Cisco UNIFIED 9971 User manual

Flinders
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CRICOS No. 00114A
CISCO 9971
Video Phone
User Manual

Flinders
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CRICOS No. 00114A
Table&of&Contents&
Phone Connections for Cisco Unified IP Phone 9971 .................................................6!
Wireless Connection and Bluetooth .........................................................................7!
Buttons and Hardware..............................................................................................7!
Phone Screen.........................................................................................................11!
Phone with Single Line .......................................................................................11!
Phone with Multiple Lines ...................................................................................12!
General Phone Information.................................................................................14!
General Phone Information ....................................................................................14!
Connect Foot Stand............................................................................................14!
Adjust Phone Display Viewing Angle..................................................................14!
Navigate and Select Items .....................................................................................15!
Clean Phone Display..............................................................................................16!
Call History .............................................................................................................16!
Line Status in Call History...................................................................................16!
Line Status in Call History...................................................................................17!
View Call History.................................................................................................17!
View Call Record Details ....................................................................................17!
Filter Call History ................................................................................................18!
Dial from Call History ..........................................................................................18!
Edit Number from Call History ............................................................................18!
Clear Call History................................................................................................18!
Delete Call Record from Call History ..................................................................19!
Video Camera Features .........................................................................................19!
Camera Lens Shutter .............................................................................................20!
Close Camera Lens Shutter ...............................................................................20!
Procedure ...........................................................................................................20!
Video Camera Installation ......................................................................................20!
Mount Camera on Phone....................................................................................20!
Mount Camera on Monitor..................................................................................21!
Preview Video ........................................................................................................22!
Access Preview Video ........................................................................................22!
Enable Video ......................................................................................................22!
Auto Transmit .....................................................................................................22!
Disable Auto Transmit ........................................................................................22!

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Preferences................................................................................................................22!
Ringtone .................................................................................................................22!
Change Ringtone................................................................................................24!
Wallpaper ...............................................................................................................25!
Brightness ..............................................................................................................25!
Adjust Brightness................................................................................................25!
Bluetooth (Headset) ...............................................................................................25!
Turn On Bluetooth ..............................................................................................25!
Turn Off Bluetooth ..............................................................................................25!
Font Size ................................................................................................................25!
Change Call Screen Font Size ...........................................................................26!
Change Call History Font Size............................................................................26!
Connect Bluetooth Accessory.............................................................................26!
Camera Brightness.................................................................................................22!
Adjust Brightness................................................................................................23!
View Area ...............................................................................................................23!
Adjust Camera View Area...................................................................................23!
Video Screen ......................................................................................................23!
Hide or Show Video ............................................................................................23!
View Camera Setup .............................................Error! Bookmark not defined.26!
Enable Auto Transmit .......................................Error! Bookmark not defined.26!
Adjust Camera Brightness ................................Error! Bookmark not defined.26!
Full Screen Video ...................................................................................................23!
Hide Softkeys in Full-Screen Video Mode ..........................................................23!
Enable Full Screen Video ...................................................................................24!
Mute Video..........................................................................................................24!
Swap Views ........................................................................................................24!
Adjust Picture-in-Picture Position .......................................................................24!
Address Book Overview.............................................................................................26!
Flinders Directory ...................................................................................................26!
Search and Dial Contact.....................................................................................26!
Search and Dial Contact While on Call...............................................................26!
Corporate Directory ................................................................................................27!
Personal Directory..................................................................................................27!
Sign In and Out of Personal Directory ................................................................27!

