Triton RT2000 User manual

MODEL RT2000 SERIES
AUTOMATED TELLER MACHINE
USER MANUAL
VERSION 1.0
TDN 07102-00047 11/2004
CORPORATE HEADQUARTERS:
522 E. Railroad Street
Long Beach, MS 39560
Phone: [phone]
Fax: [phone]
COPYRIGHT NOTICE
Copyright © Delaware Capital Formation, Inc., 2004. All rights reserved. No part of this
publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any human or computer language, in any form, by any means whatsoever,
without the express written permission of Triton Systems of Delaware, Inc. DOVER and
the DOVER logo are registered trademarks of Delaware Capital Formation, Inc., a wholly-
owned subsidiary of Dover Corporation.
RMA (RETURN MATERI A L AUTHORIZATION)
RETURN ADDRESS:
21404 Avenue B
Long Beach, MS 39560

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MODEL RT2000 SERIES USER MANUAL
DISCLAIMER
The manufacturer of the Automated Teller Machine (ATM) product(s) described
herein makes no representations or warranties, either expressed or implied, by or
with respect to anything in this manual, and shall not be liable for any implied
warranties of fitness for a particular purpose or for any indirect, special, or
consequential damages. Information in this document is subject to change without
notice and does not represent a commitment on the part of the manufacturer.
USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE
DESCRIBED IN THIS MANUAL MAY RESULT IN PERSONAL INJURY.
FCC COMPLIANCE (US units with modems)
Statement of Compliance: This equipment complies with Part 68 of the FCC rules.
Located in the control area of theATM is the product label. This label lists the FCC
registration number and ringer equivalence number of the unit. If requested, this
information must be provided to the telephone company. USCO/FIC Codes: When
ordering service from the telephone company for the RT2000 ATM, the following
information should be supplied:
Universal Service Order Code (USOC): RJ-11C
The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise wiring
and telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by ACTA. A compliant telephone cord and modular plug is
provided with this product. The telephone cord is designed to be connected to a
compatible modular jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of
the devices that may be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response to an incoming call.
In most but not all areas, the sum of the RENs should not exceed five (5). To be
certain of the number devices that may be connected to a line, as determined by the
local RENs, contact the local telephone company.
Harm to the Network: If the RT2000 ATM causes harm to the telephone network, the
telephone company will notify the customer that a temporary discontinuation of
service may be required. If advanced notice is not possible, the telephone company
will notify the customer as soon as possible. You will be advised of your right to file
a complaint with the FCC if you believe it’s necessary.

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MODEL RT2000 SERIES USER MANUAL
Repairs and Returns: If telecom compatibility trouble is experienced with the RT2000
ATM , you m ay c ont ac t fo r rep ai rs an d wa rr ant y in for ma ti on: Tr ito n at 1 -22 8- 86 8-
1317
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may request
that you disconnect the equipment until the problem is resolved. Repairs should be
made only by qualified factory representatives.
Party Lines: The RT2000 ATM must not be used on party lines.
Alarm Equipment: The RT2000 ATM should have its own dedicated phone line. Do
not install the RT2000 on the same line as alarm equipment.
Electrical Safety Advisory: Telephone companies report that electrical surges,
typically lightening transients, are very destructive to customer equipment connected
to AC power sources. This has been identified as a major nationwide problem. A
commercially available, power surge suppressor, is recommended for use with the
RT2000 to minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE
NOTICE:
The Industry Canada label identifies certified equipment. This certification means
that the equipment meets telecommunications network protective, operational, and
safety requirements as prescribed in the appropriate terminal equipment technical
requirements document(s). The department does not guarantee the equipment will
operate to the user’s satisfaction.
Notification of Changes in Telephone Company Equipment: The telephone company
may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of the equipment. If this happens, the telephone company will
provide advanced notice in order for you to make necessary modifications to maintain
uninterrupted service.

