Denon HEOS User manual

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NETWORKED MULTI-ROOM AMPLIFIER
Owner’s Manual
HEOS Drive
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Contents Setup Use Troubleshooting Status LED Appendix
1

INTRODUCTION 5
BEFORE YOU BEGIN 6
System Requirements 6
Network Requirements 6
Controller Requirements 7
Getting To Know Your HEOS Drive 8
Front panel 9
Back panel 10
Placing Your HEOS Drive 11
Attaching the rack mount brackets 12
Mounting in a rack 12
Zone Connection 13
Connecting Speakers (4 Stereo Zones) 14
Connecting Speakers 14
Connecting Speakers (Two Bridged Zones) 15
Connecting to an External Amplifier or AV Receiver 16
Connecting a Subwoofer 16
Connecting a USB storage device 17
Trigger Control 17
Connecting External Devices (Assignable) 18
Connecting an Audio Playback Device 18
Connecting to NETWORK 19
Powering Your HEOS Drive 20
Getting the HEOS App 20
ADDING MORE HEOS DEVICES 21
Adding Wired HEOS Devices 21
Adding Wireless HEOS Devices 22
USING YOUR HEOS DRIVE 23
Selecting a Room 23
Listening to Radio 24
Playing music stored on your mobile device 24
Playing music from your networked PC or NAS 25
Playing music from an external audio device 26
Streaming an external audio device to any HEOS device 27
Playing music from a USB device 28
HEOS account 29
What is a HEOS account? 29
Why do I need a HEOS account? 29
Signing up for a HEOS account 29
Changing Your HEOS account 29
Playing from Streaming Music Services 30
Adding a Music Service 30
Changing Music Service Settings 30
Contents Setup Use Troubleshooting Status LED Appendix
Contents
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Listening To The Same Music In Multiple Rooms 31
Grouping Rooms 31
Ungrouping Rooms 32
Grouping All Rooms (Party Mode) 33
Ungrouping All Rooms 34
Using the Now Playing Queue 35
Play Now 35
Play Now & Replace Queue 35
Play Next 35
Add to End of Queue 35
Rearranging the Now Playing Queue 36
Deleting Songs from the Play Queue 36
Deleting All Songs from the Play Queue 37
Saving Playlists 37
Performing Repeat and Shuffle Playback 37
MAKING ADJUSTMENTS 38
Changing the Name of a HEOS Drive 38
Adjusting the Equalizer 38
Adjusting the Line Out 38
Adjusting the Output Mode 39
Adjusting the Audio Quality 39
Adjusting the Volume Limit 39
Adjusting the Preamp Out 39
Adjusting the High Pass Filter 40
Adjusting the Status Light Brightness 40
Using a Subwoofer 40
Adjusting the Low Pass Filter 40
Advanced Settings 41
Network Settings 41
Firmware Upgrade 41
About 41
External Device Control 42
IP Control 42
Trigger out 43
UPDATING YOUR SYSTEM 44
Contents Setup Use Troubleshooting Status LED Appendix
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ADVANCED FEATURES 45
Submit Diagnostics 45
Sharing Music from your Mobile Device 45
Resetting Your Controller App 45
POWER MANAGEMENT 46
Power Modes 46
Quick Start Mode 46
Deep Standby 46
Off 46
BASIC TROUBLESHOOTING 47
I get a message “Device was not found” 47
My HEOS device turns off and the Power LED flashes in red 47
Music cuts out or delays sometimes 48
I hear a delay when using the AUX Input with my TV 48
Resetting Your HEOS Device 49
Restoring the HEOS Device to Factory Defaults 49
Contact Denon 50
Status LED Table 51
Supported File Types and Codecs 58
Supported audio formats (Coaxial/Optical) 58
SPECIFICATIONS 59
INFORMATION 62
Trademarks 62
License 63
License Information for the Software Used in the Unit 63
Contents Setup Use Troubleshooting Status LED Appendix
4

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.
NOTE
THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
For latest information, please visit HEOSbyDenon.com
INTRODUCTION
The HEOS Drive is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere around
your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music from
your own music library or from many online streaming music services.
0True multi-room audio - play different songs in different rooms or the same song in every room
0Utilizes your existing home network for quick and easy setup
0Industry leading microsecond audio synchronization between HEOS device confirm microsecond sync with Drive
0Legendary Denon audio quality
If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with
your HEOS device).
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HEOS Drive QUICK START GUIDE
Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Drive.
Contents Setup Use Troubleshooting Status LED Appendix
5

