Cisco 7962G - Unified IP Phone VoIP User manual

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Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco Unified IP Phone 7962G and
7942G for Cisco Unified
Communications Manager 6.0
(SCCP and SIP)
INCLUDING LICENSE AND WARRANTY
Customer Order Number:
Text Part Number:

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) iii
Contents
Softkey Definitions i
Common Phone Tasks i
Phone Screen Icons ii
Button Icons ii
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Lines and Calls 10
Understanding Line and Call Icons 11
Understanding Phone Screen Features 11
Cleaning the Phone Screen 12
Understanding Feature Buttons and Menus 13
Accessing the Help System on Your Phone 13
Understanding Feature Availability 14
Understanding SIP vs. SCCP 15
Basic Call Handling 16
Placing a Call—Basic Options 16

iv OL-12644-01
Placing a Call—Additional Options 17
Answering a Call 18
Ending a Call 19
Using Hold and Resume 20
Using Mute 21
Switching Between Multiple Calls 21
Switching an In-Progress Call to Another Phone 22
Viewing Multiple Calls 22
Transferring Calls 23
Sending a Call to a Voice Message System 24
Forwarding All Calls to Another Number 24
Using Do Not Disturb 25
Making Conference Calls 26
Understanding Types of Conference Calls 26
Starting and Joining a Standard Conference 27
Starting or Joining a Meet-Me Conference Call 29
Placing or Receiving Intercom Calls 29
Advanced Call Handling 31
Speed Dialing 31
Picking Up a Redirected Call on Your Phone 32
Storing and Retrieving Parked Calls 33
Logging Out of Hunt Groups 34
Using a Shared Line 35
Understanding Shared Lines 35
Adding Yourself to a Shared-Line Call 36
Preventing Others from Viewing or Barging a Shared-Line Call 37
Using BLF to Determine a Line State 38
Making and Receiving Secure Calls 38
Tracing Suspicious Calls 39
Prioritizing Critical Calls 39
Using Cisco Extension Mobility 41
Managing Business Calls Using a Single Phone Number 41

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) v
Using a Handset, Headset, and Speakerphone 44
Obtaining a Headset 45
Using AutoAnswer 45
Changing Phone Settings 46
Customizing Rings and Message Indicators 46
Customizing the Phone Screen 47
Using Call Logs and Directories 48
Using Call Logs 48
Directory Dialing 50
Using Corporate Directory on Your Phone 50
Using Personal Directory on Your Phone 51
Accessing Voice Messages 54
Using the User Options Web Pages 55
Accessing Your User Options Web Pages 55
Configuring Features and Services on the Web 56
Using Personal Directory on the Web 56
Using Your Personal Address Book on the Web 56
Configuring Fast Dials on the Web 57
Using the Address Book Synchronization Tool 58
Setting Up Speed Dials on the Web 58
Setting Up Phone Services on the Web 59
Controlling User Settings on the Web 60
Controlling Line Settings on the Web 61
Setting Up Phones and Access Lists for Mobile Connect 63
Using Cisco WebDialer 66
Understanding Additional Configuration Options 68
Troubleshooting Your Phone 70
General Troubleshooting 70
Viewing Phone Administration Data 71

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Using the Quality Reporting Tool 71
Cisco One-Year Limited Hardware Warranty Terms 72
Index 75

Cisco, Cisco Systems, the Cisco logo, and the Cisco
Systems logo are registered trademarks or trademarks of
Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries. All other trademarks
mentioned in this document or Website are the property of
their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0705R)
© 2007 Cisco Systems, Inc. All rights reserved.
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QUICK REFERENCE
Cisco Unified IP Phone
7962G and 7942G for
Cisco Unified
Communications
Manager 6.0
(SCCP and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Set up/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details
(SCCP only)
Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
Dial Dial a phone number
DirTrfr
(SCCP only)
Transfer two calls to each other
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
current intercom call
Erase Reset settings to their defaults
Exit Return to the previous screen
Common Phone Tasks
View online help on
the phone
Press .
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial. Or press
the Navigation button
while on-hook to see
your Placed Calls log.
Switch to the handset
during a call
Pick up the handset.
Switch to the speaker
or headset during a call
Press or , then
hang up the handset.
Mute your phone Press .
Use your call logs Press to choose a
call log. To dial,
highlight a listing and go
off-hook.
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer a call to a new
number
Press Transfer, enter the
number, then press
Transfer again.
Place an intercom call Press intercom button,
enter a number if
necessary, and speak
after you hear the tone.
Start a standard (ad
hoc) conference call
Press more > Confrn,
dial the participant, then
press Confrn again.

GPickUp Answer a call ringing in another
group
iDivert Send or redirect a call to a voice
messaging system
Join
(SCCP only)
Join several calls already on a
single line to create a conference
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the
system administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
VidMode
(SCCP only)
Choose a video display mode
<< Delete entered characters
>> Move through entered characters
Phone Screen Icons
Line and Call Status
Call Forwarding enabled
Call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
Busy line in a speed-dial, call log, or
directory listing (BLF feature)
Idle line in speed-dial, call log, or
directory listing (BLF feature)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Intercom line in idle state
Intercom line in one-way audio call
Intercom line in two-way audio call
Audio or Video Mode
Handset in use
Headset in use
Speakerphone in use
Video enabled (SCCP only)
Feature Access
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry in a call log is ready to edit
(SIP only)
Option selected
Feature enabled
Button Icons
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 7.
Learn what the button lights
mean
See Understanding Buttons and Hardware, page 7.
Learn about the display See Understanding Phone Screen Features, page 11.
Make calls See Placing a Call—Basic Options, page 16.
Put calls on hold See Using Hold and Resume, page 20.
Mute calls See Using Mute, page 21.
Transfer calls See Transferring Calls, page 23.
Make conference calls See Making Conference Calls, page 26.
Set up speed dialing See Speed Dialing, page 31.
Share a phone number See Using a Shared Line, page 35.
Use your phone as a
speakerphone
See Using a Handset, Headset, and Speakerphone, page 44.
Change the ring volume or tone See Changing Phone Settings, page 46.
View your missed calls See Using Call Logs and Directories, page 48.
Listen to your voice messages See Accessing Voice Messages, page 54.
See softkey and icon definitions See the Quick Reference Card in the front of this guide.

