DAITEM ALARM SYSTEM AND DIALLER User manual

ALARM SYSTEM
AND
DIALLER
PRODUCTS
USER GUIDE

2
You have just bought a DAITEM security system, designed to cover
all your protection needs. We would like to thank you for your
confidence.
• The installation of your system should be carried out according to applicable national standards. f your system is to be
powered by 230 VAC mains power the connection must be carried out by a certified electrician.
• Your security system is simple to use. We advise you to switch it on (arm it) every time you leave your home.
• Do not leave your remote control in view.
• Keep a back-up remote control in a secret place.
• f one of the devices in your system is lost, stolen or sabotaged, call your installer right away.
• Keep the access codes to your control keypads secret.
• Switch your security system to partial protection mode to protect unoccupied rooms.
• Close all the protected doors and windows.
• Switch on (arm) your security system.
• f necessary, check for any fault indications or entrances left open.
When you leave home
• Check that all doors and windows are closed.
• Check your security system is operating properly by performing a real test on the system.
• Switch on (arm) your system.
When you’re going to be away for a while
Precaut ons
nstalling a dialler unit on the control panel (which does not have one when delivered) or installing a separate dialler in your
home can provide your installer with remote access to your alarm system. This will allow your installer to:
• perform maintenance operations,
• modify parameter settings,
• download data via the internet according to the conditions described in the dialler product user manual. t is up to your
installer to define with you the specific contractual conditions for accessing your system.
Important
f you have any comments about how we might improve our guides and our products, we would be grateful if you could
send them in writing to: Daitem - Service consommateur
rue du Pré de l’Orme - F-38926 CROLLES cedex
We would apprec ate your suggest ons
PRODUCT APPLICATION
The equipment marketed by DA TEM is designed to contribute to the protection and comfort of homes and some
professional premises or to contribute to the protection and wellbeing of persons, according to the technical limits and
environments described in the documentation supplied by DA TEM and recommended by the retailer.
CE MARKING AND REGULATIONS
The products marketed by DA TEM comply with the essential requirements of the applicable European directives. CE
marking certifies that the products comply with these directives and the standards that define the technical specifications to
be applied.
Your retailer will provide you with the conditions under which the manufacturer’s guarantee and after-sales service apply.
Disposing of waste electrical and electronic devices at the end of their service life (Applicable in European Union countries and other
European countries with a waste collection system). This symbol on products or product packaging indicates that the product must not be
thrown out with normal household waste. t must be taken to an appropriate collection point for recycling waste electrical and electronic equip-
ment. By disposing of such products in the appropriate manner, you are helping to prevent any harmful effects they may have on the environment
and human health. For further information about recycling this product, you should consult your local authorities, waste collection centre or the shop
where you bought the product.
DA TEM shall in no way be held responsible for the consequences of the temporary or permanent unavailability of the SPTN
switched public telephone network, the GSM/GPRS mobile network or the Ethernet (ADSL) network. Some features are only
available with control panel versions 2.0.0 or later.
Enter on your control panel keypad to check!
Warn ng
master code
(factory: 0000)

