DuraLabel PRO 300 User manual

800.788.5572
DuraLabel.com
USER GUIDE
PRO/PRO 300

Graphic Products® , DuraLabel® , PathFinder® , Toro®and Lobo®are Registered Trademarks of Graphic Products, Inc.
© 2007, 2015 Graphic Products, Inc.
Minimum System Requirements
Operating System: Windows 2000 SP4, XP SP2, Vista, 7, 8
Memory: 128MB RAM
Hard Drive: 100MB
Additional Requirements: IT Administrator Privileges
Supplies
DuraLabel supplies and DuraLabel®PRO printers have been optimized for compatibility
and print quality. Use only DuraLabel supplies from Graphic Products with your
DuraLabel PRO/PRO 300 printer.
NOTE: The DuraLabel PRO/PRO 300 User Guide includes information for both the
DuraLabel PRO and DuraLabel PRO 300 printers. Reference to “DuraLabel PRO”
implies either the DuraLabel PRO or DuraLabel PRO 300 printer.
Copyright Information
No part of this guide, including the products and software described in it, may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language in any form or by any means, except as documentation kept by the purchaser
for backup purposes, without the express written permission of Graphic Products, Inc.
Products and corporate names appearing in this guide may or may not be registered
trademarks or copyrights of their respective companies, and are used only for
identification or explanation and to the owners’ benefit, without intent to infringe.
Specifications and other content contained in this guide are furnished for informational
use only and are subject to change at any time without notice, and should not be
construed as a commitment by Graphic Products. Graphic Products assumes no
responsibility or liability for any errors or inaccuracies that may appear in this guide.

DuraLabel.com | 800.788.5572 Introduction | 1
Introduction
Congratulations on the purchase of your DuraLabel®PRO/PRO 300 Printer.
You’ll be printing pipe markers, arc flash, NFPA Diamond, GHS, right-to-know, barcodes,
and custom labels in no time with your new DuraLabel Printer.
Call us at 800.788.5572 with any questions you may have about your DuraLabel PRO/
PRO 300 printer. We’re here to help with all your labeling needs!

2| Contents DuraLabel.com | 800.788.5572
Contents
1. Warranties 4
1.1 5-Year DuraLabel Printer Warranty 4
1.1.1 Repairs 4
1.1.2 Batteries 4
1.1.3 Warranty Details 4
1.2 5-Year DuraLabel Premium Vinyl Warranty 5
2. Loading the Printer 6
2.1 Printer Parts 6
2.2 Printer Ribbon Parts 7
2.3 Loading Ribbon 8
2.3.1 Loading 4.3" ribbon supply 8
2.3.2 Loading 2.5" ribbon supply 11
2.4 Loading Vinyl Supply 12
2.5 Installing Tape Guides 14
3. Connecting the Printer 17
3.1 Inserting the Installation CD 17
3.2 Using a USB Cable 17
3.3 Using a Parallel Cable 20
3.4 Upgrading a Driver 22
4. Configuring Printer Drivers 23
4.1 Continuous Vinyl Printing Instructions 23
4.2 Die-Cut Label Printing Instructions 24
4.2.1 Label Supply Calibration 24
4.2.2 Driver Settings 25
4.3 B Mark Label Printing Instructions 25
4.3.1 Label Supply Calibration 25
4.3.2 Driver Settings 25
4.4 Cutting Labels in Intervals 26
4.5 Adjusting Print Speed 26
4.6 Adjusting Darkness 26
5. Installing Labeling Software 27
5.1 DuraSuite Labeling Software 27
5.2 LabelForge Labeling Software 27
6. Label Creation 28
6.1 Label Creation with Your Word Processor 28
6.1.1 Using Templates 28
6.1.2 Setting up a Microsoft Word Document 29
7. Label Design 30
7.1 Text Boxes 30
7.1.1 Changing Text Box Size 30
7.1.2 Positioning Text Boxes 31
7.2 Graphics 32
7.3 Merging Information, Sequencing Labels 33
7.3.1 Creating an Excel Spreadsheet 33