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MODEL RT2000 SERIES USER MANUAL
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural ar-
eas. Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority or electrician, as appro-
priate.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides
an indication of the maximum number of terminals allowed to be connected to a
telephone interface. The termination on an interface may consist of any combina-
tion of devices subject only to the requirement that the sum of the Ringer Equiva-
lence Numbers of all the devices does not exceed 5.
AV I S :
L’ét ique tte d’ Indu stri e Can a da id enti fic le m atér iel ho mol ogué . Cet te éti quet te cer tifi e
que le matériel est conforme aux normes de protection, d’exploitation et de sécurité
des réseaux de télécommunications, comme le prescrivent les documents concernant
les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois
pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder
aux installations de 1’entreprise locale de télécommunication. Le maté-riel doit
également être installé en suivant une méthode acceptée de raccordement. L’abonné
ne doit pas oublier qu’il est possible que la comformité aux conditions énoncées ci-
dessus n’empêche pas la dégradation du service dans certaines situations.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equip-
ment must also be installed using an acceptable method of connection. The cus-
tomer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative desig-
nated by the supplier. Any repairs or alterations made by the user to this equipment
or equipment malfunctions may give the telecommunications company cause to
request the user to disconnect the equipment.

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MODEL RT2000 SERIES USER MANUAL
AV I S :
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal
indique le nombre maximal de terminaux qui peuvent étre raccordés à une inter-
face. La terminaison d’une interface téléphonique peut consister en une combinaison
de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence
de la sonnerie de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/482/
EC for pan-European single terminal connection to the Public Switched Telephone
Network (PSTN). However, due to differences between the individual PSTNs pro-
vided in the different countries, the approval does not, of itself, give unconditional
assurance of successful operation on every PSTN network termination point. In the
event of problems, contact your equipment supplier in the first instance. This unit
uses only Dual-Tone Multi-Frequency (DTMF) address signaling.
EMISSIONS (EMI)
US REQUIREMENTS
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two (2) conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that
may cause undesired operation.
Les réparations de matériel homologué doivent être coordonnées par un représentant
désigné par le fournisseur. L’entreprise de télécommunications peut demander à
I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications
effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la
terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations
d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est
particulièrement importante dans les régions rurales. Avertissement: L’utilisateur
ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à an
service d’inspection des installations électriques, ou à un électricien, selon le cas.

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MODEL RT2000 SERIES USER MANUAL
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les
limites applicables aux appareils numeriques de la ClassAprescrites dans le Reglement
sur le brouillage radioelectrique edicte par le ministere des Communications du
Canada. Cet appareil numerique de la classe A est conforme a la norme NMB-003
Canada.
UKREQUIREMENTS
Warning:
This is a Class A product. In a domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures.
CANADIAN REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set in the Radio Interference Regulations of the Canadian
Department of Communications. This Class A digital apparatus complies with
Canadian ICES-003.
Note:
This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense. Changes or
modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

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MODEL RT2000 SERIES USER MANUAL
Notices
Copyright © Delaware Capital Formation, Inc., 2004.
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it
may be reproduced or transmitted by any means or in any form, without prior con-
sent in writing from Triton Systems of Delaware, Inc.
The information in this publication has been carefully checked and is believed to be
accurate. However, Triton Systems of Delaware, Inc. assumes no responsibility for
any inaccuracies, errors, or omissions that may be contained in this document. In no
event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special,
incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware, Inc.
reserves the right to make improvements in its documentation and the products it
describes at any time, without notice or obligation.
Trademark Acknowledgements
Microsoft Windows is a registered trademark of Microsoft Corporation in the United
States and/or other countries. Triton Connect is a trademark of Triton Systems of
Delaware, Inc. CashWorks is a trademark of CashWorks,Inc. PaySpot is a trademark
of Euronet Worldwide. Western Union is a registered trademark of Western Union
Holdings, Inc. Intel is a registered trademark of Intel Corporation.

