Cisco Cisco Unified IP Phone 7960G User manual

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Cisco Unified IP Phone 7960G and
7940G Guide for Cisco Unified
CallManager 4.2(3)
INCLUDING LICENSE AND WARRANTY
Phone Guide

Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS,
Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. or its affiliates in the U.S. and certain other countries. All other
brands, names, or trademarks mentioned in this document or Web site are the
property of their respective owners. The use of the word partner does not
imply a partnership relationship between Cisco and any other company.
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Quick Reference
Cisco Unified IP Phone
7960G and 7940G for
Cisco Unified
CallManager 4.2(3)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters at the cursor
when using EditDial
Dial Dial a phone number
DirTrfr Transfer two calls to each other
EditDial Edit a number in a call log
EndCall Disconnect current call
Exit Return to the previous screen
GPickUp Answer a call ringing in another
group
HLog Prevent hunt group calls from
ringing on your phone by logging
out of hunt groups
iDivert Send a call to your voice
messaging system
Join Join several calls already on a
single line to create a conference
Common Phone Tasks
View online help
on the phone.
Press or twice
quickly.
Place a call Go off-hook before or after
dialing a number.
Redial a number Press Redial.
Switch to the
speaker or
headset during a
call.
Press or press , then
hang up the handset.
Mute your
phone
Press .
Use your call
logs
Choose to choose
a call log. To dial, highlight
a listing and go off-hook.
Edit a number Press EditDial, << or >>.
Hold/resume a
call
Press Hold or Resume.
Transfer a call to
a new number
Press Transfer, enter a
target number, then press
Transfer again.
Start a standard
conference call
Press more > Confrn. Dial a
number, then press Confrn
again. Repeat for each
party.
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MeetMe Host a Meet-Me conference call
more Display additional softkeys
NewCall Make a new call
OPickUp Answer a call ringing in another
group that is associated with
your group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the
system administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select an item on the screen
Transfer Transfer a call
Update Refresh content
VidMode Choose a video display mode
<< Delete characters to left of the
cursor
>> Move through entered characters
Phone Screen Icons
Line and Call States
Call Forwarding enabled
Call on hold
Connected call
Hold Reversion call
Incoming call
Off-hook line
Outgoing call
Shared line in use
Secure Calls
Authenticated call
Encrypted call
Selected Device
Handset in use
Headset in use
Speakerphone in use
Critical Calls
Priority call
Medium priority call
High priority call
Highest priority call
Button Icons
Other Features
Phone line
Speed-Dial button configured
Web-based phone service
Message waiting
Video enabled
Call selected
Option enabled
Messages
Services
or Help
Directories
Settings
Speaker
Mute
Headset
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Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Customizing Your Phone on the Web 2
Safety and Performance Information 2
Accessibility Features 12
Connecting Your Phone 13
An Overview of Your Phone 16
Understanding Buttons and Hardware 16
Understanding Phone Screen Features 19
Cleaning the Phone Screen 20
Understanding Feature Buttons and Menus 20
Understanding the Help System on Your Phone 21
Understanding Lines vs. Calls 21
Understanding Line and Call Icons 21
Understanding Feature Availability 22
Basic Call Handling 23
Placing a Call—Basic Options 23
Placing a Call—Additional Options 24
Answering a Call 25
Ending a Call 26
Using Hold and Resume 26
Using Mute 27
Switching Between Multiple Calls 27

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Viewing Multiple Calls 28
Transferring Calls 28
Forwarding All Calls to Another Number 29
Making Conference Calls 30
Understanding Types of Conference Calls 30
Starting and Joining a Standard Conference 31
Starting or Joining a Meet-Me Conference Call 33
Advanced Call Handling 34
Speed Dialing 34
Picking Up Redirected Calls on Your Phone 35
Using a Shared Line 36
Understanding Shared Lines 36
Adding Yourself to a Shared-Line Call 36
Preventing Others from Viewing or Joining a Shared-Line Call 37
Storing and Retrieving Parked Calls 38
Making and Receiving Secure Calls 39
Tracing Suspicious Calls 40
Prioritizing Critical Calls 40
Using Cisco Extension Mobility 41
Logging Out of Hunt Groups 42
Using a Handset, Headset, and Speakerphone 43
Obtaining a Headset 43
Using AutoAnswer 44
Using Phone Settings 45
Customizing Rings and Message Indicators 45
Customizing the Phone Screen 46

Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) v
Using Call Logs and Directories 47
Using Call Logs 47
Directory Dialing 48
Using Corporate Directory on Your Phone 48
Using Personal Directory on Your Phone 49
Accessing Voice Messages 50
Accessing Your User Options Web Pages 51
Logging In to the User Options Web Pages 51
Subscribing to Phone Services 52
Understanding Additional Configuration Options 53
Troubleshooting Your Phone 55
General Troubleshooting 55
Viewing Phone Administration Data 56
Using the Quality Reporting Tool 56
Cisco One-Year Limited Hardware Warranty Terms 57
Index 59

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Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press or on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 13.
Use your phone after it is installed Start with An Overview of Your Phone, page 16.
Learn about the phone buttons See Understanding Buttons and Hardware, page 16.
Learn about the phone screen See Understanding Phone Screen Features.
Make calls See Placing a Call—Basic Options, page 23.
Put calls on hold See Using Hold and Resume, page 26.
Mute calls See Using Mute, page 27.
Transfer calls See Transferring Calls, page 28.
Make conference calls See Making Conference Calls, page 30.
Set up speed dialing See Speed Dialing, page 34.
Share a phone number See Using a Shared Line, page 36.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 43.
Change ring volume or tone See Using Phone Settings, page 45.
View your missed calls See Using Call Logs, page 47.
Listen to your voice messages See Accessing Voice Messages, page 50.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic
calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your computer. You can use your Cisco Unified CallManager User
Options web pages to establish and customize phone services and to control phone features and
settings from your computer. This guide provides a brief overview of these capabilities. For complete
instructions, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:

Getting Started
Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) 3
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET

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Attention
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI

Getting Started
Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) 5
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR

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Getting Started
Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) 7
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em
que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko
for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER

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Getting Started
Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) 9

10 OL-8498-02
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Using an External Power Supply
The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:

Getting Started
Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3) 11
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Warning The power supply must be placed indoors.
Caution Only use the Cisco specified power supply with this product.
Power Outages
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that
are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use shielded cables for the external device, or use cables with a better shield and connector.
•Shorten the length of the external device cable.
•Apply ferrites or other such devices on the cables for the external device.

12 OL-8498-02
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Accessibility Features
A list of accessibility features is available upon request.