Dreame H12 Pro User manual

The illustrations in this manual are for reference only.
Please refer to the actual product.
Dreame H12
Wet and Dry Vacuum
User Manual

NL Gebruikershandleiding 145
THANK YOU
FOR PURCHASING THIS DREAME
WET AND DRY VACUUM.
Registration Quick Start
Welcome to register a Dreame account by
scanning the QR code. You are available
for the User Manual and 6SHFLDO2łHUV.
The high-quality product is engineered for optimal performance.
If you have any questions on the product, please contact us:
[email protected].
Contents
EN User Manual 001
DE Benutzerhandbuch 019
FR Manuel d'utilisation 037
IT Manuale utente 055
ES Manual de usuario 073
RU ǂǥǜǠǔǠǖǣǤǔǠǡǠǝǮǙǠǔǒǤǗǝDZ 091
PL ,QVWUXNFMDREVăXJL 109
HE 127
জ঑ঝজ঑এ঍ঌছআ঑
TH Ƴ˟ǖ˶ǥưǨǘǭƹˢƶǨǎ 163
VI HƆœng Dán SƊDƃng 181

1 21 2
EN EN
• Please read this manual carefully before use and retain it for future reference.
• When using an electrical appliance, basic precautions should always be followed,
including the following:
• READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the
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Safety Information
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WARNING-
Important Safety Instructions
For Household Use Only
• Use only as described in this user guide. Use only manufacturer's recommended
attachments.
• 8VHLQGRRUVRQO\RQQRQFDUSHWHGŁRRUVXUIDFHVVXFKDVYLQ\OWLOHVHDOHGZRRGHWF
Be careful not to run over loose objects or the edges of area rugs. Stalling the brush
may result in premature belt failure.
• This appliance should not be used by children younger than 8 years old nor persons
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without the supervision of a parent or guardian to ensure safe operation and to avoid
any risks. Cleaning and maintenance shall not be performed by children without
supervision.
• 'RQRWXVHDŁDPPDEOHRUFRPEXVWLEOHOLTXLGWRFOHDQŁRRUV
• 'RQRWXVHWRSLFNXSŁDPPDEOHRUFRPEXVWLEOHOLTXLGVVXFKDVJDVROLQH'RQRWXVH
LQDUHDVZKHUHŁDPPDEOHRUFRPEXVWLEOHOLTXLGVPD\EHSUHVHQW
• Do not immerse the appliance in liquid.
• 3ODVWLFŀOPFDQEHGDQJHURXV7RDYRLGWKHGDQJHURIVXłRFDWLRQNHHSLWDZD\IURP
children.
• .HHSKDLUORRVHFORWKLQJŀQJHUVDQGDOOSDUWVRIWKHERG\DZD\IURPRSHQLQJVDQG
moving parts of the appliance and its accessories.
• 8VHRQO\RŃFLDOO\DSSURYHGŁRRUFOHDQHUDVGHVFULEHGLQWKHXVHUJXLGH
• Do not put any object into openings. Do not use the appliance when any opening is
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• Keep ground cables away from the appliance when using it, because a hazard may
occur if the appliance runs over a supply cord.
• 'RQRWXVHLWZLWKRXWŀOWHUVLQSODFH
• Do not use the appliance with a damaged attachment (eg: Charging base, Supply
cord etc.). If the attachment is damaged, it must be replaced by the manufacturer, its
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• 'RQRWSLFNXSWR[LFPDWHULDOFKORULQHEOHDFKDPPRQLDGUDLQFOHDQHUHWF'RQRW
pick up hard or sharp objects such as glass, nails, screws, coins, etc.
Safety Information
• 'RQRWXVHWKHDSSOLDQFHLQDQHQFORVHGVSDFHŀOOHGZLWKYDSRXUJLYHQRłE\RLO
EDVHGSDLQWSDLQWWKLQQHUVRPHPRWKSURRŀQJVXEVWDQFHVŁDPPDEOHGXVWRURWKHU
H[SORVLYHRUWR[LFYDSRXUb'RQRWSLFNXSDQ\WKLQJWKDWLVEXUQLQJRUVPRNLQJVXFKDV
cigarettes, matches or hot ashes.
• Do not pull or carry adapter by cable, use cable as a handle, close door on cable, or
pull cable around sharp edges or corners.
• 6ZLWFKRłDQGXQSOXJZKHQQRWLQXVHEHIRUHFOHDQLQJPDLQWDLQLQJRUVHUYLFLQJWKH
appliance, and before connecting or disconnecting the tool with a moving brush.
• 'RQRWXVHDQDSSOLDQFHWKDWLVGDPDJHGRUPRGLŀHG'DPDJHGRUPRGLŀHG
DSSOLDQFHPD\H[KLELWXQSUHGLFWDEOHEHKDYLRUUHVXOWLQJLQŀUHH[SORVLRQRUULVNRI
injury.
• 'RQRWH[SRVHWKHDSSOLDQFHWRŀUHRUH[FHVVLYHWHPSHUDWXUH([SRVXUHWRŀUHRU
H[FHVVLYHWHPSHUDWXUHPD\FDXVHDQH[SORVLRQ
• Ensure that the appliance is placed on a horizontal surface. Do not use the appliance
at the same position if the appliance is equipped with a brush roller and the handle is
not completely upright. Do not store the appliance in a place where it may freeze.
• 8VHH[WUDFDUHZKHQFOHDQLQJRQVWDLUV
• Prevent unintentional starting. Ensure the switch is in the OFF-position before picking
XSRUFDUU\LQJWKHDSSOLDQFH&DUU\LQJWKHDSSOLDQFHZLWK\RXUŀQJHURQWKHVZLWFKRU
energizing appliance that have the switch on invites accidents.
• +DYHVHUYLFLQJSHUIRUPHGE\DTXDOLŀHGUHSDLUSHUVRQXVLQJRQO\LGHQWLFDO
replacement parts. This will ensure that the safety of the appliance is maintained.
• 'RQRWPRGLI\RUDWWHPSWWRUHSDLUWKHDSSOLDQFHH[FHSWDVLQGLFDWHGLQWKHLQVWUXFWLRQV
for use and care.
• If appliance has been dropped, damaged, left outdoors, dropped into water, or is
not working as it should, never attempt to operate it. Please have it repaired at an
authorized service center.