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MODEL RT2000 SERIES USER MANUAL
Defense of Infringement Claims
If notified promptly in writing of any action (and all prior claims relating to such
action) brought against the Distributor based on a claim that Distributor’s use of the
goods infringes a patent or other intellectual property right, and if given access by
Distributor to any information distributor has regarding such alleged infringement,
Manufacturer agrees to defend Distributor in such action at its expense and will pay
any costs or damages finally awarded against Distributor in any such action, pro-
vided the Manufacturer shall have had sole control of the defense of any such
action and all negotiations for its settlement or compromise.
Distributor’s sole and exclusive remedy in the event of defect is expressly limited
to the replacement or correction of such defective parts by manufacturer at its
election and sole expense, except there shall be no obligation to replace or repair
items which, by their nature, are expendable. If Manufacturer is unable to replace
or repair the defective parts, Manufacturer shall refund to Distributor that portion of
the purchase price allocable pays to such goods.
No representation or other affirmation of fact not set forth herein, including but not
limited to statements regarding capacity, suitability for use, or performance of the
goods, shall be or be deemed to be a warranty or representation by Manufacturer for
any purpose, nor give rise to any liability or obligation of Manufacturer whatever.
Except as specifically provided in this document, there are no other warranties
expressed or implied including, but not limited to, any implied warranties or mer-
chantability or fitness for a particular purchase.
Limitation of Liability
In no event shall manufacturer be liable for loss of profits or incidental, indirect,
special, consequential or other similiar damages arising out of any breach of this
contract or obligations under this contract.
Warranty Statement
Manufacturer warrants that the products delivered to a distributor will perform in
accordance with the Manufacturer’s published specifications for thirteen months
from date of shipment in Long Beach, MS.
Manufacturer’s warranty shall not apply to any damage resulting from abuse, neg-
ligence, accident, or to any loss or damage to the products while in transit.
Written notice and explanation of circumstances surrounding any claims that the
goods have proved defective in material or workmanship shall be given promptly
from the distributor to the manufacturer. No claim may be made, or action brought,
by or through a distributor after the expiration of 14 months following any alleged
breach of warranty.

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MODEL RT2000 SERIES USER MANUAL
Interpretation and Other Parole Evidence
This writing is intended by the parties as final expression of their agreement and is
intended also as a complete and exclusive statement of the terms of their agreement.
No course of prior dealing between the parties and no usage of the trade shall be
relevant to supplement or explain any term used in these terms and conditions.
Acceptance or acquiescence in a course of performance rendered under these terms
and conditions shall not be relevant to determine the meaning of these terms and
conditions even though the accepting or acquiescing party has knowledge of the
performance and opportunity for objection. Whenever a term defined by the Uni-
form Commercial Code, as adopted in Mississippi, is used in these terms and condi-
tions, the definition contained in the code is to control.
Modifications
These terms and conditions can be modified or rescinded only by writing signed by
both the parties or their duly authorized agents.
Manufacturer shall not have any liability to the Distributor under any provision of
this clause if any infringement, or claim thereof, is based upon: (i) the use of the
goods in combination with other goods or devices which are not made by Manufac-
turer; (ii) the use of the goods in practicing any process; (iii) the furnishing to the
Distributor of any information, date, service, or applications assistance; or (iv) the
use of the goods with modifications made by the Distributor. The Distributor shall
hold Manufacturer harmless against any expense, judgment or loss for infringement
of any patent or other intellectual property right which results from Manufacturer’s
compliance with the Distributor’s designs, specifications or instructions. No costs
or expenses shall be incurred for the account of Manufacturer without the written
consent of Manufacturer. The foregoing states the entire liability of manufacturer
with respect to infringement of patents or other intellectual property right by the
goods or any part thereof, or by their operation.
In the event that a final injunction shall be obtained against the Distributor’s use of
the goods or any of their parts by reason of infringement of a patent or other
intellectual property right or if in Manufacturer’s opinion the goods are likely to
become the subject of a claim of infringement of a patent or other intellectual prop-
erty right, Manufacturer will, at its option and at its expense, either procure for the
Distributor the right to continue using the goods, replace or modify the same so
they become non-infringing or grant the Distributor a credit for such goods as
depreciated and accept their return. The depreciation shall be an equal amount per
year over the lifetime of the goods as established by Manufacturer.

