Cisco 7941G - Unified IP Phone VoIP User manual

Phone Features
•Phone Overview, page 1
•Buttons and Hardware, page 1
•Line and Call Definitions, page 5
•Phone Screen Features, page 7
•Feature Buttons and Menus, page 8
•Feature Availability, page 9
•SIP and SCCP Signaling Protocols, page 10
•Energy Savings, page 11
Phone Overview
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network
that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls,
make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend
your call-handling capabilities. Depending on the configuration, your phone supports:
•Access to network data, XML applications, and web-based services.
•Online customizing of call features and services from your Cisco Unified Communications Manager
User Options web pages.
•A comprehensive online help system that displays information on the phone screen.
Buttons and Hardware
This section describes the phone buttons and hardware.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Cisco Unified IP Phone 7962G
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,
on page 3 for the description of the numbered items.
Cisco Unified IP Phone 7961G and 7961G-GE
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,
on page 3 for the description of the numbered items.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7942G
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,
on page 3 for the description of the numbered items.
Cisco Unified IP Phone 7941G and 7941G-GE
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,
on page 3 for the description of the numbered items.
Buttons and Hardware Identification
The following table describes the buttons and hardware on the phones.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
Cisco Unified IP Phone 7942G

DescriptionItem
Depending on configuration, programmable buttons provide access to:
•Phone lines (line buttons) and intercom lines
•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
•Web-based services (such as a Personal Address Book button)
•Call features (such as a Privacy, Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into
Hunt Group
Amber, flashing—Incoming call or reverting call
Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect
call)
Programmable buttons
1
Shows call features.Phone screen2
Enables you to adjust the angle of the phone base.Footstand button3
Auto-dials your voice message service (varies by service).Messages button4
Opens/closes the Directories menu. Use the button to access call logs and directories.Directories button5
Activates the Help menu.Help button6
Opens and closes the Settings menu. Use the button to change phone screen contrast and
ring settings.
Settings button7
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
Buttons and Hardware Identification

DescriptionItem
Opens and closes the Services menu.Services button8
Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume
(on-hook).
Volume button9
Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.Speaker button10
Toggles the microphone on or off. When the microphone is muted, the button is lit.Mute button11
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Enables you to scroll through menus and highlight items. When the phone is on-hook,
displays phone numbers from your Placed Calls log.
Navigation button13
Enables you to dial phone numbers, enter letters, and choose menu items.Keypad14
Each button activates a softkey option (displayed on your phone screen).Softkey buttons15
Indicates an incoming call or new voice message.Handset light strip16
Line and Call Definitions
The terms lines and calls can be easily confused.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
Line and Call Definitions

•Lines: Each line corresponds to a directory number or intercom number that others can use to call you.
Your phone can support up to six lines, depending on your phone and configuration. To see how many
lines you have, look at the right side of your phone screen. You have as many lines as you have directory
numbers and phone line icons: .
•Calls: Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
Line and Call Icons
Your phone displays icons to help you determine the call and line state.
DescriptionLine or Call StateIcon
No call activity on this line.On-hook line
You are dialing a number or an outgoing call is ringing.Off-hook line
You are connected to the other party.Connected call
A call is ringing on one of your lines.Ringing call
You have put the call on hold. See Hold and Resume.Call on hold
Another phone that shares your line has a connected call. See
Shared Lines, for details.
Remote-in-use
A holding call is reverting to your phone. See Hold and Resume.Reverting call
See Secure Calls.Authenticated call
See Secure Calls.Encrypted call
See Busy Lamp Field Features.BLF-monitored line
is idle
See Busy Lamp Field Features.BLF-monitored line is
in-use
See Busy Lamp Field Features.BLF-monitored line is
ringing (BLF Pickup)
See Busy Lamp Field Features.Line in Do Not Disturb
(BLF feature)
The intercom line is not in use. See Intercom CallsIdle Intercom line
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
Line and Call Icons

