Cisco IP DECT 6823 User manual

CISCO DECT
6823 & 6825
USER GUIDE
Last Updated: October 2021
SMARTVOICE

Overview.............................................................................................................................................................................1
Install The Batte ry in the Handse t .......................................................................................................................1
Buttons and Hardware ..............................................................................................................................................3
Navigation.........................................................................................................................................................................6
Su ppo rte d Ch aracte rs....................................................................................................................................................6
Screen Features...............................................................................................................................................................7
Header Icons.....................................................................................................................................................................7
Make Calls..........................................................................................................................................................................9
Cre ate an N-Way Conference Call...........................................................................................................................12
Transfer A Call.............................................................................................................................................................13
Ring Volume Settings..............................................................................................................................................13
Directo rie s.....................................................................................................................................................................14

1
Overview
Learn about the features of your Cisco DECT 6823 and 6825 Handset so you
can initiate calls, transfer calls and much more.
Install The Battery in the Handset
The handset battery is shipped inside the handset but there’s a plastic tab over
the battery contacts. You need to remove the plastic tab.
Step 1
On the back of the handset, turn the latch counterclockwise to unlock
the back, lift the clip, and lift the cover to remove the battery cover.
Step 2
Remove the battery from the handset.

2
Step 3
Remove the plastic over the contacts.
Step 4
Place the battery under the clip and drop it into the compartment.
The battery contacts are on the top left edge of the battery and the top
left edge of the battery compartment.
Ensure that the contacts meet and that the battery is seated in the
compartment.
Note: The battery fits only one way in the compart me nt . Don’t force the
battery in the wrong way in the battery compartment.
Step 5
Replace the battery cover, make sure that the cover is closed, and turn
the latch clockwise to the locked position.
Don't force the cover closed. If it doesn't close easily, take it off and
check that the battery is completely seated in the battery compartm ent .

3
Buttons and Hardware
Your handset has many buttons and hardware features that you’ll use
regularly. Use the following figure and table to identify the important button
and hardware features. The figure above the 6823 Handset and 6825
Handset. The 6825 Ruggedized Handset is similar to 6825 Handset in
appearance.
6825 & 6823 Handset Buttons and Hardware
6825 & 6825 Ruggedized
6823
5
2
1
4
3
5
1
2
2
3
4
4
3
5

4
Item
Name or
Grouping
Description
1
Indicator Light
(LED)
Indicator light to identify states. You can configure the event
that triggers the red, yellow or green LED.
2
Headset Port
Headset port with cover Remove the protective cover and
plug in headset or ear buds (3.5 mm audio jack).
3
Softkeys, handset
control buttons
(Speaker, Menu),
Navigation
cluster, call
control buttons
(Answer/Se nd ,
Power/End ).
Softkeys Activate the option
displayed on the screen
Speaker Toggle the speaker mode on or off for the handset.
Menu Access directories, settings, status, and other
informati on.
Navigation cluster Navigation ring and Select button:
•Navigation ring (outer ring): Move up, down, left or right
•Select button (centre of the cluster): select a menu
item.
Answer/Sen d Answer a ringing call, or after dialing a
number, press to place the call.
Power/End Turn the handset on or off, or end a connect ed
call. In menus, this button returns you to the previous screen.
Item
Name or
Description

5
Grouping
4
Keypad
Dial numbers and enter letter. Use the keys 2 through 9 to enter
letters and numbers.
One
•Enter “1” when you dial a number
•Access voicemail by pressing and holding to automatically
dial the voicemail system.
•Enter these special text characters: . ! ? , “ @ + ; :
Asterisk
•Press and hold to add the plus (+) symbol at the beginning
of a phone number.
Zero
•Enter “0” when you dial a number.
•Press and hold to lock or unlock the keypad.
•Enter a space.
Pound
•Press and hold to silence the handset ringer. If configured ,
the handset vibrates instead.
•Enter this special text character: #
5
Volume and Mute
buttons
Volume
•When the handset is idle, change the ring volume or turn off the
ringer.
•During a call, control the speaker volume for the active handset,
headset, or speaker.
Mute Toggle the mute feature on or off.

6
Navigation
Use the outer ring of the Navigation cluster to scroll through menus and to
move between fields. Use the inner Select button of the Navigation cluster
to select menu items.
Supported Characters
When you input information, the handsets support the following characters:
Tip: You can press the centre softkey in the 6823 Handset to access the
special characters.

7
Screen Features
The screen shows information about your handset such as directory number,
date and time, and softkeys. The screen is made up of three sections: the
header row, the middle section, and the footer row. Menu items on the
screen may vary based on service provider configuration.
Header Icons
The header icons tell you about the handset state. This section displays the
header icons and gives their meaning. The header row icons can be
different when do not disturb (DND) is enabled.
Audio Path Icons
Icon
DND Mode Icon
Descripti on
Speaker is off.
Headset in use.
Handset is muted.
1
At the top of the screen is the
header row. The header row
displays the radio signal strength
and battery charge, as well
several icons. The icons display
when featuresare active.
2
The middle ofthe screen
displays the information
associated with the handset:
date and time, configured
handset owner,and handset
phone number.
3
The bottom row of the screen
contains the softkey labels. Each
label indicates the action for the
softkey button belowthe screen.
Sometimes, icons are displayed
above the softkey labels.

