Crestron CP4-R User manual

Crestron Pyng® OS 2 for CP4-R
Product Manual
Crestron Electronics, Inc.

Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a
limited non-exclusive, non-transferable Software Development Tools License Agreement. Crestron product operating system
software is licensed to Crestron dealers, CSPs, and end-users under a separate End-User License Agreement. Both of these
Agreements can be found on the Crestron website at www.crestron.com/legal/software_license_agreement.
The product warranty can be found at www.crestron.com/legal/sales-terms-conditions-warranties.
The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, visit
www.crestron.com/legal/open-source-software.
Crestron, the Crestron logo, Cresnet, Crestron Connected, Crestron Pyng, Crestron Toolbox, DigitalMedia, DM, DM NVX,
Horizon, and infiNET EX are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States
and/or other countries. 2N is either a trademark or a registered trademark of 2N Telekomunikace in the United States and/or
other countries. Adobe is either a trademark or a registered trademark of Adobe in the United States and/or other countries.
Alexa, Amazon, and Amazon Fire are either trademarks or a registered trademarks of Amazon in the United States and/or
other countries. App Store, Apple, Apple TV, iPad, iPhone, and iPod Touch are either trademarks or registered trademarks of
Apple, Inc. in the United States and/or other countries. DirecTV is either a trademark or a registered trademark of AT&T
Intellectual Property in the United States and/or other countries. Blu-ray Disc and the Blu-ray logo are either trademarks or
registered trademarks of the Blu-ray Disc Association (BDA) in the United States and/or other countries. IOS is either a
trademark or a registered trademark of Cisco Systems, Inc. in the United States and/or other countries. Google and Google
Assistant are either trademarks or registered trademarks of Google, Inc. in the United States and/or other countries. HDMI
and the HDMI logo are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other
countries. Pandora is either a trademark or a registered trademark of Pandora Media in the United States and/or other
countries. Roku and the Roku logo are either trademarks or registered trademarks of Roku, Inc. in the United States and/or
other countries. Samsung is either a trademark or a registered trademark of Samsung Electronics Co, Ltd in the United
States and/or other countries. Sonos, Connect, One, PLAY:1, PLAY:3, PLAY:5, PLAYBAR, PLAYBASE, Sonos Beam, and the
Sonos logo are either trademarks or registered trademarks of Sonos, Inc. in the United States and/or other countries.
Spotify is either a trademark or a registered trademark of Spotify Inc. in the United States and/or other countries. Wi-Fi is
either a trademark or a registered trademark of Wi-Fi Alliance in the United States and/or other countries. Other
trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.
Crestron is not responsible for errors in typography or photography.
This document was written by the Technical Publications department at Crestron.
©2019 Crestron Electronics, Inc.

Product Manual – DOC. 8432A Contents •i
Contents
Introduction...................................................................................................................................1
Product Features......................................................................................................................... 2
Maximum System Size ............................................................................................................... 4
Setup.............................................................................................................................................. 5
Download the Crestron Pyng App..........................................................................................................5
Set Up the Crestron Pyng System .........................................................................................................5
Installer Configuration .............................................................................................................. 11
Step 1: Build Your House......................................................................................................................... 13
Room Groups ..................................................................................................................................... 14
Voice Control...................................................................................................................................... 15
Step 2: Pair Devices ................................................................................................................................. 16
Pair Wireless Devices........................................................................................................................ 17
Pair Wired and Wi-Fi® Network Devices ...................................................................................... 21
Pair Sonos Devices ............................................................................................................................26
Pair Third Party Devices...................................................................................................................29
Pair Other Devices ............................................................................................................................35
Manage Gateways............................................................................................................................ 41
Step 3: Build System................................................................................................................................43
Shade Groups.....................................................................................................................................44
Source Routes ....................................................................................................................................47
Step 4: Create Scenes.............................................................................................................................53
Light Scenes .......................................................................................................................................54
Shade Scenes .....................................................................................................................................59
Media Scenes .....................................................................................................................................64
Climate Scenes ..................................................................................................................................67
Step 5: Customize & Schedule............................................................................................................... 71
Actions & Events................................................................................................................................72
Scheduler ............................................................................................................................................96
Thermostats...................................................................................................................................... 98
Installer Settings .................................................................................................................................... 101
System Configuration ....................................................................................................................102
Diagnostics ........................................................................................................................................116
System Control Options .................................................................................................................121
Privacy Controls .............................................................................................................................. 129
Software Update ............................................................................................................................130
User Configuration...................................................................................................................132
Setup Scenes........................................................................................................................................... 133
Scheduler (User)..................................................................................................................................... 134
Thermostats (User) ............................................................................................................................... 135
User Settings .......................................................................................................................................... 136