DuraLabel.com | 800.788.5572 Contents | 3
CONTENTS
8. Cleaning and General Maintenance 38
8.1 Print Head 39
8.2 Cutter 39
8.2.1 Cleaning Cutter from the Inside 39
8.3 Platen Roller 41
9. Troubleshooting 42
9.1 LED is Solid Red 42
9.2 Printing Suddenly Stops and LED Blinks Red 42
9.3 LED Quickly Blinks Red 42
9.4 Printing Stops While Printing Die-cut Labels and LED Blinks Red 43
9.5 LED Blinks Green after Label is Printed 43
9.6 After Printing a Label, Printer Dispenses Extra Supply and LED Blinks Red 43
9.7 Printing is not Aligned Correctly 43
9.8 Printing is Streaked 44
9.9 LED Blinks Amber and Red 44
9.10 Printer Cuts Labels Off-Center or into Next Label 45
10. Specifications 46
10.1 Printer 46
10.2 Indicators and Buttons 46
10.3 Communication Interface 46
10.4 Power Requirements 46
10.5 Environment 46
10.6 Label Supply 47
10.7 Ribbon Supply 47
10.8 Printer Body 47

4| 1.1 5-Year DuraLabel Printer Warranty DuraLabel.com | 800.788.5572
1. Warranties
1.1 5-Year DuraLabel Printer Warranty
Graphic Products’ DuraLabel printers are warrantied to be free from
defects in materials and workmanship for a period of five (5) years
from the date of purchase. Within this period, Graphic Products, Inc.
will, at its sole option, repair or replace any components which fail in
normal use. Such repairs or replacement will be made at no charge to the purchaser for
parts or labor, provided that the purchaser shall be responsible for any transportation
cost. This warranty does not cover loss, damages from accident, or equipment or parts
which have been misused, altered, neglected, carelessly handled, used for purpose
other than those for which the printer was manufactured, or damages resulting from
unauthorized service.
1.1.1 REPAIRS
Repairs are warrantied for 90 days. If the original warranty is still in effect, repaired
units will remain under their original warranty or for 90 days from the date of service,
whichever is longer.
1.1.2 BATTERIES
The optional battery packs for the DuraLabel Toro and Lobo portable systems are
warrantied for three years from the date of purchase.
The battery for the DuraLabel 2000 PLUS system is warrantied for one year from the
date of purchase.
1.1.3 WARRANTY DETAILS
The warranties and remedies contained herein are exclusive and in lieu of all other
warranties whether express, implied, or statutory, including any liability arising under any
warranty of merchantability or fitness for a particular purpose, statutory or otherwise.
This warranty gives the purchaser specific legal rights, which may vary from state to
state.
In no event shall Graphic Products be liable for any incidental, special, indirect, or
consequential damages, whether resulting from the use, misuse, or inability to use
the product for any reason including defect. Some states do not allow the exclusion of
incidental or consequential damages, so the above limitation may not apply in all areas.
Graphic Products retains the exclusive right within all warranty periods to repair, replace,
or offer a full refund of the purchase price at its sole discretion. Such remedy shall be
the purchaser’s sole and exclusive remedy for any breach of warranty.

DuraLabel.com | 800.788.5572 1.2 5-Year DuraLabel Premium Vinyl Warranty | 5
WARRANTIES
General maintenance and cleaning of the DuraLabel printer is the purchaser’s
responsibility and is not covered by the warranty. Expendable items or parts such as
label supply and ribbon are not covered by this warranty.
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Graphic Products representative to ensure correct return procedure: please call
800.788.5572 for details. Graphic Products, Inc. shall not be responsible for any loss
or damages incurred during shipping.
1.2 5-Year DuraLabel Premium Vinyl Warranty
DuraLabel supplies are tested for durability under various conditions, including UV
exposure, moisture, heating and cooling cycles, abrasion, and chemical exposures.
Graphic Products warranties labels made from its Premium vinyl supplies for a period of
five (5) years.
Within five years of purchase and after proper application, Graphic Products will replace
labels made with DuraLabel Premium Vinyl which become unreadable or fail to maintain
adhesion with the labeled surface. In such instance, Graphic Products, Inc. will provide
a one-time replacement roll of the same supply.

