Cognivue Thrive User manual
www.cognivue.com/support
Installation Guide
CONGRATULATIONS on taking the first step towards promoting
cognitive health in your health care setting.
This guide contains information that describes the installation and setup of
the Cognivue Thrive® device. An FAQ section is also included.
Let’s Get Started!
Cognivue support personnel can be reached 9am-5pm ET at 585-433-2992 or
support@cognivue.com. Additional information can be found at www.cognivue.com.
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INSTALLATION
GUIDE
Complete the following steps before
the installation of your Cognivue
Thrive®device.
Set up the keyboard
Slide the power switch on the back side of the keyboard to the
green "On" position. The keyboard automatically connects to
the Cognivue Thrive® device via USB. You will use the keyboard
and the built-in touch pad during the installation process.
Plug in the Cognivue Thrive®device
Plug the adapter cord into the power input port located in the
back of the Cognivue Thrive® device, then plug the AC power
cord for the adapter into a standard 120v outlet.
Open the lid of the Cognivue Thrive®device
Slide the latch lock to the right and open the lid.
RECOMMENDED: Contact your internal network support team for a static IP address,
subnet mask and default gateway.
If you do not have this information, no problem! Your network will automatically assign an IP
address to the Cognivue Thrive® device; however, your internal network may be set up to
periodically reassign IP addresses. If the IP address is reassigned, you will need to repeat the
steps to map your Cognivue Thrive® device to your Windows or MacOS device.
USB
Port
Power
Input
On/Off
Button
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INSTALLATION
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Headphone
Jack
CogniWheel®
CogniCover®
Power Button
Setup the CogniCover®
1. Pull up the top panel of the CogniCover®.
2. Swing open the left and right panels.
Set up the CogniWheel®
To set up the CogniWheel®, use the tab to flip open the knob of the CogniWheel®. Note that it must be
flipped back to its original closed, flat position before attempting to close and latch the lid.
Turn on the Cognivue Thrive®device
The power button is a small round black button, located at the top right corner on the main surface. Gently
press the power button and the screen will light up within a few seconds.
Overnight - Leave Cognivue Thrive®plugged in, turned on, and secure
The Cognivue Thrive® device needs to be left on, plugged into an AC outlet, and connected to the internet
overnight to ensure it is available to receive software updates. A wire cord and lock can be used around the
handle to secure the device when not in use. You can close the lid; the Cognivue Thrive® screen will go to
sleep but the device will remain powered on.
Built-in rechargeable battery
Cognivue Thrive® can also be operated using the built-in rechargeable battery, which requires
approximately 4 hours to fully charge. The battery will last for up to 4 hours of continuous usage or up to 8
hours of intermittent usage.
Screen sleep mode
The screen on the Cognivue Thrive® device goes into sleep mode after 10 minutes of inactivity. To wake up
the screen, simply press or swipe the touchpad on the keyboard. Make sure the keyboard is turned on.
Powering off
There are two ways to power off the Cognivue Thrive® device. The recommended method is to choose
'Shutdown' from the Login Screen (to get to the Login Screen, click 'Exit' from the Main Screen). The
alternative method is to gently press and hold the power button for 5-10 seconds, until the screen turns off.
You are ready to setup and configure the Cognivue Thrive®device!
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INSTALLATION
GUIDE
Follow the on-screen Configuration
Wizard to complete the installation
process.
If the Configuration Wizard does not start automatically when the device is
first powered on, contact Cognivue support at [email protected] or
call 585-433-2992 between 9am and 5pm ET, Monday through Friday.
For additional resources that can assist you with the setup process, refer to
the User Manual.
The on-screen instructions will guide you through the following steps:
Throughout the wizard, when
it is enabled, click the Next
button to go on.
Connect to the Network
STEP 1
Helpful Hint:
In the top left corner of the device
screen, you will see one or the
other of the following icons:
Indicates your device is
connected to a WiFi network.
Indicates your device is NOT
connected to a network. Click
it to view available networks.