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Contents
ALARM SYSTEM USER GUIDE
1. Operating your security system.......................................................................................................................................... 4
1.1 Arming or disarming the system....................................................................................................................................... 4
1.2 Deactivating the exit time delay when the last exit is closed.......................................................................................... 4
1.3 Disarming the system under duress (this feature is only available with a remote monitoring service) ......................... 4
1.4 Arming or disarming one or several groups..................................................................................................................... 5
1.5 Partially arming the system............................................................................................................................................... 5
1.6 Arming the system in presence mode.............................................................................................................................. 6
1.7 Arming the system when a door or window is open....................................................................................................... 6
1.8 Automatic timed Arm/Disarm ........................................................................................................................................... 7
1.9 System reactivation........................................................................................................................................................... 7
2. The keypads transfer information about the control panel status................................................................................ 8
3. Configuring the system locally using the keypad built into the control panel ............................................................ 9
3.1 Modifying the language..................................................................................................................................................... 9
3.2 Modifying the date and time............................................................................................................................................. 9
3.3 Modifying your master code ............................................................................................................................................. 9
3.4 Modifying the user codes ............................................................................................................................................... 10
3.5 Disabling or enabling the user codes............................................................................................................................. 10
4. Restricting access to commands..................................................................................................................................... 10
4.1 Restricting access using the user codes ....................................................................................................................... 10
4.2 Restricting access using the tags................................................................................................................................... 11
4.3 Disabling or enabling a tag ............................................................................................................................................. 11
5. Testing the devices............................................................................................................................................................. 12
6. Performing a real test on the system .............................................................................................................................. 13
7. The control panel indicates alarms.................................................................................................................................. 14
8. The control panel indicates faults .................................................................................................................................... 15
9. Consulting the events log.................................................................................................................................................. 16
10. Additional keypad functions............................................................................................................................................ 17
10.1 Querying the status of your system ............................................................................................................................. 17
10.2 Triggering an alarm (if keypad button has been reprogrammed)................................................................................ 17
10.3 Triggering a silent alarm (if keypad button has been reprogrammed) ........................................................................ 17
DIALLER PRODUCT USER GUIDE
Foreword .................................................................................................................................................................................. 18
1. Introduction.......................................................................................................................................................................... 19
1.1 Operation for outgoing calls ........................................................................................................................................... 20
1.2 Operation for incoming calls........................................................................................................................................... 20
2. Configuring a dialler locally using the built-in keypad.................................................................................................. 21
2.1 Modifying the language................................................................................................................................................... 21
2.2 Modifying the date and time........................................................................................................................................... 21
2.3 Modifying your master code ........................................................................................................................................... 21
2.4 Modifying your video code (GSM/GPRS - Ethernet ADSL) .......................................................................................... 22
2.5 Enabling or disabling remote access via the nternet (mains-powered GPRS - Ethernet ADSL) ............................... 22
2.6 Recording or modifying the personalised welcome message for vocal transmissions (PSTN-GSM) ........................ 23
2.7 Modifying the numbers of individual correspondents (PSTN - GSM) .......................................................................... 23
3. Outgoing calls ..................................................................................................................................................................... 24
3.1 Dialler call cycle procedure............................................................................................................................................. 24
3.2 Procedure for voice calls to individuals (PSTN - GSM)................................................................................................. 25
3.3 List of commands possible during listen-in period ....................................................................................................... 25
3.4 List of voice messages and SMS transmitted to an individual correspondent according to the type of event
(PSTN - GSM).................................................................................................................................................................. 26
3.5 Procedure for calls to a remote monitoring centre (PSTN-GSM/GPRS - Ethernet ADSL).......................................... 27
4. Incoming calls ..................................................................................................................................................................... 28
4.1 Voice remote operation over the telephone via the PSTN or GSM network (mains-powered)................................... 28
4.2 Configuring and operating the dialler from a PC connected via nternet (mains-powered GPRS - Ethernet ADSL). 30
4.3 Remote operation over SMS via the GSM network (mains-powered) ......................................................................... 31
5. Testing calls to your correspondents (PSTN-GSM/GPRS- Ethernet ADSL) .............................................................. 32
6. Instructions sheet (to be completed and given to your correspondents).................................................................. 33
DAITEM GUARANTEE AND EXTENSION CONDITIONS .............................................................................................. 35

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The LED indicating
the reading zone flashes.
Hold the tag against
the pictogram .
1. Operat ng your secur ty system
The control panel can operate up to 8
intrusion protection groups (depending
on the type of control panel) either
individually or at the same time.
• Using a remote control:
or
1.1 Arming or disarming the system
1.2 Deactivating the exit time delay when the last exit is closed
Armed: all groups armed
“bip, Armed”
Off: All groups disarmed
“bip, Off”
• Using a control keypad:
Using a keypad:
+ or
or and
master code
Using a vocal keypad with tag reader and proximity detector
G4 G3
G1G2
master code
Group disarmed
Group armed
This function allows users to quietly alert a correspondent when they are forced to disarm their alarm system by an intruder.
The system behaves as if it is being disarmed but sends a specific silent alarm message via the telephone line to the remote
monitoring centre.
1.3 Disarming the system under duress (this feature is only available with a remote monitoring service)
Users must check that this specific alert message can be processed by their remote monitoring centre.
IMPORTANT: if a telephone transmission unit card has been installed.
Example: 4 intrusion protection groups
The exit time delay can be deactivated when one of the entrances with a detector programmed for this function is closed.
Deactivation of this time delay can be automatically programmed by determining a door or window detector in charge of
arming one, several or all groups.
“bip, Armed”
or
“bip, Off”
ALARM SYSTEM USER GUIDE