6| 2.1 Printer Parts DuraLabel.com | 800.788.5572
2. Loading the Printer
DuraLabel Ribbon and Vinyl Supplies have been optimized for compatibility and print
quality. Only authorized DuraLabel Supplies from Graphic Products will print correctly in
the DuraLabel PRO/PRO 300 printer.
An instructional video demonstrating how to load DuraLabel Ribbon and Supplies can be
viewed at DuraLabel.com/duralabel-videos.
2.1 Printer Parts
A
B
D
F
G
H
I
C
E
Figure 1 Inside of printer, with ribbon mechanism open in upright position
A. Supply loading diagram
B. Label supply roll
C. Label roll mounts
D. Fixing tabs
E. Teflon bar (white)
F. Adjustable label guides (turquoise)
G. Media sensor/B Mark sensor
(turquoise)
H. Platen roller (black)
I. Printed label opening

DuraLabel.com | 800.788.5572 2.2 Printer Ribbon Parts | 7
LOADING THE PRINTER
2.2 Printer Ribbon Parts
Rear Spring-Loaded Hub
for Ribbon Supply Spindle
Rear Hub for Flange Side of
Ribbon Supply Spindle
Front Hub for Flange Side of
Ribbon Rewind Spindle
Front Spring-Loaded Hub
for Ribbon Rewind Spindle
(with paper core)
Lo
L
ade
dHub
fo
rF
lan
ge
Figure 1
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diagram under the ribbon supply.
Ribbon Spindle Flange
Ribbon Rewind Spindle
with Paper Core Applied
Ribbon Supply Spindle
Figure 2

8| 2.3 Loading Ribbon DuraLabel.com | 800.788.5572
LOADING THE PRINTER
2.3 Loading Ribbon
IMPORTANT! Always turn the printer OFF when loading supplies. Always wait at least 5
seconds before turning power back ON.
Open the ribbon mechanism cover by pressing down and in to unlatch it, then lift it up
and back to open.
NOTE: To load 4.3" ribbon, follow the instructions in section 2.3.1. To load 2.5" ribbon,
follow instructions in section 2.3.2.
2.3.1 LOADING 4.3" RIBBON SUPPLY
A. With spindle flange on right side, load ribbon onto an empty ribbon supply spindle,
with the ribbon leader extended over the top and toward the back.
B. Slide the ribbon onto the spindle until it touches the spindle flange.
C. Apply the paper core to the other empty ribbon rewind spindle.
D. Apply the ribbon supply spindle to the rear hub, with the ribbon leader dropped
down. Insert the left side of the spindle first, fitting it onto the left hub, then fitting
the right (flanged) side onto the right hub.
Figure 1 Press down and in to unlatch. Figure 2 Lift up and back to open.
Ribbon Leader
Spindle Flange
Figure 3 Correct ribbon application for spindle

DuraLabel.com | 800.788.5572 2.3 Loading Ribbon | 9
LOADING THE PRINTER
E. Place the ribbon rewind spindle (with paper core) on the front hubs by inserting the
left side of the spindle first, fitting it onto the front spring-loaded hub. Then fit the
right (flanged) side of the spindle onto the right hub.
F. Open the printer cover by pulling
the release levers on the sides of
the printer toward you.
Figure 7 Ribbon supply (4.3") spindle being inserted
at rear hubs
Figure 8 Ribbon supply (4.3") spindle inserted at rear hubs
Figure 9 Ribbon rewind spindle with paper core (4.3") being applied to the front spring-loaded hub
Figure 10
Ribbon supply
(2.5") spindles
loaded and aligned
with each other
Figure 11 Printer release lever being pulled forward