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INSTALLATION
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Step 2 will begin automatically once you click the
Next button on the Network Configuration screen.
A. Wait for the device to activate and register.
B. As each item completes, a green check mark will be displayed to its left.
Activate and Register
Your Device
STEP 2
There is no user input needed during this step.
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INSTALLATION
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C. Your device has been pre-configured with your customer
account information. You will be prompted to verify the account. To
continue, press "Yes" if the presented account is correct.
D.The Next button at the bottom right of the screen will now be
enabled. Click it to go on to the next step.
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INSTALLATION
GUIDE
Frequently asked questions when
installing a Cognivue Thrive®device
For additional questions, contact Cognivue support at
[email protected] or call 585-433-2992 between 9am and 5pm ET,
Monday through Friday.
How do I print reports?
For both Windows 10 and Mac OS, you must map your
device and access the network share via your Windows
or Mac machine. To print directly from the device, please
refer to section 12.0 of the Cognivue Thrive User Manual.
How do I map to Cognivue Thrive® shared
drives on Windows 10?
To begin, retrieve the device's IP address and
follow these steps:
1.
Login
2.
Click on “Device administration”
3.
Click on “Settings”
4.
Click on the "Network" tab
5.
See the IP address field
*If the IP address is not listed, click “configure” to
select your wireless network
*For instructions on how to map to Mac OS, please
contact [email protected]
Once you have the IP address, follow these steps
on your Windows 10 computer:
*Please note: you will need the IP address to complete step 5
1.
Open file "Explorer" by clicking the folder in the
lower left corner of the screen
2.
Right click on “This PC”
3.
Left click on “Map network drive”
4.
There is no need to rename the drive letter
5.
For Folder, type in the following using the device’s IP
address and the corresponding share name:
*To connect to the Reports share:
\\ IPaddress\Reports
*
To connect to the Csv share:
\\ IPaddress\Csv
* for example, to connect to the Reports share at the IP
address 192.168.1.225:
\\192.168.1.225\Reports
6.
Check “Re-connect at sign-in”
7.
Check “Connect using different credentials”
8.
Click finish
9.
Click on “More choices” at the lower left of the window
then click “Use a different account” and continue Option
2: If “More Choices” is not seen, continue
10.
For “Email Address” type in cogaccess
11.
For “Password” type in cogaccess
12.
Check “Remember the credentials”
13.
Click “OK”
A window will pop up showing the share.
Please note a network share is now seen in File Manager.
How do I connect Cognivue Thrive®to WiFi at a
different location?
Click on the WiFi icon located in the top left corner of the
screen, then select the WiFi network to which you want
to connect and enter the password, if required.
The keyboard doesn't seem to be working, how
do I fix it?
The batteries may need to be replaced. Also, be sure the
power switch, located on the top right side of the
keyboard, is in the green 'on' position. If the keyboard still
isn't working, contact [email protected].
Should I leave the device on at night?
Yes, you should leave the device plugged in, turned on
and connected to the Internet every night to ensure it is
available to receive software updates. If you close the lid, the
Cognivue Thrive®screen will go to sleep and the device will
remain powered-on.
If the device is not connected to the Internet for for a
period of 30 days, it will not receive updates and will have
to be re-activated by Cognivue support.
Will reports generate without connecting to WiFi
and the Internet?
Yes, reports will generate without connecting to WiFi and
the Internet; however, your device will not be able to
receive updates, and you will not be able to print reports.
How do I change the volume?
The keyboard controls the volume of the device. We
recommend using noise-canceling headphones that plug
into the headphone jack located on the right side of the
device. On the top row of the keyboard, you will find the
volume control buttons indicated by the following icons:
Increase the volume of the device
Decrease the volume of the device
Set the volume to 0%
Please note that there is no volume indicator on the screen. Cognivue
recommends keeping the volume at a low setting, then slowly increasing the
sound until it can be heard comfortably without distortion or discomfort.
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