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Add Personal Directory Entry from Phone..........................................................27!
Search for Entry in Personal Directory ...............................................................27!
Dial Number from Personal Directory .................................................................28!
Delete Personal Directory Entry .........................................................................28!
Edit Personal Directory Entry..............................................................................28!
Fast-Dial Codes with Personal Directory................................................................28!
Assign Fast-Dial Code to Personal Directory Entry ............................................28!
Place Call Using Fast-Dial Code ........................................................................29!
Delete Fast-Dial Code ........................................................................................29!
Messages Overview...................................................................................................29!
Call Back....................................................................................................................29!
Forward All Calls ....................................................................................................29!
Call Park.................................................................................................................30!
Park ....................................................................................................................30!
Directed Call Park...............................................................................................30!
Park and Retrieve Call Using Park.........................................................................30!
Park Call Using Assisted Directed Call Park..........................................................31!
Call Pickup .............................................................................................................31!
Pickup .................................................................................................................31!
Group Pickup ......................................................................................................31!
Other Pickup .......................................................................................................31!
Answer Call Using Group PickUp and Group PickUp Number ..............................32!
Answer Call Using Group PickUp and Phone Number ..........................................32!
Answer Call Using Other PickUp............................................................................32!
Call Waiting................................................................................................................32!
Respond to Call Waiting Notification......................................................................32!
Conference ................................................................................................................33!
Add Party to Call to Create Conference .................................................................33!
Swap Between Calls Before Completing Conference ............................................33!
View Conference Participants ................................................................................33!
Remove Conference Participants...........................................................................33!
Do Not Disturb ...........................................................................................................34!
Turn DND On and Off.............................................................................................34!
Hold............................................................................................................................34!
Hold call..................................................................................................................34!

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Swap Between Holding and Active Calls ...............................................................34!
Put Call on Hold by Answering New Call ...............................................................34!
Determine If Shared Line Is On Hold .....................................................................35!
Remote Hold ..........................................................................................................35!
Hold Reversion ...................................................................................................35!
Respond to Hold Reversion Notification.............................................................35!
Hunt Groups...............................................................................................................35!
Sign In and Out of Hunt Group...............................................................................35!
Display Queue Statistics.....................................................................................36!
Line Status .............................................................................................................36!
Line Status Indicators .........................................................................................36!
Malicious Call Identification ....................................................................................36!
Speed Dial .................................................................................................................36!
Directed Call Park ......................................................................................................36!
Call Pickup .................................................................................................................36!
Mute ...........................................................................................................................37!
On-Hook Dialling........................................................................................................37!
Dial Number On-Hook ............................................................................................37!
Dial International Number.......................................................................................37!
Redial .....................................................................................................................37!
Redial Number....................................................................................................37!
Shared Lines ..........................................................................................................38!
Speed Dial..............................................................................................................38!
Place Call with Speed-Dial Button ......................................................................38!
Use Speed-Dial Code On-Hook..........................................................................38!
Use Speed-Dial Code Off-Hook..........................................................................38!
Transfer......................................................................................................................39!
Transfer Call to Another Number ...........................................................................39!
Swap Between Calls Before Completing Transfer..............................................39!
Frequently Asked Questions......................................................................................40!

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Phone Connections for Cisco Unified IP Phone 9971
Connect your phone to the Flinders IP telephony network, using the following
diagram.
1
DC adapter port (DC48V)
7
Analog headset connection (optional)
2
AC-to-DC power supply (optional for the
network port connection but required for
a Wi-Fi connection)
8
USB port
3
AC power wall plug (optional)
9
Anti-theft security lock connector (lock
optional)
4
Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power
enabled
10
Camera pin holes (for Cisco Unified
Video Camera)

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5
Computer port (10/100/1000 PC)
connection
11
Secure Digital I/O (SDIO) slot (not used
for this release)
6
Handset connection
The following picture shows the side of the phone.
1
USB port
3
Speaker port for output to optional
external speakers
2
Accessory connector; for example, for
connecting a Cisco Unified IP Phone
Expansion Module
4
Microphone port for input from optional
external microphone
Each USB port supports the connection of up to five supported and non-supported
devices. Each device connected to the phone is included in the maximum device
count.
Wireless Connection and Bluetooth
Your phone supports Bluetooth Class 2 technology when the headsets support
Bluetooth. You can pair and connect up to five Bluetooth headsets to your phone, but
the last Bluetooth headset connected becomes the default for use with the phone.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
•Use the feature buttons (on the left) to view calls on a line or access features
such as Speed Dial or All Calls.