10 | 2.3 Loading Ribbon DuraLabel.com | 800.788.5572
LOADING THE PRINTER
G. Grab the ribbon leader that is hanging down.
H. Pull it toward you and underneath the ribbon mechanism and print head, up to the
front hub and ribbon rewind spindle.
NOTE: The ribbon should rotate with ease as you unroll it.
I. Tape the entire width of the end of the ribbon leader to the ribbon rewind spindle’s
paper core, placing one piece of tape horizontally.
J. Roll the ribbon rewind spindle (top side of spindle moving away from you) to secure
the ribbon supply and eliminate wrinkles, fingerprints or flaws. Your ribbon supply
should now be loaded.
NOTE: The ribbon-loading process is the same for all ribbon sizes in steps D – J.
Figures 7, 8, 9, 12, 13, 14 and 15 illustrate 4.3" ribbon supply.
Figure 12 Ribbon supply (4.3") being pulled down
Figure 13 Ribbon supply (4.3") being pulled up to the ribbon
rewind spindle
Figure 14 Ribbon supply (4.3") taped to ribbon rewind
spindle Figure 15 Ribbon supply (4.3") rolled tight

DuraLabel.com | 800.788.5572 2.3 Loading Ribbon | 11
LOADING THE PRINTER
2.3.2 LOADING 2.5" RIBBON SUPPLY
A. With spindle flange on the right side, load ribbon onto the ribbon supply spindle,
with the ribbon leader extended over the top and toward the back.
B. Align the ribbon supply in the center of the ribbon spindle using the measurement
marks.
C. Apply the paper core to the ribbon rewind spindle, centering it using the
measurement marks.
Now refer to Steps D – J under “Loading 4.3" ribbon supply.”
Figure 5 Ribbon supply (2.5")
centered on ribbon supply spindle
Figure 6 Paper core (2.5")
centered on ribbon rewind
spindle
Ribbon Leader
Spindle Flange
Figure 4 Correct ribbon application for spindle

12 | 2.4 Loading Vinyl Supply DuraLabel.com | 800.788.5572
LOADING THE PRINTER
2.4 Loading Vinyl Supply
IMPORTANT! Always turn the printer OFF when loading supplies. Always wait at least 5
seconds before turning power back ON.
A. Load the vinyl supply onto the label supply spindle, centering and securing it with
the fixing tabs located on each end.
B. Place loaded label supply spindle into the label roll mount slots, with the label
supply extending over the top of the roll and toward the front of the printer.
C. Lead the label supply underneath the
white Teflon bar, over the platen roller
and through the printed label opening,
leaving at least ½" of supply extended
out to help prevent loading errors.
D. Move the adjustable label guides to hold the label supply in place.
Figure 1 Loaded label supply spindle set in label roll
mount slots
Figure 2 Label supply loaded in the correct direction
Figure 4 Label supply held in place by adjustable label guides
Figure 3 Label supply loaded correctly, with printable
surface facing up and liner facing down

DuraLabel.com | 800.788.5572 2.4 Loading Vinyl Supply | 13
LOADING THE PRINTER
E. Close the printer cover by slowly lifting up, then pressing down until it
latches shut.
F. Close the ribbon mechanism cover by pressing down and in until it latches shut.
Your printer is now loaded and ready to print.
Figure 5 Lift printer cover all the way up,
then press down until it latches shut.
Figure 6 Printer cover closed, with ribbon
mechanism cover open
Figure 7 Press down and in to close.
Figure 8 Loaded DuraLabel PRO 300 printer, ready to print

14 | 2.5 Installing Tape Guides DuraLabel.com | 800.788.5572
LOADING THE PRINTER
2.5 Installing Tape Guides
Tape guides are required for ½" label supply and shrink tube sizes ½" and smaller.
Larger vinyl and shrink tube supply are held in place by the adjustable label guides.
A. Load shrink tube or ½" label supply and thread it through the cutter.
B. Find the tape guide to match the size of label or shrink tube supply loaded in your
printer.
Left Adjustable Label Guide
Right Adjustable
Label Guide
Figure 1 Loaded shrink tube supply
1/2"1/8" 3/16" 1/4" 3/8"
Figure 2
1/2"
Shrink Tube
Figure 3 Tape guide, with cutout opening facing
up, toward supply spindle
Figure 4 Tape guide showing grooved section
(Tape guide is shown upside down.)
Cutout Opening Grooved Section