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Example using a control keypad:
• Arming groups 3 + 4
master code
The LED
indicating the
reading zone
flashes. Hold
the tag against
the pictogram
.
1.4 Arming or disarming one or several groups
Groups 3 + 4 armed
“bip, Armed
group 3-4”
Groups 1 + 2 disarmed
“bip, Off
group 1-2”
• Using a remote keypad:
+ or
...
+ or and
...
master code
• Using a vocal keypad with tag reader:
Group disarmed
Group armed
Group unchanged
group n°
from 1 to 8
group n°
from 1 to 8
Example using a vocal keypad with tag reader:
• Disarming groups 1 + 2
master code
The LED indicating
the reading zone flashes.
Hold the tag against
the pictogram .
“bip, Off,
Group 1-2”
The LED indicating
the reading zone flashes.
Hold the tag against
the pictogram .
• Using a remote control:
or
1.5 Partially arming the system
Armed Partial 1:
Group 1 only is armed
“bip, Armed
Partial 1”
Armed Partial 2:
Group 2 only is armed
“bip, Armed
Partial 2”
• Using a control keypad:
+ or
or and
master code
• Using a vocal keypad with tag reader:
Group disarmed
Group armed
For P2, your installer must
reprogramme the key.
“bip, Armed
Partial 1”
or
“bip, Armed
Partial 2”

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The control panel is factory programmed to prevent system arming in case a door or window (with a protection device
installed on it) has been left open.
This factory programming can be modified by the installer.
1.7 Arming the system when a door or window is open
Example: arming with exit 2 open
You arm the system You close exit 2 You arm the system End of exit time delay
The control panel does
not arm the system
“bip, exit 2
opened” “bip, armed” “bip, armed”
The LED indicating
the reading zone flashes.
Hold the tag against
the pictogram .
1.6 Arming the system in presence mode
Armed Presence: Group 1 only armed
“bip, Armed
Presence”
• Using a control keypad:
+
and
master code
• Using a vocal keypad with tag reader::
Group disarmed
Group armed
The control panel allows for partial protection and quiet system responses in the event of intrusion: Armed Presence.
IMPORTANT: there is no exit time delay or entry time delay in armed presence mode.
ENTRY TIME DELAY
The entry time delay is the time allowed to disarm the system from inside the premises (e.g. using the keypad) without triggering
the alerts and deterrents. Users can decide on the most suitable time delay for them with their installer.
A vocal warning “BIP, BIP, BIP, BIP, PROTECTION ACTIVE” tells users to disarm the system.
EXIT TIME DELAY
The exit time delay is the time allowed to leave the premises without triggering the alarm system. Users can decide on the most
suitable time delay for them with their installer. The end of this time delay is indicated by the control panel as it repeats the voice
message that the system is armed.
“bip, Armed
Presence”

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This function makes it possible to send automatically
Arm/Disarm commands to the alarm control panel at
times programmed by your installer, via the TwinLoad®
software.
You can activate or de-activate these timed automatic
ON/OFF commands at the Control panel keypad . n
factory default, this function is not activated.
1.8 Automatic timed Arm/Disarm
Using the Control Panel keypad:
master code
0: disabled
1: enabled
Factory default , this function is not active.
This command authorizes the resetting of the Control Panel after an alarm activation, intrusion alarm or fault (radio, loss of
power... etc.).
This command is accessible locally from a separate/remote keypad or the built-in keypad of the Control Panel while
programming:
1.9 System reactivation
master code
WARNING: this configuration is possible with control panel versions 2.1.0 or later (enter to check the
version).