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1
Phone screen
Shows information about your phone, including directory
number, call information (for example, caller ID, icons for an
active call or call on hold) and available softkeys.
Phone screen items, such as menu options and softkeys, are
touch-sensitive.
2
Session buttons
Each button corresponds with an active call or a call function.
When you press the button, the action depends on the state of
the phone:
•Active calls: Press the button to take the default action for
an active call. For example, press the session button for a
ringing call to answer the call and press the button on a
held call to resume the call. Session information, such as
caller ID and call duration, appears on the phone screen
next to the session button.
•Call functions: When a session button is not being used
for an active call, it can be used to initiate functions on the
phone, as indicated by the adjacent phone screen icons.
For example, press the session button to display missed
calls, take the phone off hook, or dial your voicemail
system (with a Voicemail icon).

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Colour LEDs reflect the call state. LEDs can flash (blink on
and off rapidly), pulse (alternately dim and brighten), or appear
solid (glow without interruption).
• Flashing amber: Ringing call. Press this button to
answer the call.
• Solid green: May be a connected call or an outgoing
call that is not yet connected. If the call is connected, press
this button to display the call details or the participants of a
conference call. If the call is not yet connected, press this
button to end the call.
• Pulsing green: Held call. Press this button to resume
the held call.
• Solid red: Shared line in use remotely. Press this
button to barge into the call (if Barge is enabled).
• Pulsing red: Shared line call put on hold remotely.
Press this button to resume the held call.
The positions of the session buttons and feature buttons can
be reversed on phones that use a locale with a right-to-left
reading orientation, such as Hebrew and Arabic.
3
Back button
Returns to the previous screen or menu.
4
Release button
Ends a connected call or session.
5
Navigation pad and Select
button
The four-way Navigation pad allows you to scroll through
menus, highlight items, and move within a text input field.
The Select button (centre of the Navigation pad) allows you to
select a highlighted item, disable the phone screen for
cleaning, or enable the phone screen if it is in power-save
mode.
The Select button is lit (white) when the phone is in Power
Save or Power Save Plus mode.
Press the Select button to override Power Save and Power
Save Plus mode.
6
Conference button
Creates a conference call.

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7
Hold button
Places a connected call on hold and toggles between an
active and held call.
8
Transfer button
Transfers a call.
9
Keypad
Allows you to dial phone numbers, enter letters, and choose
menu items by entering the item number.
10
Speakerphone button
Selects the speakerphone as the default audio path and
initiates a new call, picks up an incoming call, or ends a call.
During a call, the button is lit green.
The speakerphone audio path does not change until you
select a new default audio path (for example, by picking up the
handset).
If external speakers are connected, the Speakerphone button
selects them as the default audio path.
11
Mute button
Toggles the microphone on or off during a call. When the
microphone is muted, the button is lit red.
When muted, you can hear the other parties on the call, but
they cannot hear you.
12
Headset button
Selects the wired or wireless headset as the default audio path
and initiates a new call, picks up an incoming call, or ends a
call. During a call, the button is lit green.
A headset icon in the phone screen header line indicates
the headset is the default audio path. This audio path does not
change until a new default audio path is selected (for example,
by picking up the handset).
13
Volume button
Controls the handset, headset, and speakerphone volume (off
hook) and the ringer volume (on hook).
Silences the ringer on the phone if an incoming call is ringing.
14
Messages button
Autodials your voicemail system (varies by system).
15
Applications button
Opens/closes the Applications menu. Depending on how your
system administrator sets up the phone, use it to access
applications such as call history, preferences, and phone
information.
16
Contacts button
Opens/closes the Contacts menu. Depending on how your
system administrator sets up the phone, use it to access
personal directory, corporate directory, or call history.

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17
Phone display
Can be positioned to your preferred viewing angle.
18
Programmable feature
buttons
(also called feature
buttons)
Correspond to phone lines, speed dials, and calling features.
Press a button for a phone line to display the active calls for
that line.
If you have multiple lines, you may have an All Calls button
that displays a consolidated list of all calls from all lines (oldest
at the top). If you do not see the All Calls button, your system
administrator may have set up the primary line to automatically
display all calls.
For information on your set up, contact your system
administrator.
Colour LEDs indicate the line state:
• Amber : Ringing call on this line
• Green : Active or held call on this line
• Red : Shared line in-use remotely
The positions of the session buttons and feature buttons can
be reversed on phones that use a locale with a right-to-left
reading orientation, such as Hebrew and Arabic.
19
Handset with light strip
The handset light strip lights up to indicate a ringing call
(flashing red) or a new voice message (steady red).
Phone Screen
The way that your system administrator set up your phone determines what is
displayed on your phone screen.
Phone with Single Line

