DIEBOLD NIXDORF DN 200 Series User manual

DN Series 200
Operator Manual
01750310383 E

Copyright © Diebold Nixdorf. Copyright protection is claimed for each revision listed in the document his-
tory, as of the date indicated. All Rights Reserved.
This document contains proprietary information of Diebold Nixdorf, Incorporated or its subsidiaries (col-
lectively “Diebold Nixdorf“) and may include information that is protected by copyright, trademark and
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No part of this document may be translated, reproduced, stored in a retrieval system, or transmit-
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without prior written permission from Diebold Nixdorf. Any violations of the foregoing may give
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If the document pages state the information is confidential (or words of similar import), then this
document is intended solely for the use of the employees or other personnel of Diebold Nixdorf
unless expressly authorized in writing by Diebold Nixdorf. Other uses of this information without
the express written consent of Diebold Nixdorf are prohibited.
This document should be treated as confidential material for security reasons. Any unauthorized
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tions throughout the world, and may be punishable by fine and imprisonment.
This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY.
In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-
ages of any nature resulting from the use of information in this manual. The information contained in this
document is subject to change without notice. When using the document for system implementation,
please call your authorized Diebold Nixdorf sales or service representative for any applicable changes.
Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, that
appear in this document are used for informational purposes only, and Diebold Nixdorf claims no rights
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Nixdorf products by the owners thereof.
Your use of this document and/or any of the information contained herein constitutes your agreement to
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Table of contents
1 Introduction ................................................................................................................................ 1-1
1.1 Symbols used in this Manual .............................................................................................1-1
1.2 Section-specific Warning Notes .........................................................................................1-2
1.3 Signs, Labels and Symbols................................................................................................1-3
2 Safety .......................................................................................................................................... 2-1
2.1 General safety precautions for the system.........................................................................2-1
2.2 Radio Interference..............................................................................................................2-4
2.3 General power interruption.................................................................................................2-5
3 Description ................................................................................................................................. 3-1
3.1 System overview ................................................................................................................3-1
3.1.1 Overall view......................................................................................................... 3-1
3.1.2 Chassis components........................................................................................... 3-5
3.1.3 Component carrier pulled out.............................................................................. 3-8
3.1.4 Fascia components............................................................................................. 3-12
3.1.5 Safe components ................................................................................................ 3-21
3.1.6 Cash Components .............................................................................................. 3-28
3.2 External control unit ...........................................................................................................3-30
3.2.1 Functions of the External Control Unit ................................................................ 3-31
3.2.2 LED Codes.......................................................................................................... 3-32
3.3 Card box (removable) ........................................................................................................3-34
3.4 Card Box (lockable)............................................................................................................3-35
3.5 Remote Status Indicator.....................................................................................................3-36
3.6 Technical data....................................................................................................................3-38
3.6.1 General installation conditions ............................................................................ 3-38
3.6.2 Environmental conditions.................................................................................... 3-41
4 Operation .................................................................................................................................... 4-1
4.1 Opening/closing the doors .................................................................................................4-1
4.1.1 Opening/closing the front door............................................................................ 4-2
4.1.2 Opening/closing the rear door............................................................................. 4-4
4.2 Opening/closing the fascia .................................................................................................4-5
4.2.1 Opening/Closing the Frontload Fascia................................................................ 4-5
4.2.2 Opening/closing the Rearload fascia .................................................................. 4-6
4.2.3 Opening/closing the Fascia with Fascia Lock ..................................................... 4-7
4.3 Starting up / Shutting down the System .............................................................................4-9
4.3.1 Starting up the System........................................................................................ 4-9
4.3.2 Shutting down the System .................................................................................. 4-10
4.4 Starting T/SOP ...................................................................................................................4-11
4.5 Pulling out/pushing in components ....................................................................................4-12
4.5.1 Pulling out / Pushing in Cash Components......................................................... 4-12
4.5.2 Component carrier .............................................................................................. 4-15
4.5.3 CDM module with TP29 ...................................................................................... 4-18
4.5.4 Opening/closing the additional latching mechanism of the upper unit ................ 4-22
4.6 Emptying the Card Box (removable) ..................................................................................4-24
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Table of contents
4.6.1 Removing the card box ....................................................................................... 4-24
4.6.2 Opening the card box.......................................................................................... 4-25
4.6.3 Closing the card box ........................................................................................... 4-27
4.6.4 Pushing in the card box ...................................................................................... 4-28
4.7 Emptying the Card Box (lockable)......................................................................................4-29
4.7.1 Opening the card box.......................................................................................... 4-29