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MODEL RT2000 SERIES USER MANUAL
Waiver Ineffective
No claim or right arising out of or relating to a breach of these terms and conditions
can be discharged in whole or in part by a waiver or renunciation of the claim or right
unless the waiver or renunciation is supported by consideration and is in writing
signed by the aggrieved party. Waiver by either Manufacturer or Distributor of a
breach by the other of any provision of these terms and conditions shall not be
deemed a waiver of future compliance therewith, and such provisions shall remain in
full force and effect.
Statute of Limitations
Any action by the Distributor or Manufacturer for breach of these terms and condi-
tions must be commenced within one (1) year after the cause of action has accrued.
Applicable Law
These terms and conditions shall be governed by and construed in accordance with
the provisions of the Uniform Commercial Code as adopted by the State of Missis-
sippi.
Bankruptcy
In the event of any proceedings, voluntary or involuntary, in bankruptcy or insol-
vency by or against Distributor, or in the event of the appointment, with or without
the Distributor’s consent, of an assignee for the benefit of creditors or of a receiver or
of a liquidator, then Manufacturer shall be entitled to cancel any unfilled part of these
terms and conditions without any liability whatsoever.
Parts Only Limited Manufacturer’s Warranty
Triton Systems of Delaware, Inc. warrants the components of each Model RT2000
AT M , e x c l u d i n g s o f t w a r e a n d r e l a t e d d o c u m e n t a t i o n , a g a i n s t a n y d e f e c t i n m a t e r i -
als and/or workmanship for a period of 13 months from the shipping date. If a
component fails due to defects in materials and/or workmanship within the warranty
period, Triton will furnish a new or refurbished component, at its discretion. Triton
shall not be responsible for labor or other costs associated with installing the com-
ponents and the failed component shall be returned to Triton at the purchaser’s
expense. Triton shall not be responsible for misuse or abuse of a unit and any
attempts to remove or deface the serial number or date code on a unit or any compo-
nent thereof, or any attempt to repair a unit or to repair or replace any component by
anyone other than a service technician authorized by Triton shall void this warranty.

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MODEL RT2000 SERIES USER MANUAL
Limited Warranty covers normal use. Triton does not warrant or cover
damage:
•occurringduringshipmentoftheequipmentorcomponentsfromortoTriton’s
facilities;
•causedbyaccident,impactwithotherobjects,dropping,falls,spilledliquids,
or immersion in liquids;
•causedbyadisastersuchasfire,flood,wind,earthquake,lightning,orother
acts of God;
•causedbyfailuretoprovideasuitableinstallationenvironmentfortheequip-
ment, including but not limited to, faulty wiring in the building in which the
equipment is installed, installation in a facility with uncontrolled environmen-
tal conditions, failure to provide a dedicated electrical circuit on which the
equipment operates, and/or lack of proper earth grounding for the equipment;
•causedbytheuseoftheequipmentforpurposesotherthanthoseforwhichit
was designed;
•resultingfromimpropermaintenance;
•causedbyanyotherabuse,misuse,mishandling,ormisapplication.
Under no circumstances shall Triton or its suppliers be liable for any special, inci-
dental, or consequential damages based upon breach of warranty, breach of con-
tract, negligence, strict liability, or any other legal theory. Such damages include, but
are not limited to, loss of profits, loss of revenue, loss of data, loss of use of the
equipment or any associated equipment, cost of capital, cost of substitute or re-
placement equipment, facilities or services, downtime, purchaser’s time, the claims
of third parties, including customers, and injury to property.
Disclaimer of Warranties
The warranty stated above is the only warranty applicable to this product. All other
warranties, expressed or implied (including all implied warranties of merchantabil-
ity or fitness for a particular purpose or quality of service), are hereby disclaimed.
No oral or written information, or advice given by Triton, its agents or employees
shall create a warranty or in any way increase the scope of this warranty.
Shipping Damage
All equipment is shipped Free On Board (FOB), Triton’s facilities. The organization
or individual who has purchased the equipment assumes responsibility for the
equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to your
place of destination, we recommend the following course of action:

