling Bluetooth from the Phone 88
Pairing a Bluetooth Headset 88
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 90
Initiating Pairing from the Cisco SPA525G2 90
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 91
Enabling SMS Messaging 92
Enabling and Configuring the Phone Web Server 93
Configure the Web Server from the Phone Web Interface 93
Configure the Web Server from the Phone Screen Interface 94
Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP
Phones 95
Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500
Series) 100
Configuring BroadSoft Directory 100
Configuring Personal Address Book 101
Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Ap-
plicable to BroadSoft) 102
Configuring Synchronization of DND and CFWD 103
Configuring Synchronization of DND and CFWD by Using the Configuration
File 103
Broadsoft ACD Support 103
Configuring BroadSoft ACD Support 104
Configuring XML Services 104
XML Directory Service 105
XML Applications 106
Macro Variables 106
Configuring Music On Hold 110

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5
Contents
Configuring Extension Mobility 110
Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) 111
Configuring the User Name and Account on the Camera 112
Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2
Configuration Utility 112
Viewing the Video 113
Chapter 4: Configuring SIP, SPCP, and NAT 114
SIP and Cisco IP Phones 114
SIP Over TCP 116
SIP Proxy Redundancy 116
Configuring Survivable Remote Site Telephony (SRST) Support 116
Dual Registration 117
Alternate Proxy and Dual Registration Disabled 117
Register Upon Failover/Recovery 117
RFC3311 Support 118
Support for SIP NOTIFY XML-Service 118
Configuring SIP 119
Configuring Basic SIP Parameters 119
Configuring SIP Timer Values 123
Configuring Response Status Code Handling 126
Configuring RTP Parameters 126
Configuring SDP Payload Types 128
Configuring SIP Settings for Extensions 131
Configuring a SIP Proxy Server 137
Configuring Subscriber Information Parameters 139
Configuring the IP Phone Communications Protocol 140
Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2 141
Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series
IP Phone 141
Managing NAT Transversal with Cisco IP Phones 141
NAT Mapping with Session Border Controller 142
NAT Mapping with SIP-ALG Router 142

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6
Contents
NAT Mapping with a Static IP Address 142
NAT Mapping with STUN 143
Determining Whether the Router Uses Symmetric or Asymmetric NAT 144
Chapter 5: Configuring Security, Quality, and Network Features 146
Setting Security Features 146
Configuring Domain and Internet Settings 146
Configuring Restricted Access Domains 146
Configuring DHCP, Static IP, or PPPoE Connection Type 147
Challenging SIP Initial INVITE and MWI Messages 149
Encrypting Signaling with SIP Over TLS 149
Securing Voice Traffic with SRTP 150
Configuring Voice Codecs 150
Setting Optional Network Servers 155
Configuring VLAN Settings 156
Configuring Cisco Discovery Protocol (CDP) 156
Configuring LLDP-MED 157
TLV Information 158
Configuring the VLAN Settings 165
Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 167
Configuring the VPN on the Security Appliance 168
Configuring the VPN on the Cisco SPA525G or Cisco SPA525G2 168
Chapter 6: Provisioning 171
Redundant Provisioning Servers 172
Retail Provisioning 172
Automatic In-House Preprovisioning 173
Using HTTPS 174
Server Certificates 174
Client Certificates 175
Obtaining a Server Certificate 175
Manually Provisioning a Phone from the Keypad 176

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7
Contents
Sample Configuration File 177
Updating Profiles and Firmware 178
Launch a Firmware Update by using a Browser Command 185
Launch a Profile Update by using a Browser Command 185
Rebooting a Phone by using a Browser Command 186
Configuring a Custom Certificate Authority 186
General Purpose Parameters 187
Using TR-069 188
Chapter 7: Configuring Regional Parameters and Supplementary Services 191
Scripting for Cadences, Call Progress Tones, and Ring Tones 192
Cadence Script 192
Example: Normal Ring 192
Example 2: Distinctive Ring (short, short, short, long) 193
Tone Script 193
Example: Dial Tone 193
Example: SIT Tone 194
Ring Script 195
Call Progress Tones 196
Distinctive Ring Patterns 196
Example 1: Normal Ring 196
Example 2: Distinctive Ring (short, short, short, long) 197
Distinctive Call Waiting Tone 197
Control Timer Values (sec) 198
Configuring Supplementary Services (Star Codes) 199
Entering Star Code Values 199
Activating or Deactivating Supplementary Services 203
Vertical Service Announcement Codes (Cisco SPA300 Series and
Cisco SPA500 Series) 204
Bonus Services Announcement Description 204
Outbound Call Codec Selection Codes 206
Miscellaneous Parameters 206

