Dell PowerEdge 2950 User manual

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Dell™ PowerEdge™ 2950 Systems
Hardware Owner’s Manual
Book.book Page 1 Friday, February 3, 2006 11:09 AM

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarksusedinthistext:Dell,theDELLlogo,Inspiron,DellPrecision,Dimension,OptiPlex,Latitude,PowerEdge,PowerVault,PowerApp,
PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium,and Celeron are registered trademarks, and Xeon is a
trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of
EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model EMS01
January 2006
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Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . . . . . . . . . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 13
Hard-Drive Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . 15
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 17
Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . 17
Power Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LCD Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Solving Problems Described by LCD Status Messages . . . . . . . . . . 27
Removing LCD Status Messages . . . . . . . . . . . . . . . . . . . . . . 27
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Diagnostics Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 37
Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 37
Responding to Error Messages. . . . . . . . . . . . . . . . . . . . . . . 37
Using the System Setup Program. . . . . . . . . . . . . . . . . . . . . . 38
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CPU Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . . 42
Serial Communication Screen . . . . . . . . . . . . . . . . . . . . . . . 43
System Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
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4Contents
System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 45
Using the System Password . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 47
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 48
Baseboard Management Controller Configuration . . . . . . . . . . . . . . . 48
Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . . 49
BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . . 49
3 Installing System Components . . . . . . . . . . . . . . . . . . . . 51
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Inside the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Removing the Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . 53
Replacing the Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . 54
Opening and Closing the System . . . . . . . . . . . . . . . . . . . . . . . . 54
Opening the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Removing a Drive Blank . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing a Drive Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing a Hot-Plug Hard Drive . . . . . . . . . . . . . . . . . . . . . . 57
Installing a Hot-Plug Hard Drive . . . . . . . . . . . . . . . . . . . . . . 57
Replacing a Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . . . 58
Removing a Hard Drive From a Hard-Drive Carrier. . . . . . . . . . . . . 58
Installing a SAS Hard Drive Into a SATAu Drive Carrier . . . . . . . . . . 59
Installing a SATA Hard Drive Into a SATA Drive Carrier . . . . . . . . . . 60
Installing a SATA Hard Drive and Interposer Card Into a
SATAu Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . . . 61
Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Removing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 63
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 64
Removing the Power Supply Blank . . . . . . . . . . . . . . . . . . . . . 64
Installing the Power Supply Blank . . . . . . . . . . . . . . . . . . . . . 65
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Contents 5
System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Removing a System Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Replacing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Removing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . 67
Installing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . 67
Fan Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Removing the Fan Bracket . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the Fan Bracket . . . . . . . . . . . . . . . . . . . . . . . . . 69
SAS Controller Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing a SAS Controller Daughter Card . . . . . . . . . . . . . . . . . 70
SAS and SAS RAID Controller Daughter Card Cabling Guidelines. . . . . 72
Removing a SAS Controller Daughter Card. . . . . . . . . . . . . . . . . 74
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Installing a RAID Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Removing a RAID Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring the Boot Device. . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Expansion Card Installation Guidelines. . . . . . . . . . . . . . . . . . . 76
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . 76
Removing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . 78
Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Removing the Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . 78
Replacing the Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . 79
Installing a RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . 81
Installing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . 82
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Removing the Diskette Drive From the System . . . . . . . . . . . . . . . 83
Installing the Diskette Drive Into the System . . . . . . . . . . . . . . . . 84
Removing the Diskette Drive From the Drive Carrier . . . . . . . . . . . . 85
Installing the Diskette Drive Into the Drive Carrier . . . . . . . . . . . . . 85
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6Contents
SCSI Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Removing and Installing an Internal SCSI Tape Drive . . . . . . . . . . . 86
Removing and Replacing the Tape Drive Cable Retention Bracket . . . . 88
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
General Memory Module Installation Guidelines . . . . . . . . . . . . . 89
Non-Optimal Memory Configurations . . . . . . . . . . . . . . . . . . . 90
Memory Sparing Support . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Memory Mirroring Support . . . . . . . . . . . . . . . . . . . . . . . . . 90
Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . 90
Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . 92
Activating the Integrated NIC TOE. . . . . . . . . . . . . . . . . . . . . . . . 93
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Removing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Installing a Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . . 96
Expansion-Card Riser Boards . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Removing the Left Expansion-Card Riser Board . . . . . . . . . . . . . . 98
Installing the Left Riser Board . . . . . . . . . . . . . . . . . . . . . . . 99
Removing the Central Riser Board . . . . . . . . . . . . . . . . . . . . 100
Installing the Central Riser Board . . . . . . . . . . . . . . . . . . . . 100
Sideplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Removing the Sideplane Board. . . . . . . . . . . . . . . . . . . . . . 101
Installing the Sideplane Board . . . . . . . . . . . . . . . . . . . . . . 102
SAS Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Removing the SAS Backplane Board. . . . . . . . . . . . . . . . . . . 103
Installing the SAS Backplane Board . . . . . . . . . . . . . . . . . . . 104
Control Panel Assembly (Service-only Procedure) . . . . . . . . . . . . . . 105
Removing the Control Panel Assembly . . . . . . . . . . . . . . . . . . 105
Installing the Control Panel Assembly . . . . . . . . . . . . . . . . . . 106
System Board (Service-only Procedure) . . . . . . . . . . . . . . . . . . . 107
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . 107
Installing the System Board. . . . . . . . . . . . . . . . . . . . . . . . 108
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Contents 7
4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . 111
Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . 111
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Troubleshooting IRQ Assignment Conflicts. . . . . . . . . . . . . . . . 112
Troubleshooting External Connections . . . . . . . . . . . . . . . . . . 112
Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . . 113
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . 113
Troubleshooting the Mouse. . . . . . . . . . . . . . . . . . . . . . . . 114
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . 114
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . 115
Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . 115
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Troubleshooting a Wet System. . . . . . . . . . . . . . . . . . . . . . . . . 116
Troubleshooting a Damaged System. . . . . . . . . . . . . . . . . . . . . . 117
Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . . 119
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . . 120
Troubleshooting a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . 121
Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 123
Troubleshooting an External SCSI Tape Drive. . . . . . . . . . . . . . . . . 123
Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . 124
Troubleshooting a SAS or SAS RAID Controller Daughter Card . . . . . . . 126
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . 127
Troubleshooting the Microprocessors . . . . . . . . . . . . . . . . . . . . 128
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8Contents
5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 131
Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . . 131
System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . 131
When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . . 131
Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 132
System Diagnostics Testing Options. . . . . . . . . . . . . . . . . . . . . . 132
Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . . 132
Selecting Devices for Testing. . . . . . . . . . . . . . . . . . . . . . . 132
Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . . 133
Viewing Information and Results . . . . . . . . . . . . . . . . . . . . . 133
6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . 135
System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
SAS Backplane Board Connectors . . . . . . . . . . . . . . . . . . . . . . 139
Sideplane Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 142
Expansion-Card Riser-Board Components and PCI Buses . . . . . . . . . . 142
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . 144
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . 148
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . 148
Dell Enterprise Training and Certification. . . . . . . . . . . . . . . . . . . 149
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 149
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Contents 9
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
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10 Contents
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