ii •Contents Product Manual – DOC. 8432A
System Settings .............................................................................................................................. 137
Password Configuration................................................................................................................ 142
Software Update (User)................................................................................................................ 143
Diagnostics (User)........................................................................................................................... 145
MyCrestron Services.......................................................................................................................150
Operation................................................................................................................................... 151
Lights ........................................................................................................................................................ 152
Create a User Lighting Scene....................................................................................................... 153
Configure a User Lighting Scene ................................................................................................. 156
Shades...................................................................................................................................................... 157
Create a User Shade Scene .......................................................................................................... 158
Configure a User Shade Scene.....................................................................................................160
Climate..................................................................................................................................................... 162
Create a User Climate Event........................................................................................................ 164
Configure a User Climate Event .................................................................................................. 166
Media ........................................................................................................................................................ 167
Select a Media Source.................................................................................................................... 169
Group Media Rooms ....................................................................................................................... 172
Manage Media Volume .................................................................................................................. 175
Power the Media System............................................................................................................... 176
Locks ......................................................................................................................................................... 177
Security .................................................................................................................................................... 178
Cameras................................................................................................................................................... 179
Door Stations......................................................................................................................................... 180
User Menu................................................................................................................................................ 182
Metrics............................................................................................................................................... 183
Settings .............................................................................................................................................184
Touch Screen Settings ...................................................................................................................190
Quick Actions .......................................................................................................................................... 193
Troubleshooting........................................................................................................................194
Appendix A: Sonos and Crestron Pyng Integration...........................................................195
Sonos Troubleshooting ......................................................................................................................... 197
Multiple Sonos Households Found............................................................................................... 197
Desired Household Not Found...................................................................................................... 199
No Devices Found............................................................................................................................201
No Online Devices Found .............................................................................................................. 203
Speaker Pairs ......................................................................................................................................... 206
Surround Speakers ............................................................................................................................... 209
Line-Out Configuration ........................................................................................................................210
Best Practices ..........................................................................................................................................211
Appendix B: Restore a CP4-R to Factory Settings ............................................................212
Appendix C: Create and Upload a Custom Device Driver................................................213
Apple TV® Digital Media Extender Button Mapping....................................................................... 214
Blu-ray Disc Player Device Button Mapping .................................................................................... 215

Product Manual – DOC. 8432A Contents •iii
Digital Video Server Button Mapping............................................................................................... 220
DVR and AVR Button Mapping ...........................................................................................................222
Remote Control Button Mapping.......................................................................................................227
Roku® Streaming Player Button Mapping ....................................................................................... 230
Load Device Driver Files ....................................................................................................................... 231
Delete Device Driver Files.....................................................................................................................232
Mapping Virtual Sources ......................................................................................................................233
Appendix D: Source Routing Behavior for Media Sources .............................................. 234
Appendix E: Enable Remote System Access ...................................................................... 235
Register the System with MyCrestron ..............................................................................................235
Configure Port Mapping on a Router ................................................................................................236
Add the CP4-R to MyCrestron ............................................................................................................236
Appendix F: Create and Upload a Custom Television Provider...................................... 238
Create a Channel JSON File............................................................................................................... 238
Create Channel Icon Image Files ........................................................................................................239
Upload the Channel JSON and Icon Files to a Web Server ..........................................................239
Create and Upload a Television Provider File ................................................................................. 240
Appendix G: Update Crestron Certified Drivers ............................................................... 242
Appendix H: Connect to a 2N Door Station ....................................................................... 244
Discover the 2N Device .........................................................................................................................245
Configure 2N Device Settings .............................................................................................................246
Services Settings .............................................................................................................................246
Directory Settings.......................................................................................................................... 248
Hardware Settings..........................................................................................................................249
Advanced Configuration...................................................................................................................... 250
Appendix I: CP3-R to CP4-R Manual Upgrade................................................................... 252
Method 1: Copy Data from the CP3-R...............................................................................................252
Method 2: Use a CP3-R Golden Configuration ................................................................................254
Reconfigure MyCrestron DDNS ..........................................................................................................257