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8
Contents
DTMF Parameters 206
Localizing Your IP Phone 207
Managing the Time and Date 208
Configuring Daylight Saving Time 209
Daylight Saving Time Examples 210
Selecting a Display Language 211
Creating a Dictionary Server Script 211
Chapter 8: Configuring Dial Plans 213
About Dial Plans 213
Digit Sequences 214
Digit Sequence Examples 217
Acceptance and Transmission of the Dialed Digits 219
Dial Plan Timer (Off-Hook Timer) 220
Syntax for the Dial Plan Timer 220
Interdigit Long Timer (Incomplete Entry Timer) 221
Syntax for the Interdigit Long Timer 221
Interdigit Short Timer (Complete Entry Timer) 222
Syntax for the Interdigit Short Timer 222
Editing Dial Plans on the IP Phone 223
Resetting the Control Timers 224
Chapter 9: Configuring LED Patterns 225
LED Script 230
LED Script Examples 230
Appendix A: Cisco SPA IP Phone Field Reference 232
Info Tab 233
System Information 233
Reboot History 235
Network Configuration (SPCP) 236
VPN Status (Cisco SPA525G or Cisco SPA525G2 Only) 237
Product Information 237

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 9
Contents
Phone Status 238
Ext Status 239
Line/Call Status 240
Downloaded Ring Tone 242
Custom CA Status 242
System Tab 244
System Configuration 244
Power Settings 246
Internet Connection Type 246
Static IP Settings 247
PPPoE Settings (Cisco SPA525G or Cisco SPA525G2 Only) 248
Optional Network Configuration 248
VLAN Settings 250
Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) 251
Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) 252
VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) 252
Inventory Settings 253
SIP Tab 254
SIP Parameters 254
SIP Timer Values (sec) 260
Response Status Code Handling 263
RTP Parameters 264
SDP Payload Types 266
NAT Support Parameters 270
Linksys Key System Parameters 272
Provisioning Tab 274
Regional Tab 274
Call Progress Tone Description 274
Distinctive Ring Patterns 278
Control Timer Values (sec) 279
Vertical Service Activation Codes 280
Vertical Service Announcement Codes 285

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 10
Contents
Outbound Call Codec Selection Codes 286
Time (Cisco SPA525G or Cisco SPA525G2 Only) 289
Language (Cisco SPA525G or Cisco SPA525G2 Only) 290
Miscellaneous 290
Phone Tab 295
General 295
Line Key 301
Miscellaneous Line Key Settings 302
Line Key LED Pattern 305
Supplementary Services 307
Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 309
Ring Tone (Cisco WIP310) 311
Audio Input Gain (dB) 311
Multiple Paging Group Parameters 313
BroadSoft Settings 314
LDAP Corporate Directory Search 316
XML Service 319
Extension Mobility 319
Programmable Softkeys 320
Call Audio Recording (Cisco SPA525G and SPA525G2) 322
Ext Tab 323
General 323
Share Line Appearance 324
NAT Settings 325
Network Settings 326
SIP Settings 327
Call Feature Settings 332
Proxy and Registration 338
Subscriber Information 342
Audio Configuration 343
Dial Plan Script 348
User Tab 350

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 11
Contents
Call Forward 350
Speed Dial 350
Supplementary Services 351
Camera Settings (Cisco SPA525G or Cisco SPA525G2) 353
Web Information Service Settings (Cisco SPA525G or Cisco SPA525G2) 353
Audio (SPA5XX)/Audio Volume (SPA525G/525G2) 353
Screen (Cisco SPA525G or Cisco SPA525G2) 356
Attendant Console Tab (Cisco SPA500 and Cisco SPA500DS) 358
General 358
Attendant Key LED Patterns 361
Attendant Console Status 363
TR-069 Tab 364
Cisco SPA525G or Cisco SPA525G2-Specific Tabs 366
Wi-Fi 366
Bluetooth 366
Personal Address Book 368
Call History 368
Speed Dials 368
Firmware Upgrade 368
Appendix B: Where to Go From Here 369

1
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 12
Getting Started
This chapter contains basic information on Cisco SPA300 Series, Cisco SPA500
Series, and Cisco Wireless-G IP phones. This chapter contains the following
sections:
•Overview of the Phones
•Network Configurations
•Updating Firmware
•Using the Web-Based Configuration Utility
•Viewing Phone Information
•Using IVR on IP Phones Without Screens