BEFORE YOU BEGIN
NOTE
If you have already installed at least one HEOS device, please skip to the section “ADDING MORE HEOS DEVICES” (v p. 21).
System Requirements
Before you begin installing your first HEOS device, please make sure you understand and meet a few basic requirements.
oNetwork Requirements
Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a
wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your
home.
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The HEOS Extend Wireless Range Extender (sold separately) is available as an accessory, should
you need to setup a new wireless network or extend the range of your existing network. Please
contact Denon for more information about the Wireless Extender.
High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is
also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will
provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.
Contents Setup Use Troubleshooting Status LED Appendix
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oController Requirements
You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these
minimum requirements:
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iOS Minimum Requirements
0iOS version 7.0 or later
0iPhone® 4 or newer
0iPad® 2 or newer
0iPod touch® (5th generation) or newer
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Android Minimum Requirements
0Android OS version 2.3 or later
0All resolutions
Contents Setup Use Troubleshooting Status LED Appendix
7

Getting To Know Your HEOS Drive
Unpack your HEOS Drive from the box and verify that the following items are included:
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QUICK STRT GUIDE
HEOS Drive Ethernet cable Rack mount brackets
Quick Start Guide Safety Instructions Warranty
(North America model only) Extended Protection Plan
(North America model only)
Power cords
(for North America) (for Europe) (for UK) (for Australia)
NOTE
0Please use the power cord included in the box for your device.
Contents Setup Use Troubleshooting Status LED Appendix
8

oFront panel
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req w
APower operation button (X)
Used to enter Quick Start Mode or Deep Standby and return from
them.
BPower indicator
This is lit as follows according to the power status: (v p. 51)
0White: Power on
0Off: Deep Standby
0Red: When all Zone enter Quick Start Mode
CNetwork indicators
Flashes green to indicate network activity. (v p. 52)
DZone indicators
Please refer to the “Status indicator Table”. (v p. 53)
Contents Setup Use Troubleshooting Status LED Appendix
9

oBack panel
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q we r t y u i Q0o Q1
ASpeaker terminals (SPEAKERS)
Used to connect speakers. (v p. 14)
BTRIGGER OUT jack (TRIGGER OUT)
Used to connect devices equipped with a trigger function.
(v p. 17)
CUSB Input (USB 5 V/1 A)
Used to connect USB storage devices. (v p. 17)
DAnalog output (PRE OUT)
Used to connect external amplifiers. (v p. 16)
EAnalog Input (LINE IN)
Used to connect devices equipped with analog audio outputs.
(v p. 18)
FBridge Mode Switch (BRIDGE)
Used to enable the amplifier bridge setting. (v p. 15)
GNetwork Connector (NETWORK)
Used to connect this unit to a wired Ethernet network. (v p. 21)
HDigital Input (OPTICAL IN/COAXIAL IN)
Used to connect devices equipped with digital audio outputs.
(v p. 18)
IAC inlet
Used to connect the power cord. (v p. 20)
JMaster Power Switch (POWER)
KReset Button (RESET)
Various settings are reset to the factory default values.
(v p. 49)
Contents Setup Use Troubleshooting Status LED Appendix
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Placing Your HEOS Drive
The HEOS Drive is designed to add HEOS multi-room audio functionality
to passive loud speakers. You should place your HEOS Drive in a
convenient location near your speaker wires.
0The HEOS Drive is not waterproof. Do not place it near any water
source and do not leave it outside in the rain or snow.
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Contents Setup Use Troubleshooting Status LED Appendix
11

oAttaching the rack mount brackets
Attach the included rack mounting brackets to the sides of the HEOS
Drive if you want to mount the HEOS Drive in a standard EIA
equipment rack.
1Remove the two screws on each side of the HEOS
Drive.
2Align the brackets with the screw holes and reattach
the screws making sure they are secure.
oMounting in a rack
0Do not cover the side of the unit. Remember, heat is dispersed from
the HEOS Drive's side surface.
0Set up the installation environment carefully. For example, take care
to protect the HEOS Drive from heat from other devices. If
necessary, use forced ventilation. The surrounding conditions must
meet the specifications described in
“SPECIFICATIONS” (v p. 59).
0If the unit is not to be mounted in a rack, remove the rack mount
brackets.
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Contents Setup Use Troubleshooting Status LED Appendix
12

Zone Connection
You can simultaneously play the same source in all four HEOS Drive Zones if desired. You can also play different sources in different zones.
Connection and function of page 14 to 18 are ZONE1. ZONE2, ZONE3 and ZONE4 are same as ZONE1.
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ZONE1 ZONE2 ZONE3 ZONE4
Contents Setup Use Troubleshooting Status LED Appendix
13

