Cisco SPA50X User manual

Cisco Small Business
SPA50X and SPA51X Series SPCP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G,
SPA509G, SPA512G, and SPA514G
USER GUIDE

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business IP Phones 6
Caring for Your Phone 7
Understanding Your Phone Lines and Buttons 7
Phone Components 7
Softkey Buttons 9
Using Keypad Shortcuts 11
Accessing the Phone Web Interface 11
Using the Cisco Attendant Console 12
Changing the Cisco SPA500DS Attendant Console Display 13
Chapter 2: Installing Your Phone 14
Before You Begin 14
Phone Connections 15
Connecting the Handset 16
Connecting the Power 16
Connecting Your Phone to the Network 17
Connecting Your Phone to the Wired Network 17
Connecting the Phone to the Wireless Network 17
Connecting a PC to Your Phone 18
Connecting a Wired or Wireless Headset 18
Installing the Desk Stand or Wall Mount (Optional) 19
Mounting the Phone to the Wall (Optional) 20
Reverse the Handset Retention Tab 21
Verifying Phone Startup 22
Updating Your Phone Firmware 22
Chapter 3: Using Basic Phone Functions 23
Using the Speaker or a Headset 24
Using the Speaker 24

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 2
Contents
Sending Audio to the Phone Speaker 24
Choosing Your Preferred Audio Device 24
Using the Headset with Your IP Phone 25
Adjusting Call Volume and Muting 25
Adjusting Call Volume 25
Adjusting the Ringer Volume 26
Muting a Call 26
Placing or Answering a Call 26
Using Hold and Resume 27
Using Mute 27
Ending a Call 27
Transferring Calls 28
Performing a Transfer 28
Redialing a Number 29
Redialing Calls in the History List 29
Forwarding All Calls to Another Number 30
Setting Do Not Disturb 30
Picking Up a Call from Another Extension 31
Placing a Three-Way Conference Call 31
Using the Local Directory 32
Using the Call History Lists 33
Accessing Voicemail 33
Chapter 4: Using Advanced Phone Features 34
Logging in to Your Phone 34
Creating Speed Dials 36
Adding Speed Dials 36
Editing Speed Dials 36
Deleting Speed Dials 37
Calling Speed Dials 37
Monitoring/Accessing Another Phone from Your Phone 38

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 3
Contents
Customizing Your IP Phone Screen 39
Changing the IP Phone Screen Contrast 39
Setting the Back Light Timer 39
Configuring the IP Phone Screen Saver 40
Turning on the Screen Saver Immediately 40
Updating Your Ring Tone 41
Using the Cisco SPA501G Interactive Voice Response Menu 41
Advanced Procedures for Technical Support 42
Status Information and Statistics 42
Rebooting, Restarting, and Resetting a Phone 42
Chapter 5: Using the Phone Web User Interface 44
Logging in to the Phone Web User Interface 44
Saving the Configuration Profile 46
Setting Voice System Parameters 46
Setting Voice Regional Parameters 49
Call Progress Tones 49
Tone Script 52
Distinctive Ring Patterns 54
Setting Voice Phone Parameters 55
Setting Voice User Parameters 55
Viewing Call History Lists 58
Using Your Personal Directory 58
Viewing Attendant Console Status 59
Appendix A: Where to Go From Here 60

1
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 4
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.
•About This Document, page 4
•Overview of the Cisco Small Business IP Phones, page 6
•Understanding Your Phone Lines and Buttons, page 7
•Accessing the Phone Web Interface, page 11
•Using the Cisco Attendant Console, page 12
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business IP Phone
with a BroadSoft or Asterisk system, see the
Cisco Small Business IP Phone
SPA50X and SPA51X SIP IP Phone User Guide
.