4.7.2 Removing cards .................................................................................................. 4-30
4.7.3 Closing the card box ........................................................................................... 4-30
4.8 Accessing the UPS ............................................................................................................4-32
4.8.1 Accessing the UPS with a window trim............................................................... 4-32
4.9 Opening/closing the operator panel ...................................................................................4-33
4.9.1 Opening/closing the operator panel inspection window...................................... 4-33
4.9.2 Opening/Closing the Operator Panel .................................................................. 4-34
4.10 Replacing the logo in the fascia .........................................................................................4-35
4.10.1 Branding label fascia........................................................................................... 4-35
4.10.2 Adhesive branding label...................................................................................... 4-38
4.11 Replacing the logo in the trim.............................................................................................4-39
4.12 Setting the volume of the headphone jack .........................................................................4-41
5 Troubleshooting......................................................................................................................... 5-1
5.1 General Information ...........................................................................................................5-1
5.2 Prerequisites for troubleshooting .......................................................................................5-1
6 Maintenance ............................................................................................................................... 6-1
6.1 Cleaning Housings .............................................................................................................6-1
6.2 Cleaning Keyboards...........................................................................................................6-2
6.3 Cleaning LCD.....................................................................................................................6-3
7 Disposal ...................................................................................................................................... 7-1
8 Corresponding documentation ................................................................................................ 8-1
9 Appendix..................................................................................................................................... 9-1
9.1 Compliance with Standards and Approvals .......................................................................9-1
9.2 Declaration of Conformity...................................................................................................9-2
9.3 Environmental Protection ...................................................................................................9-3
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Table of contents
List of Figures
Figure 2-1 Switching off the system.........................................................................................2-5
Figure 2-2 General power interruption - Disconnecting the plug .............................................2-5
Figure 3-1 Frontload overall view ............................................................................................3-1
Figure 3-2 Rearload overall view .............................................................................................3-2
Figure 3-3 Rear view with operator panel inspection window .................................................3-3
Figure 3-4 Illuminated privacy panel........................................................................................3-4
Figure 3-5 Fascia open............................................................................................................3-5
Figure 3-6 Rear door opened - without operator panel inspection window .............................3-6
Figure 3-7 Rear door opened with operator panel inspection window ....................................3-7
Figure 3-8 Frontload component carrier with coin module ......................................................3-8
Figure 3-9 Component carrier pulled out - Rearload ...............................................................3-9
Figure 3-10 Frontload component carrier with CDM module.....................................................3-10
Figure 3-11 Rearload component carrier with CDM module .....................................................3-11
Figure 3-12 15" version, broadside format with function keys ...................................................3-13
Figure 3-13 15" version, broadside format without function keys ..............................................3-14
Figure 3-14 19" version, broadside format without function keys ..............................................3-15
Figure 3-15 19" version, portrait format without function keys...................................................3-16
Figure 3-16 Version 15" with function keys - Rearload..............................................................3-18
Figure 3-17 Guide lights ............................................................................................................3-19
Figure 3-18 Keyboard privacy shield .........................................................................................3-20
Figure 3-19 Front door opened..................................................................................................3-21
Figure 3-20 Safe opened with RM4V - Frontload ......................................................................3-22
Figure 3-21 Safe opened with RM4H - Frontload......................................................................3-23
Figure 3-22 Safe opened with CMD-V6C - Frontload................................................................3-24
Figure 3-23 Safe opened with RM4V - Rearload.......................................................................3-25
Figure 3-24 Safe opened with RM4H - Rearload.......................................................................3-26
Figure 3-25 Safe opened with CMD-V6C - Rearload ................................................................3-27
Figure 3-26 Upper Unit ..............................................................................................................3-28
Figure 3-27 Lower Unit ..............................................................................................................3-29
Figure 3-28 External Control Unit - Overview ............................................................................3-30
Figure 3-29 Removable card box ..............................................................................................3-34
Figure 3-30 Lockable card box ..................................................................................................3-35
Figure 4-1 Opening the rontload front door .............................................................................4-2
Figure 4-2 Opening the Frontload front door ...........................................................................4-2
Figure 4-3 Closing the Frontload front door.............................................................................4-3
Figure 4-4 Closing the front door with a key............................................................................4-3
Figure 4-5 Opening the rear door ............................................................................................4-4
Figure 4-6 Opening the fascia .................................................................................................4-5
Figure 4-7 Closing the fascia...................................................................................................4-5
Figure 4-8 Rearload system - Actuating the release ...............................................................4-6
Figure 4-9 Rearload system - Opening the fascia ...................................................................4-6
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Table of contents