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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only.)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate
basic calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G phones do
not exist, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview
of the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.

Getting Started
Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 3
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to [email protected].
Accessibility Features
A list of accessibility features is available upon request.

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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
AUX
DC48V
10/100 SW 10/100 PC
+
113656
2
8
3
45
6
7
1
1DC adaptor port (DC48V) 5Access port (10/100 PC)
2AC-to-DC power supply 6Handset port
3AC power cord 7Headset port
4Network port (10/100 SW) 8Footstand button

Connecting Your Phone
Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 5
Adjusting the Footstand
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
1 2 3
120521
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where

6OL-12644-01
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See the “Using External Devices” section on page 2, for more information.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube or power injector.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com
http://www.jabra.com

An Overview of Your Phone
Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 7
An Overview of Your Phone
The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice
communication over the same data network that your personal computer uses, allowing you to place
and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls,
and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics and table below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7962G
1
16
3
4
5
7
9
6
8
101112131415
184911
1
2

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Cisco Unified IP Phone 7942G
184910
4
5
6
7
9
101112131415
16
13
8
1
2

An Overview of Your Phone
Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 9
Item Description For more information, see...
1Programmable
buttons
Depending on configuration,
programmable buttons provide access to:
• Phone lines and intercom lines (line
buttons) and intercom lines
• Speed-dial numbers (speed-dial
buttons, including the BLF speed-dial
feature)
• Web-based services (for example, a
Personal Address Book button)
• Call features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt
Group
Amber, flashing—Incoming call
or reverting call
Red, steady—Remote line in use
(shared line or BLF status)
• Understanding Phone
Screen Features, page 11
• Basic Call Handling,
page 16
• Speed Dialing, page 31
• Using a Shared Line,
page 35
• Using BLF to Determine a
Line State, page 38
• Using BLF to Determine a
Line State, page 38
• Placing or Receiving
Intercom Calls, page 29
2Phone screen Shows phone features. Understanding Phone Screen
Features, page 11
3Footstand button Allows you to adjust the angle of the phone
base.
Adjusting the Footstand,
page 5
4Messages button Auto-dials your voice message service
(varies by service).
Accessing Voice Messages,
page 54
5Directories button Opens/closes the Directories menu. Use it
to access call logs and directories.
Using Call Logs, page 48
6Help button Activates the Help menu. Accessing the Help System on
Your Phone, page 13

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Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone
7942G supports one to two lines, depending on configuration. To see how many lines you have, look
at the right side of your phone screen. You have as many lines as you have directory numbers and
phone line icons: .
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
7Settings button Opens/closes the Settings menu. Use it to
control phone screen contrast and ring
sounds.
Changing Phone Settings,
page 46
8Services button Opens/closes the Services menu. Using the User Options Web
Pages, page 55
9Volume button Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset,
and Speakerphone, page 44
10 Speaker button Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 44
11 Mute button Toggles the microphone on or off. When
the microphone is muted, the button is lit.
Using Mute, page 21
12 Headset button Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 44
13 Navigation button Allows you to scroll through menus and
highlight items. When the phone is
on-hook, displays phone numbers from
your Placed Calls log.
Using Call Logs, page 48
14 Keypad Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 16
15 Softkey buttons Each activates a softkey option (displayed
on your phone screen).
Understanding Phone Screen
Features, page 11
16 Handset light strip Indicates an incoming call or new voice
message.
Accessing Voice Messages,
page 54
Item Description For more information, see...

An Overview of Your Phone
Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 11
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Icon Line or Call State Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are currently connected to the other party.
Ringing call An incoming call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume, page 20.
Remote-in-use Another phone that shares your line has a connected call. See Using a
Shared Line, page 35, for details.
Reverting call A holding call is reverting to your phone. See Using Hold and Resume,
page 20.
Authenticated
call
See Making and Receiving Secure Calls, page 38.
Encrypted call See Making and Receiving Secure Calls, page 38.
Idle line (BLF) See Using BLF to Determine a Line State, page 38.
Busy line (BLF) See Using BLF to Determine a Line State, page 38.
Line in Do Not
Disturb (BLF)
See Using BLF to Determine a Line State, page 38.
Idle Intercom
line
The intercom line is not in use. See Placing or Receiving Intercom Calls,
page 29.
One-way
intercom call
The intercom line is sending or receiving one-way audio. See Placing or
Receiving Intercom Calls, page 29.
Two-way
intercom call
The recipient pressed the intercom line to activate two-way audio with
the caller. See Placing or Receiving Intercom Calls, page 29.
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:

17
6
5
4
2
3
137522
77961
1Primary phone
line
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
alternate display in this area.
2Programmable
button
indicators
Programmable buttons can serve as phone line buttons, speed-dial buttons,
phone service buttons or phone feature buttons. Icons and labels indicate how
these buttons are configured. For an icon reference, see “Phone Screen Icons” in
the Quick Reference Card at the front of this guide.
3Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button
.
4Status line Displays audio mode icons, status information, and prompts.
5Call activity
area
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See “Understanding Line and Call
Icons” section on page 11, and Viewing Multiple Calls, page 22.
6Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.
7Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and
Menus, page 13.
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Cleaning the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.