Product Manual – DOC. 8432A Crestron Pyng OS 2 for CP4-R •1
Crestron Pyng® OS 2 for CP4-R
Introduction
The Crestron Pyng® OS 2 for the CP4-R control processor is used to configure and
control audio/video systems, lighting, shades, thermostats, door locks, and security
systems for the entire home. Home devices are configured by using the free Crestron
Pyng home automation app on an Apple® iPad® device and controlled via iPad devices,
iPhone® devices, and iPod touch® devices. A Crestron® touch screen1that is connected to
the Crestron Pyng system provides instant connectivity and control for the entire
system.
Use the app to listen to music in any room, or share audio and video sources throughout
rooms and trigger environmental scenes within the Crestron Pyng network. The Crestron
Pyng app raises or lowers the lights, sets the thermostat to an ideal temperature, and
tunes in the media system to a favorite streaming service, all with the touch of a button.
Crestron Pyng is designed to integrate with every Crestron system. The onboard ports
on the CP4-R can be used to set up media, lights, shades, thermostats, and locks in
minutes. Then, program the rest of the devices in the system for a customized
experience that may be adjusted easily by the homeowner.
For a general overview of the Crestron Pyng system, including supported devices,
frequently asked questions, multimedia content, and tips and tricks, refer to OLH
article 257 at https://support.crestron.com/app/answers/detail/a_id/257/kw/257.
NOTE: This version of the Crestron Pyng operating system is not available on the
PYNG-HUB. The features described in this document are available on the CP3-R and
CP4-R only.
1Compatible touch screen models include the TSW-560, TSW-760, TSW-1060, and TSW-560P.

2•Crestron Pyng OS 2 for CP4-R Product Manual – DOC. 8432A
Product Features
Refer to the following chart to determine the devices and product features that are
compatible with the Crestron Pyng OS 1 (PYNG-HUB) and Crestron Pyng OS 2 (CP3-4
and CP4-R) operating systems.
Crestron Pyng OS Product Feature Chart
FEATURE CLASS FEATURE PYNG-HUB (OS 1) CP3-R (OS 2) CP4-R (OS 2)
Audio
Sonos® CONNECT™
Wireless Receivers
Yes
Yes
Yes
Sonos CONNECT:AMP
Devices No
Yes
Yes
All Sonos Speakers
(including Sound Bars) No
Yes
Yes
Audio Grouping Simple Audio
Source Sharing
Hybrid Grouping
of Sonos
and Sonnex
Hybrid Grouping
of Sonos
and Sonnex
Crestron Distribution
Amplifiers
Yes
Yes
Yes
Video
Handheld Remotes No
Yes
Yes
Source Control No
Yes
Yes
Display Control No
Yes
Yes
A/V Receivers No
Yes
Yes
DigitalMedia™ Devices No
Yes
Yes
DM NVX™ Devices No
Yes
Yes
MyCrestron
Dynamic DNS
Service
Automatic Backups
Yes
Yes
Yes
Monitoring
Yes
Yes
Yes
Lighting Preconfiguration
Yes
Coming soon Coming soon
Lighting
Lighting
Yes
Yes
Yes
Thermostats
Thermostats
Yes
Yes
Yes
Shades
Shades
Yes
Yes
Yes
Door Locks
Door Locks
Yes
Yes
Yes
Security
Security
Yes
Yes
Yes
Sensors
Sensors
Yes
Yes
Yes
Keypads
Keypads
Yes
Yes
Yes
Touch Screens
Touch Screens
Yes
Yes
Yes
(Continued on following page)