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1
Header
Displays the date, time, and information (such as phone
number) about the selected line.
2
Primary line label
Displays the primary line phone information.
3
Session label
Displays information (such as call status and duration) about
active calls associated with the selected line. Calls are
displayed in order of the oldest (at the top) to the newest.
The timer counts the call duration in minutes and seconds
(MM:SS) until the call exceeds 60 minutes. Then the timer
counts hours and minutes (HH:MM).
4
New Call icon
A touch-sensitive icon you can press to make a new call.
5
Softkeys
Touch-sensitive softkey options for the selected (highlighted)
call only.
If you select a different call (for example, you press a feature
button, press the Navigation pad, or answer a ringing call), the
softkey options may change.
Phone with Multiple Lines
If you have multiple lines, you can use All Calls to view all calls on all lines. Your
system administrator can also set up your primary line key to automatically display all
calls on all lines.
If you handle many calls at one time, use Answer to answer the oldest incoming call
without having to scroll down the call list and select the call.
For more information, contact your system administrator.

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1
Header
Displays the date and time, and information (such as phone
number) about the selected line.
(If you are on a call and highlight the header instead of a call, the
softkeys that display are the same as those that display when the
phone is idle. This is useful, for example, if you want to access the
Forward All or New Call softkeys while you are on a call.)
2
Session label (for
connected call)
Displays information (such as call status and duration) about a
connected call on the selected line.
The timer counts the call duration in minutes and seconds
(MM:SS) until the call exceeds 60 minutes. Then the timer counts
hours and minutes (HH:MM).
3
Session label (for
held call)
Display information (such as call status and duration) about held
calls associated with the selected line.
Calls are displayed on the right side of the phone screen from the
oldest (at the top) to the newest.
Press the session button next to a Held Call icon to resume the
held call for that session.
The timer counts the call duration in minutes and seconds
(MM:SS) until the call exceeds 60 minutes. Then the timer counts
hours and minutes (HH:MM).
4
Softkeys
Touch-sensitive softkey options.
5
Answer label
Displays if your system administrator has assigned the Answer
feature to the programmable feature button.
Press this label or the corresponding button to answer the oldest
incoming call without having to scroll down the call list and select
the call.
6
Speed-dial label
Displays if you or your system administrator assigned a speed dial
to the programmable feature button.
7
Non-primary line
labels
Display information about non-primary phone lines.

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General Phone Information
8
All Calls label
Displays if the All Calls feature is enabled. Press the
corresponding button to display all calls on all lines.
Calls are displayed on the right side of the phone screen from the
oldest (at the top) to the newest.
When you are on a call, press All Calls once to select the current
call or the first call on the list; press All Calls twice to select the
header. With the header selected, the softkeys that display are the
same as those that display when the phone is idle. This is useful,
for example, if you have multiple calls on your phone and want to
access the New Call softkey.
Using the All Calls feature is recommended highly if you have
multiple lines on your phone.
9
Primary line label
Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is
selected. In this case, the primary line is selected, and the
information displayed is for the primary line only.
Your system administrator can also set up your phone so that the
primary line key displays the same list as the All Calls button. For
more information, contact your system administrator.
General Phone Information
This section contains information which is common to all the IP Phone
models in this guide.
Connect Foot Stand
If your phone is placed on a table or desk, connect the foot stand to the
back of the phone.
Step 1 Insert the curved connectors into the lower slots.
Step 2 Lift the foot stand until the connectors snap into the upper slots.
Note: Connecting and disconnecting the foot stand may require a little
more force than you expect.
Adjust Phone Display Viewing Angle
The viewing angle of the phone display can be
adjusted according to your preference.
Hold the handset and cradle with your left hand,
hold the right side of the bezel (to the right of the
display) with your right hand, and then move your
hands back and forth in opposite directions to