Getting Started
About This Document
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started An overview of this document
and basic information about
the Cisco Small Business IP
phones.
Chapter 2 Installing Your Phone How to connect and install
your phone.
Chapter 3 Using Basic Phone
Functions
How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call
forwarding, and picking up
calls.
Chapter 4 Using Advanced Phone
Features
How to use advanced phone
features, such as configuring
privacy and security features,
speed dials, paging, and ring
tones.
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA500 Series
phones. This appendix
provides links to many of
these resources.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 6
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling, and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker. IP phones also
have special features not available in traditional phones.
The Cisco Small Business IP phones contain Ethernet ports that allow them to be
linked to the computer network. They also have Ethernet ports that allow a
computer to be connected to the network through the IP phone.
Cisco Small Business IP phones require a separate power source. You can power
the phones by connecting them to a switch that provides Power over Ethernet
(PoE), or by using the optional a Cisco PA100 power adapter.
The following table shows the Cisco Small Business IP Phones covered in this
document and their respective features:
Cisco
SPA501G
Cisco
SPA502G
and
SPA512G
Cisco
SPA504G
and
SPA514G
Cisco
SPA508G
Cisco
SPA509G
IP Phone
Screen
Paper
Labels
128 X 64 monochrome LCD with backlight
Lines 814
812
Softkeys 4 fixed
(redial,
cancel,
transfer, and
conference)
4 dynamic
Navigation
Button
None Four-way navigation key

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 7
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Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it
with a slightly moistened paper or cloth towel. Do not spray or pour cleaning
solution directly onto the device.
Understanding Your Phone Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Phone Components
The Cisco SPA509G shown in Figure 1 illustrates most of the Cisco Small
Business IP Phone physical features. Other models support different features. See
the “Overview of the Cisco Small Business IP Phones” section on page 6.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 8
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Numbered objects in Figure 1 are described in the following table.
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.
3IP phone screen Displays date and time, phone station name, line
extensions, and softkey options (except on the
Cisco SPA501G).
4 Line keys Indicates phone line status (not available on the
Cisco SPA502G or Cisco SPA512G.):
Off: Line is idle.
Green: Line is active or in use.
Green (flashing): There is an inbound call.
Orange (flashing, UC320): There is an inbound call.
Red (flashing): Line is on hold or there is an inbound call.
These keys can also be programmed by your system
administrator to perform differently than described here
or to add functions such as speed dial, call pickup, or
monitor an extension.
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the IP phone screen above.
Note: The Cisco SPA501G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference again to
create the conference.
Transfer—Transfers a call.
6 Navigation button Press an arrow key to scroll left, right, up, or down
through items shown on the IP phone screen (except
on the Cisco SPA501G).

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 9
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Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation button
to view additional softkey buttons.
Below is a partial listing of softkey buttons that might be available on your phone.
You might not have all of these softkey buttons on your phone, and you might have
additional buttons that are not listed here, as your phone administrator might
provide custom softkey buttons on your phone, such as a speed dial to a company
number, or a specialized program that runs on your phone. Contact your phone
administrator for more information.
7 Messages button Press to access voice mail. (This feature must be set up
by your phone system administrator).
8 Hold button Press to place a call either on hold or to resume.
9 Setup button Press to access a menu to configure features and
preferences (such as your directory, status, and speed
dials), access your call history, set up functions (such as
call forwarding), and provide phone status information.
For the Cisco SPA501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone.
10 Mute button Press to mute or unmute the phone. When phone is
muted, the button glows red. The button also blinks or
glows red if the network connection cannot be found.
11 Volume button Press +to increase the volume and -to lower the volume
of the handset, headset, speaker when the phone is off-
hook, or the ringer volume when the phone is on-hook.
12 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.
13 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
#PhoneFeature Description

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 10
1
Button Function
<< or >> Move left or right through an entry without deleting characters.
Cancel Cancels a conference call before the callers are joined.
CFwdAll Forwards all calls coming to your phone to a specified number.
Confrn Initiates a conference call.
Conflx Conferences active lines on the phone together.
Delchr Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
Dial Dials a number.
DnD Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
GPickUp Allows you to answer a call ringing on an extension in a group of phones.
Ignore Ignores an incoming call.
Login/
Logout
Log in and out of the call system to use the Extension Mobility feature.
Extension mobility allows you to log in to any physical phone and
retrieve your personal settings and directory number to that phone.
PickUp Allows you to answer a call ringing on another extension by entering the
extension number.
Redial Displays a list of recently dialed numbers.
Resume Resumes a call that is on hold.
OK Saves your changes or confirms an action in response to a prompt on
the IP phone screen.
Select Selects the highlighted item on the IP phone screen.
Trnsfer Performs a call transfer.
Y/N Enters a submenu and when pressed, toggles between Ye s or No to
enable or disable an option.