Figure 4-10 Rearload - Closing the fascia .................................................................................4-7
Figure 4-11 Opening the fascia lock..........................................................................................4-7
Figure 4-12 Opening the fascia with fascia lock ........................................................................4-8
Figure 4-13 Closing the fascia with fascia lock..........................................................................4-8
Figure 4-14 Switching off the System........................................................................................4-9
Figure 4-15 Turning off the System ...........................................................................................4-10
Figure 4-16 Calling the T/SOP...................................................................................................4-11
Figure 4-17 Pulling out the Upper Unit ......................................................................................4-12
Figure 4-18 Pushing in the Upper Unit ......................................................................................4-13
Figure 4-19 Pulling out the Lower Unit ......................................................................................4-13
Figure 4-20 Pushing in the Lower Unit ......................................................................................4-14
Figure 4-21 Pushing up the operator panel ...............................................................................4-16
Figure 4-22 Lowering the operator panel...................................................................................4-16
Figure 4-23 Pulling out/Pushing in component carriers.............................................................4-17
Figure 4-24 Releasing component carrier CDM with TP29 .......................................................4-18
Figure 4-25 Pulling out CDM with TP29 ....................................................................................4-18
Figure 4-26 Unlocking CDM with TP29 .....................................................................................4-19
Figure 4-27 CDM with TP29; opening the document tray..........................................................4-19
Figure 4-28 CDM with TP29; closing the document tray ...........................................................4-20
Figure 4-29 Closing CDM with TP29 .........................................................................................4-20
Figure 4-30 CDM with TP29; pushing in the printer...................................................................4-21
Figure 4-31 CDM with TP29; pushing in the component carrier................................................4-21
Figure 4-32 Opening the additional latching mechanism of the upper unit ...............................4-22
Figure 4-33 Pulling the upper unit forwards...............................................................................4-23
Figure 4-34 Pulling out the removable card box........................................................................4-24
Figure 4-35 Unlocking the removable card box.........................................................................4-25
Figure 4-36 Opening the removable card box ...........................................................................4-25
Figure 4-37 Removable card box – Removing cards ................................................................4-26
Figure 4-38 Closing the removable card box.............................................................................4-27
Figure 4-39 Locking the removable card box ............................................................................4-27
Figure 4-40 Pushing in the removable card box........................................................................4-28
Figure 4-41 Unlocking the lockable card box.............................................................................4-29
Figure 4-42 Opening the lockable card box...............................................................................4-29
Figure 4-43 Lockable card box – Removing cards ....................................................................4-30
Figure 4-44 Closing the lockable card box ................................................................................4-30
Figure 4-45 Locking the lockable card box................................................................................4-31
Figure 4-46 Opening the UPS for rearload versions with window trim ......................................4-32
Figure 4-47 Pulling out the UPS for rearload versions with window trim...................................4-32
Figure 4-48 Unlocking the operator panel inspection window ...................................................4-33
Figure 4-49 Opening the operator panel inspection window .....................................................4-33
Figure 4-50 Opening/closing the operator panel .......................................................................4-34
Figure 4-51 Dimensions of the branding label fascia.................................................................4-35
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Table of contents
Figure 4-52 Branding label - Loosening clips ............................................................................4-36
Figure 4-53 Replacing the branding label..................................................................................4-36
Figure 4-54 Branding label – Closing clips ................................................................................4-37
Figure 4-55 Dimensions of the adhesive branding label ...........................................................4-38
Figure 4-56 Recess for the adhesive branding label .................................................................4-38
Figure 4-57 Logo dimensions in the trim ...................................................................................4-39
Figure 4-58 Releasing the logo..................................................................................................4-39
Figure 4-59 The logo pane opens..............................................................................................4-40
Figure 4-60 Removing the logo holder ......................................................................................4-40
Figure 4-61 Setting the headphone jack volume .......................................................................4-41
Figure 9-1 Declaration of Conformity.......................................................................................9-2
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Table of contents
List of Tables
Table 1-1 Warning signs used................................................................................................1-3
Table 1-2 Mandatory signs used ............................................................................................1-3
Table 3-1 Functions of the On/Off button ...............................................................................3-31
Table 3-2 Electrical characteristics of the supply network......................................................3-38
Table 3-3 System conditions ..................................................................................................3-39
Table 3-4 Installation specifications........................................................................................3-40
Table 3-5 Heat dissipation......................................................................................................3-41
Table 3-6 Climatic environmental conditions..........................................................................3-41
Table 3-7 Noise emissions .....................................................................................................3-41
Table 6-1 Approved cleaning agents for the housing.............................................................6-1
Table 6-2 Approved cleaning agents for keyboards...............................................................6-2
Table 6-3 Approved cleaning agents for the LCD .................................................................6-3
Table 8-1 Related documentation ..........................................................................................8-1
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1
1 Introduction
This operator manual is intended to make it easier for you to get to know the Systemand to use it for its
intended purpose.
