DuraLabel Catalyst User manual

Graphic Products, Inc. |800.788.5572
DuraLabel.com |GraphicProducts.com

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DuraLabel.com 800.788.5572
1. Preface
Every effort has been made to ensure that the information in this document is
complete, accurate, and up-to-date. The manufacturer assumes no responsibility
for the results of errors beyond its control. The manufacturer also cannot guarantee
that changes in software and equipment made by other manufacturers and referred
to in this guide will not affect the applicability of the information in it. Mention of
software products manufactured by other companies does not necessarily constitute
endorsement by the manufacturer.
While all reasonable efforts have been made to make this document as accurate
and helpful as possible, we make no warranty of any kind, expressed or implied, as
to the accuracy or completeness of the information contained herein.
Copyright © 2013. All rights reserved.
Energy Star is a trademark of the United States Environmental Protection Agency.
Microsoft, MS-DOS and Windows are registered trademarks of Microsoft Corporation.
Other product names and brand names are registered trademarks or trademarks of
their proprietors.
As an Energy Star Program Participant, the manufacturer has
determined that this product meets the Energy Star guidelines for
energy efficiency.
This product complies with the requirements of the Council Directives
2004/108/EC (EMC), 2006/95/EC (LVD),1999/5/EC (R&TTE),
2009/125/EC (ErP) and 2011/65/EU(RoHS), as amended where
applicable, on the approximation of the laws of the member states
relating to Electromagnetic Compatibility, Low Voltage, Radio &
Telecommunications Terminal Equipment, Energy related Products and
Restriction on the use of certain Hazardous Substances in electrical
and electronic equipment.
The following cables were used to evaluate this product to achieve EMC directive
2004/108/EC compliance and configurations other than this may affect that
compliance.
CABLE TYPE LENGTH (Meters) CORE SHIELD
Power 1.8
USB 5.0
LAN 7.0

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2. Emergency First Aid
Take care with toner powder:
If swallowed, drink small amounts of cold water and seek medical
attention. DO NOT attempt to induce vomiting.
If inhaled, move the person to an open area for fresh air. Seek
medical attention.
If it gets into the eyes, flush with large amounts of water for at least
15 minutes keeping eyelids open. Seek medical attention.
Spillages should be vacuumed from clothing or surfaces if possible.
If any remains after vacuuming it should be treated with soap and
cold water to minimize risk of staining.

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3. Contents
1. Preface.....................................................................................................................2
2. Emergency First Aid................................................................................................3
3. Contents................................................................................................................... 4
4. Warranty................................................................................................................... 6
5. Notes, Cautions, and Warnings..............................................................................7
6. Getting Started........................................................................................................ 8
6.1 Overview................................................................................................................8
Front View.............................................................................................................8
Rear View..............................................................................................................9
6.2 Changing the Display Language..........................................................................9
Turning On............................................................................................................9
Turning Off............................................................................................................9
6.3 Installing Paper Tray 2 .......................................................................................10
6.4 Energy Saving Settings ......................................................................................11
Power Save Mode ..............................................................................................11
Sleep Mode........................................................................................................11
Returning to Standby Mode..............................................................................11
7. Paper Recommendations......................................................................................12
7.1 Cassette Trays.....................................................................................................12
7.2 Multi-purpose Tray..............................................................................................12
7.3 Face Down Stacker.............................................................................................13
7.4 Face Up Stacker..................................................................................................13
7.5 Duplexing.............................................................................................................13
8. Loading Paper........................................................................................................14
8.1 Cassette Trays.....................................................................................................14
8.2 Multi-purpose Tray..............................................................................................17
9. Printing Settings In Windows...............................................................................18
9.1 Standard Print Settings......................................................................................18
Layout Tab ..........................................................................................................19
Advanced Options..............................................................................................20
Paper/Quality Tab..............................................................................................21
Job Options Tab..................................................................................................22
Color Tab.............................................................................................................23
9.2 Windows Control Panel Settings.......................................................................24
General Tab........................................................................................................24
Sharing Tab and Ports Tab................................................................................25
Advanced Tab.....................................................................................................25
Color Management Tab ....................................................................................27
Security Tab........................................................................................................27
Device Settings Tab...........................................................................................28

