Cisco Cisco 7960 User manual

Collier County Public Schools
Cisco IP Phone 7960 / 7940 Quick Reference Guide
Cisco IP Phone 7960 / 7940 Quick Reference Guide
Collier County Public Schools
Page 1 of 2
Revised 7/01/2012
Placing a call:
Lift the handset and dial number OR
Press the NewCall soft key and dial number OR
Press the Speaker button and dial number
Answering a call:
Lift the handset OR
Press the Answer soft key OR
Press the Speaker button
Ending a call:
Hang up the handset OR
Press the EndCall soft key OR
Press the Speaker button
Putting a call on hold:
While on a call, press the Hold soft key
To return, press the Resume soft key
Transferring a call:
During a call, press the Trnsfer soft key
Dial the number to which you want to transfer the call
When you hear ringing, press Trnsfer again (blind
transfer), or when the Party answers, announce the
call and press Trnsfer (screened transfer)
If the party refuses the call, press the EndCall soft
key, then the Resume soft key to return to original call
Hang up
Forwarding a call:
Press the CFwdAll soft key
Enter the number to which you want to forward all
your calls OR to have all calls forwarded to voicemail,
press the Messages button)
To cancel forwarding, press the CFwdAll soft key
Conference calls:
During a call, press the More soft key, then the
ConFrn soft key
Dial the extension of another person or dial 5 and
then the external phone number
When call connects, press ConFrn again to add this
person to the conference
Repeat above steps to add more people (max 5)
If you miss dial, press the EndCall soft key, then the
Resume soft key to return to original call
Pickup Group:
If you are in a pickup group, you hear the line ringing,
first get a dial tone and press the Pickup soft key
The line should now ring on your phone, press
Answer
Accessing mailbox from YOUR office phone:
Press the messages button, enter your PIN,
press # key OR
Dial 64000, enter PIN, press # key
Accessing mailbox from any CCPS office phone:
Dial 70004
Enter your ID (your CCPS Phone ext. or the last
5 digits of your CCPS phone number), press #
key
Enter your PIN, press # key
Accessing mailbox from ANY phone:
Dial 2393770004
Enter your ID (your CCPS phone ext. or the last
5 digits of your CCPS phone number)
Press # key, enter PIN, Press # key
OR
Dial your own CCPS telephone number
When you reach voicemail Press *, enter ID
(your phone ext.), Press #, enter your PIN, press
# key
Main menu:
1 Review Messages
2 Send Messages
4 Personal Options
5 Restart Session
Reviewing Messages:
1 –Repeat
2 –Save
3 –Delete
4 –Reply
5 –Forward
6 –Mark New
7 –Skip
8 –Message Property
* - ???
0 –Help
Record Greeting:
Press 4, then press 1, then follow prompts
Record Name:
Press 4, then press 3, then press 2, then follow prompts
Change Password:
Press 4, then press 3, then press 1 and follow prompts
(password = 5-15 digits)
Note: Voicemail resets and new voicemail accounts are
setup with the temporary PIN of 1379.
Old Messages:
Saved messages will remain until deleted. Once Deleted
messages are 180 days old the system will automatically
delete them.

Collier County Public Schools
Cisco IP Phone 7960 / 7940 Quick Reference Guide
Cisco IP Phone 7960 / 7940 Quick Reference Guide
Collier County Public Schools
Page 2 of 2
Revised 7/01/2012