This operator manual contain important information for the safe, proper and economical operation of the
system. Observing them helps to reduce risks, repair costs and downtimes and to increase reliability and
service life.
Existing national regulations on accident prevention and environmental protection also apply.
The operator should ensure that every person working with or on the system reads and applies this oper-
ator manual.
This operator manual must be kept in a known and easily accessible place and must be consulted even
in the event of the slightest doubt.
1.1
1.1 Symbols used in this Manual
●Text following this mark represents an item in a list.
"" Text in quotation marks refers to other chapters or sections in this document.
'' Text in simple quotation marks relates to components/mounting parts which are in-
cluded in the delivery package.
Prerequisite that must be fulfilled before any action is taken.
1.
2.
n.
Numbered instructions describe tasks which must be carried out in the specified se-
quence.
Intermediate result of an action.
Action successfully completed.
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Introduction
1.2
1.2 Section-specific Warning Notes
DANGER
This warning note describes a hazard with a high degree of risk which, if not avoided, will
result in death or grave bodily injury.
WARNING
This warning note describes a hazard with a medium degree of risk which, if not avoided,
could result in death or grave bodily injury.
CAUTION
This warning note describes a hazard with a low degree of risk which, if not avoided, could
result in slight or minor bodily injury.
NOTE
This note provides application tips and information that help prevent errors and material
damage.
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Introduction
1.3
1.3 Signs, Labels and Symbols
The following labeling can be used in this manual or on the system.
Table1-1: Warning signs used
Warning signs
General
warning sign
Warning of
electrical voltage
Warning of
hot surfaces
Warning of
hand injuries
Warning of
entanglement haz-
ard
Warning
of cutting injuries
Warning of
laser radiation
Warning of
obstacles at head
height
Table1-2: Mandatory signs used
Mandatory signs
Use
hearing protection
Wear
protective goggles
Wear
safety shoes
Wear
safety gloves
Disconnect
power plug
Read
instruction manual
Prohibition signs
Do not climb
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2
2 Safety
2.1
2.1 General safety precautions for the system
This system complies with the relevant safety regulations for information processing equipment.
NOTE
Read this entire manual carefully in order to obtain a thorough knowledge with respect to
the system and the components, in addition to their operation and maintenance.
Operate the system and the components correctly in accordance with this manual in order
to avoid injuries and damage.
Keep this manual available and consult it for guidance when you are unsure about how to
carry out one or another of the procedures.
DANGER
Electrical voltage
Risk of fatal injury through contact with parts carrying electrical voltage! Before cleaning
and maintenance work, disconnect the system from the main power supply (for details see
Section2.3)
lSwitch off the system (see chapter "Operation",
section "Switching the system on/off).
lDisconnect the connector of the power supply cable from the electrical socket in-
stalled by the building contractor.
WARNING
Risk of impact
Be careful not to injure your head when the fascia or rear door is opened.
lMove carefully when the control panel or the rear door is opened.
• Observe the warning and information labels on the system.
• Unless otherwise stated, grasp the components only by the green control elements when handling
them.
• This system is equipped with a safety-tested power cable which must be connected to a suitable
grounded socket only.
• Always hold the plug when removing the power cable. Never pull on the cable itself.
• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or
crushed in any way.
• Have damaged power cables replaced immediately.
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Safety
• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-
breakers of the facility installation.