Getting Started
Overview of the Phones
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 13
1
Overview of the Phones
The Cisco SPA IP Phone family is a line of full-featured VoIP (Voice-over-Internet
Protocol) phones that provide voice communication over an IP network. They
provide all the features of traditional business phones, such as call forwarding,
redialing, speed dialing, transferring calls, conference calling, and accessing voice
mail. Calls can be made or received with a handset, a headset, or a speaker.
For more information on phone features, see the data sheets for each product.
Cisco Attendant Console
The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500
Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and
orange) programmable line buttons, and the Cisco SPA500DS provides 30
buttons. The Cisco Attendant Console attaches to the IP phone with the
attachment arm provided. It obtains power directly from the IP phone; it does not
require a separate power supply. Two Cisco Attendant Console units can be
attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS)
separate lines.
Detailed information on the installation of the Cisco Attendant Consoles are
provided in the Cisco Small Business SPA500S Attendant Console Quick Start
Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant
Console for SPA500 Family Phones Quick Start Guide.
Changing the Cisco SPA500DS Attendant Console Display
The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled
by the backlight settings of the phone display and is not separately configurable;
that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off
when the phone display is off.
You can choose the font size (10 or 12 point) of the text displayed on the Cisco
SPA500DS. You can also configure the text contrast, or how dark the text appears
on the display.

Getting Started
Cisco Attendant Console
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 14
1
To configure these options from the phone:
Cisco SPA5XX:
STEP 1 Press the Setup button.
STEP 2 Scroll to Att. Cons. Preferences and press select.
STEP 3 Choose Font Size or Contrast from the menu and press edit:
•To change the font size, press option to switch between 10 and 12 point font.
Press ok to save.
•To change the display contrast, use the keypad to enter a number value from
1 to 30. The higher the number, the greater the contrast on the display. Press
ok to save.
STEP 4 Press save to save your changes.
Cisco SPA525G/525G2:
STEP 1 Press the Setup button.
STEP 2 Scroll to User Preferences and press Select.
STEP 3 Scroll to Att. Console Preferences and press Select.
STEP 4 Choose Font Size or Contrast from the menu.
•To change the font size, press the Right Arrow button to switch between 10
and 12 point font. Press Set to save.
•To change the display contrast, use the keypad to enter a number value from
1 to 30. The higher the number, the greater the contrast on the display. Press
Set to save.
To configure these options from the web interface, navigate to Admin Login >
advanced > Voice > Attendant Console. In the General section, configure the
following parameters:
•Attendant Console Font Size—Choose 10 or 12 point font.
•Attendant Console LCD Contrast—Enter a number value from 1 to 30. The
higher the number, the greater the contrast on the display.

Getting Started
Network Configurations
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 15
1
Network Configurations
The Cisco SPA IP phones can be used as part of a Cisco SPA9000 Voice System
phone network, any vendor SIP network, or Cisco Unified Communications 500.
The Cisco SPA IP phones support Session Initiation Protocol (SIP). The
Cisco SPA300 Series or the Cisco SPA500 Series IP phones also support Smart
Phone Control Protocol (SPCP).
This document describes some common network configurations; however, your
configuration can vary, depending on the type of equipment used by your service
provider.
Smart
Switch IP PBX
Wireless
Router
Integrated
Access Device
Analog
Phone Lines
Analog Phones
or Fax Machines
WIP310
SPA
IP Phones
276459
IAD
PSTN
Gateway
Internet
IP

Getting Started
Network Configurations
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 16
1
Cisco SPA9000 Voice System
The Cisco SPA9000 Voice System is an affordable and feature-rich voice-over-IP
(VoIP) telephone system that is designed for small businesses. The
Cisco SPA9000 Voice System uses standard TCP/IP protocols and can provide
global connectivity through any Internet Telephony Service Provider (ITSP) that
supports SIP.
At minimum, the Cisco SPA9000 Voice System includes a Cisco IP PBX and one or
more Cisco SPA IP phones. These devices are connected through a switch to a
local area network (LAN). With an Internet connection, the Cisco SPA9000 Voice
System can subscribe to ITSP services to take advantage of low calling rates.
With the optional Cisco SPA400, the Cisco SPA9000 Voice System can connect to
the Public Switched Telephone Network (PSTN) to support legacy phone lines and
provide local voice mail service.
You can configure and manage the Cisco SPA IP phones by using the Interactive
Voice Response (IVR) system, the Cisco SPA9000 Voice System Setup Wizard, or
a built-in web server.
Cisco UC320W
The phone web user interface is limited when the phone is connected to a
Cisco UC320W. For information on configuring the network phone system, refer to
the Cisco UC320W Administration Guide.
Cisco Unified Communications 500 Series for Small Business
The Cisco Unified Communications 500 Series for Small Business is an affordable
SPCP appliance that provides voice, data, video, network security, and wireless
communications capabilities while integrating with existing desktop applications,
such as calendar, e-mail, and customer relationship management (CRM) programs.
The Cisco SPA300 Series and Cisco SPA500 Series IP phones can be configured
to work with this system.
Other SIP IP PBX Call Control Systems
Cisco SPA IP phones are compatible with other SIP IP PBX call control systems,
such as BroadSoft and Asterisk. Configuration of these systems is not described
in this document. For more information, see the documentation for the SIP PBX
system to which you are connecting the Cisco SPA IP phones.

