Cricket M615 User manual

Quick Start Guide
READ ME FIRST
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This brochure includes information to program your Cricket®
phone and start your service. Please see the Health and
Safety section of the user guide for additional information
about your phone. You should follow the appropriate
instructions based on the type of service you have. If you
have any additional questions, are unsure which type of
service you have, or would like to know more about your
calling area, Cricket®phone features, etc., visit us online
at mycricket.com or call us toll free at 1-800-CRICKET.
To start your Cricket®service, follow these easy instructions:
1. Charge your battery overnight.
2. Read these instructions and have a pen ready
before you call to set up service.
3. If you have signed up for Cricket®service, a valid Social
Security or Driver’s License Number will be required to
activate your Cricket®phone. Please have this information
ready when you call to activate your Cricket®phone.
4. Once your battery is charged, call 1-800 CRICKET
from a dierent phone.
5. A Cricket®representative will give you:
•Your new Cricket MDN (Mobile Directory Number)
This is your 10 digit phone number.
•Your new 10 digit Cricket MIN (Mobile Identification Number).
•Your 1 to 5 digit Cricket CDMA System ID Number.
Please write these numbers in the green boxes on
the inside of this brochure for future reference.
6. Program your Cricket®phone number into your Cricket®
phone using the instructions on the following page.
welcome to Cricket®quick start instructions
© 2011 Cricket Communications, Inc. The Cricket K is a trademark and Cricket is
a registered trademark of Cricket Communications, Inc.
Enter your new 10 digit Cricket MDN
Mobile Directory Number (10 digit phone number)
( ______ )_______ - _______
Enter your new 10 digit Cricket MIN
Mobile Identification Number
( ______ )_______ - _______
Enter your 1 to 5 digit Cricket CDMA System ID
________________________
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Over-The-Air Programming:
1. Turn on your phone using the power button.
2. Dial *228 and press the send key.
3. This will start the activation process,
follow the voice prompts.
4. If your phone fails to program over the air, please
refer to the keypad programming instructions below.
Manual Programming Instructions:
1. Turn on your phone using the red power/end
button. While in the programming mode, the left
soft key [OK] is used to save and the right soft key
[Back] is used to return to the previous step.
2. Enter ##626* (##NAM*) for NAM Programming.
3. You will be prompted to ENTER SUBSIDY CODE.
4. Enter 333333 (3 six times).
5. Enter your new 10 digit Cricket MDN (Mobile Directory
Number/10 Digit Phone Number) and press [OK].
6. Enter your new 10 digit Cricket MIN (Mobile
Identification Number) and press [OK].
7. Enter the 1 to 5 digit Home SID (Cricket
CDMA System ID) and press [OK]
8. Your phone will reset.
programming your Cricket®phone terms and conditions
Cricket® Terms and Conditions of Service
1. (a) This is An Important Agreement Regarding the Services We Provide to You.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. These Terms and
Conditions of Service constitute an agreement (“Agreement”) between you and the
provider of your Cricket service and contain an arbitration clause and other clauses
which may aect your legal rights. The provider is Cricket Communications, Inc.
(which conducts business under the name Cricket Wireless, Inc. in Pennsylvania) or
one of its joint venture partners, which are separate entities and may not be controlled
by Cricket Communications, Inc. The applicable provider of your Cricket service in your
market is referred to in this Agreement as “Cricket” (“us”, “we”, “our” or “Cricket”). This
Agreement governs the sale and delivery of wireless service(s) (“Service” or “Services”)
to you by Cricket. This Agreement is between you (the purchaser or user of the Services)
and us, and also includes by this reference any terms and conditions applicable to
the Service(s) that you select as described in any of our product brochure(s), literature
or on our ocial website (www.mycricket.com). In addition, certain regulatory filings,
called taris, and other laws, may also govern our provision of Services to you. This
Agreement replaces and supersedes all previous versions of the Terms and Conditions
of Service. Because these Terms and Conditions of Service may change from time to
time, please visit us at our ocial website (www.mycricket.com) or visit one of our retail
stores for the most current version.
(b) IMPORTANT: WHEN YOU START SERVICE OR USE THE SERVICE BY, FOR
EXAMPLE, PLACING A CALL, SENDING A MESSAGE OR TRANSMITTING DATA
ON THE CRICKET WIRELESS SYSTEM OR ANOTHER SYSTEM THAT’S AGREED
TO CARRY OUR SERVICES, YOU INDICATE YOUR ACCEPTANCE OF THIS
AGREEMENT. IN ADDITION, EACH TIME YOU PAY FOR SERVICE FROM US, YOU
CONFIRM YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT WANT TO
ACCEPT THIS AGREEMENT, DO NOT START SERVICE OR USE THE SERVICE AND
RETURN YOUR WIRELESS DEVICE, UNUSED AND WITH THE ORIGINAL RECEIPT
AND ALL PACKAGING AND ACCESSORIES, TO THE STORE WHERE PURCHASED
WITHIN THE RETURN PERIOD SET BY THAT STORE FOR A REFUND.