DANGER
In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or for-
eign objects in the system) take the following steps:
Switch the system voltage-free immediately by:
lSwitching off the automatic circuit breaker or removing the fuse insert from the fuse
holder in the distributor box of the facility installation.
lDisconnecting the plug of the power supply cable from the grounded socket in the fa-
cility installation.
lInterrupting the power connection between the UPS (uninterruptible power supply)
and the system (see chapter "Introduction", section "General power interruption" in
the operating manual);
lFor further system-specific notes, please refer to the operating manuals.
lInform the customer service responsible for you.
• Never connect or disconnect data transmission lines during a thunderstorm.
• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and
to prevent malfunctions resulting from overheating.
• Use only accessories and extension components that have been approved by Diebold Nixdorf .
Nonobservance can result in damage to the system or violations of regulations concerning safety, ra-
dio interference and ergonomical requirements.
• Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage
from an external source into prepared cables to install additional electronics (e. g. EMA connection).
• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,
Service and Maintenance" in the operating manual).
• Components with adjustable light effects are integrated in this product. Repetition frequencies be-
tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can
cause epileptic seizures in some individuals.
Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-
fresh rates are as high as possible.
DANGER
Repairs
Repair work on the system or on the components may be carried out only by authorized
specialist staff. Unauthorized opening of the system or repair work carried out improperly
could result in considerable danger to the user.
In case of noncompliance, Diebold Nixdorf excludes all liability.
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Safety
Lithium batteries
DANGER
Danger of fire and explosion
The handling and replacement of batteries should only be performed by authorized per-
sonnel trained by Diebold Nixdorf trained or authorized service personnel.
There is danger of fire or explosion if the batteries are handled improperly. It is therefore
important to note the following points:
lAvoid short circuits
lNever recharge the battery
lAvoid temperatures above +100°C (+212°F).
lDo not attempt to open the battery by force
lDo not allow the battery to come into contact with water or fire
lThe battery should only be replaced with the same or an equivalent type recom-
mended by Diebold Nixdorf (see chapter “Appendix,” section “Consumables” in the
operating manual). Dispose of used batteries in compliance with national regulations
and the manufacturer's specifications.
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Safety
2.2
2.2 Radio Interference
WARNING
This is a class A product. In a domestic environment this product may cause radio interfer-
ence, in which case the user may be required to take adequate measures.
A warning label is included on systems available in Taiwan to meet Taiwan Class A regulatory require-
ments for radio frequency interference.
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Safety
2.3
2.3 General power interruption
NOTE
A general power interruption has the following effects:
– Transactions in progress are canceled immediately (exception: ID card transport).
– Dispensed banknotes remain in the transport routes of the cash module. They are not
processed until the system is switched on again according to the configuration.
– Depending on the parameter setting, ID cards are either ejected, retained or transported
to the card reject tray. This transaction will be completed properly.
1. Access the external control unit (see Operator Manual, chapter "System overview", section "Chas-
sis components").
Figure2-1: Switching off the system
2. Switch the system off with the ON/OFF but-
ton of the external control unit (1).
Figure2-2: General power interruption - Disconnecting the
plug
üThe type of plug used may differ depending
on the country of origin.
3. To ensure the power supply is fully discon-
nected, disconnect the power supply cable
from the electrical socket (1).
Alternatively, the power supply can be interrupted
by switching off the circuit-breaker or removing
the fuse from the distributor box of the facility in-
stallation.
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3
3 Description
3.1
3.1 System overview
3.1.1
3.1.1 Overall view
3.1.1.1
3.1.1.1 Overall view, Frontload from the front
12
3
TD-01573-161
Figure3-1: Frontload overall view
1 System 3 Front door
2 Fascia
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Description
3.1.1.2
3.1.1.2 Overall view, Rearload from the front
12
3
TD-01573-161
Figure3-2: Rearload overall view
1 System 3 Cover door
2 Fascia
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Description
3.1.1.3
3.1.1.3 Overall view from the rear (with inspection window of the operator panel)
1
5
7
8
9
4
3
2
6
TD-01573-179
Figure3-3: Rear view with operator panel inspection window
1 System 6 Safe door
2 Rear door 7 Number combination lock
3 Operator panel inspection window (op-
tional)
8 Locking/release handle of safe
4 Lock for the operator panel inspection win-
dow (optional)
9 Key-operated lock
5 Rear door lock
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Description
3.1.1.4
3.1.1.4 Illuminated privacy panel
1
1
2
2
1
1
TD-01573-264
Figure3-4: Illuminated privacy panel
1Illuminated privacy panel, fascia 2Illuminated privacy panel, top of the chas-
sis
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