3 43 4
EN EN
Product Overview
Packing List
Spare Brush
Roller
Main Body
Charging Base 6WRUDJH%R[
Replacement Filter
Cleaning Brush
Handle
Safety Information
Battery and Charging
SAVE THESE INSTRUCTIONS
• 'RQRWXVHLQH[WUHPHO\KRWRUFROGHQYLURQPHQWVEHORZ֋r)RUDERYH֋
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֋ r)
• For the purpose of recharging the appliance, only use the charging base provided
with this appliance. Use only with HCB3 charging base.
• $FKDUJLQJEDVHWKDWLVVXLWDEOHIRURQHW\SHRIDSSOLDQFHPD\FUHDWHDULVNRIŀUH
when used with another one.
• Follow all charging instructions and do not charge the appliance outside of the
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• Charging base output terminals should not be short-circuited. Do not use it with
a damaged charging base. If the appliance has been dropped, damaged, left
outdoors, dropped into water, or is not working as it should, return it to a service
center.
• Keep the charging base cable away from heated surfaces. Do not handle the
charging base plug or appliance with wet hands. To unplug, grasp the charging
base plug, rather than the cable.
• This appliance contains batteries that are non-replaceable.
• Charging base is equipped with drying function and only suitable for drying this
appliance's brush.
We, Dreame Trading (Tianjin) Co., Ltd., hereby, declares that this equipment is in
compliance with the applicable Directives and European Norms, and amendments.
7KHIXOOWH[WRIWKH(8GHFODUDWLRQRIFRQIRUPLW\LVDYDLODEOHDWWKHIROORZLQJLQWHUQHW
address: https://global.dreametech.com
For detailed e-manual, please go to
https://global.dreametech.com/pages/user-manuals-and-faqs
detachable supply unit
read operator's manual
class II equipment
T 3.15A time-lag miniature fuse-link where T 3.15A is the symbol for the
time/current characteristic