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CONTENTS
10. Menu Functions...................................................................................................29
10.1 Operator Panel .................................................................................................29
10.2 How to Change the Settings—User .................................................................31
10.3 How to Change the Settings—Administrator ..................................................31
10.4 Menus...............................................................................................................32
Information Menu ............................................................................................32
Usage Menu.....................................................................................................33
Maintenance Menu..........................................................................................33
Network Menu..................................................................................................34
USB Menu.........................................................................................................36
FX Emulation Menu..........................................................................................36
PPR Emulation Menu.......................................................................................37
PCL Emulation Menu.......................................................................................38
SYS Config Menu..............................................................................................39
Color Menu.......................................................................................................41
Media Menu.....................................................................................................42
Print Menu........................................................................................................45
Memory Menu..................................................................................................47
SYS Adjust Menu..............................................................................................47
Administrator Menu.........................................................................................48
Print Statistics Menu.......................................................................................51
11. Maintenance.......................................................................................................52
11.1 Replacing Consumable Items..........................................................................52
Toner Cartridge Replacement.........................................................................52
Replacing the Transfer Belt Unit.....................................................................56
Fuser Replacement..........................................................................................58
11.2 Cleaning............................................................................................................60
Unit Casing.......................................................................................................60
LED Head..........................................................................................................60
12. Troubleshooting...................................................................................................61
12.1 Major Printer Components and Paper Path...................................................61
12.2 Paper Sensor Error Codes...............................................................................62
12.3 Clearing Paper Jams........................................................................................63
12.4 Dealing with Unsatisfactory Printing...............................................................69
13. Specifications......................................................................................................71

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DuraLabel.com 800.788.5572
CONTENTS
4. Warranty
Graphic Products DuraLabel printers are warrantied to
be free from defects in materials or workmanship for a
period of five years from the date of purchase. Within
this period, Graphic Products, Inc. will, at its sole option,
repair or replace any components which fail in normal
use. Such repairs or replacement will be made at no
charge to the purchaser for parts or labor, provided that the purchaser shall be
responsible for any transportation cost. This warranty does not cover loss, damages
from accident, or equipment or parts which have been misused, altered, neglected,
carelessly handled, used for purpose other than those for which the printer was
manufactured, or damages resulting from unauthorized service.
NOTE: Repairs have a 90-day warranty. If the unit sent in is still under its original
warranty, then the new warranty is 90 days or to the end of the original warranty,
depending upon which is longer.
The Warranties and remedies contained herein are exclusive and in lieu of all other
warranties whether express, implied or statutory, including any liability arising under
any warranty of merchantability or fitness for a particular purpose, statutory or
otherwise. This warranty gives the purchaser specific legal rights, which may vary
from state to state.
In no event shall Graphic Products be liable for any incidental, special, indirect or
consequential damages, whether resulting from the use, misuse or inability to use
the product for any reason including defect. Some states do not allow the exclusion
of incidental or consequential damages, so the above limitation may not apply in all
areas.
Graphic Products retains the exclusive right within all warranty periods to repair,
replace the product or offer a full refund of the purchase price at its sole discretion.
Such remedy shall be the purchaser’s sole and exclusive remedy for any breach of
warranty.
General maintenance and cleaning of the DuraLabel printer is the purchaser’s
responsibility and is not covered by the warranty. Expendable items or parts such as
label supply and ribbon are not covered by this warranty.
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battery or power supply before shipping. Please contact your Graphic Products
representatives to ensure correct return procedure: call 800.788.5572 or visit
GraphicProducts.com. Graphic Products, Inc. shall not be responsible for any loss
or damages incurred during shipping.

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800.788.5572 DuraLabel.com
NOTES, CAUTIONS, AND WARNINGS
5. Notes, Cautions, and Warnings
NOTE: A note provides additional information to supplement the main text.
A caution provides additional information which, if ignored, may
result in equipment malfunction or damage.
A warning provides additional information which, if ignored, may
result in a risk of personal injury.
For the protection of your product, and in order to ensure that you benefit from
its full functionality, this model has been designed to operate only with genuine
DuraLabel Catalyst toner cartridges. Any other toner cartridge may not operate
at all, even if it is described as “compatible”, and if it does work, your product's
performance and print quality may be degraded.
Use of any other label product aside from approved DuraLabel Catalyst Synthetic
Supply may invalidate your warranty.
Specifications subject to change without notice. All trademarks acknowledged.