8
Bluetooth Icons
Only the 6825 Handset supports Bluetooth. The feature may not be
supporte d with certain wireless headse ts.
Icon
DND Mode Icon
Descripti on
Bluetooth® is connected.
Bluetooth® is disconnected.
Network Icons
Icon
DND Mode Icon
Descripti on
No network connecti on.
Weak network connection.
Good network connecti on.
Better network connectio n.
Best network connection.
Battery Icons
Icon
DND Mode Icon
Descripti on
Battery is depleted. Recharge the battery to
use the handset.
Battery is 1% to 24% charged. Recharge the
battery as soon as possible.
Battery is 25% to 49% charged.
Battery is 50% to 74% charged.
Battery is 75% to 100% charged.
Battery is charging.

9
Call Related Icons
Icon
DND Mode Icon
Descripti on
N/A
Answered call.
N/A
Dialed call.
N/A
Do not disturb is enabled.
N/A
Phone is forwarded.
N/A
Voicemail message waiting.
N/A
Missed call.
Make Calls
Your handset works just like a regular phone, but the features make it easier
for you to make calls.
Make a Call
Step 1
When your handset is idle, enter the phone number with the
keypad. To start the number with plus (+), press and hold Asterisk
until the + displays on the screen
Step 2
Press Answer/Send.

10
Make a Call with the Speakerphone
Make a Call with a Headse t
Answer a Call
End a Call
Step 1
When your handset is idle, enter the phone number with the
keypad. To start the number with plus (+), press and hold Asterisk
until the + displays on the screen.
Step 2
Press Speakerpho n e
Step 3
Press Answer/Send.
Step 1
When your handset is idle, remove the cover from the headset port
and plug in your headset.
Step 2
Enter the phone number with the keypad. To start the number with
plus(+), press and hold Asterisk until the + displays on the
screen.
Step 3 Press Answer/Send.
Step 1
Press Answer/Send.
Step 1
Press Power/End.

11
Hold and Resume a Call
You can put a call on hold and then resume it.
Swap Between Active and Held Calls
When you have an active call and a held call, you can easily swap the calls. The
current active call goes on hold and the previously held call becomes the active
call. Perform one of these actions:
Step 1
From an active call, press Hold.
Step 2
Press Resume to pick the call back up.
6823 Handset
Press up or down on the navigation ring.
6825 Handset
Press up or down on the navigation ring, or Press Swap.

12
Create an N-Way Conference Call
You can add another person into an active call to create a three-wa y confere nce
call.
Step 1
From an active call,
• 6825 Handset: Press Conf. then the Hold softkey.
• 6823 Handset: Press More > Conference > Hold.
Step 2 User A now calls User B and the call connects. User A then presses
Conf again to let User B join the conference call.
Step 3
To add another participant, User A presses the Hold softkey, dials
the number then presses Conf. Everyone should hear each other
now and be able to have conversation. User A does this procedure
again to add more participants to the call.

13
Transfer A Call
You can transfer a call to a coworker. You can transfer the call without waiting for
the cowork er to answer, or talk with the cowork er before you transfer the call.
Blind Call Transfer
Consultative Call Transfer
Ring Volume Settings
Set The Ring Volume Settings from the Settings Menu
You can change the volume of the ringer. The ring volume does not impact the
volume level when you are on a call.
6823 Handset
Press More > Select Transfer, dial the number > Press Transfer
again.
6825 Handset Press Transfer, dial the number > Press Transfer again.
6823 Handset
Press More > Select Transfer, dial the number > Press Call
button> stay on the line to introduce caller then Transfer.
6825 Handset Press Transfer, dial the number > Press Call button >
stay on the line to introduce caller then Transfer.
Step 1 Press Menu
Step 2 Select Settings > Audio settings > Ring volume.
Step 3
Press right or left on the ring of the navigation cluster.
Step 4
Press Ok to save the level.

14
Set The Ringtone for Different Call Types
You can set different ring tones for these types of calls:
•Normal call
•Normal message
•Urgent message
•Emergency High, Medium, and Low
•Alert
Directories
Step 1
Press Menu
Step 2
Select Settings > Audio settings
Step 3
6823 Handset: Ring melody
6825 Handset:
•Ring melody
•Ring normal msg
•Ring urgent msg
•Ring emergency
•Ring emerg. high
•Ring emerg. med
• Ring emerg. low
Step 1
On your phone, go to Directory > Select Enterprise or Group or Group
Common or Personal.
Step 2 Enter First Name or Last Name and click Search.
Step 3
The searched Enterprise or Group or Group Common or Personal
contact will appear.
Step 4 Select the contact from the result.
Step 5 Press the middle "Navigating ring" to call.

For customer care and technical support, contact 1-877-742-9249.