Cisco Small Business SPA 301 Instruction Manual

Cisco Small Business
IP Phones Models SPA301, SPA303, SPA501G,
SPA502G, SPA504G, SPA508G, SPA509G, SPA512G,
SPA514G, SPA525G, SPA525G2, and WIP310
ADMINISTRATION
GUIDE

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 12
Overview of the Phones 13
Cisco Attendant Console 13
Changing the Cisco SPA500DS Attendant Console Display 13
Network Configurations 15
Cisco SPA9000 Voice System 16
Cisco UC320W 16
Cisco Unified Communications 500 Series for Small Business 16
Other SIP IP PBX Call Control Systems 16
Updating Firmware 17
Upgrading Cisco SPA30X, SPA50X, and SPA51X IP Phones 17
Upgrading Cisco SPA525G and Cisco SPA525G2 IP Phones 18
Upgrading the Cisco WIP310 18
Determining the Firmware Version 18
Determining the IP Address of the Phone 20
Downloading the Firmware 21
Installing the Firmware 21
Using the Web-Based Configuration Utility 22
Allowing Web Access to the IP Phone 23
Saving the Configuration Profile 25
Understanding Administrator and User Views 26
Restricting User Access to the Phone Interface Menus (Cisco SPA300 and
Cisco SPA500 Series) 26
Accessing Administrative Options 27
Using the Web Administration Tabs 27
Viewing Phone Information 27
Viewing Reboot Reasons 27
Viewing the Reboot History on the Phone Web User Interface 29
Viewing the Reboot History on the IP Phone Screen 29
Viewing the Reboot History in the SPA Status Dump File 29
Using IVR on IP Phones Without Screens 30
Ensuring Voice Quality 33

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
Contents
Supported Codecs 33
Bandwidth Requirements 35
Factors Affecting Voice Quality 36
Voice Quality Report via SIP Publish 37
Chapter 2: Configuring Lines 39
Configuring a Line Key 40
Configuring Shared–Line Appearance 40
Configuring Call Appearance Per Line 42
Expand Call Appearance Per Line 43
Configuring Call Appearance Mapping Style 43
Configuring Unused Line Keys to Access Services 44
BroadSoft Advanced Call Park and Recall Support 45
Assigning, Picking, and Monitoring a Parked Call 45
Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused
Lines 47
Configuring Call Pickup and Busy Lamp Field 47
Configuring Speed Dial 48
Configuring DTMF Wait and Pause Parameters 49
Configuring Audio Indication for Call Pickup Event 51
Configuring Basic or Advanced Call Park Function to a Line Key 52
Chapter 3: Customizing Standard Features 54
Configuring Phone Information and Display Settings 55
Configuring the Phone Name 55
Customizing the Startup Screen 55
Changing the Display Background (Wallpaper) 56
Configuring the Screen Saver 58
Configuring the LCD Contrast 59
Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2) 60
Configuring Linksys Key System Parameters 60
Enabling Call Features 61

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 3
Contents
Enabling Secure Calls 61
Encryption Methods for a Secure Call 62
Secure Call Indication Tone 62
Enabling Anonymous Call and Caller ID Blocking Services 63
Enabling ACD Service 63
Enabling Call Back Service 63
Enabling Call Park and Call Pickup Services 64
Enabling Call Transfer and Call Forwarding Services 64
Enabling Conferencing 65
Enabling Do Not Disturb 65
Enabling the Missed Call Shortcut 65
Logging Missed Calls 65
Enabling Paging (Intercom) 66
Configuring Paging Groups 66
Enabling Service Announcements 68
Configuring Voice Mail and Message Waiting Settings 68
Configuring Voice Mail 68
Configuring Internal Voice Mail for Each Extension (Using a Cisco SPA400) 68
Configuring the Message Waiting Indicator 69
Customizing Phone Softkeys 69
Programmable Softkeys 74
Configuring PSK Fields 74
Configuring Toggling for PSKs 76
Configuring PSKs to Call XML Scripts 77
Physical Hold Button and PSK Linking 77
Configuring Ring Tones 78
Configuring On-Demand Ring Tones (Cisco SPA525G or Cisco SPA525G2)
81
User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2) 81
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA300 Series and Cisco SPA500 Series only) 81
Assigning a Ring Tone to an Extension 83
Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) 84

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4
Contents
Configuring Audio Settings 85
Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Se-
ries) 86
Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 only) 87
Configuring User Access Control 87
Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 87
Enabling Bluetooth from the Web Interface 88
Enabling Bluetooth from the Phone 88
Pairing a Bluetooth Headset 88
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 90
Initiating Pairing from the Cisco SPA525G2 90
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 91
Enabling SMS Messaging 92
Enabling and Configuring the Phone Web Server 93
Configure the Web Server from the Phone Web Interface 93
Configure the Web Server from the Phone Screen Interface 94
Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP
Phones 95
Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500
Series) 100
Configuring BroadSoft Directory 100
Configuring Personal Address Book 101
Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Ap-
plicable to BroadSoft) 102
Configuring Synchronization of DND and CFWD 103
Configuring Synchronization of DND and CFWD by Using the Configuration
File 103
Broadsoft ACD Support 103
Configuring BroadSoft ACD Support 104
Configuring XML Services 104
XML Directory Service 105
XML Applications 106
Macro Variables 106
Configuring Music On Hold 110