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DuraLabel.com 800.788.5572
GETTING STARTED
6. Getting Started
6.1 Overview
FRONT VIEW
1. Output stacker, face down. Standard printed copy delivery point
2. Operator panel. Menu driven operator controls and LCD panel
3. Paper tray. Standard paper tray. Holds up to 50 DuraLabel Catalyst Supply
sheets; 250 8.5" x 11" sheets of 20 lb paper
4. Multi-purpose tray. Used for feeding 6.5" x 9.5" Duralabel Catalyst Supply
sheets, heavier paper stocks, envelopes and other special media. Also for
manual feeding of single sheets when required
5. Multi-purpose tray release recess
6. Top cover release button
7. LED heads
8. Fuser release levers
9. Toner cartridges (C,M,Y,K)
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5
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GETTING STARTED
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1
2
4
REAR VIEW
1. AC power socket
2. Rear, face up stacker
3. USB-B interface
4. Network interface*
*The Network Interface may have a protective
“plug” which must be removed before
connection can be made.
When the rear paper stacker is folded down, paper exits the printer through the rear
of the printer and is stacked here face up. This is mainly used for heavy print media.
When used in conjunction with the multi-purpose feed tray, the paper path through
the printer is essentially straight. This avoids bending the paper around curves in the
paper path.
6.2 Changing The Display Language
The default language used by your machine for display messages is English. If
required, this can be changed using the Panel Language Set-up utility.
TURNING ON
1. Plug the power cable into the power socket of your machine.
2. Plug the power cable into the electric socket.
3. Press the power button ON.
TURNING OFF
Hold down the power button for approximately one second.
NOTE: A message displays on the LCD screen and power switch indicator blinks,
then the printer switches OFF automatically.

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GETTING STARTED
6.3 Installing Paper Tray 2
1. Turn the printer off and disconnect the AC power cable.
2. Place additional paper tray on desired location.
3. Observing safety rules for lifting and, using locating guides, place printer on top
of the additional paper tray.
4. Fit retaining clips as shown.
5. Re-connect the AC power cable and turn the printer ON.

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GETTING STARTED
6.4 Energy Saving Settings
POWER SAVE MODE
If you do not use the machine for a while, it will enter power save mode to control
the power consumption of the device. To cancel or initiate power save mode, press
the Power Save button on the control panel. The Power Save button illuminates
while in Power Save Mode.
NOTE: By default, the time interval to enter power save mode is set to 30 minutes.
You can change the time interval by pressing the Setting button on the control
panel. Then select 6\V&RQÀJ0HQX!3RZHU6DYH7LPH.
SLEEP MODE
Your machine transitions from power save mode to sleep mode after a set period
of time. In sleep mode the power consumption of the device is minimal. The Power
Save button blinks while in sleep mode.
NOTE:
ʂThe machine will not enter sleep mode if an error occurs and the machine
requires attention.
ʂBy default, the time interval to enter sleep mode is set to 10 minutes. You can
change the time interval by pressing the Setting button on the control panel.
Then select 6\V&RQILJ0HQX!6OHHS7LPH.
ʂIt will automatically switch from Sleep Mode to Power Save Mode. In a network
environment with a large number of packets flows, your computer may respond
by automatically switching from Sleep mode to Power Save Mode. After a
period of time has elapsed, the computer will automatically enter into Sleep
Mode.
RETURNING TO STANDBY MODE
To return the machine to standby mode from power save or sleep mode, press the
Power Save button on the control panel.
NOTE: When your machine receives a print job, it automatically returns to standby
mode.