Product Manual – DOC. 8432A Crestron Pyng OS 2 for CP4-R •3
Crestron Pyng OS 2 Product Feature Chart (continued)
FEATURE CLASS FEATURE PYNG-HUB (OS 1) CP3-R (OS 2) CP4-R (OS 2)
Connectors and
Gateways
IR Ports 0 8 8
Wireless Gateway
Built-in
infiNET EX®
gateway supports
up to 50 devices.
5 additional
gateways may be
added to the
system (excluding
built-in gateway).
External gateway
(such as
CEN-GWEXER)
must be added.
15 gateways may
be added to the
system with a
recommended
max of 50 devices
per gateway.
External gateway
(such as
CEN-GWEXER)
must be added.
15 gateways may
be added to the
system with a
recommended
max of 50 devices
per gateway.
RS-232/-422/-485 0 3 3
Relays 0 8 8
Digital I/O Ports &
Analog In 0 8 8
Net
Yes
Yes
Yes
LAN
Yes
Yes
Yes
Devices
Intentionally Not
Supported
TSW-x52
Yes
No No
TS-1542 No No No
TSD-2020 No No No
DM-MD-6X4/-6X6 No Coming soon Coming soon
CNX-PAD8/-BIPAD8 No No No
RAM and CPU
RAM 256 MB 1 GB 2 GB
CPU AM3352 i.MX53 i.MX6
Clock speed 600 MHz 1 GHz 1 GHz
Cores 1 1 4
NOTE: For a comprehensive list of devices that are supported by Crestron Pyng, refer to
the Crestron Pyng product page at www.crestron.com/en-US/Products/Featured-
Solutions/Crestron-Pyng. Support for new devices is added to the system via firmware
updates.

4•Crestron Pyng OS 2 for CP4-R Product Manual – DOC. 8432A
Maximum System Size
Refer to the following chart to determine the maximum number of devices or
components that may be added to the Crestron Pyng system. These system maximums
are tested and have been guaranteed to work with the CP4-R.
Crestron Pyng OS Maximum System Size Chart
TYPE QUANTITY
Touch Screens 16
Apps in Home 8
Remotes (HR series) 16
Remotes (TSR series) 8
Remotes per Room 2
Keypads 120
Active Audio Groups 4
Max Rooms in 1 Audio Group 20
Crestron Speaker Zones 32
Audio Sources 24
Sonos Speakers or Sonos CONNECT devices 16
Video Sources 32
Video Zones 32
Displays in a Room 1
Shades/Drapes 100
Lighting Loads 300
Thermostats 32
Security Systems 1
Locks 6
Streaming Cameras 10
Sensors 32
AVRs 6

Product Manual – DOC. 8432A Crestron Pyng OS 2 for CP4-R •5
Setup
The Crestron Pyng system may be configured with the Crestron Pyng app once a
CP4-R control processor has been installed and connected to the local network. For more
information on installing and connecting the CP4-R, refer to the CP4-R Quick Start
(Doc. 8415) at www.crestron.com/manuals.
Download the Crestron Pyng App
The Crestron Pyng app may be downloaded onto an Apple iPad device from the
App Store® online store.
NOTES:
∙ An Apple ID is required to download the Crestron Pyng app. Refer to
https://support.apple.com/kb/HT2731 for help with setting up an Apple ID.
∙ For a comprehensive list of iOS® hardware and software versions that are
compatible with Crestron Pyng, refer to OLH article 5655 at
https://support.crestron.com/app/answers/detail/a_id/5655.
To download the Crestron Pyng app:
1. Tap the App Store icon on the iPad device home screen.
2. Tap the search field, and enter the search term "Crestron Pyng."
3. Tap Search.
4. Tap the Crestron Pyng app icon .
5. Follow the prompts to download and install the app to the device.
Set Up the Crestron Pyng System
Once the Crestron Pyng app is downloaded and installed, system setup takes place
entirely through the app.
NOTES:
∙ The Crestron Pyng system may also be configured on a computer using the
CP4-R's built-in web XPanel interface by entering the CP4-R IP address or
hostname into a web browser. If the CP4-R is assigned an IP address over DHCP,
use the Device Discovery Tool in Crestron Toolbox™ software to discover the
device and its IP address. For more information on configuring XPanel Web UI
settings, refer to "Web Settings" on page 123.
∙ To connect to the CP4-R using Crestron Toolbox, XPanel, or the Crestron Pyng
app, enter the default username ("admin") and password (the device serial
number, which is located on the rear of the device) when prompted by the
software. The default username and password can be changed using Crestron
Toolbox. For more information, refer to the Crestron Toolbox help file.