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 5
Contents
Configuring Extension Mobility 110
Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) 111
Configuring the User Name and Account on the Camera 112
Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2
Configuration Utility 112
Viewing the Video 113
Chapter 4: Configuring SIP, SPCP, and NAT 114
SIP and Cisco IP Phones 114
SIP Over TCP 116
SIP Proxy Redundancy 116
Configuring Survivable Remote Site Telephony (SRST) Support 116
Dual Registration 117
Alternate Proxy and Dual Registration Disabled 117
Register Upon Failover/Recovery 117
RFC3311 Support 118
Support for SIP NOTIFY XML-Service 118
Configuring SIP 119
Configuring Basic SIP Parameters 119
Configuring SIP Timer Values 123
Configuring Response Status Code Handling 126
Configuring RTP Parameters 126
Configuring SDP Payload Types 128
Configuring SIP Settings for Extensions 131
Configuring a SIP Proxy Server 137
Configuring Subscriber Information Parameters 139
Configuring the IP Phone Communications Protocol 140
Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2 141
Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series
IP Phone 141
Managing NAT Transversal with Cisco IP Phones 141
NAT Mapping with Session Border Controller 142
NAT Mapping with SIP-ALG Router 142

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 6
Contents
NAT Mapping with a Static IP Address 142
NAT Mapping with STUN 143
Determining Whether the Router Uses Symmetric or Asymmetric NAT 144
Chapter 5: Configuring Security, Quality, and Network Features 146
Setting Security Features 146
Configuring Domain and Internet Settings 146
Configuring Restricted Access Domains 146
Configuring DHCP, Static IP, or PPPoE Connection Type 147
Challenging SIP Initial INVITE and MWI Messages 149
Encrypting Signaling with SIP Over TLS 149
Securing Voice Traffic with SRTP 150
Configuring Voice Codecs 150
Setting Optional Network Servers 155
Configuring VLAN Settings 156
Configuring Cisco Discovery Protocol (CDP) 156
Configuring LLDP-MED 157
TLV Information 158
Configuring the VLAN Settings 165
Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 167
Configuring the VPN on the Security Appliance 168
Configuring the VPN on the Cisco SPA525G or Cisco SPA525G2 168
Chapter 6: Provisioning 171
Redundant Provisioning Servers 172
Retail Provisioning 172
Automatic In-House Preprovisioning 173
Using HTTPS 174
Server Certificates 174
Client Certificates 175
Obtaining a Server Certificate 175
Manually Provisioning a Phone from the Keypad 176

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 7
Contents
Sample Configuration File 177
Updating Profiles and Firmware 178
Launch a Firmware Update by using a Browser Command 185
Launch a Profile Update by using a Browser Command 185
Rebooting a Phone by using a Browser Command 186
Configuring a Custom Certificate Authority 186
General Purpose Parameters 187
Using TR-069 188
Chapter 7: Configuring Regional Parameters and Supplementary Services 191
Scripting for Cadences, Call Progress Tones, and Ring Tones 192
Cadence Script 192
Example: Normal Ring 192
Example 2: Distinctive Ring (short, short, short, long) 193
Tone Script 193
Example: Dial Tone 193
Example: SIT Tone 194
Ring Script 195
Call Progress Tones 196
Distinctive Ring Patterns 196
Example 1: Normal Ring 196
Example 2: Distinctive Ring (short, short, short, long) 197
Distinctive Call Waiting Tone 197
Control Timer Values (sec) 198
Configuring Supplementary Services (Star Codes) 199
Entering Star Code Values 199
Activating or Deactivating Supplementary Services 203
Vertical Service Announcement Codes (Cisco SPA300 Series and
Cisco SPA500 Series) 204
Bonus Services Announcement Description 204
Outbound Call Codec Selection Codes 206
Miscellaneous Parameters 206

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 8
Contents
DTMF Parameters 206
Localizing Your IP Phone 207
Managing the Time and Date 208
Configuring Daylight Saving Time 209
Daylight Saving Time Examples 210
Selecting a Display Language 211
Creating a Dictionary Server Script 211
Chapter 8: Configuring Dial Plans 213
About Dial Plans 213
Digit Sequences 214
Digit Sequence Examples 217
Acceptance and Transmission of the Dialed Digits 219
Dial Plan Timer (Off-Hook Timer) 220
Syntax for the Dial Plan Timer 220
Interdigit Long Timer (Incomplete Entry Timer) 221
Syntax for the Interdigit Long Timer 221
Interdigit Short Timer (Complete Entry Timer) 222
Syntax for the Interdigit Short Timer 222
Editing Dial Plans on the IP Phone 223
Resetting the Control Timers 224
Chapter 9: Configuring LED Patterns 225
LED Script 230
LED Script Examples 230
Appendix A: Cisco SPA IP Phone Field Reference 232
Info Tab 233
System Information 233
Reboot History 235
Network Configuration (SPCP) 236
VPN Status (Cisco SPA525G or Cisco SPA525G2 Only) 237
Product Information 237

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 9
Contents
Phone Status 238
Ext Status 239
Line/Call Status 240
Downloaded Ring Tone 242
Custom CA Status 242
System Tab 244
System Configuration 244
Power Settings 246
Internet Connection Type 246
Static IP Settings 247
PPPoE Settings (Cisco SPA525G or Cisco SPA525G2 Only) 248
Optional Network Configuration 248
VLAN Settings 250
Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) 251
Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) 252
VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) 252
Inventory Settings 253
SIP Tab 254
SIP Parameters 254
SIP Timer Values (sec) 260
Response Status Code Handling 263
RTP Parameters 264
SDP Payload Types 266
NAT Support Parameters 270
Linksys Key System Parameters 272
Provisioning Tab 274
Regional Tab 274
Call Progress Tone Description 274
Distinctive Ring Patterns 278
Control Timer Values (sec) 279
Vertical Service Activation Codes 280
Vertical Service Announcement Codes 285