2. (a) Scope of Service. Cricket reserves the right to manage our wireless systems
and the use of our Services. As a result, we may deny a request for Service from
any customer or potential customer or discontinue a customer’s service for any lawful
reason. We may block access to a number and/or certain categories of numbers (for
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example, 976 and 900 numbers), certain websites, or certain messages, including
text, video, photo, and audio messages, in our sole discretion and to the extent
legally permitted. In addition, calls placed to services that, in our sole discretion, are
designed to facilitate trac stimulation, including but not limited to chat line facilities,
free conference calling services, call center operations and help desk provisioning, are
not included in our calling plans. If you would like to place calls to services of this nature,
we may oer an add-on calling feature for an additional monthly fee.
(b) Services are generally available within the operating range of our wireless system in
your service area. Your service area is the area depicted in the coverage brochure you
received with this Agreement or that is posted on our ocial website (www.mycricket.
com) and may change from time to time. Coverage maps only approximate our
anticipated wireless coverage area outdoors; actual Service area, coverage and quality
may vary and change without notice depending on a variety of factors including but
not limited to network capacity, location, nearby buildings (and other structures), your
wireless device, terrain and weather. Outages and interruptions in Service may occur,
and speed of Service varies. You agree we are not liable for problems relating to Service
availability or quality. Except for 911 calls and any “roaming” service to which you have
subscribed, you will not be able to use your wireless device outside of your service area
for any calls (including local and long distance) or any other service features. As a result,
sometimes Service, including calls or attempted calls to emergency services like 9-1-1
calls, may be interrupted or fail, and/or the quality of calls may be poor.
(c) Any statements by Cricket, its employees, representatives or agents about the
coverage of our wireless system are only intended to describe Cricket’s approximate
coverage in your service area. You should not interpret any such statement to mean
that Service will be available under all circumstances, at all times, or without interruption
in your service area.
(d) YOU AGREE TO HOLD CRICKET, ITS EMPLOYEES AND AGENTS HARMLESS
AGAINST ANY AND ALL CLAIMS, DEMANDS OR ACTIONS (INCLUDING ACTIONS BY
THIRD PARTIES OR THOSE WHO USE YOUR PHONE) ARISING OUT OF YOUR OR
ANOTHER PERSON’S USE OR ATTEMPTED USE OF THE SERVICE.
3. Privacy. Our privacy policy describes our privacy practices. The policy, as amended
from time to time, can be found at our ocial web site (www.mycricket.com).
4. Rate Plan.
(a) We determine what types of Service and rate plans or service packages (collectively
“Rate Plans”) we oer to you. We may oer dierent Services and dierent Rate Plan(s)
to dierent people and entities, in dierent geographic locations at dierent times.
Services oered under some Rate Plans may be more limited than those oered under
other Rate Plans. The Services and Rate Plan you select determine the charges and
fees you have to pay for Services. The Rate Plan you select will be your Rate Plan until
that Rate Plan is modified, you switch to a dierent Rate Plan (if we oer other Rate
Plans to you), you cancel your Service, or your Service is terminated. If we make more
than one Rate Plan available to you, you may change to another Rate Plan, but you
may be required to pay us a Rate Plan change fee or other fee(s). Rate plan changes
may not be eective immediately. ALTHOUGH YOUR RATE PLAN, FEATURE AND
PROMOTION DESCRIPTIONS ARE IN SEPARATE DOCUMENTS, THEY ARE PART
OF THIS AGREEMENT.
(b) If you take advantage of certain promotions or rebate oers (instant or otherwise),
you may be required to select a particular Rate Plan or Service(s) for a certain period of
time, or payment options to be eligible. Alternatively, you may be required to reimburse
Cricket for such promotional oers if you fail to meet the commitments or restrictions
applicable to such oers. Cricket may elect to collect the promotional or rebate benefit
in any legal manner it elects.
5. Changes to Agreement or Rate Plan. We may change this Agreement, your Rate
Plan, any fee for prepaid service, upgrade, enhancement, Regulatory Recovery Fee
(see 9(c) below) and any applicable surcharge, tari and tax at any time. Any changes
to this Agreement are eective when we publish the revised terms and conditions or
otherwise give you notice of such changes.
6. Safe Use and Important Emergency 9-1-1 Information.
(a) Always use your wireless device in a safe manner that does not create a risk to your
safety or the safety of others around you. For example, it can be dangerous for you to
engage in stressful or emotional conversations on your wireless device, send or receive
text messages or otherwise become distracted while driving. Be aware of and comply
with the laws that apply to you when you are driving. When possible, use a device that
allows you to talk on your phone without holding it when you are driving.