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PAPER RECOMMENDATIONS
7. Paper Recommendations
Your printer will handle a variety of print media, including a range of paper weights
and sizes, labels and envelopes. This section provides general advice on choice of
media, and explains how to use each type.
The best performance is obtained when using certified DuraLabel Catalyst Synthetic
Supply or standard 19-24 lb paper designed for use in copiers and laser printers.
Use of heavily embossed or very rough textured paper is not recommended.
Pre-printed stationery can be used, but its ink must be very dry so it will not offset
when exposed to the Catalyst's high fuser temperatures.
ENVELOPES
Envelopes should be free from twist, curl or other deformations.
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when subjected to hot roll pressure fusing used in this type of printer. Window
envelopes are not suitable.
LABELS
Labels should also be of the type recommended for use in the
DuraLabel Catalyst.
7.1 Cassette Trays
If both trays contain the same size stock, Catalyst will by default pull from Tray 1
(upper tray), then Tray 2 (lower tray) if Tray 1 is empty. It will only pull from the multi-
purpose tray when print settings specify this or if all other trays are empty. You can
adjust these settings if different behavior is desired (see “Printer Features” setting in
the “Advanced Options” section).
7.2 Multi-Purpose Tray
The multi-purpose tray can handle the same sizes as the cassette trays but in
weights up to 60 lb. For very heavy paper stock use the face up (rear) paper stacker.
This ensures that the paper path through the printer is almost straight.
The multi-purpose tray can feed paper widths from 3" to 8.5" and lengths from 5" to
52" (banner printing).

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PAPER RECOMMENDATIONS
For paper lengths exceeding 14" use paper stock between 24-34 lb and the face up
(rear) paper stacker.
Use the multi-purpose tray for printing on envelopes. Up to 10 envelopes can be
loaded at one time, subject to a maximum stacking depth of .4".
7.3 Face Down Stacker
The face down stacker on the top of the printer can hold up to 150 sheets of 20 lb
standard paper, and can handle paper stocks up to 50 lb.
Pages printed in reading order (page 1 first) will be sorted in reading order (last page
on top, facing down).
The number of sheets that can be stacked on the face down stacker may vary
depending on environment.
7.4 Face Up Stacker
When required for use, the face up stacker at the rear of the printer should be
opened and the tray extension pulled out. In this condition paper will exit via this
path, regardless of driver settings.
The face up stacker can hold up to 100 sheets of 20 lb standard paper, and can
handle stocks up to 60 lb.
Always use this stacker and the multi-purpose feeder for paper stocks heavier than
50 lb.
7.5 Duplexing
Automatic two-sided printing is available for the same range of paper sizes as Tray 2
(i.e. all cassette sizes except A6), using paper stocks from 17-50 lb.

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LOADING PAPER
8. Loading Paper
8.1 Cassette Trays
1. Remove the paper tray from the printer.
2. Fan the paper to be loaded at the edges (1) and in the middle (2) to ensure that
all sheets are properly separated, then gently tap the edges of the stack on a
flat surface to make it flush again (3).
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LOADING PAPER
4. Adjust the rear stopper (a) and paper guides (b) as tight as possible to the size
of paper being used.
5. Close the paper tray gently.
To prevent paper jams:
• Do not leave space between the paper and the guides and rear stopper.
• Do not overfill the paper tray. Capacity depends on the type of paper stock.
• Do not load damaged paper.
• Do not load paper of different sizes or types at the same time.
• Close the paper tray gently.
• Do not pull the paper tray out during printing (except as described in the
following note for Tray 2).
b
a
3. Load paper (letterhead face down and top edge towards the front of the printer),
as shown.

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LOADING PAPER
NOTE:
ʂIf you have two trays and you are printing from the Tray 1, you can pull out the
Tray 2 during printing to reload it. However, if you are printing from the Tray 2,
do not pull out the Tray 1. This will cause a paper jam.
ʂFor face down printing, make sure the face up (rear) stacker (a) is closed (the
paper exits from the top of the printer). Stacking capacity is approximately 150
sheets, depending on paper weight.
ʂFor face up printing, make sure the face up (rear) stacker (a) is open and
the paper support (b) is extended. Paper is stacked in reverse order and tray
capacity is approximately 100 sheets, depending on paper weight.
ʂAlways use the face up (rear) stacker for heavy paper (card stock, etc.).
Do not open or close the rear paper exit while printing as it may
result in a paper jam.
a
b

