Digi Connect Sensor General instructions

Digi Connect® Sensor Telit Modem
Firmware Update - Verizon
Update Guide

Revision history—90002339
Revision Date Description
A February 2019 Initial release.
B February 2019 Additional edits.
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Digi Connect® Sensor Telit Modem Firmware Update - Verizon 2

Contents
Verizon network changes: Digi Connect® Sensor
Determine if an update is needed
Prerequisites 5
Step 1: Find the modem firmware revision 5
Step 2: Determine if a modem firmware update is required 5
Update the modem firmware over the air (FOTA)
Prerequisites 6
Step 1: Find the modem firmware version 6
Step 2: Determine the update string 6
Generate update strings for other revisions 7
Step 3: Initiate the firmware update 8
Updating multiple devices 9
Step 4: Verify that the update was successful 10
Troubleshooting the FOTA update 11
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 3

Verizon network changes: Digi Connect® Sensor
This document describes how to update cellular modem firmware to comply with Verizon network
changes occurring on March 30th, 2019.
It applies to the Digi Connect Sensor+ containing one of these LTE modems:
Model Description Revisions
Telit LE910-NA1 Single SKU
AT&T and Verizon
20.00.012.4
20.00.012.7
20.00.522.4
Telit LE910-SV1 Verizon 20.00.522.7
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 4

Determine if an update is needed
This process is done in Digi Remote Manager.
Prerequisites
nRemote manager account
nDevice ID of the Connect Sensor to update
Step 1: Find the modem firmware revision
You can determine the modem firmware version on the device by using the IMEIlook-up tool.
1. Make sure you have the IMEInumber from the device.
2. Navigate to the Digi Verizon Upgrade page: https://www.digi.com/verizon-upgrade
3. In the IMEI look-up tool window, enter the IMEInumber from the device.
4. Click Find. The modem firmware version number displays in the field.
5. Make a note of the version number.
Step 2: Determine if a modem firmware update is required
The desired revision is 20.00.015 or later. If the modem is already at this revision, no firmware update
is needed.
Note If you have version 20.00.52x on your modem, it is using AT&T firmware and the Verizon
firmware update will not work. Verizon service is required to make this update.
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 5

Update the modem firmware over the air (FOTA)
This section describes how to update the modem over the air. The update process is initiated from the
Digi Remote Manager. It requires a working cellular connection. It does not require physical access to
the device.
Prerequisites
nRemote manager account
nDevice ID of the Connect Sensor to update
nModem IMEI
nfota.exe application (PN 80010027)
Step 1: Find the modem firmware version
You need to determine the modem firmware version on the device by using the IMEIlook-up tool. This
information is used to determine the update string in the next step.
1. Make sure you have the IMEInumber from the device.
2. Navigate to the Digi Verizon Upgrade page: https://www.digi.com/verizon-upgrade
3. In the IMEI look-up tool window, enter the IMEInumber from the device.
4. Click Find. The modem firmware version number displays in the field.
5. Make a note of the version number to use in the next step.
Step 2: Determine the update string
Find the firmware revision below, and copy the corresponding update string.
Model LE910-SV1 and Revision 20.00.012.2
Update file name: UpdPkg_LE910_SV1_1G_20.00.012.2_20.00.015.0.bin
Patch size: 4228650
Update string:
ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM
F9TVjFfMUdfMjAuMDAuMDEyLjJfMjAuMDAuMDE1LjAuYmlu
Model LE910-SV1 and Revision 20.00.012.3
Update file name: UpdPkg_LE910_SV1_1G_20.00.012.3_20.00.015.0.bin
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 6