(b) When making a 9-1-1 call, always state the nature of your emergency and provide
both your location and phone number, as the operator may not automatically receive
this information. Cricket is not responsible for failures to connect or complete 9-1-1 calls
or if inaccurate location information is provided. 9-1-1 service may not be available or
reliable and your ability to receive emergency services may be impeded. We may use
a variety of information and methods to determine the location of a 9-1-1 call, including
Global Positioning Satellites, our wireless network, or the street address you have
provided us as your primary use location. Even with this information, an emergency
operator may not be able to locate you in order to provide emergency services. Other
third party entities are involved in connecting a 9-1-1 call and Cricket does not determine
the public safety agency to which your 9-1-1 call is routed. If you are porting a phone
number to or from us, we may not be able to provide you with some Services, such
as 9-1-1 location services, while the port is being implemented. If you dial 9-1-1 while
outside the U.S., 9-1-1 services may not be available.
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7. Prohibited Uses.
(a) You must comply with all laws and regulations while using the Service. Among
other prohibited uses, the Service may not be used (1) for telemarketing, commercial
research, commercial data collection or transmission, sale or resale of Service or in the
operation of any telephone-based business (for example, chat lines or fortune telling
services); (2) for any fraudulent, illegal or abusive purpose, or in a manner that interferes
or causes problems with the operation of Cricket’s wireless system; or (3) continuously,
with or without breaks, so as to create the functional equivalent of a telephone line
dedicated to continuous use.
(b) You must use your wireless device predominantly within the Cricket owned network
coverage area. We may limit, deny your continued use of the other carrier’s network,
change your rate plan or terminate your Service without notice if you no longer live
and have a mailing address within a Cricket owned network coverage area or if more
than 50% of your voice and/or data usage is on a Partner network for the previous
billing cycle.
8. Wireless Devices, Numbers and E-mail Addresses. Cricket did not manufacture
your wireless device and is not responsible for any defects or for the acts or omissions
of the manufacturer. Your device may not accept services from other carriers. You do
not have any rights to any number, e-mail address or other identifier we may assign to
your device or account; you may not modify, change or transfer any of these except as
we allow and as allowed for by law. In certain instances, you may transfer your number
from another carrier to Cricket or from Cricket to another carrier.
9. Charges.
(a) You are responsible for paying all charges for Service, including the following: (1)
recurring monthly charges for each monthly billing period in which you had or will have
access to the Service for all or any portion of that billing period; (2) optional Service
features or feature bundles selected by you and for which separate charges apply,
including but not limited to long distance, directory assistance (411) calls, ringtones,
ringback tones, videos and music; (3) charges for adding multiple phones to the
same account; (4) any Service activation, reinstatement, reconnection, administrative,
termination or other charges that may apply; (5) all third party charges that you have
authorized; (6) all applicable taxes; and (7) regulatory charges, including regulatory
charges imposed in connection with Cricket’s provision of Service
(b) Various taxes, surcharges, fees, and other assessments are imposed by governments
relating to the Service we provide to you, goods or services you purchase, and the
wireless network and equipment used in providing the Service. We will determine, in
our sole discretion, the taxes and other assessments that you are responsible to pay
and the amounts of such charges.
(c) In addition to other charges, you may also be assessed a “Regulatory Recovery
Fee”, which is a charge created, assessed and collected by Cricket to help defray our
costs for compliance with various regulatory requirements which may include, but are
not limited to, the capability to provide wireless number portability, number pooling,
universal service fees, and surcharges for state/local fees. This fee is not a tax or a
government-required charge. In our discretion, we may change the amount of the
Regulatory Recovery Fee.
(d) For Rate Plans that include per minute airtime access charges the length of your
call will be rounded up to the nearest minute and applied against the Services you
purchased. Charges for a completed call or data services from your wireless phone
will begin when you press the SEND key and will end when either party ends the call.
10. Account Activity, Credit Verification and Release of Information.
(a) This Agreement shall be contingent upon our verification and approval of certain
information about you, including billing information; we reserve the right to deny or
limit the provision of Service on the basis of any information that we gather. We may
take any action permitted by law that we believe is necessary to verify your identity,
address, age, account activity or credit, and we may take that action at any time. We
may require that you provide us with additional or updated information we reasonably
need to determine if you qualify for Service, to manage the Service, or to determine if
you are using the Service in accordance with this Agreement. If you do not provide us
the information we request within the time period that we specify, we may choose not
to start Service to you, or, if you are an existing customer, we may suspend or terminate
Service to you. You warrant and represent that all information furnished to us by you is
current, complete, accurate and true as of the time you provide it, and you will update
it as necessary to keep it complete, accurate, and true. We may share information we
gather about you as provided elsewhere in this Agreement and in our Privacy Policy
which is available at our ocial website (www.mycricket.com).
(b) If you are an employer providing the Service to your employees, you agree to notify
those employees that their use of the Service is subject to these Terms and Conditions.
11. Billing and Payment.
(a) Unless you are on a prepaid plan, monthly Service charges are generally billed in
advance, and payment is due on or before the date due as stated in your bill. Monthly
service periods are approximately thirty (30) days long. Your monthly service period
and other dates related to your account may change from time to time. You may be
required to pay a convenience/processing fee for some methods of payment or for the
use of some payment locations. You must strictly comply with any and all requirements
and conditions imposed by Cricket under any such agreement or arrangement and the
terms, conditions, duration and frequency of such agreements or arrangements shall
remain at Cricket’s sole discretion.
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