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LOADING PAPER
b
d
a
d
c
8.2 Multi-purpose Tray
1. Open the multi-purpose tray (a).
2. Fold out the paper supports (b).
3. Press gently down on the paper platform (c) to ensure it is latched down.
4. Load the paper and adjust the paper guides (d) to the size of paper being used.
• For single-sided printing on letterhead load the paper into the multi-purpose
tray with pre-printed side up and top edge into the printer.
• For two-sided (duplex) printing on letterhead load the paper with pre-printed
side down and top edge away from the printer.
• Envelopes should be loaded face up with top edge to the left and short edge
into the printer. Do not select duplex printing on envelopes.
• Do not exceed the paper capacity of about 100 sheets or 10 envelopes.
Maximum stacking depth is .4".
5. Press the tray latch button inwards to release the paper platform, so that the
paper is lifted and gripped in place.
6. Set the correct paper size for the multi-purpose tray in the Media Menu (see
“Media menu” in "10.4 Menus" section).

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PRINTER SETTINGS IN WINDOWS
9. Printing Settings in Windows
Your printer’s operator panel menus provide access to many options.
The Windows printer driver also contains settings for many of these items. Where
items in the printer driver are the same as those in the operator panel menus, and
you print documents from Windows, the settings in the Windows printer driver will
override those items in the operator panel menus.
The illustrations in this chapter show Windows 7. Other Windows versions may
appear slightly different, but the same settings are available.
9.1 Standard Print Settings
When you choose to print your document
from a Windows application program
a print dialog box appears. This dialog
usually specifies the name of the printer
on which you will print your document.
Next to the printer name is a Properties
button.
When you click Properties a new window
opens which contains commonly-used
print settings. Your initial print window
may differ from what is shown, as
different programs sometimes display a customized print window with additional
program-specific settings. All standard settings will be available to you regardless of
the appearance of this window.
Settings you change here will usually only be retained for as long as that program is
open. If you wish to change default settings that apply to all files printed from your
computer to Catalyst, this can be done through Catalyst settings in Windows. (See
“Windows Control Panel Settings”.) To change Catalyst settings for all users, some
settings can be changed via the Catalyst panel (see “Menu Functions”) or contact
your Systems Administrator.
If default settings may not work for your print job, click Properties on the print
window. Print properties are divided into four subcategories: Layout, Paper/Quality,
Job Options, and Color.
Print window

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PRINTER SETTINGS IN WINDOWS
LAYOUT TAB
1. Orientation: can be set to either
Portrait (tall) or Landscape (wide)
2. Print on Both Sides: lets you
choose the orientation of the
reverse side, if printing two-sided
3. Page Order: lets you choose
which order to print your
documents or labels
4. Page Format: lets you print
multiple pages on a single page. This option will automatically reduce page size
and lay out the document as shown to the right of the Page Format setting. You
can choose to print up to 16 pages per sheet (two-sided if printing to paper),
with or without borders. You can also print the document as a booklet
5. Advanced: offers advanced options (see next section)
Setup tab
1
2
3
4
5
Page Format - print multiple pages per sheet

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PRINTER SETTINGS IN WINDOWS
ADVANCED OPTIONS
1. Paper Size: Choose paper size from a drop-down list
2. Graphic: ICM is a color matching system which adjusts colors to make them
more accurately represent your document. Selecting this setting may result in a
slower printing speed
TrueType Font: Substitute with Device Font will print documents faster by
substituting equivalent printer fonts if a document font is unavailable. (Font
substitutions are already set but if you prefer to choose your own, see “Font
Substitution Table” in Device Settings tab.) If unexpected characters print,
change this setting to Download as Softfont which will download the document
fonts to the printer
3. Document Options: Advanced Printing Features allows access to advanced
operations
Pages Per Sheet Layout and Booklet Binding Edge impact the layout of items
described in the Page Format setting (setting #4 in the “Layout tab” section)
4. Postscript Options: These options can be adjusted if some characters or fonts
are not printing as expected
5. Printer Features: These settings affect which trays Catalyst will pull media
from. By default it will pull from Tray 1 (upper tray), then Tray 2 (lower tray) if
Tray 1 is empty. It will only pull from the multi-purpose tray when print settings
specify this. (This is covered in the next section.) You can adjust these settings
if different behavior is desired. You can also set the Media Type to thinner or
thicker if printer is jamming frequently or toner is not adhering well to media
Advanced Options
1
2
3
4
5