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MODEL RT2000 SERIES USER MANUAL
•Takephotographsofthedamagedpackagingpriortoopeningtheboxes.Ifthis
is not possible, make note of key points, such as whether the equipment is on a
pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the
packaging for inspection by the shipping company.
•Ifyouunpacktheequipment,takephotographsofthedamagedequipment.If
this is not possible, make note of the damages.
•Youmustfileaclaimwiththeshipperforshippingdamagesimmediatelyafter
reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen
carrier the policies and procedures regarding shipping damage claims prior to se-
lecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition,
Triton will work with you to arrange for a replacement unit to be shipped as soon as
possible. The purchaser will be billed for the replacement unit. Triton’s repair
technicians will repair the damaged unit after it is returned to our facilities. We will
credit the purchaser’s account for the full purchase price of the damaged unit, minus
the cost of returning the unit to “like new” condition. Under no circumstances does
Triton authorize anyone to complete structural damage repairs in the field. There-
fore, we will not ship primary structural parts, such as a cabinet head or main cabinet
body for repair in the field.
Authorized Installation and Service Providers
Triton utilizes several nationwide and regional authorized third party maintenance
providers. Triton recommends all ATMs be installed and serviced by service tech-
nicians certified by Triton. This includes authorized third party service technicians
and technicians who have been factory trained by Triton to service ATM equip-
ment. Installation or repairs attempted by unauthorized service technicians may
void the warranty or warranty claims denied on the product.
Please contact Triton’s Technical Services department at [phone] for a list of
our third party service providers and/or to obtain information on the requirements
and procedures for becoming a certified Triton service technician.
•Ifpossible,calltheshippingcompanybeforethedriverleavesyourdelivery
site. Make note of the damage on the “receipt of delivery” paperwork. If this is
not possible, call them as soon as possible to report the damage.

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MODEL RT2000 SERIES USER MANUAL
Triton’s Technical Services Department
The primary purpose of the Technical Services department is to provide assistance
to customers in the operation, trouble shooting, and repair of equipment manufac-
tured by Triton. Atoll-free phone number (1-800-259-6672) is provided for conve-
nience. The Technical Services department operates to serve our customers. The
staff is trained to follow our policies and procedures to ensure fair and uniform
treatment of all our customers.
Automated Voice Mail System
Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regu-
lar support hours). On occasion, however, call loads may exceed the capacity of the
staff. When this occurs, an automated voice mail system will answer the call, indi-
cate to the caller that all Technical Support specialists are busy assisting others, and
ask the caller to leave detailed information about the nature of the call.
Should it become necessary to leave a voice mail message, the caller should state:
•theirname,
•theorganizationforwhichtheywork,
•theserial number of the equipment they are calling about,
•detaileddescriptionoftheproblemthattheyareexperiencing,and
•phonenumberwheretheycanbereached,includingareacode.
As Technical Support specialists become available, they check for voice mail mes-
sages and return calls in the order in which they were received. By providing the
information requested in the voice mail, the technician can be prepared when your
call is returned. Triton asks you to be patient if you must leave voice mail and
assures you that your call is important to us and that we will respond promptly.
Calls for Service or Repair
Calls for service or repair will be accepted from authorized service technicians
only. End users must contact either the sales organization that placed the equipment
or an authorized third party service organization to obtain service. The sections that
follow describe the policies and procedures that relate to the repair and replacement
of malfunctioning equipment.