Getting Started
Updating Firmware
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 17
1
Updating Firmware
Phones should be updated to the latest firmware before using any administration
features. There are several ways to update your firmware, depending on the
phone model and call control system with which the phone is used.
Upgrading Cisco SPA30X, SPA50X, and SPA51X IP Phones
With SIP Call Control Systems
•Firmware Update Executable File—Download the firmware update utility
from the related product page on Cisco.com to your PC. Run the update by
double-clicking the executable file. Your computer must be on the same
subnetwork as the Cisco SPA IP phones.
•Autoprovisioning—A configuration file that includes firmware upgrade
information is downloaded by a phone when it is powered on or configured
to do so. The configuration file (also referred to as a profile) includes
parameters that direct how and when the phone firmware is to be updated.
See the “Updating Profiles and Firmware” section on page 178 for more
information.
•Cisco SPA9000 Voice System Setup Wizard—If you are using the
Cisco SPA IP phones with a Cisco SPA9000 Voice System, see the
Cisco SPA9000 Voice System Setup Wizard User Guide for instructions.
(The Setup Wizard does not support Cisco SPA300 Series IP phones or
SPA51X phones; you must use a different process to upgrade those
models.)
With SPCP Call Control Systems
You must use the management interface for the call control system to upgrade the
software on your phones (for example, Cisco Configuration Assistant, when the
phones are used with the Cisco UC5XX).

Getting Started
Updating Firmware
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 18
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Upgrading Cisco SPA525G and Cisco SPA525G2 IP Phones
•Web-based configuration utility—Download the software from the related
product page on Cisco.com to your PC. Log in to the web-based
configuration utility and choose Firmware Upgrade from the menu at the
top of the page. Click Firmware Upgrade Window and click Select File,
then locate the software file that you have extracted and click Open. Click
Submit. After the upgrade finishes, click Close to close the upgrade
window.
•Autoprovisioning—A configuration file that includes firmware upgrade
information is downloaded by a phone when it is powered on or configured
to do so. The configuration file (also referred to as a profile) includes
parameters that direct how and when the phone firmware is to be updated.
See the “Updating Profiles and Firmware” section on page 178 for more
information.
•Cisco SPA9000 Voice System Setup Wizard—If you are using the
Cisco SPA IP phones with a Cisco SPA9000 Voice System, see the
Cisco SPA9000 Voice System Setup Wizard User Guide for instructions.
(The Setup Wizard does not support Cisco SPA300 Series IP phones or
SPA51X phones; you must use a different process to upgrade those
models.)
Upgrading the Cisco WIP310
The latest firmware image file is loaded onto an HTTP/TFTP server and is
accessed by a web browser. See the
Cisco WIP310 User Guide for more
information.
Determining the Firmware Version
To determine the current firmware version:
Cisco SPA301G
STEP 1 Quickly press the asterisk (*) button four times to enter the IVR menu.
STEP 2 Enter 150#. The firmware version is recited.

Getting Started
Updating Firmware
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 19
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Cisco SPA501G
STEP 1 Press the Setup button. The IVR configuration menu is announced.
STEP 2 Enter 150#. The firmware version is recited.
Cisco SPA303, Cisco SPA500 Series
STEP 1 Press the Setup button.
STEP 2 Scroll to Product Info and press Select. The current firmware is displayed under
Software Version .
Cisco SPA525G or Cisco SPA525G2
STEP 1 Press the Setup button.
STEP 2 Scroll to Status and press Select.
STEP 3 Select Product Information. The firmware version is displayed under Software
Version.
Cisco WIP310
STEP 1 In the Home screen, press Options, highlight Phone Info, and press Select.
STEP 2 Scroll to Software Version. The firmware is displayed.