Connecting Speakers (4 Stereo Zones)
oConnecting Speakers
Carefully check the left (L) and right (R) channels and + (red) and –
(black) polarities on the speakers being connected to this unit, and be
sure to connect the channels and polarities correctly.
1Peel off about 3/8 inch (10 mm) of sheathing from the
tip of the speaker cable, then either twist the core wire
tightly or terminate it.
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2Turn the speaker terminal counterclockwise to loosen
it.
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3Insert the speaker cable’s core wire to the hilt into the
speaker terminal.
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4Turn the speaker terminal clockwise to tighten it.
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NOTE
0Turn off the power switch of rear panel before connecting the speakers. Also, turn
off any connected powered subwoofers.
0Connect so that the speaker cable core wires do not protrude from the speaker
terminal. The protection circuit may be activated if the core wires touch the rear
panel or if the + and – sides touch each other.
0Never touch the speaker terminals while the power cord is connected and power
switch of rear panel is turned on. Doing so could result in electric shock.
0Use speakers with an impedance of 4 – 16 Ω/ohms. The protection circuit may be
activated if speakers with an impedance other than specified are used.
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(R)
wq
wq
(L)
Contents Setup Use Troubleshooting Status LED Appendix
14

oConnecting Speakers (Two Bridged Zones)
Larger output can be obtained by connecting using a bridged
connection.
1Turn off the power switch of rear panel.
2Connect speakers to the adjacent gray colored speaker
terminals between zones 1 and 2 OR zones 3 and 4.
3Slide the Bridge switch to the “ON” position.
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(L)
wq
wq
(R)
NOTE
0Turn off the power switch of rear panel before connecting the speakers. Also, turn
off the subwoofer.
0Connect so that the speaker cable core wires do not protrude from the speaker
terminal. The protection circuit may be activated if the core wires touch the rear
panel or if the + and – sides touch each other.
0Never touch the speaker terminals while the power cord is connected and power
switch of rear panel is turned on. Doing so could result in electric shock.
0Use speakers with an impedance of 4 – 16 Ω/ohms. The protection circuit may be
activated if speakers with an impedance other than specified are used.
0In BRIDGE mode, one channel is output from one ZONE. In the example shown
here, no signal is output from the speaker Rch of ZONE1 and Lch of ZONE2.
0Zones 1 and 2 connected using a bridge connection operate as Zone 1, and
Zones 3 and 4 connected using a bridge connection operate as Zone 3.
0When a bridge connection is used, Zone2/Zone4 are not displayed in “Rooms
view”. To display as Preamp Out, refer to “Adjusting the Preamp
Out” (v p. 39).
Contents Setup Use Troubleshooting Status LED Appendix
15

oConnecting to an External Amplifier or AV
Receiver
Connect the PRE OUT output to an available input on your amplifier or
AV receiver using the appropriate cables.
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RL
RL
AUDIO
AUDIO
RL
IN
Your amplifier or
AV receiver
oConnecting a Subwoofer
Connect the PRE OUT “L” output to an input on your powered
subwoofer or your subwoofer amplifier. (v p. 40)
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IN
Subwoofer
with built-in
amplifier
Contents Setup Use Troubleshooting Status LED Appendix
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oConnecting a USB storage device
Connect a FAT32 formatted USB mass storage device containing
digital music files to any available USB port.
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USB memory
device
oTrigger Control
If the power amplifier connected to this unit has a trigger input
connector, connect it to the TRIGGER OUT jack of this unit using a
3.5mm cable (not included). A signal up to 12 V/150 mA is output from
the TRIGGER OUT jack.
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Power amplifier
NOTE
0Use a monaural mini-plug cable for connecting the TRIGGER OUT jacks. Do not
use a stereo mini-plug cable.
0The Trigger settings must be set in order to use Trigger Control. (v p. 43)
Contents Setup Use Troubleshooting Status LED Appendix
17

Connecting External Devices (Assignable)
oConnecting an Audio Playback Device
Connect the LINE IN, COAXIAL IN or OPTICAL IN input to an audio
playback device (CD player, portable music player, etc...) using the
appropriate cables.
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RL
RL
AUDIO
AUDIO
RL
OUT OUT
OPTICAL
OUT
COAXIAL
AUDIO
or or
Analog
device
Digital
device
Contents Setup Use Troubleshooting Status LED Appendix
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oConnecting to NETWORK
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Router
nDaisy chain
You can use the second Ethernet connection to connect another
HEOS Drive to your network.
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Router
NOTE
0Each HEOS Drive contains four HEOS modules and therefore always counts as
four devices towards the maximum number of 32 HEOS devices supported on any
one network. Up to 8 HEOS Drive units are supported on a single network.
Contents Setup Use Troubleshooting Status LED Appendix
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Powering Your HEOS Drive
Connect the appropriate power cord for your region between the back of the HEOS Drive and a wall outlet and then switch the rear panel power switch to
the ON position.
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for UK
(AC 220 - 240 V, 50 Hz)
for Europe
(AC 220 - 240 V, 50/60 Hz)
for Australia
(AC 220 - 240 V, 50 Hz)
for North America
(AC 120 V, 60 Hz)
Getting the HEOS App
The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your
HEOS system right in the palm of your hand, from anywhere in your home.
Download the HEOS app for iOS or Android by searching App StoreSM or Google Play™ store for “HEOS by Denon”.
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Contents Setup Use Troubleshooting Status LED Appendix
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