DescriptionLine or Call StateIcon
The intercom line is sending or receiving one-way audio.
See Intercom Calls.
NoteOne-way intercom call
You press the intercom line to activate two-way audio with the
intercom caller. See Intercom Calls.
Two-way intercom call
Phone Screen Features
The following figure shows how your main phone screen may look with an active call.
Displays the phone number (directory number) for your primary phone
line. When several feature tabs are open, the phone number and the
time and date display alternately in this area.
Primary phone line1
Serve as phone line buttons, intercom line buttons, speed-dial buttons,
phone service buttons or phone feature buttons. Icons and labels
indicate how these buttons are configured.
Programmable buttons2
Displays a softkey function for the corresponding softkey button .
Softkey labels3
Displays audio mode icons, status information, and prompts.Status line4
Displays current calls per line, including caller ID, call duration, and
call state for the highlighted line (standard view). See Line and Call
Definitions, on page 5, and Multiple Calls.
Call activity area5
Indicates call activity.Phone tab6
Indicate an open feature menu. See Feature Buttons and Menus, on
page 8.
Feature tabs7
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
Phone Screen Features

The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide
mode depending on how your phone has been set up. A phone window in Wide mode spans the entire
width of the phone screen. However, neither you nor your administrator can adjust the phone screen
viewing mode.
Note
Phone Screen Cleaning
Use only a soft, dry cloth to clean phone screen. Do not use any liquids or powders on the phone, because
they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the
phone is in this condition, you can clean the screen, as long as you know that the phone remains asleep until
you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following
the preceding cleaning instructions.
Related Topics
Energy Savings, on page 11
Feature Buttons and Menus
Press a feature button to open or close a feature menu.
Then...If you want to...
Press a feature button:
Messages
Services
Directories
Settings
Help
Open or close a feature menu
Press the Navigation button.Scroll through a list or menu
Press Exit. Pressing Exit from the top level of a menu, closes the menu.Go back one level in a feature
menu
Press a feature tab. Each feature menu has a corresponding tab. The tab
is visible when the feature menu is open.
Switch between open feature
menus
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
Phone Screen Cleaning

Phone Help System
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
Then...If you want to...
Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
•About Your Cisco Unified IP Phone—Details about your phone
•How do I...?—Procedures for common phone tasks
•Calling Features—Descriptions and procedures for calling features
•Help—Tips on using and accessing Help
View the main menu
Press and then quickly press a button or softkey.
Learn about a button or
softkey
Press , , or to display a feature menu. Highlight a menu item,
then press twice quickly.
Learn about a menu
item
Press twice quickly. Select the help topic you need.
Get help using Help
Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be available
to you or may work differently on your phone. Contact your support desk or system administrator for
information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure some
features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Line Button Label and IconSoftkeyFeature
CallBack
CallBackCall Back
Forward All
CFwdALLCall Forward
Park
ParkCall Park
PickUp
PickUpCall PickUp
Conference
ConfrnConference
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
Phone Help System

Line Button Label and IconSoftkeyFeature
Conference List
ConfListConference List
Do Not Disturb or Do Not Disturb
DNDDo Not Disturb
End Call
EndCallEnd Call
Group PickUp
GPickUpGroup Pickup
Hold
HoldHold
Hunt Group or Hunt Group
HLogHunt Group
Malicious Call ID
MCIDMalicious Call Identification
MeetMe
MeetMeMeet Me Conferencing
Mobility
MobilityMobility
New Call
New CallNew Call
Other PickUp
OPickUpOther PickUp
Quality Reporting Tool
QRTQuality Reporting Tool
Redial
RedialRedial
Remove Last Participant
RmLstCRemove Last Conference
Party
Transfer
TransferTransfer
Video
VidModeVideo Support
SIP and SCCP Signaling Protocols
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol)
or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.
Call features can vary depending on the protocol. This phone guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can contact your system administrator or
you can choose > Model Information >Call Control Protocol on your phone.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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Phone Features
SIP and SCCP Signaling Protocols