5 65 6
EN EN
Charging Base
Air-Drying Inlet
Power Cord
Air-Drying Outlet
Charging Contacts
1
2
3
4
3
1
2
4
Product OverviewProduct Overview
Wet and Dry Vacuum
Used Water Tank
Used Water Tank Handle
Brush Roller Cover
Release Buttons
Self-Cleaning Button
Power Switch
Display Screen
Brush Roller
Brush Roller Handle
Brush Roller Cover
Used Water Tank
Release Button
Brush Roller Release
Button
Clean Water Tank
Release Button
Clean Water Tank
Clean Water Tank
Handle
Mode Switch
12
10
1
2
3
4
5
6
7
11
8
9
16
15
14
13
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16 Voice Prompt Button
˖ 3UHVVEULHŁ\WRDFWLYDWH
the voice prompt or
adjust the volume.
˖ Press and hold for
3 seconds to set the
ODQJXDJHb3UHVV
to switch between
languages. Press
DQGbKROGWRFRQŀUP
the selection.
Display Screen
Note: If the appliance is not working properly, the screen display will show an error message. Please
UHIHUWRWKHWURXEOHVKRRWLQJWDEOHWRŀQG\RXUVROXWLRQ
Error Messages
,QVXŃFLHQWZDWHULQWKH
Clean Water Tank
Used Water Tank full
Blocked Tube
Brush roller stuck / Brush
roller not installed
Drying Mode
Auto Mode
1
2
3
4
6
7
8
5
Dirt Level Indicator
The color of the
indicator changes in
real time according
to the amount of dirt
Battery Status Indicator
Suction Mode
Ultra Mode
Self-Cleaning








7 87 8
EN EN
Charging
1. 3ODFHWKHFKDUJLQJEDVHbDJDLQVWDZDOObRQOHYHOJURXQGDQGFRQQHFWLWWRD
SRZHUbVRXUFH)XOO\FKDUJHWKHDSSOLDQFHEHIRUHŀUVWXVH
2. Place the appliance on the charging base. When the voice prompt "Charging Started"
is displayed, the appliance activates the charging mode. When charging, the number
on the display screen represents the current battery level as a percentage. When the
number reaches 100, the battery is fully charged.
Note:
˖ If there is no operation within 10 minutes of being fully charged, the vacuum will enter sleep
mode. Please restart the appliance if you need to use it.
˖ 7RH[WHQGWKHEDWWHU\OLIHWLPHWKHEDWWHU\NHHSVFRROLQJGRZQIRUDERXWRQHKRXUDXWRPDWLFDOO\
after you have used the appliance for a long time.
Installation
Storage Box Installation
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charging base as shown in the diagram.
Assembly and Disassembly of Handle
Insert the end of the handle vertically into the port on the top of the vacuum as
indicated until you hear a click.
Note: To disassemble, press the contacts in the hole on the back of the appliance with the
appropriate tool and pull the handle upwards at the same time.