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MODEL RT2000 SERIES USER MANUAL
Questions on Operation of Equipment
Technical support is available to owners of Triton equipment and to qualified ser-
vice personnel. When calling for help with the configuration or operation of a
Triton product, the caller must provide either positive identification as a service
technician or the serial number of a Triton terminal. Technical support is provided
during normal business hours for the life of the product.
When calling for help with an operational problem, please have available informa-
tion pertaining to the nature of the trouble. This includes the type of equipment,
examples of what is or is not happening, and the name of the processor that sup-
ports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and
fund status must be directed to the processor. Triton does not have access to the
information needed to answer questions relating to specific transactions.
CONTACT INFORMATION
TRITON SYSTEMS OF DELAWARE, INC.
21405 B STREET
LONG BEACH, MS 39560
Sales:
1 [phone]
1 [phone]
1 [phone] FAX
Service:
1 [phone] (Technical Support)
1 [phone] FAX (Technical Support)
1 [phone] FAX (Parts)

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MODEL RT2000 SERIES USER MANUAL
Contents
SECTION 1 - INTRODUCTION ........................................................ 1
WHAT’SIN THIS MANUAL ................................................................................ 2
RT2000 MODELS ............................................................................................. 2
CLASS OF SERVICE (BUSINESS HOURS) ............................................................... 2
COMPUTER SYSTEM .......................................................................................... 2
FEATURE HIGHLIGHTS ....................................................................................... 3
STANDARD FEATURES ...................................................................................... 4
ACCESS AND TRANSACTION SECURITY ........................................................ 4
MULTIMEDIA INTERFACE (AUDIO/VIDEO) .................................................... 5
STORAGE OF FILES .................................................................................... 5
VOICE-ENABLED TRANSACTIONS ................................................................ 5
REMOTE MONITORING AND MANAGEMENT ................................................. 6
COMMUNICATIONS ..................................................................................... 6
CLOSE MANAGEMENT ............................................................................... 8
MESSAGES ............................................................................................... 8
TRANSACTION AND ACCOUNT TYPE CONFIGURATION ................................... 8
ELECTRONIC JOURNAL ............................................................................... 8
MULTI-LANGUAGE SUPPORT ...................................................................... 9
PRIZE COUPONS ........................................................................................ 9
RT2000 FEATURES AND SPECIFICATIONS ............................................................ 10
SECTION 2 - BASIC OPERATION ................................................... 13
INTRODUCTION ................................................................................................. 14
CONTROL PANEL LAYOUT ................................................................................. 14
KEYPAD OPERATION ........................................................................................ 15
ON-SCREEN KEYPAD OPERATION ...................................................................... 16
SCREEN FUNCTION KEYS .................................................................................. 16
MENU-BASED OPERATION ................................................................................ 17
ACCESSING MANAGEMENT FUNCTIONS .............................................................. 18
CUSTOMER TRANSACTIONS ................................................................................ 19
VOICE-ENABLED TRANSACTIONS ....................................................................... 20
SECTION 3 - INITIAL SETUP .......................................................... 21
PARAMETER CAT E G O RI E S .................................................................................. 22
PARAMETER IMPORTANCE LEVELS ...................................................................... 23
SETUP PARAMETERS ......................................................................................... 24
SECTION 4 - CURRENCY HANDLING ............................................. 31
INTRODUCTION ................................................................................................. 32
DISPENSING MECHANISMS ................................................................................ 32

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MODEL RT2000 SERIES USER MANUAL
Contents
TDM-SERIES DISPENSERS ............................................................................... 34
REMOVING THE CURRENCY CASSETTE(S) ............................................................ 34
LOADING THE CURRENCY CASSETTE(S) ............................................................... 34
REMOVING THE REJECT CASSETTE ...................................................................... 37
VERIFY OPERATION OF ALL DISPENSERS (TEST DISPENSE) ................................... 38
SECTION 5 - MANAGEMENT FUNCTIONS ....................................... 39
INTRODUCTION ................................................................................................. 40
ACCESSING THE MANAGEMENT FUNCTIONS MENU ............................................. 40
FUNCTION AVA I L A B I L I T Y .................................................................................. 41
MANAGEMENT REPORTS ................................................................................... 42
CLOSE FUNCTIONS .......................................................................................... 44
INTRODUCTION ................................................................................................. 44
TERMINAL CLOSE FUNCTIONS ........................................................................... 46
SCHEDULE CLOSE ..................................................................................... 47
SEND TERMINAL TOTALS ........................................................................... 48
TRIAL CLOSE ........................................................................................... 49
DAY CLOSE .............................................................................................. 50
TRIAL CASSETTE CLOSE ............................................................................ 51
CASSETTE CLOSE FUNCTIONS ............................................................................ 52
SELECT CASSETTE(S) ................................................................................. 53
REPLENISH CASSETTE(S) ............................................................................ 54
SELECT CASSETTE(S) INSERVICE ................................................................ 55
CASSETTE QUANTITY ................................................................................. 56
TRIAL CASSETTE CLOSE REPORT ................................................................ 57
NOTE CONDITION ............................................................................................. 32
PREPARING NOTES ........................................................................................... 33
DIAGNOSTICS ................................................................................................. 58
INTRODUCTION ................................................................................................. 58
DIAGNOSTICS MENU ........................................................................................ 59
TERMINAL STATUS FUNCTIONS ........................................................................... 60
CURRENT TERMINAL ERROR / TERMINAL ERROR HISTORY ............................ 61
RESET TERMINAL ERROR ........................................................................... 62
CONFIGURATION SUMMARY ........................................................................ 63
TRANSACTION TOTALS ...................................................................................... 64
SYSTEM DIAGNOSTICS ....................................................................................... 65
DISPENSER DIAGNOSTICS .................................................................................. 66
DISPENSER STATUS (MANAGEMENT REPORT) ............................................... 67
PURGE / TEST DISPENSE ............................................................................ 68
FORCE UNLOCK CASSETTE ......................................................................... 69
DISPENSER TOTALS / RESET DISPENSER ...................................................... 70

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CASSETTE PARAMETERS .................................................................................... 71
RELEARN BILL THICKNESS ........................................................................ 72
ALL CASSETTES LOCKED ........................................................................... 73
ACTIVE CASSETTE ..................................................................................... 74
CASSETTE INSERVICE ................................................................................ 75
MULTIPLE AMOUNT ................................................................................. 76
DOCUMENT TYPE ..................................................................................... 77
NON-CASH / SECONDARY ITEM DESCRIPTION .............................................. 78
CARD READER DIAGNOSTICS ............................................................................. 79
CARD READER STATUS / TOTALS ................................................................ 80
SCAN CARD ............................................................................................. 81
PRINTER DIAGNOSTICS ...................................................................................... 82
DEVICE STATUS / RESET/TEST PRINTER ........................................................ 83
CONFIGURE PRINTER ................................................................................. 84
MODEM / ETHERNET DIAGNOSTICS .................................................................... 85
DEVICE STATUS ......................................................................................... 85
TEST (MODEM) / MODEM TOTALS ............................................................. 86
KEYPAD DIAGNOSTICS ...................................................................................... 87
DEVICE STATUS / TEST KEYPAD .................................................................. 87
ELECTRONIC JOURNAL .................................................................................... 88
INTRODUCTION ................................................................................................. 88
ELECTRONIC JOURNAL FUNCTIONS ..................................................................... 89
DISPLAY UNAUDITED RECORDS .................................................................. 90
DISPLAY LAST X ....................................................................................... 91
DISPLAY SELECTED RECORDS .................................................................... 92
CLEAR JOURNAL ....................................................................................... 93
ARCHIVE/DELETE JOURNAL / VIEW JOURNAL ARCHIVE ................................ 94
COUPONS / MESSAGES ..................................................................................... 95
INTRODUCTION ................................................................................................. 95
COUPON FUNCTIONS ........................................................................................ 97
COUPON TYPES ........................................................................................ 98
PROMPT / MINIMUM LEVEL ........................................................................ 99
MAXIMUM LEVEL / RANDOM ..................................................................... 100
MESSAGE / PRINT .................................................................................... 101
TERMINAL MESSAGES ...................................................................................... 102
WELCOME / STORE MESSAGE .................................................................... 103
MARKETING / EXIT MESSAGE .................................................................... 104
TERMINAL OWNER / SURCHARGE OWNER MESSAGE .................................... 105
NEWS TICKER MESSAGE ........................................................................... 106
DATE ANDTIME FUNCTION ................................................................................ 107
SET DAT E / SET TIME/VOLUME .................................................................. 108/109

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SECTION 6 - MAINTENANCE ....................................................... 111
INTRODUCTION ................................................................................................. 111
REPLENISHING THE RECEIPT PAPER ................................................................... 111
CLEANING THE ENCLOSURE .............................................................................. 115
CLEANING THE DISPLAY ................................................................................... 115
CARD READER CLEANING ................................................................................. 115
CARD READER PROBLEMS ................................................................................. 116
COMMUNICATION PROBLEMS ............................................................................. 116
SECTION 7 - ERROR RECOVERY ................................................ 117
INTRODUCTION ................................................................................................. 117
STATUS CONDITIONS ......................................................................................... 117
CLEARING TERMINAL STATUS ............................................................................ 119
ERROR RECOVERY PROCEDURES ........................................................................ 120
CLEAR STATUS USING MANAGEMENT FUNCTIONS ............................................... 121
RESTART USING MANAGEMENT FUNCTIONS ........................................................ 122
SHUTDOWN (REMOVE POWER) USING MANAGEMENT FUNCTIONS ........................ 123
SHUTDOWN/APPLY POWER USING POWER SUPPLY ON/OFF SWITCH .................. 124
STATUS (ERROR) CODES .................................... .........................................125 THRU 133
APPENDIX A - MECHANICAL / ELECTRONIC LOCKS .................... A-1
INTRODUCTION ................................................................................................. A-2
OPERATING THE MECHANICAL LOCK ................................................................. A-2
CHANGE THE COMBINATION .............................................................................. A-3
OPERATING THE ELECTRONIC LOCK .................................................................... A-4
CHANGE THE COMBINATION .............................................................................. A-4
LOCKOUT FEATURE .......................................................................................... A-5
BAD BAT T E R Y /BAT T ERY REPLACEMENT ............................................................. A-5
APPENDIX B - OPERATOR SERVICE PANEL .................................. B-1
OPERATOR SERVICE PANEL FUNCTIONS .............................................................. B-2
MAIN MENU ................................................................................................... B-3
TERMINAL CLOSE FUNCTIONS ................................................................... B-4
DIAGNOSTICS ............................................................................................ B-4
ELECTRONIC JOURNAL ............................................................................... B-5
RESET TERMINAL ERROR ........................................................................... B-5
SHUT DOWN THE TERMINAL ...................................................................... B-5
RESTART THE TERMINAL ............................................................................ B-6
CONTRAST ADJUST ........................................................................................... B-6
Contents

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APPENDIX C - ADS GRAPHICS (COLOR DISPLAYS) .................... C-1
ADS GRAPHICS ................................................................................................ C-2
ADD NEW ................................................................................................ C-3
DELETE ................................................................................................... C-6
EDIT ........................................................................................................ C-7
MOVE UP................................................................................................ C-9
MOVE DOWN ........................................................................................... C-10
COUPONS ........................................................................................................ C-11
GRAPHIC EXAMPLES ......................................................................................... C-13
UPDATING TERMINAL SOFTWARE ....................................................................... C-15

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