6•Crestron Pyng OS 2 for CP4-R Product Manual – DOC. 8432A
To set up the Crestron Pyng system:
NOTE: Ensure that the iPad device and the CP4-R are placed on the same subnet prior
to setup.
1. Tap the Crestron Pyng app icon on the iPad device home screen.
The Crestron Pyng app connects to the CP4-R automatically, and a splash screen
is displayed.
Crestron Pyng Splash Screen
NOTE: If the Crestron Pyng app does not connect to the CP4-R automatically,
enter the CP4-R's hostname and tap Connect. The default hostname for a
CP4-R is "CP4-R-
xxxxxxxx ," where xxxxxxxx is the last eight digits of the device's
MAC address (excluding punctuation). The MAC address label is located on the
bottom or rear of the device.
2. Tap the Tap Here to Begin text. The Step 1: Choose Language screen is
displayed.

Product Manual – DOC. 8432A Crestron Pyng OS 2 for CP4-R •7
Step 1: Choose Language Screen
NOTES:
∙ Tap the help button at any time to display help screens that explain
the functions and features of each setup screen and that provide
instructional videos. The iPad device or setup device must be connected to
the network to access videos.
∙ Tap the BACK button (<) at any point during the setup process to return
to the previous screen.
3. Swipe through the provided options to select a language that will be displayed by
the system.
4. Tap the NEXT button (>). The Step 2: Setup System Information screen is
displayed.

8•Crestron Pyng OS 2 for CP4-R Product Manual – DOC. 8432A
Step 2: Setup System Information Screen
5. Enter the following system information:
a. System Name: Enter a descriptive system name (for example,
"Smith Residence").
b. Location: Enter the system longitude and latitude.
NOTE: If setting up the Crestron Pyng system with an iPad device, tap the
Synchronize with iPad button to synchronize the time zone, longitude, and
latitude automatically with the iPad device's location services.
c. Date: Tap the wrench button to display spinners for selecting the month,
day, and year.
d. Time: Tap the wrench button to display spinners for selecting the hour and
minute buttons, and for selecting AM or PM.
e. Time Zone: Tap the wrench button to display a menu for selecting the
time zone used by the system.
6. Tap the NEXT button (>). The Step 3: Enter Dealer Information screen is
displayed.

Product Manual – DOC. 8432A Crestron Pyng OS 2 for CP4-R •9
Step 3: Enter Dealer Information Screen
7. Enter the following dealer information:
a. Dealer Name: Enter the Crestron dealer responsible for the installation.
b. Dealer Email: Enter the email address of the Crestron dealer responsible for
the installation.
c. Dealer Phone #: Enter the phone number of the Crestron dealer responsible
for the installation.
NOTE: Confirm that the dealer information is entered correctly, as this
information is needed to place custom engraving orders through the Crestron
Pyng system.
d. Dealer Password: Enter an installer password for accessing the advanced
system setup and configuration pages in installer configuration mode.
CAUTION: Do not lose the installer password, as the system must be reset to
factory defaults to restore access to installer configuration mode.
8. Tap the NEXT button (>). The Step 4: Legal & Privacy Information screen is
displayed.