Click

9 109 10
EN EN
How to Use
Gently step on the brush cover and recline the appliance backwards. Press the power
switch to start operating. Press the to switch among the auto mode - the ultra
mode - the suction mode according to your needs.
Press the Used Water Tank release button to take out the tank. Remove the tank cover
and pour out the used water. Close the tank cover and re-install the tank before use.
Note:
• Do not vacuum any foamy liquids.
• The appliance will be suspended in the upright position while running.
• 7KHDSSOLDQFHLVVXLWDEOHIRUFOHDQLQJŁRRUVPDUEOHWLOHVDQGRWKHUKDUGVXUIDFHV
• 'RQRWUHFOLQHWKHDSSOLDQFHEDFNZDUGVPRUHWKDQrWRSUHYHQWWKHDSSOLDQFHIURPOHDNLQJ
water.
• :KHQWKHDSSOLDQFHLVbLQRSHUDWLRQbGRQRWOLIWbLWRłWKHJURXQGbRUbOD\LWŁDWb'RLQJVRPD\FDXVH
WKHXVHGbZDWHUbWRbŁRZLQWRWKHPRWRU
o
Start Cleaning
Cleaning the Used Water Tank
How to Use
Working Modes
Auto Mode
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SRZHUbDFFRUGLQJWRGLłHUHQWVLWXDWLRQV
Ultra Mode
Preparing Ultra Mode, please wait for 30 seconds.
This mode is suitable for deep cleaning.
The appliance will start in auto mode by default. You can switch to the suction mode or
the Ultra Mode based on your needs.
Suction Mode
If the suction mode is selected, the appliance will vacuum water only and
the brush roller will not be dampened. No water is coming out of the Clean
Water Tank.
Note:
• For better cleaning performance, it is recommended to add 10ml detergent with the bottle cap
into the full Clean Water Tank, then shake gently and evenly for use.
• 'RQRWDGGDQ\OLTXLGVRWKHUWKDQWKHRŃFLDOO\DSSURYHGFOHDQHU7KHFOHDQHUFDQEHDYDLODEOH
RQWKHRŃFLDORQOLQHVWRUH
Press the Clean Water Tank release button and pull the tank outwards to remove it.
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&OHDQ:DWHU7DQNbDQGHQVXUHbLWFOLFNVLQWRSODFH
Filling the Clean Water Tank
1
2
1
23 4

11 1211 12
EN EN
NJOJNVNXBUFSMFWFMPGTFMGDMFBOJOH
Care & Maintenance
Used Water
Tank Cover
Filter
Tips:
• 7XUQRłWKHDSSOLDQFHEHIRUHPDLQWHQDQFH'RQRWWRXFKWKHSRZHUVZLWFK
• Replace parts if needed. The parts must be replaced by those available from the
manufacturer or its service agent.
• ,IWKHYDFXXPLVQRWXVHGIRUDQH[WHQGHGSHULRGIXOO\FKDUJHLWXQSOXJbWKHbSRZHUSOXJ
and store the vacuum in a cool, low-humidity environment away from direct sunlight. To
avoid over-discharge of the battery, charge the vacuum at least once every 3 months.
Cleaning the Used Water Tank and the Filter
1. Press the Used Water Tank release
button, and pull the Used Water Tank
outwards to remove it.
7DNHRXWWKHŀOWHUIURPWKH8VHG:DWHU
Tank cover. Remove the tank cover and
empty the tank.
3. Rinse the Used Water Tank and the tank
cover with clean water. Clean the tank by
the provided cleaning brush.
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Tank cover. Then re-install the Used Water
Tank until you hear a click.
1
2
1
2
Note:
• ,IWKHŀOWHULVGLUW\ULQVHLWZLWKFOHDQZDWHUDQGGU\LWFRPSOHWHO\EHIRUHXVH
• 5HSODFLQJWKHŀOWHUHYHU\WRPRQWKVLVUHFRPPHQGHG
Note: The self-cleaning function can be enabled only when the appliance is being charged and the
battery level is more than 15%.
Minimum Water Level of Self-Cleaning
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One-Press Self-Cleaning
1. Press and hold self-cleaning button for 3
seconds to activate drying mode.
2. The appliance will be charged once drying
is completed.
Drying Mode
Note:
• After self-cleaning is complete, promptly clean the Used Water Tank. Clean the charging base if
there are any stains left on the base.
• If cleaning the brush roller manually, please air-dry it thoroughly or dry it by using drying mode
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How to Use
Click

