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Warranty and Repair Information
1-Year Comprehensive Warranty
Dogtra provides the original purchaser with a 1-YEAR WARRANTY for all
products in the Dogtra Series. The warranty begins from the date of purchase. For
the rst year, coverage is for Parts, Labor, and Accessories. After the rst year, the
cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the customer’s
responsibility. Labor fees will be variable depending on the extent of the work
required.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to initiate
repair work under warranty. To register your Dogtra product, log onto our website
at www.dogtra.com, click on the warranty registration link, and ll out the required
information. Registration must be completed within 30 days of purchase. If you do
not have access to a computer, you can call our toll free number at 1-888-811-9111,
and one of our customer service representatives will register the product for you. If
you were unable to register your product within 30 days of purchase, we will accept
all products for repair with a proof of purchase. We strongly recommend keeping
the original receipt. If your product is not registered and a proof of purchase is not
available at the time of service, Dogtra will estimate the age of the unit by the serial
number. Serial number estimates can dier from the actual purchase date. A serial
number estimate is the only method of determining an approximate date of purchase
without product registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT oer warranty for products that have been bought secondhand or
as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products purchased
from us after 30 days from the date of purchase.
Dogtra DOES NOT cover the cost of shipping outside of the Continental United
States.
Issues of replacement and refunds on units purchased less than 30 days from an
authorized dealer must be addressed to the dealer directly. If the products purchased
from an authorized dealer are after 30 days from the date of purchase, please send the
units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the
owner or dog, improper maintenance, and/or lost units. Any water damage on the
Water Resistant Handheld Transmitters will not be covered. All replacement costs for
either the handheld transmitter or receiver/collar will be the owner’s responsibility.
The warranty is void if the unit has been altered or an unauthorized person has
damaged the unit while attempting repair work.
The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in the
Owner’s Manual and call customer service at 1-888-811-9111 for technical support
before sending it to Dogtra for service.
The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition to
Dogtra. Dogtra is not responsible for loss of training time or inconvenience while
the unit is in for repair work. Dogtra does not provide loaner units or any form of
compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number, and
email address. Or you can visit our website at www.dogtra.com for a service request
form. If the repair costs are not covered under warranty, we will call you for payment
information and authorization. For any questions concerning your Dogtra products,
call us toll free at 1-888-811-9111, M-F 8:00AM - 4:30PM, Pacic Standard Time,
Send repair units to:
Dogtra / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.