Cisco SPA525 User manual

SPA525
Quick Reference Guide
Answer a Call: Pick up the Handset, or press the Speaker button, or press the Headset
button, or press the red flashing line button or the Answer softkey.
Place a call: Pick up the Handset, press the Speaker or Headset button, or press a
green line button.
Receiving a Call: While first call is active, press the flashing red line button or Answer
softkey. The call in progress is put on hold and the incoming call is
answered.
Call Hold: To put a call on hold, press the Hold button. A series of beeps indicates
the call is on hold. To resume the call, press the flashing red line button
for the call.
Conference Call: During an active call, press the Conf button. The first call is placed on
hold. Dial the second person’s telephone number. Press the Conf button
again. All three parties are connected in the conference call. To
conference two active calls; on one of the active calls, press ConfLx.
The calls are now connected.
Call Transfer: During an active call or a call on hold, press Transfer. Enter the number
to which you want to transfer the call and press Dial. Wait for two rings
on the new call, press Transfer and wait for the person to answer
(Attended Call Transfer). For a Blind Call Transfer, press BXfer. Enter
the number to which you want to transfer the call and press Dial.
Voice Mail: To access voicemail, press the envelope key
Enter the Default Password: ________________.
Change the password (at least 3 digits)
NEW PASSWORD: __________________________
Record your name for voice portal identification (company directory)
Follow the prompts to record greeting
Note: The password will expire every 180 days

SPA525
Quick Reference Guide
BASIC CALL HANDLING
ANSWER CALL:
Pick up handset
Press ‘Answer’ soft key (on speaker)
Press the Speaker button
PLACING CALL:
Pick Up Handset and Dial the number/Dial the
number –pick up handset
Press The Speaker Or Headset Button
Press A Line Button
Press The ‘Redial’ or ‘Dial’ Softkey
Press The ‘NewCall’ Softkey
ANSWERING 2ND CALL:
Press flashing red line button
Press Hold button & answer 2nd call
CALL HOLD:
During a call, press the ‘Hold’ soft key or
depress the hold button below the soft keys.
To resume the call, press the ‘Resume’ soft key
MULTIPLE CALL HOLD:
Select the caller using the arrow on Nav Ring
Press the ‘Resume’ Softkey
TRANSFER/CONFERENCE
WARM TRANSFER:
DURING the call,
oPress ‘Trnsfer’
oDial 2nd number
oAnnounce the caller
oPress ‘Trnsfer’
BLIND TRANSFER:
DURING the call,
oPress ‘Trnsfer’
oDial number or press line key
oWait for Ring
oPress ‘Trnsfer’
TRANSFER TO VOICEMAIL:
DURING the call,
oPress ‘TrnsferVM’
oDial number or press line key
oPress ‘TrnsferVM’
CONFERENCING:
DURING the call,
oPress ‘Confrnc’
oDial 2nd number
oNow the 2nd party is active
oPress ‘Confrnc’
oAll parties are together
FEATURES
CALL PICK-UP:
Press ‘PickUp’ softkey
Dial the extension of the line to pick up
GROUP CALL PICK-UP:
Press ‘GPickUp’ softkey
Group #1: xxx
Group #2: xxx
CALL PARK:
Press ‘more’
Press ‘Park’
Note the number displayed
CALL PARK RETRIEVE:
Press ‘more’
Press ‘PickUp’ softkey
Enter same number displayed
INTERCOM:
Press ‘Intercom’ linekey
Dial # and speak
FORWARDING CALLS:
Press ‘CFwdAll’ softkey
Dial #
Press ‘EndCall’
To cancel –Press ‘CFwdAll’
VOICE MAIL
ACCESSING VOICEMAIL:
Press the ‘envelope’ button
Press ‘9’ (to access general mailbox)
VOICE MAIL NAVIGATION:
Play voice message: 1
Save message: 2
Delete message: 3
Skip forward: 5
Change Recording: 4 - 1
See the Voice Mail Guide located at
http://support.tdsmanageduc.com