10 •Crestron Pyng OS 2 for CP4-R Product Manual – DOC. 8432A
Step 4: Legal & Privacy Information Screen
9. Tap Legal Information to review legal information regarding the use of the
Crestron Pyng application.
10. Tap the I accept the terms of the agreement check box to accept the legal
agreement.
11. Tap the Get Started button (>) to complete the initial setup procedure and to
display the main Setup page.
An existing Crestron Pyng OS 2 system that was created for a CP3-R can be transferred
manually to a CP4-R. For more information, refer to "Appendix I: CP3-R to CP4-R
Manual Upgrade" on page 252.

Product Manual – DOC. 8432A Crestron Pyng OS 2 for CP4-R •11
Installer Configuration
Once the initial setup procedure is complete, the main Setup screen is displayed.
Setup Screen
To set up a Crestron Pyng system, simply follow the five steps listed below. Perform
each step by tapping its respective button on the Setup screen.
1. Build Your House
2. Pair Devices
3. Build System
4. Create Scenes
5. Customize & Schedule
Each configuration step is described in the sections that follow.
Tap the menu button on any of the setup screens to display a menu for navigating
quickly through the screens. Tap on a button in the menu to access its respective setup
screen. Tap the menu button again to hide the menu.
Refer to the table on the following page for a list of menu functions.

12 •Crestron Pyng OS 2 for CP4-R Product Manual – DOC. 8432A
Setup Screen Menu Buttons
MENU BUTTON SETUP PAGE
Build House
Pair Devices
Shade Groups
Source Routes
Light Scenes
Shade Scenes
Media Scenes
Climate Scenes
Actions & Events
Scheduler
Thermostats
Tap the help button on any of the Setup screens to display dialog boxes that explain
screen functions and features and provide links to tutorial videos.
Tap the gear button to display the Installer Settings screen to configure advanced
Crestron Pyng system settings. For more information on the Installer Settings screen,
refer to "Installer Settings" starting on page 101.
Tap the door button to leave installer configuration mode and to enter user control
mode. For more information of user control mode, refer to "Operation" starting on
page 151.
To access the installer setup screens while in user control mode:
1. On the home screen, select Settings from the collapsible side menu.
2. Enter the installer password when prompted, and then tap OK. The main Setup
screen is displayed.

Product Manual – DOC. 8432A Crestron Pyng OS 2 for CP4-R •13
Step 1: Build Your House
Tap the Build Your House button on the Setup screen or the Build House button on
the setup menu to display the Build House screen.
Build House Screen
Use the Build House screen to define and group physical rooms in the house. This screen
also lists the rooms defined for the house and the number of devices associated with
each room.
To add a new room:
1. Select a predefined room name from the List of Rooms menu.
2. If necessary, make any modifications to the room name in the lower-left text box.
NOTE: Two rooms may not use the same name. The system rejects the new room
if the room has the same name as one that has already been added.
3. Tap the plus button (+) to add the room.
To edit an existing room, select the room from the Current House menu. The following
options are provided for each room.
•To edit the room name, tap the room name to display a text box. Then, use the
on-screen keyboard to edit the room name.
•To configure settings for the room, select the room from the Current House
menu, and then tap the gear button next to the room name.
•To delete a room, tap the trashcan button next to the room name.

14 •Crestron Pyng OS 2 for CP4-R Product Manual – DOC. 8432A
When the gear button is tapped, The Room Configuration dialog box opens with the
Group tab open.
Bedroom Room Configuration Dialog Box - Group Tab
The following configuration options are provided for each room.
Room Groups
Tap the Group tab to select whether the room is included in the top-level room/group
list in the user control interface. The room may also be added to a room group.
To add a new room group:
1. Tap the plus button (+) next to Add New Room Group.
2. Enter a descriptive name for the room group, and then tap OK.
Once a room group has been added, select the check box to the left of the group name
to add the room to that group. The following options are provided for each room group:
•Tap the room group name, and then use the on-screen keyboard to edit the room
name.
•Tap the information button to view all the rooms added to the group.
•Tap the trashcan button to delete the room group.
NOTE: Deleting a room group does not delete the assigned rooms from the system.
Select the check box at the top of the Room Configuration dialog box to add or remove
the room from the top-level room list that is displayed in user control mode. A checked
box indicates that the room is included in the top-level room list.