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adjust the angle.
Navigate and Select Items
Task
Action
Example
Scroll to highlight an item.
Press the Navigation pad.
Highlight a call from the
missed call list.
Select an item by number.
Press the corresponding
number on the keypad.
Press 2 to select the
second item in the
Applications menu.
Select an item using the
Select button.
Press Select at the centre
of the Navigation pad.
Highlight the Preferences
application and press
Select.
Navigate to a submenu.
(A right arrow (>) next to
the menu item indicates
that a submenu exists.)
Highlight the menu item
and press the item number
on the keypad.
Or press the down arrow on
the Navigation pad and
then press the Select
button.
Highlight the Network Setup
menu, then press 1 to open
the submenu.
Select a line to use a calling
feature (when the line is
idle).
Press the line button.
Indicators of your line
selection include:
•The selected line is
displayed on the phone
screen header.
•Colour of the icon (on
the line label) changes
to blue.
Press the line button and
then press Forward All to
forward calls on that line.
Select a line to use a calling
feature (when the line has
one or more active calls).
Press the line button.
Indicators of your line
selection include:
•The selected line is
displayed on the phone
screen header.
•Colour of the icon (on
the line label) changes
to blue.
Press the line button twice
and then press Forward All
to forward calls on that line.

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Clean Phone Display
When the phone is in sleep mode, the touchscreen is blank and the Select button is
not lit. When the phone is in this condition, you can clean the screen, as long as you
know that the phone will remain asleep until after you finish cleaning. If the phone is
likely to wake up during cleaning, wake it up or wait until it is awake before following
the preceding cleaning instructions.
Caution! Use only a soft, dry cloth to wipe the phone display. Do not use any liquids
or powders on the phone because they can contaminate phone components and
cause failures.
Step 1: Before cleaning the phone display, press Select until you see the message
Touchscreen Disabled to disable the phone screen.
The phone screen re-enables automatically after 60 seconds.
Step 2:To re-enable the phone screen manually after cleaning, press Select until
you see the message Touchscreen Enabled.
Call History
Call History allows you to view information about the last 150 calls on your phone.
The Call History lists individual calls. If your phone has multiple lines, calls on all
lines are added together. The oldest calls over the 150-call limit are dropped from the
history.
If the caller ID is unavailable, “Unknown” is displayed, and the phone number is
listed.
Line Status in Call History
Calls for the same caller ID and phone number are grouped together only when they
occur in chronological order and do not have calls associated. For each group, the
time of the latest call and the number of calls (such as “(3)”) are displayed:
•Incoming (Received) and outgoing (Placed) calls are grouped together.
•Missed calls are grouped together in a separate group.
For each individual call record or call group, the phone number is listed in blue and is
contact sensitive for touch dialing.
Hunt group and multiparty calls show an icon to the right of the caller ID that
differentiates the call from a normal call, and these calls are not grouped even when
they are next to each other in the list.
The received and placed calls from shared lines are logged in the Call History. To
view all the call history logs, open the Call History screen. The following table
describes the call state, icon, and tag for shared lines.
Call state
Call icon
Tag
Locally placed calls
Placed
Locally received calls
Received
Missed calls
Missed

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Line Status in Call History
Your Call History list can display the status of monitored lines, if the feature is
enabled by your system administrator. Each call history item in the Call History lists
displays an icon to identify the state of the line. The following states are available:
•Unknown
•Idle
•Busy
•DND
•View Call History
View Call History
Step 1 Perform one of the following actions:
•Press All Calls
•Press Applications and select Call History
Step 2 Use the Navigation Pad and Select button to scroll and select a call record
or call group.
Step 3 Press Exit to return to the Applications screen.
View Call Record Details
Step 1 Press Applications
Step 2 Use the Navigation Pad and Select button to scroll and select Call History.
Step 3 Select a call record or group and press Details. You may need to press the
More softkey first.
When you are on a call record, you can also press the right arrow on the Navigation
pad to display the call details (may be reversed on phones that use a right-to-left
mode, such as for Arabic).
•For each individual call, the Details screen displays the line information in the
upper right corner, such as “Line: 5782,” and the call name, call number,
alternate number (if available), call disposition (call type), call duration, and
time of the call.
•For each call group, the details shown are the same as for an individual call.
The only difference is that the multiple call-related information is shown, such
as call disposition (call type), call duration, and time of call, because this is a
group of calls (Placed/Received or Missed). In a group of Missed calls,
individual records show no call duration.
•For each multiparty or hunt group call, the Details screen displays the line
information in the upper right corner. For the caller ID and number listed at
the top of the screen, displays the call name, call number, alternate number,
and the hunt group information, if available.
Step 4 Press Back to return to the Call History screen.
Step 5 Press Exit to return to the Applications screen.
Step 6 While on a connected call, press Show Details to show the Call Details
screen.