Getting Started
Accessing the Phone Web Interface
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 11
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Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the IP phone screen. (Not applicable to the
Cisco SPA501G.)
For example, on the Cisco SPA509G, to change your ring settings, press 3 for
Settings and press 2 for Ring Type.
NOTE Menus and options vary depending on phone model.
Accessing the Phone Web Interface
The Cisco IP Phone provides a phone web user interface that displays phone
settings and statistics, and might be used to configure some features of your
phone. Access to the phone web user interface and the features that you are
allowed to configure are determined by the system administrator.
The phone web user interface has four main tabs:
•Voice—Contains information about the phone, including:
-Info—System and phone information.
-System—Password configuration and network settings.
-Phone—Screen saver.
-User—Call forwarding, speed dials, call waiting, privacy, and audio
settings.
•Call History—Displays calls received and made from your phone.
•Personal Directory—Personal address book.
•Attendant Console Status— Cisco Attendant Console information (if
installed).

Getting Started
Using the Cisco Attendant Console
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 12
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To access the phone web user interface:
STEP 1 Determine the IP address of the phone:
Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G,
Cisco SPA514G:
a. Press the Setup button.
b. Scroll to network and press select.
c. Scroll to view Current IP. This is the IP address of your phone.
Cisco SPA501G:
a. Press the Setup button.
b. Enter 110, then press #. The IP address is recited. (You can also press 9for
help and follow the prompts.)
STEP 2 On a PC connected to the same subnetwork as the IP phone, open a Web browser.
STEP 3 Enter the IP address in the browser URL field. The phone web user interface
displays.
Using the Cisco Attendant Console
The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500
Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and
orange) programmable line buttons, and the Cisco SPA500DS provides 30
buttons. The Cisco Attendant Console attaches to the IP phone with the
attachment arm provided. It obtains power directly from the IP phone; it does not
require a separate power supply. Two Cisco Attendant Console units can be
attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS)
separate lines.
Detailed information on the installation of the Cisco Attendant Consoles are
provided in the Cisco Small Business SPA500S Attendant Console Quick Start
Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant
Console for SPA500 Family Phones Quick Start Guide.

Getting Started
Using the Cisco Attendant Console
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 13
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Configuration of the Cisco Attendant Console and assignment of the line buttons is
typically performed by the phone system administrator and is not described in
this document. The Cisco Attendant Console can be configured by using the same
phone web user interface for the IP phone to which the Cisco Attendant Console is
attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310
Administration Guide on Cisco.com for more information.
Changing the Cisco SPA500DS Attendant Console Display
The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled
by the backlight settings of the phone display and is not separately configurable;
that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off
when the phone display is off.
You can choose the font size (10 or 12 point) of the text displayed on the Cisco
SPA500DS. You can also configure the text contrast, or how dark the text appears
on the display. To configure these options from the phone:
STEP 1 Press the Setup button.
STEP 2 Scroll to Att. Cons. Preferences and press select.
STEP 3 Choose Font Size or Contrast from the menu and press edit:
•To change the font size, press option to switch between 10 and 12 point font.
Press ok to save.
•To change the display contrast, use the keypad to enter a number value from
1 to 30. The higher the number, the greater the contrast on the display. Press
ok to save.
STEP 4 Press save to save your changes.

2
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 14
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:
•Before You Begin, page 14
•Phone Connections, page 15
•Mounting the Phone to the Wall (Optional), page 20
•Verifying Phone Startup, page 22
•Updating Your Phone Firmware, page 22
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
!
CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked
AUX is reserved for connection with the Cisco Attendant Console. It is not for use
as a telephone line port or IP device connection.