13 1413 14
EN EN
FAQ
Error Possible Cause Solution
The appliance does
not work
The appliance is out of battery or
its battery level is low
Fully charge its battery before
use
The appliance is in the upright
position
Recline the appliance
backwards
Blockage activated overheat
protection mode
Clear the blockage and wait
until the temperature returns
normal
The Used Water Tank is full Empty the Used Water Tank
The handle, brush roller, or Used
Water Tank is not properly installed
Ensure the handle, brush roller,
or Used Water Tank are all
properly in place
The appliance
charges slowly
The temperature of the battery is
too low or too high
Wait until the battery's
temperature returns normal
The suction power
of the appliance is
weak
7KHŀOWHULVFORJJHG &OHDQLQJWKHŀOWHU
The suction inlet or tube is blocked
by a foreign object
Clean the tube and the suction
inlet
The motor is making
a strange noise
There is too much used water in
the Used Water Tank Empty the Used Water Tank
The suction inlet is blocked Clear any blockage in the
suction inlet
The dirt level
indicator is solid red
The dirt sensor needs cleaning
The dirt sensor is in the
tube. Follow tube cleaning
instructions
The cleaning solution
concentration is too high
Dilute the cleaning solution
with water at the recommended
ratio
A third-party cleaning solution
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cleaning solution
The display screen
does not light up
while charging
The charging base cable is not
plugged into the electrical outlet
Make sure the charging base
cable is plugged in
The appliance is not placed onto
the charging base properly
Make sure the appliance is
placed onto the charging base
properly
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troubleshooting. If the problem persists, please contact customer service.
Care & Maintenance
Cleaning the Tube and the Dirt Sensor
Remove the Used Water Tank, gently wipe the tube
and the dirt sensor with a wet cloth before use.
Cleaning the Brush Assembly
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release buttons inwards on both sides to
remove the brush roller cover. Press the
brush roller release button, and the brush
roller handle will pop out. Pull it to take
out the brush roller.
2. Clear the hair and debris tangled
on the brush roller with the provided
cleaning brush. Rinse the brush roller
with clean water. Air dry the brush roller
thoroughly, or dry it by activating the
drying mode several times.
3. Wipe the suction inlet with a dry cloth
or wet tissue. Do not rinse the brush
assembly with water.
4. Re-install the brush roller and the
brush roller cover until you hear a click.
1
2
Dirt Sensor
Note:
• Clean as needed. Alternating use of the two provided brush rollers is recommended.
• Replacing the brush roller every 3 to 6 months is recommended.
Note: Do not rinse the tube or the dirt sensor.

15 1615 16
EN EN
Troubleshooting
If the appliance is not working properly, the screen display will show an error message.
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Error
Icon Possible Cause Solution
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Clean Water Tank Fill the Clean Water Tank
The Used Water Tank is
full Empty the Used Water Tank
Brush roller stuck Clean the brush roller with the provided
cleaning brush
Brush roller not
installed Install the brush roller
Blocked tube
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sensor
Troubleshooting
Code Possible Cause Solution
E1-E7
Error
Restart the appliance for
troubleshooting. If the problem
persists, please contact customer
service
H1-H6
H7 Battery overheating Wait until the battery's temperature
returns normal
FAQ
No water is coming
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The Clean Water Tank is not
properly installed in place, or the
water in the Clean Water Tank is
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Tank
It takes 30 second to dampen the
brush roller
Turn on the appliance and
check again in 30 seconds
The vent leaks water
A collision or a sharp pull causes
water to enter the motor
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after being cleaned
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use
Self-cleaning fails
The brush roller may be jammed
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Open the brush roller cover
to check and clean the brush
roller
The appliance is not placed onto
the charging base properly
Make sure the appliance is
being charged before self-
cleaning
Self-cleaning cannot be enabled if
the battery level is lower than 15%
The self-cleaning function can
only be enabled when the
appliance is being charged and
the battery level is more than
15%
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Water Tank
The Clean Water Tank is not
installed in place, or the water in
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Tank
Poor drying
performance or
strange noise while
drying
The air outlet and air inlet of the
charging base may be blocked
Check and clear the blockage
of air outlet and air inlet
For additional services, please contact us via [email protected]
Website: https://global.dreametech.com