Update the modem firmware over the air (FOTA) Step 2: Determine the update string
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 7
Patch size: 4232406
Update string:
ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM
F9TVjFfMUdfMjAuMDAuMDEyLjNfMjAuMDAuMDE1LjAuYmlu
Model LE910-SV1 and Revision 20.00.012.8
Update file name: UpdPkg_LE910_SV1_1G_20.00.012.8_20.00.015.0.bin
Patch size: 4165114
Update string:
ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM
F9TVjFfMUdfMjAuMDAuMDEyLjhfMjAuMDAuMDE1LjAuYmlu
Model LE910-NA1 and Revision 20.00.012.4 or 20.00.522.4
Update file name: UpdPkg_LE910_SV1_1G_SKU_20.00.012.4_20.00.015.0.bin
Patch size:
Update string:
ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM
F9TVjFfMUdfU0tVXzIwLjAwLjAxMi40XzIwLjAwLjAxNS4wLmJpbg==
Model LE910-NA1 and Revision 20.00.012.7 or 20.00.522.7
Update file name: UpdPkg_LE910_SV1_1G_SKU_20.00.012.7_20.00.015.0.bin
Patch size: 4167370
Update string:
ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM
F9TVjFfMUdfU0tVXzIwLjAwLjAxMi43XzIwLjAwLjAxNS4wLmJpbg==
Generate update strings for other revisions
If your firmware version is not listed above, run the fota application from a Windows command
prompt. For example:
C:\>fota ftp1.digi.com 21 anonymous test support/telit UpdPkg_LE910_SV1_
1G_20.00.012.2_20.00.015.0.bin
ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM
F9TVjFfMUdfMjAuMDAuMDEyLjJfMjAuMDAuMDE1LjAuYmlu
The above strings obtain the modem update file from the Digi FTP server. The APN configured on the
modem must have access to the Internet to use this server. This is usually the case if no APN is
configured.
If your APN does not provide Internet access, you can use an FTP server on your private network.
Place the modem update file on the FTP server. Run the command below to generate the update
string. Be sure to substitute your FTP server parameters.
C:\>fota ftp.example.com 21 login password /path/to/directory UpdPkg_
LE910_SV1_1G_20.00.012.2_20.00.015.0.bin
ZnRwLmV4YW1wbGUuY29tADIxAGxvZ2luAHBhc3N3b3JkAC9wYXRoL3RvL2RpcmVjdG9yeQBVcGRQa2df
TEU5MTBfU1YxXzFHXzIwLjAwLjAxMi4yXzIwLjAwLjAxNS4wLmJpbg==

Update the modem firmware over the air (FOTA) Step 3: Initiate the firmware update
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 8
Step 3: Initiate the firmware update
1. In the Remote Manager, select Documentation > API Explorer.
2. Select Examples/SCI/Data Service/Send Binary Request.
3. A template request (in XML) will appear. Delete the template.
4. Copythe code below and paste it into the APIExplorer window.
<sci_request version="1.0">
<data_service allowOffline="true" synchronous="false">
<targets>
<device id="#Device ID#"/>
</targets>
<requests>
<device_request target_name="FTP_OTA" format="base64">
#Update string#
</device_request>
</requests>
</data_service>
</sci_request>
5. Update the code with new values:
nPatch the #Device ID# with the correct value from step 1.
nPatch the #Update string# with the value from step 2.
6. Click Send
7. Enter your user name and password.

Update the modem firmware over the air (FOTA) Step 3: Initiate the firmware update
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 9
The next time the Connect Sensor is scheduled to connect to Remote Manager, it will start the
modem firmware update process. To cause the device to connect immediately, press the Wake button
on the device.
Once started, the update will take a few minutes to complete. After the device completes the update,
it will reconnect to the Remote Manager the next time it is scheduled.
Updating multiple devices
The above example shows how to update a single Connect Sensor. More than one device can be
updated with a single Remote Manager request.
To update a list of devices, add their device IDs to <targets> in the request. For example:
<targets>
<device id="00010000-00000000-03566100-79000697"/>
<device id="00010000-00000000-03566100-79000698"/>
<device id="00010000-00000000-03566100-79000699"/>
<device id="00010000-00000000-03566100-7900069A"/>
<device id="00010000-00000000-03566100-7900069B"/>
</targets>
To update all devices in a Remote Manager group, add the group name to <targets>. For example:
<targets>
<group path="my_group"/>
</targets>

Update the modem firmware over the air (FOTA) Step 4: Verify that the update was successful
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 10
Note All devices in the request must have the same modem revision and update string. Devices will
individually connect as scheduled and perform the update.
See the Digi Remote Manager User Guide and Digi Remote Manager Programming Guide on the Remote
Manager Documentation tab for more information.
Step 4: Verify that the update was successful
1. In Remote Manager, click on the Device Management tab.
2. Display the device properties.
3. Click Refresh at the bottom of the device page.
Click Yes if prompted to send as an offline operation.
The information will update the next time the device is scheduled to connect to the Remote
Manager.
4. Close the Device tab.
5. Re-open the device tab by double-clicking on your device.
6. Select System Information > Mobile information.
7. Note the new value for Revision, which should now be 20.00.015.

Update the modem firmware over the air (FOTA) Troubleshooting the FOTA update
Digi Connect® Sensor Telit Modem Firmware Update - Verizon 11
Troubleshooting the FOTA update
If the device does not report the expected revision, follow these steps:
1. Check if the device has connected to the Remote Manager since the firmware update was
initiated. Select Connection History on the Remote Manager Device page.
2. Repeat step 4 to refresh the modem firmware revision on the device page.
3. Try the FOTA update again.
4. If none of the above work, contact Digi Tech support at [e-mail].