Installing Your Phone
Phone Connections
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 15
2
Phone Connections
The phone connections are shown in Figure 1.
Figure 1 Phone Connections
Numbered objects in Figure 1 are described in the following table.
#Description
1 Auxiliary port. (For use only with the Cisco Attendant Console.)
2Upperslots.
3 Lower slots.
4PCport.
5 Network (switch) port.
6 Cable run.
1
2
3
4
5
6
8
7
284539

Installing Your Phone
Phone Connections
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 16
2
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the RJ-11 handset port on the phone
body that is marked with a phone symbol.
!
CAUTION Do not insert a telephone line cord into the RJ-11 AUX (auxiliary) port.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Connecting the Power
The Cisco 500 Series IP phones do not ship with power supplies. If you are not
using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for
each phone from Cisco.
If you are using Power over Ethernet (PoE) to power the phone, the phone receives
power when you connect an Ethernet cable from the phone SW port to a switch
that provides PoE. If you are using a Cisco PA100 power adapter, insert one end of
the power adapter into an outlet and insert the other end into the power port on
the phone body.
7Handsetport.
8 Power port. (Use only with a PA100 power adapter.)
#Description

Installing Your Phone
Connecting Your Phone to the Network
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 17
2
Connecting Your Phone to the Network
The phone can be connected to the network by using a Cat5e or higher Ethernet
cable, or through a wireless network connection.
Connecting Your Phone to the Wired Network
To connect the phone by using an Ethernet cable:
STEP 1 Insert one end of the Ethernet cable into the network port on the RJ-45 phone port
marked “SW.”
STEP 2 Insert the other end of the Ethernet cable into the device, such as a switch.
Connecting the Phone to the Wireless Network
You can use a wireless device, such as a Cisco Wireless-N Bridge for Phone
Adapters (WNBP), to connect the IP phone to a wireless network. This example
procedure requires the Cisco PA100 power adapter to provide power to the
Cisco WNBP. Cisco does not recommend connecting a PC to the network by using
the phone when it is operating wirelessly.
To connect your phone to the Cisco WNBP:
STEP 1 Configure the Cisco WNBP by using the Setup Wizard.
STEP 2 When instructed to do so by the Setup Wizard, insert the Ethernet cable of the
wireless bridge into the RJ-45 phone port marked SW, located on the back of the
IP phone base station.
STEP 3 Connect the power cable of the Cisco WNBP to the power port on the phone
base.
STEP 4 Connect one end of the IP phone power adapter into the power port of the
wireless bridge.
STEP 5 Connect the other end of the IP phone power adapter into an electrical outlet.

Installing Your Phone
Connecting Your Phone to the Network
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 18
2
Connecting a PC to Your Phone
A PC can be connected to the network through the phone. Cisco does not
recommend connecting a PC to the phone if the phone is connected to the
network wirelessly.
To connect a PC to your phone:
STEP 1 Connect one end of a Cat5e or higher Ethernet cable (not provided) to the RJ-45
port marked PC on the back of the phone body. See the Figure 1.
STEP 2 Connect the other end of the Ethernet cable to the Ethernet port on your PC.
Connecting a Wired or Wireless Headset
Cisco IP phones support headsets from other manufacturers. For the latest
supported models, contact your reseller. Additional information can be found at
the manufacturer websites.
Each brand and type of headset might require different steps for connection.
Consult the documentation for your particular headset for more information. In
general, to connect a headset:
•Wireless—Connect the headset telephone cord into the telephone port on
the back of the IP Phone.

Installing Your Phone
Connecting Your Phone to the Network
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 19
2
•Wired headsets—Connect the 2.5mm connector from the headset into the
headset port on the right side of the IP phone:
Installing the Desk Stand or Wall Mount (Optional)
The phone can be set on a flat surface, such as a desk, or mounted to a wall. This
section describes the installation of the desk stand. If you are attaching an
attendant console, attach the console before attaching the desk stand.
To mount the phone to the wall, you must use the MB100 wall mount bracket kit
(available separately). Do not attach the desk stand if you intend to mount the
phone to the wall. To mount the phone on the wall, follow the instructions included
with the wall mount.