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2. The keypads transfer nformat on about the control panel status
The keypads can be used to: • operate your system,
• check the status of your system.
IMPORTANT
• Only commands sent from control and information keypads light up the LEDs.
• Only commands issued from a vocal keypad trigger voice messages indicating possible alarms, faults and the status of exits.
Commands
sent to:
Command Indications
& messages at the information
& command keypad
Message issued by vocal keypad
with tag reader
LED status Buzzer
A control panel
Disarm keyfob 1.5 s
Glong beep “Bip, Off” or “Bip, Fault System”
OFF/Disarm
with alarm memory G G G 3 short beeps
Arm keyfob 1.5 s
Rlong beep “Bip, Armed”
ON/Arm with fault keyfob 1.5 s
R3 short beeps
Armed partial 1 keyfob 1.5 s
Rlong beep “Bip, Armed Partial 1”
Armed partial 2 keyfob 1.5 s
Rlong beep “Bip, Armed Partial 2”
ON Partial 1, with a fault keyfob 1.5 s
R3 short beeps
ON Partial 2, with a fault keyfob 1.5 s
R3 short beeps
Arm group X keyfob 1.5 s
Rlong beep “Bip, Armed Group X
ON Group X with an anomaly keyfob 1.5 s
R3 short beeps
ON blocked (1) R R R 3 short beeps
Disarm group X keyfob 1.5 s
Glong beep Bip, Off Group X”
OFF group X
with alarm memory G G G 3 short beeps
Arm in presence mode “Bip, Armed Presence”
Alarms memorised “Bip, Off, Alarm System”
Faults memorised “Bip, Armed, Fault System”
or “Bip, Off, Fault System”
Exits open keyfob 1.5 s
R3 short beeps “Bip, Armed, Exit Opened”
Switching receiver,
remote control unit
Transmit a home automation
command (light, relay, etc.) keyfob 1.5 s
G
Switch to test mode “Bip, Test mode”
Switch to installation mode “Bip, Installation mode”
Switch to user mode “Bip, Off”
System status query
“Bip, system status, Armed”
“Bip, System_status, Armed Partial 1 or 2”
“Bip, System_status, Off”
“Bip, System_status, Armed Group X”
“Bip, System_status, Armed Presence”
“Bip, System_status,...Fault System”
“Bip, System_status,...Exit Opened”
“Bip, System_status,...Exit Inhibited”
(1) A stopped ON/Arming operation means the system has been unable
to complete Arming due to a system fault.
X: group 1 to 8 depending on type of control panel
: green LED
: red LED
G
R

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3. Configur ng the system locally us ng the keypad bu lt nto the control panel
If 5 wrong access codes are entered on the keypad in less than 5 minutes this will block the keypad for 5 minutes and the
control panel will be informed.
You can replace the original language with another language.
To modify the language, enter:
Factory setting: English
Your installer will have already configured your control panel but you can modify some of the programming at any time.
3.1 Modifying the language
0: French
1: Italian
2: German
3: Spanish
4: Dutch
5: English
“bip + chosen
language”
master code
IMPORTANT
• To keep your codes confidential, we recommend you change the keypad access codes often and regularly clean the keys.
• To prevent unwanted calls to correspondents, do not end the master code with a “0”.
The events memorised by the control panel are date and time stamped.
To programme the date and time manually, proceed as follows:
3.2 Modifying the date and time
Do not lose your codes as you will need them in order to programme new codes. However, if you do lose your codes,
contact your installer who will put the system back into its factory configuration and programme the codes again. Your
master code allows you to configure the control panel and access all the system commands using the built-in keypad.
3.3 Modifying your master code
• Date
To modify the date, enter:
“bip + date
announced”
• Time
To modify the time, enter:
“bip + time
announced”
Day onth
Hour inutes
Year
(e.g. for 2012,
enter 12)
master code
master code
To modify the master code, enter:
Factory master code: 0000
Example:
To replace the factory master code “0000” with the new code “1423”, enter:
... ... ...
“beep”
old
master code
new
master code
new master
code repeated
IMPORTANT: all access codes must differ from each other.

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4. Restr ct ng access to commands
The user codes can have separate and limited access to:
• specific keypad control keys,
• specific groups.
Only the command keys or groups selected during programming can be accessed when the user code is entered.
To restrict a user code to (a) specific command key(s), use the keypad to enter:
To restrict a user code to (a) specific group(s), use the keypad to enter:
...
...
4.1 Restricting access to user codes
master code user code01 to 32
(chosen user
number)
user code command
keys
master code user code01 to 32
(chosen user
number)
user code group(s)
1 to 8
The user codes limit access to certain commands. They are meant for occasional users.
Using the keypad, enter:
3.4 Modifying the user codes
IMPORTANT: a programmed user code is automatically enabled.
master code new user code01 to 32
(chosen user
number)
new user code
repeated
The following procedure can be followed to enable or disable user codes without modifying their programming.
Using the keypad, enter:
3.5 Disabling or enabling the user codes
master code 0: disabled
1: enabled
01 to 32
(chosen user
number)
Example, after entering the master code (1234), to restrict user code 1 (1213) to Group 1 and Group 2, enter:
In this case, user code 1 can only disarm and arm Group 1 and Group 2.
Example, arming groups 1 and 2:
WARNING: the 32 user codes are only available with control panel keypad versions 2.1.0 or later.
Enter to check the version.
user code
master code