DuraLabel.com | 800.788.5572 2.5 Installing Tape Guides | 15
LOADING THE PRINTER
C. While facing the front of the printer, hold the tape guide with the grooved side
facing down and the cutout opening facing up.
D. Slip the cutout opening into the left adjustable label guide, opening slightly. Do not
press all the way into place.
NOTE: You may need to move the supply slightly to allow it to move freely in the
grooved section of the tape guide.
E. Align the label supply under the tape guide, fitting it in the grooved section and
then pressing the tape guide into place.
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Figure 5 Position tape guide with grooved section facing down
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grooved section.
Figure 7 Align supply in the grooved section for easy movement.

16 | 2.5 Installing Tape Guides DuraLabel.com | 800.788.5572
LOADING THE PRINTER
F. Move the adjustable label guides toward each other until the tape guide touches
the right adjustable label guide and the label guides cannot move any further.
G. The label supply should now be aligned over the media sensor. If it isn’t, slide the
media sensor to center it beneath the supply.
H. Close the printer cover and you’re ready to print.
Figure 9 Adjustable label guides pressed together
Figure 10 Supply aligned under tape guide and over media sensor

DuraLabel.com | 800.788.5572 3.2 Using a USB Cable | 17
3. Connecting the Printer
Connect the power supply from the DuraLabel PRO/PRO 300 printer to an electrical
outlet. Next, connect the USB or parallel cable from the DuraLabel PRO to your PC, then
power ON your printer.
3.1 Inserting the Installation CD
Before inserting the installation CD, please refer to the specific instructions for the type
of cable you’re using. When using a USB cable, follow instructions in Section 3.2, Using
a USB Cable. When using a parallel cable, follow instructions in Section 3.3, Using a
Parallel Cable.
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the print driver and printer. Refer to Section 4.2, Die-Cut Label Printing Instructions,
or Section 4.3, B Mark Label Printing Instructions.
3.2 Using a USB Cable
NOTE: You may need IT administrator privileges to install a driver.
NOTE: The following instructions are only for those using a USB cable. Skip to Section
3.3, Using a Parallel Cable, if installing manually.
A. Insert the DuraLabel PRO or DuraLabel
PRO 300 Installation CD in your
computer’s disk drive. A DuraLabel
PRO/PRO 300 startup screen appears.
NOTE: If the CD does not run automatically,
go to Start > Computer and double-click on
your CD/DVD drive, which should show the
DL icon.
B. Click on Driver Wizard, then click Next in the Driver Wizard setup window that
appears.
C. Click I Agree on the Windows Printer Driver License Agreement window that
appears.
Figure 1 DuraLabel PRO 300 startup screen

18 | 3.2 Using a USB Cable DuraLabel.com | 800.788.5572
CONNECTING THE PRINTER
D. Select DuraLabel PRO or DuraLabel PRO 300 and click Next on the DuraLabel
Driver Selection window that appears.
E. Choose the install location and click Install on the Choose Install Location window
that appears. An Installing window shows installation progress.
F. Select Install printer drivers*on the Driver Wizard
window that appears and click Next.
*NOTE: You will receive a notice if a previous driver is
found that should be removed. Please refer to Section
3.4, Upgrading a Driver, for instructions on uninstalling
a driver.
G. A Plug and Play Detection window appears.
Highlight Graphic Products DuraLabel PRO or
DuraLabel PRO 300 and click Next.
FIGURE 2 DuraLabel Driver Setup Wizard FIGURE 3 Windows Printer Driver
License Agreement
FIGURE 4 Selecting a DuraLabel Driver
FIGURE 5 Driver Install Location Window
FIGURE 6 Installing Window
FIGURE 7 Install Printer Driver Window
FIGURE 8 Install Driver for a Plug and
Play Printer