Crestron Mercury CCS-UC-1 User manual

CCS-UC-1
Crestron Mercury™ Tabletop Conference
System with Microsoft®Lync®2013
Configuration Guide
Crestron Electronics, Inc.

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Crestron, the Crestron logo, AirMedia, Crestron Mercury, and Crestron Toolbox are either trademarks or registered trademarks of Crestron
Electronics, Inc. in the United States and/or other countries. Microsoft, Lync, and Windows are either trademarks or registered trademarks of
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This document was written by the Technical Publications department at Crestron.
©2017 Crestron Electronics, Inc.

Configuration Guide – DOC. 8255A Contents •i
Contents
Introduction 1
Audience ....................................................................................................................... 1
Topology ....................................................................................................................... 2
Software Requirements ................................................................................................. 2
Hardware Requirements................................................................................................ 2
Product Description 3
Summary 3
Features Supported....................................................................................................... 3
Features Not Supported ................................................................................................ 3
Known Issues and Limitations ....................................................................................... 4
Configuration 5
Mercury Configuration ................................................................................................... 5
Setup ...................................................................................................................... 5
Configure the Device............................................................................................... 5
Configure the SfB Parameters................................................................................. 6
Add Certificates ...................................................................................................... 7
Lync Configuration 9
Configure Host A record ................................................................................................ 9
Configure Users in the Active Directory........................................................................ 11
Configure a Crestron Mercury Lync 2013 User ............................................................ 13
Configure the PSTN Gateway...................................................................................... 14
Configure the Dial Plan ................................................................................................ 17
Configure Voice Policy ................................................................................................. 19
Configure PSTN Usage................................................................................................ 20
Configure a Route ....................................................................................................... 21
Configure a Trunk ........................................................................................................ 22

Configuration Guide – DOC. 8255A CCS-UC-1: Crestron Mercury with Lync 2013 •1
CCS-UC-1: Crestron Mercury™
Tabletop Conference System with
Microsoft®Lync®2013
Introduction
This configuration guide describes the necessary procedure to configure the Crestron
Mercury™ devices to register to Microsoft®Lync®2013 as an enterprise enabled Lync user.
Audience
This document is intended for users attempting to configure and use the Crestron Mercury
devices as Lync users registering to Lync 2013.

2•CCS-UC-1: Crestron Mercury with Lync 2013 Configuration Guide – DOC. 8255A
Topology
The network topology for the Crestron Mercury endpoint to interop with Lync 2013 is as
shown below.
SIP Endpoint Integration with Lync 2013 - Reference Network
The lab network consists of the following components:
•Lync 2013 cluster for voice features
•Lync desktop clients
•Crestron Mercury as the Lync Endpoints
Software Requirements
•Lync 2013 5.0.8308
•Mercury devices v 1.3557.00021
Hardware Requirements
•Windows®servers for Lync 2013 components
•Cisco 3845 as PSTN Gateway
•Lync desktop client 15.0.4971.1000
•Crestron Mercury devices (2)

Configuration Guide – DOC. 8255A CCS-UC-1: Crestron Mercury with Lync 2013 •3
Product Description
The Crestron Mercury device is a complete solution for conference rooms. It acts as an all-
in-one touch screen, speakerphone, and AirMedia®product for conference rooms that
provide microphones and speakers integrated into the user interface at the table.
Crestron Toolbox™ software is used to discover and control all Crestron devices on the
network.
The Crestron Mercury web interface is used to control the Crestron Mercury devices on the
network.
Summary
The Crestron Mercury devices were configured on the Lync 2013 as enterprise voice
enabled users. The devices successfully registered to the Lync 2013.
This topology is recommended for field deployments.
Features Supported
•Registration
•Basic calls with G711u codec
•Caller ID
•DTMF support
•Early media support
•Retrieval of a parked call
•Conference participant
•Call hold and resume
•Call waiting
•Conference
Features Not Supported
•Caller ID presentation with name and number display
•Call forwarding on the device
•Initiating attended call transfer
•Initiating semi-attended call transfer
•Initiating Blind Call Transfer
•Configuration of Shared Line on device
•Initiating Call Park

4•CCS-UC-1: Crestron Mercury with Lync 2013 Configuration Guide – DOC. 8255A
Known Issues and Limitations
•The Crestron Mercury device fails to register with Lync 2013 when the internal
server or external server is configured on the device.
•The Crestron Mercury device handles a transfer with two-way audio, but after the
transfer is complete, it drops the call.
•An attempt to add a PBX endpoint to a conference when the Crestron Mercury
device is already in a call with PSTN fails with an error informing that the PBX
endpoint is either unavailable or offline.
•The Crestron Mercury device does not play appropriate tones when it receives an
error code.
•The Crestron Mercury device is able to retrieve the call parked by the Lync 2013
desktop client and there is two-way audio. However, after retrieving the parked call,
the call control options disappear from the Crestron Mercury device’s display.
•A hunt group call fails when the Crestron Mercury device answers the call (the hunt
group call succeeds when the Lync 2013 desktop client answers).
•No music on hold is heard on the PBX endpoint when the Crestron Mercury device
places the call on hold.
•The Crestron Mercury device handles call waiting, but it does not provide an option
to put the current call on hold to answer a second incoming call. The Crestron
Mercury device has to hang-up the ongoing first call to answer the second call, or it
can reject the incoming second call.
•When media bypass is enabled on the PBX, media is not being anchored on the
Crestron Mercury device. Instead, the Mediation server anchors the media.

Configuration Guide – DOC. 8255A CCS-UC-1: Crestron Mercury with Lync 2013 •5
Configuration
Mercury Configuration
Setup
The LAN port of the Crestron Mercury device needs to be connected to one POE+ port to
power it up and be connected to the network for reachability to Lync 2013. The PoE+
switch that is used should have the LLDP functionality enabled for the device to power up
and be completely functional. By default, the “poeplus” configuration is set to Off on the
device.
Configure the Device
To configure the Crestron Mercury device, follow this procedure:
1. Access the web GUI for the device by using an http session with the device’s IP
address.
Crestron Mercury: Login to Web GUI
2. Click Sign In and log in to the device. For information on device administration,
refer to the CCS-UC-1 Supplemental Guide (Doc. 7844) at
www.crestron.com/manuals.
The Status screen that appears displays basic information on the device.

6•CCS-UC-1: Crestron Mercury with Lync 2013 Configuration Guide – DOC. 8255A
Crestron Mercury: Status
The device can be configured from the Network page.
3. On the web GUI, navigate to Network.
4. Enter the following parameters in the Adapter 1 section to configure the Crestron
Mercury device.
•Domain Name: tekvizioncw.com was used in this example
•DHCP Enabled: Choose either of the following:
oObtain an IP address automatically (On)
oUse the following IP address (Off)
For the example, a static IP was configured.
NOTE: The DNS Server 1 entry should be the DNS server where all the
Lync 2013 and the A & SRV records for Mercury are configured. In this
example, the DNS server on Domain Controller is used.
5. Click Save Changes.
Configure the SfB Parameters
To configure the SfB parameters, follow this procedure: