DIEBOLD NIXDORF DN 470 Series User manual

DN Series™ 470
Through-the-Wall Drive-up System
Operator Manual
01750332558 D
Public
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In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-
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Table-1: Document History
Material Number Date Remarks
01750332558 A 7/2019 Original edition
01750332558 B 6/2020 General update
01750332558 C 3/2021 Lockable/removable card box, access control
01750332558 D 9/2021 Display redesign and display cleaning
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Table of Contents
1 Introduction ................................................................................................................................ 1-1
1.1 Using this Manual...............................................................................................................1-1
1.2 Section-specific Warning Notes .........................................................................................1-1
1.3 Symbols used in this manual ............................................................................................1-1
1.4 Signs, markings and symbols ............................................................................................1-2
2 Safety .......................................................................................................................................... 2-1
2.1 Observing Safety Precautions............................................................................................2-1
2.2 General safety precautions for the system.........................................................................2-1
3 System Description .................................................................................................................. 3-1
3.1 System Overview ...............................................................................................................3-1
3.1.1 Device Usage...................................................................................................... 3-2
3.2 Fascia Components ...........................................................................................................3-3
3.3 Upper Chassis Components ..............................................................................................3-8
3.3.1 External Control Unit........................................................................................... 3-20
3.4 Safe Components ..............................................................................................................3-23
3.4.1 Recycling Module, Generation Four Vertical (RM4V) Lower Module Overview . 3-27
3.4.2 Recycling Module RM4V, Recycling Cassettes .................................................. 3-28
3.4.3 Recycling Module, Generation Four Vertical (RM4V) All-In Cassettes............... 3-29
3.4.4 Recycling Module RM4V, Cassette Physical Description ................................... 3-30
3.4.5 CMD-V6C Cash Dispenser Lower Module ......................................................... 3-31
3.4.6 CMD-V6C Cash Dispenser Supply Cassettes .................................................... 3-33
3.4.7 CMD-V6C Cash Dispenser Reject/Retract Cassette .......................................... 3-34
3.4.8 CMD-V6C Cassette Physical Description ........................................................... 3-35
3.4.9 Recycling Module RM4H, Overview.................................................................... 3-36
3.4.10 Recycling Module RM4H, Standard Cassette..................................................... 3-38
3.4.11 Recycling Module RM4H, All-in Cassette ........................................................... 3-39
3.4.12 Recycling Module RM4H, Cassette Physical Description................................... 3-40
3.4.13 Safe Lock ............................................................................................................ 3-43
3.4.14 System Switches................................................................................................. 3-43
3.4.15 Alarm Sensors..................................................................................................... 3-43
3.4.16 Seismic Detectors ............................................................................................... 3-43
3.4.17 Third Party Alarms .............................................................................................. 3-43
3.4.18 Heat Thermostat ................................................................................................. 3-43
3.5 Options...............................................................................................................................3-43
4 System Label.............................................................................................................................. 4-1
5 Operation .................................................................................................................................... 5-1
5.1 T/SOP ................................................................................................................................5-2
5.1.1 Startup and Shutdown ........................................................................................ 5-2
5.2 Accessing the Upper Chassis ............................................................................................5-7
5.2.1 Opening the Upper Chassis Rear Door .............................................................. 5-7
5.2.2 Closing the Upper Chassis Rear Door................................................................ 5-7
5.3 System and Device Touch Points ......................................................................................5-8
5.4 Accessing the Rear Service Display ..................................................................................5-14
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Table of Contents
5.4.1 Accessing Rear Service Display Inside of Upper Chassis Rear Door ................ 5-14
5.4.2 Accessing Rear Service Display Through the Upper Chassis Rear Door .......... 5-16
5.5 Pulling out / Pushing in Cash Components........................................................................5-17
5.5.1 Pulling out / Pushing in the Upper Unit ............................................................... 5-17
5.5.2 Pulling out / Pushing in the Lower Unit ............................................................... 5-18
5.6 Accessing the Check Deposit Module................................................................................5-20
5.7 Accessing the Open Card Retain Bin and the Receipt Printer...........................................5-22
5.8 Accessing the Safe ...........................................................................................................5-24
5.9 Accessing the Coin Dispenser ...........................................................................................5-24
5.10 How to Read Bar Codes ....................................................................................................5-26
5.11 Opening/closing the safe door ...........................................................................................5-27
5.11.1 Opening/closing the safe door (with factory setting) ........................................... 5-27
5.11.2 Customizing the key and number combination locks.......................................... 5-33
5.11.3 Opening/closing the safe door (with customized lock)........................................ 5-37
5.12 Accessing the Upper Chassis - Access Control Head Module EM (electromechanical)....5-43
5.13 Accessing the Lockable/Removable Card Box ..................................................................5-45
5.14 Accessing the Card Reader Lockable Card Retain Bin .....................................................5-47
5.15 MS02 Accessing the Consumer Display ............................................................................5-48
6 Maintenance .............................................................................................................................. 6-1
6.1 Before Performing Maintenance Procedures on the System .............................................6-1
6.2 Cleaning the Keyboards.....................................................................................................6-1
6.3 Cleaning the System Housing............................................................................................6-1
6.4 Cleaning the Displays ........................................................................................................6-2
6.4.1 System Label ...................................................................................................... 6-2
6.4.2 MS01 Consumer Display Cleaning ..................................................................... 6-3
6.4.3 MS02 Consumer Display Cleaning ..................................................................... 6-3
6.4.4 Suggested Cleaning Solutions............................................................................ 6-6
A Related Documentation............................................................................................................. A-1
B Technical Data ........................................................................................................................... B-1
B.1 Electrical Characteristics....................................................................................................B-1
B.2 System Conditions .............................................................................................................B-1
B.3 Installation Specifications...................................................................................................B-2
B.4 Effective Power and Heat Output.......................................................................................B-3
B.5 Mechanical Environmental Conditions ...............................................................................B-3
B.6 Environmental Conditions ..................................................................................................B-3
B.7 Compliance with Standards and Approvals .......................................................................B-4
B.8 Environmental Protection ...................................................................................................B-4
List of Figures
Figure 3-1 DN Series™ 470 Through-the-Wall Drive-up System ...........................................3-1
Figure 3-2 Modules and Devices Mounted on the Fascia .......................................................3-4
Figure 3-3 Fingerprint Scanner ...............................................................................................3-6
Figure 3-4 User Guide Lights (UXL) .......................................................................................3-7
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Table of Contents
Figure 3-5 Upper Chassis Devices .........................................................................................3-8
Figure 3-6 More Upper Chassis Devices ................................................................................3-9
Figure 3-7 Cash Recycler Upper Unit......................................................................................3-10
Figure 3-8 Cash Dispenser Upper Unit - CMD-V6C ...............................................................3-11
Figure 3-9 Check Deposit Module ...........................................................................................3-12
Figure 3-10 Coin Dispenser.......................................................................................................3-13
Figure 3-11 Access Control Head Module EM (electromechanical) Location ..........................3-16
Figure 3-12 System Door Open - Rear Service Display with Touch Screen .............................3-17
Figure 3-13 System Door Closed - Rear Service Display with Touch Screen...........................3-18
Figure 3-14 Heater.....................................................................................................................3-18
Figure 3-15 External Control Unit - Overview ............................................................................3-20
Figure 3-16 Devices Located in the Safe (RM4V) .....................................................................3-24
Figure 3-17 More Devices Located in the Safe ........................................................................3-25
Figure 3-18 Additional Devices Located in the Safe (RM4H) ...................................................3-26
Figure 3-19 Recycling Module, Generation Four Vertical (RM4V) Lower Module.....................3-27
Figure 3-20 Convenience Recycling Cassette...........................................................................3-28
Figure 3-21 Secure Recycling Cassette ....................................................................................3-29
Figure 3-22 All-In Cassette (Secure Cassette Shown)..............................................................3-30
Figure 3-23 CMD-V6C Lower Module .......................................................................................3-32
Figure 3-24 Supply Cassette ....................................................................................................3-33
Figure 3-25 CMD-V6C Cash Dispenser Reject/Retract Cassette ............................................3-34
Figure 3-26 RM4H Lower Unit ..................................................................................................3-37
Figure 3-27 Standard Cassette Basic/Midrange........................................................................3-38
Figure 3-28 All-in Cassette ........................................................................................................3-39
Figure 3-29 Default Remote Status Indicator ............................................................................3-45
Figure 3-30 Remote Status Indicator with Audio .......................................................................3-45
Figure 4-1 System Label Location...........................................................................................4-1
Figure 4-2 Example of a System Type Label ..........................................................................4-2
Figure 5-1 Turning off the System ...........................................................................................5-2
Figure 5-2 Switching off the System........................................................................................5-3
Figure 5-3 Turning off the System ...........................................................................................5-4
Figure 5-4 T/SOP Power Down at Device Overview Screen...................................................5-5
Figure 5-5 T/SOP Power Down Specific Modules Screen.......................................................5-6
Figure 5-6 Opening the Upper Chassis Rear Door..................................................................5-7
Figure 5-7 Closing the Upper Chassis Rear Door ...................................................................5-8
Figure 5-8 Fascia Touch Points (MS02 consumer display).....................................................5-9
Figure 5-9 Upper Chassis Touch Points..................................................................................5-10
Figure 5-10 More Upper Chassis Touch Points.........................................................................5-11
Figure 5-11 Safe Touch Points (RM4V).....................................................................................5-12
Figure 5-12 More Safe Touch Points - CMD-V6C ....................................................................5-13
Figure 5-13 Additional Safe Touch Points With RM4H Recycling Module ................................5-14
Figure 5-14 Accessing the Rear Service Display Inside of Upper Chassis Rear Door .............5-15
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Table of Contents
Figure 5-15 Accessing Rear Service Display Through the Upper Chassis Rear Door .............5-16
Figure 5-16 Pulling out the Upper Unit ......................................................................................5-17
Figure 5-17 Pushing in the Upper Unit ......................................................................................5-18
Figure 5-18 Pulling out the Lower Unit ......................................................................................5-18
Figure 5-19 Pushing in the Lower Unit ......................................................................................5-19
Figure 5-20 Accessing the Check Deposit Module ...................................................................5-20
Figure 5-21 Accessing the Card Retain Bin and the Receipt Printer.........................................5-22
Figure 5-22 Accessing the Coin Dispenser ...............................................................................5-25
Figure 5-23 How to Read Bar Codes ........................................................................................5-26
Figure 5-24 Connect Battery to Contacts .................................................................................5-44
Figure 5-25 Lockable/Removable Card Box Location ...............................................................5-45
Figure 5-26 Removing the Card Box .........................................................................................5-46
Figure 5-27 Reinstalling the Card Box.......................................................................................5-47
Figure 5-28 Open the Lockable Card Retain Bin ......................................................................5-48
Figure 5-29 Fascia Latches .......................................................................................................5-49
Figure 5-30 Opening the Display ..............................................................................................5-50
Figure 6-1 System Label Location...........................................................................................6-2
Figure 6-2 Example of a System Type Label ..........................................................................6-3
Figure 6-3 Fascia Latches .......................................................................................................6-4
Figure 6-4 Opening the Display ..............................................................................................6-5
List of Tables
Table -1 Document History...................................................................................................-iii
Table 1-1 Warning signs used................................................................................................1-2
Table 1-2 Mandatory Signs Used...........................................................................................1-2
Table 3-1 Device Usage .........................................................................................................3-3
Table 3-2 Battery Option LEDs...............................................................................................3-19
Table 3-3 Functions of the On/Off button ...............................................................................3-21
Table 3-4 Dimensions of the Cassette ...................................................................................3-30
Table 3-5 Weight of the Cassette ..........................................................................................3-30
Table 3-6 Media Accommodated by the Cassette .................................................................3-30
Table 3-7 Media Capacity of the Recycling Cassette ............................................................3-31
Table 3-8 Dimensions of the Supply Cassette .......................................................................3-35
Table 3-9 Weight of the Cassette ..........................................................................................3-35
Table 3-10 Media Accommodated by the Cassette .................................................................3-35
Table 3-11 Media Capacity of the Supply Cassette ................................................................3-35
Table 3-12 Media Capacity of the Retract/Reject Cassette .....................................................3-35
Table 4-1 System Label Number For Specific Systems.........................................................4-1
Table 6-1 System Label Number For Specific Systems.........................................................6-2
Table 6-2 Suggested Cleaning Solutions ...............................................................................6-6
Table A-1 Related Hardware Documentation .........................................................................A-1
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Table of Contents
Table B-1 Electrical Characteristics ........................................................................................B-1
Table B-2 System Conditions .................................................................................................B-1
Table B-3 Installation Specifications.......................................................................................B-2
Table B-4 Plinth Weights ........................................................................................................B-2
Table B-5 Effective Power and Heat Output...........................................................................B-3
Table B-6 Mechanical Environmental Conditions ..................................................................B-3
Table B-7 Environmental Conditions ......................................................................................B-3
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1
1 Introduction
1.1
1.1 Using this Manual
This manual provides the following information:
• A description of devices used in the system (Section3)
• Accessing the upper chassis and safe (Section5)
• Cleaning the system (Section6)
• Related documentation (AppendixA)
To perform maintenance on an individual component, refer to the operating guides in AppendixA.
1.2
1.2 Section-specific Warning Notes
DANGER
This warning note describes a hazard with a high degree of risk which, if not avoided, will
result in death or grave bodily injury.
WARNING
This warning note describes a hazard with a medium degree of risk which, if not avoided,
could result in death or grave bodily injury.
CAUTION
This warning note describes a hazard with a low degree of risk which, if not avoided, could
result in slight or minor bodily injury.
NOTE
This note provides application tips and information that help prevent errors and material
damage.
1.3
1.3 Symbols used in this manual
●Text following a bullet point represents an item in a list.
‚‘ Text in simple quotation marks relates to components/mounting parts which are in-
cluded in the delivery package.
Prerequisite that must be fulfilled before an action.
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Introduction
1.
2.
n.
Numbered instructions describe activities which must be carried out in the specified se-
quence
Intermediate result of an action.
Action successfully completed.
1.4
1.4 Signs, markings and symbols
The following designations can be used in this manual or on the system.
Table1-1: Warning signs used
Warning signs
General information
Warning signs
Warning of
electrical voltage
Warning of
hot surface
Warning of
hand injuries
Warning of
counter-rotating
rollers
Warning of
sharp
object
Warning of
laser radiation
Warning of
obstacles
in the head area
Table1-2: Mandatory Signs Used
Mandatory Signs
Wear
ear protection
Wear
eye protection
Wear
foot protection
Wear
hand protection
Pull
main plug
Observe
the manual
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Introduction
Prohibition signs
Climb
forbidden
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2
2 Safety
2.1
2.1 Observing Safety Precautions
General Safety Precautions
Strictly observe the following safety precautions when servicing the system. By following these precau-
tions, you can reduce the risk of equipment damage, severe personal injury, or death.
WARNING
You must observe the following precautions when servicing the system to avoid risk of
death, severe personal injury, or equipment damage:
lDo not wear loose clothing or jewelry that can get caught in the equipment.
lUse caution to prevent long hair from getting caught in the equipment.
lNever insert screwdrivers, pens, or other instruments into any system device (unless
you are expressly instructed to do so in this document). Severe bodily injury, death
from electrical shock, or equipment damage can result.
lAlways turn off the system before removing or installing devices.
2.2
2.2 General safety precautions for the system
This system complies with the relevant safety regulations for information processing equipment.
NOTE
Read this entire manual carefully in order to obtain a thorough knowledge with respect to
the system and the components, in addition to their operation and maintenance.
Operate the system and the components correctly in accordance with this manual in order
to avoid injuries and damage to the plant.
Keep this manual available and consult it for guidance when you are unsure about how to
carry out one or another of the procedures.
WARNING
Risk of impact
Be careful not to injure your head when the control panel or rear door is opened.
lMove carefully when the control panel or the rear door is opened.
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Safety
DANGER
Adverse weather conditions
Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the
exposed components, especially under adverse weather conditions, since that could pose
a danger to your life.
Be sure to take suitable precautions when working on an open system (e.g. by covering
components where necessary) so that fluid cannot enter the open system.
• Observe the warning and information labels on the system.
• Unless otherwise stated, grasp the components only by the green control elements when handling
them.
• This system is equipped with a safety-tested power cable which must be connected to a suitable
grounded socket only.
• Always hold the plug when removing the power cable. Never pull on the cable itself.
• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or
crushed in any way.
• Have damaged power cables replaced immediately.
• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-
breakers of the facility installation.
DANGER
In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or for-
eign objects in the system) take the following steps:
Switch the system voltage-free immediately by:
lSwitching off the automatic circuit breaker or removing the fuse insert from the fuse
holder in the distributor box of the house installation.
lDisconnecting the plug of the power supply cable from the grounded socket in the
building installation.
lInterrupting the power connection between the UPS (uninterruptible power supply)
and the system (see chapter "Introduction", section "General power interruption" in
the operating manual);
lFor further system-specific notes, please refer to the operating manuals.
lInform the customer service responsible for you.
• Never connect or disconnect data transmission lines during a thunderstorm.
• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and
to prevent malfunctions resulting from overheating.
• Use only accessories and extension components that have been approved by . Nonobservance can
result in damage to the system or violations of regulations concerning safety, radio interference and
ergonomical requirements.
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Safety
• Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage
from an external source into prepared cables to install additional electronics (e. g. EMA connection).
• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,
Service and Maintenance" in the operating manual).
• Components with adjustable light effects are integrated in this product. Repetition frequencies be-
tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can
cause epileptic seizures in some individuals.
Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-
fresh rates are as high as possible.
Repairs
DANGER
Repair work on the system or on the components may be carried out only by authorized
specialist staff. Unauthorized opening of the system or repair work carried out improperly
could result in considerable danger to the user. In case of noncompliance, excludes all lia-
bility.
Lithium batteries
DANGER
Danger of fire and explosion
The handling and replacement of batteries should only be performed by authorized per-
sonnel trained by .
There is a risk of fire or explosion if the batteries are handled improperly. It is therefore im-
portant to note the following points:
lAvoid short circuits
lNever recharge the battery
lAvoid temperatures above +100°C (+212°F).
lDo not attempt to open the battery by force
lDo not allow the battery to come into contact with water or fire
lThe battery should only be replaced with the same or an equivalent type recom-
mended by (see chapter “Appendix,” section “Consumables” in the operating man-
ual). Dispose of used batteries in compliance with national regulations and the manu-
facturer's specifications.
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3
3 System Description
3.1
3.1 System Overview
This section describes the devices available on the System that are located in either the fascia, upper
chassis or safe. For more information about individual devices, refer to the documents listed in
AppendixA.
NOTE
Your system might not contain all the devices described in this section. Some devices are
optional and some devices cannot be used in combination with other devices (mutually ex-
clusive).
The DN Series™ 470 through-the-wall drive-up system is a rear-load through-the-wall system. The sys-
tem dispenses cash and presents transaction records to the consumers, accepts cash and check de-
posits, and has cash recycling capability. It is designed with a flat fascia so that consumers can drive up
to the system, view the options, and perform transactions while remaining in their vehicles.
Supplies are replenished and service is performed from the rear of the system (see Figure3-1).
TD-00298-01
Figure3-1: DN Series™ 470 Through-the-Wall Drive-up System
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System Description
3.1.1
3.1.1 Device Usage
Table3-1 lists the devices that are possible in the system and who would generally use them.
Section3.2 through Section3.4 contain a brief description of some of the devices.
NOTE
Your system might not contain all the devices described in this section. Some devices are
optional and some devices cannot be used in combination with other devices (mutually ex-
clusive).
The devices on the operator interface are used to perform routine service operations such as daily bal-
ancing and replenishing supplies. These devices can also be used for occasional operations such as
setting up the system and diagnosing problems.
The rear service display is used to perform maintenance. The operator uses the buttons on the external
control unit with the operator interface to perform routine maintenance procedures.
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System Description
Table3-1: Device Usage
Device Used By...
Consumer Operator
Motorized card reader X X
Dip card reader X X
ActivEdge card reader X X
Encrypting PIN pad V8 (consumer keypad) X
Headphone jack (and volume control) X
Cash recycler X X
Coin dispenser X X
Check deposit module X X
Cash dispenser X X
Receipt printer X X
Journal printer X
External control unit (system power (on/off) button) X
Speakers X
Near Field Communication (NFC) contactless card reader X
User guide lights (UXL) X
Rear service display X
Safe devices (locks) X
ID scanner (driver license) X X
Bar code scanner X X
Consumer display X X
Microphone X
Fingerprint scanner X
3.2
3.2 Fascia Components
The fascia functions as an interface that allows the consumer to interact with the system. The consumer
selects transactions, specifies amounts, receives currency or other dispensable media and receipts, and
requests information using the fascia. The devices and features on the fascia either have labels that help
the consumer to use the device or user guide lights (UXL) to guide the consumer through the transac-
tion.
The location of some devices and features can vary, depending on how they are installed on the system.
A typical configuration of the fascia is shown in Figure3-2.
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System Description
Figure3-2: Modules and Devices Mounted on the Fascia
1Consumer awareness mirror
2Consumer portrait/face camera
3Function keys
4Bar code reader
5Receipt printer slot
6Identification card scanner
6Fingerprint scanner
7Dip card reader
7Motorized card reader slot
7ActivEdge card reader slot
8Encrypting PIN pad (consumer keypad)
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System Description
9Check deposit module slot
10 NFC contactless card reader
11 Coin dispenser slot
12 Headphone jack (and volume control)
13 Cash recycler or cash dispenser slot
14 Task light
15 Consumer display
16 Speakers
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System Description
Cash Recycler or Cash Dispenser Slot
Cash and other media are presented and accepted through the cash recycler or cash dispenser slot
(Figure3-2).
Fingerprint Scanner
The biometric fingerprint scanner identifies a person's fingerprint for security purposes. After a sample is
taken, access to a system is granted if the fingerprint matches the stored sample. See Figure3-2 and
Figure3-3.
TD-00299-02
1
2
Figure3-3: Fingerprint Scanner
1Housing of the fingerprint scanner
2Glass surface of the fingerprint scanner
User Guide Lights (UXL)
User guide lights guide the consumer through a transaction by calling attention to the next step in the
transaction. These lights can display in colors and are used by the devices in Figure3-4.
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