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This screen displays single call information and call duration and updates each
second.
Filter Call History
Step 1 Press Applications
Step 2 Use the Navigation Pad and Select button to scroll and select Call History.
The default view in Call History is for “All Calls,” which is shown at the top of the
screen. The line information, such as “Line: 5623,” is shown in the upper right corner.
Step 3 To sort calls for a specific phone line, select that phone line and view the
individual calls or call groups for that line.
Step 4 To sort by missed calls for the selected line, press Missed Calls softkey.
Step 5 Press Exit to return to the Applications screen.
Dial from Call History
Step 1 Press Applications
Step 2 Use the Navigation Pad and Select button to scroll and select Call History.
Step 3 From the Call History screen, select the call record that you want to dial and
perform one of the following actions:
•Press Call.
•Pick up the handset.
•Press Select.
•Press Speakerphone or Headset .
Step 4 When the phone is in idle, you can press the down arrow on the Navigation
pad to display the On-Hook Dialing screen.
Edit Number from Call History
Step 1 Press Applications
Step 2 Use the Navigation pad and Select button to scroll and select Call History.
Step 3 Highlight the call record that you want to edit.
Step 4 Press More then select the EditDial key.
Step 5 Press the right or left arrow on the Navigation Pad to move the cursor to the
desired location.
Step 6 Press Delete to delete numbers on the left of the cursor.
Step 7 Enter numbers using the phone keypad.
Step 8 Press Call to dial the new edited number.
Step 9 Press Back to return to the Call History screen.
Clear Call History
Step 1 Press Applications
Step 2 Use the Navigation pad and Select button to scroll and select Call History.

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Step 3 If not already visible, press More until you see the Clear List option. Press
ClearList to clear the entire call history on the phone.
Step 4 Confirm the list clearing by pressing Delete or press Cancel to make no
changes.
Step 5 Press Exit to return to the Applications screen.
Delete Call Record from Call History
Step 1 Press Applications
Step 2 Use the Navigation pad and Select button to scroll and select Call History.
Step 3 Highlight the individual call record or call group that you want to delete.
Step 4 To delete an individual call record, press Delete. You may need to press
More first.
Step 5 To delete a call group, press Delete to delete all calls in the group.
A Delete Record alert message appears to verify that you want to delete the entire
group of calls.
Step 6 Press Delete to delete the record, or press Cancel if desired.
Step 7 Press Exit to return to the Applications screen.
Video Camera Features
The Cisco Unified Video Camera includes the following features.
1 LED:
Indicates the state of
the camera as follows:
•Video
transmitting—
Green
•Video muted—
Red
2 Camera lens:
Swivels up and down
to adjust the camera
angle. The lens shutter
can close to block
video transmission.
3 USB connector
4 Mounting pins:
Secures the camera to
your Cisco Unified IP
Phone. The pins fit
into the designated
slots on top of the
phone.

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Camera Lens Shutter
The camera lens shutter allows you to physically block video transmission from your
camera.
Close Camera Lens Shutter
The following figure shows the location of the camera lens shutter.
Procedure
Step 1 To close the shutter, rotate the lens clockwise.
Step 2 To open the shutter, rotate the lens counterclockwise.
Video Camera Installation
The Video Camera can be mounted on your IP Phone or it can be mounted on your
computer monitor. To obtain the best user experience for video calls, we recommend
leaving the camera mounted on your phone.
If you need help installing or positioning your camera, contact the ITS Service Desk
on 12345.
Mount Camera on Phone
Step 1 Remove the protective plastic from the camera lens and body.
Step 2 On the phone, remove the small plastic cover located on the topside of the
phone display.
Step 3 With your phone idle (no calls), slide the camera USB connector (on the
bottom of the camera) into the Phone USB port (on the back of the phone display).
As you do this, pins on the underside of the camera fit into pinholes on the top of the
phone display to further stabilize the camera.