Epson 3800 - Stylus Pro Color Inkjet Printer User manual

Epson Stylus®Pro 3800
PRINTER GUIDE
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All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation. The information contained herein is designed only for use with
these Epson printers. Epson is not responsible for any use of this information as applied to other printers.
Trademarks
Epson and Epson Stylus are registered trademarks, and Epson UltraChromeK3 and Exceed Your Vision are
trademarks of Seiko Epson Corporation.
UltraSmooth is a registered trademark, PhotoEnhance is a trademark, and Epson Preferred and Epson Store are
service marks of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. Epson disclaims any and all rights in those marks.
The ENERGY STAR emblem does not represent EPA endorsement of any product or service.
Legal Notices
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of
this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or
any consumable products other than those designated as Original Epson Products or Epson Approved Products by
Seiko Epson Corporation.
© 2006 Epson America, Inc. 10/06 CPD-22652
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FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio and television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification of this device and may cause interference levels which exceed the limits established by the FCC for
this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this
device. If this equipment has more than one interface connector, do not leave cables connected to unused
interfaces. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to
operate the equipment.
For Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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5
Contents
Introduction
Warnings, Cautions, Notes, and Tips . . . . . . . . . . . . . . . . . . . . . . . . 9
Macintosh System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Windows System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Options and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Where To Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ink Cartridge Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1 Setting Up the Printer On a Network
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring the Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the Software for Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adding the Printer in Mac OS X 10.4.x . . . . . . . . . . . . . . . . . . . . . 19
Adding the Printer in Mac OS X 10.3.9 . . . . . . . . . . . . . . . . . . . . . 20
Installing the Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adding the Network Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2 Handling Paper and Other Media
Selecting Media for Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Guidelines for Using Epson Media . . . . . . . . . . . . . . . . . . . . . . . . . 31
Choosing the Correct Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Loading Paper in the Auto Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . 35
Loading Paper Into the Rear Manual Feed Slot . . . . . . . . . . . . . . . . . . . 38
Loading Paper Into the Front Manual Feed Slot . . . . . . . . . . . . . . . . . . 40
Adjusting the Platen Gap for Thick or Thin Paper . . . . . . . . . . . . . . . . 44
Using Special Paper Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Creating a Paper Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Selecting a Paper Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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6|Contents
3 Printing with Epson Drivers for Macintosh
Choosing Page Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Choosing Basic Print Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Choosing Color Management and Paper Configuration Options . . . . . 55
Choosing Expansion Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Creating a Custom Preset and Printing . . . . . . . . . . . . . . . . . . . . . . . . . 58
Choosing Advanced Black and White Photo Settings . . . . . . . . . . . . . . 59
Managing Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Checking Ink and Maintenance Status . . . . . . . . . . . . . . . . . . . . . . . . .62
4 Printing with Epson Drivers for Windows
Choosing Basic Print Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Choosing Paper and Layout Options . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Choosing Paper Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Choosing Layout Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Choosing Advanced Print Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Choosing Advanced Black and White Photo Settings . . . . . . . . . . . . . . 74
Managing Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Managing Prints Using the Progress Meter . . . . . . . . . . . . . . . . . . . 76
Setting Monitoring Preferences and Optimizing Print Speed . . . . . 77
5 Maintaining and Transporting the Printer
Checking Printer Status and Part Life . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Printing Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Viewing Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Checking and Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . 84
Running a Power Cleaning Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Performing Additional Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . 93
Changing the Black Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . 94
Changing the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Adjusting the LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Replacing the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
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Contents |7
Transporting or Storing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Preparing the Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . 101
Setting Up the Printer After Transportation . . . . . . . . . . . . . . . . . 101
Uninstalling and Reinstalling the Printer Driver . . . . . . . . . . . . . . . . . 102
Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Updating Your Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Downloading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
6 Solving Problems
Diagnosing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Checking Error Messages and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Improving Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Solving Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Solving Miscellaneous Printing Problems . . . . . . . . . . . . . . . . . . . . . . 119
Solving Paper Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Paper Skews When Printing on Large Format Media . . . . . . . . . . 121
Paper Feed or Paper Jam Problems . . . . . . . . . . . . . . . . . . . . . . . . 121
A Specifications
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Printer Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Safety Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Index
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8|Contents
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This Printer Guide provides basic information for using your printer.
It describes how to select and load paper, choose software settings for the
best printing results, and install the printer software in a network
environment. It also includes instructions for replacing your ink cartridges
and performing other maintenance procedures, and how to troubleshoot
problems.
For additional information, see the following:
•The Start Here sheet explains how to set up your printer, install the
software for a USB connection, and load paper. Be sure to follow these
instructions to set up your printer correctly. If you are connecting the
printer to a network, you also need to see Chapter 1 in this Printer Guide
for software installation instructions.
•The on-screen Network Guide on the CD-ROM describes how to set up
and configure the printer for use on a network.
•The on-screen User’s Guide on the CD-ROM provides complete
information about your printer. You can read the guide using a web
browser, such as SafariTM 1.0 or later, Mozilla®FireFox®1.0 or later, or
Netscape®Navigator® or Microsoft®Internet Explorer, versions 4.0 or
later.
Warnings, Cautions, Notes, and Tips
These symbols are used in this book:
WARNINGS must be followed carefully to avoid bodily injury.
Cautions must be observed to avoid damage to your equipment.
Notes contain important information about your printer.
Tips contain additional hints on how to get the most out of your printer.
Introduction
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10 |Introduction
Macintosh System Requirements
To use your printer in either a stand-alone or peer-to-peer network
environment, your Macintosh®system should meet these requirements:
•Mac OS X 10.3.9 to 10.4.x
•PowerPC G5, Intel, or higher processor
•At least 1GB of RAM (2GB or more recommended)
•At least 100MB of free hard disk space to install the software and at least
30GB of free hard disk space for processing files
•Quad-speed (4×) or faster CD-ROM or DVD drive for installing the
printer software
•For USB connection: a compliant USB Hi-Speed 2.0 port and a
shielded USB “AB” cable from Series A (computer) to Series B (printer),
up to 10 feet long
•For network connection: Ethernet-equipped Macintosh and a
compatible cable
Windows System Requirements
To use your printer in either a stand-alone or peer-to-peer network
environment, your system should meet these requirements:
•IBM®-compatible PC with a Pentium®4, 2.1 GHz or higher processor
recommended
•Windows®2000, XP, or XP Professional x64 Edition
•At least 1GB of RAM
•At least 100MB of free hard disk space to install the software, and at
least 20GB of free hard disk space for processing files
•Quad-speed (4×) or faster CD-ROM or DVD drive for installing the
printer software
•For USB connection: a Windows-compliant USB Hi-Speed 2.0 port
and a shielded USB “AB” cable from Series A (computer) to Series B
(printer), up to 10 feet long
•For Ethernet connection: Ethernet-equipped PC and a compatible cable
Caution: Using an
improperly shielded
cable—especially a
cable more than 10 feet
long—may cause the
printer to malfunction.
Note: USB 2.0 is
required to allow the
printer to run at full
speed.
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Introduction |11
Options and Supplies
Your Epson Stylus®Pro 3800 offers these optional upgrades and supplies:
You can purchase genuine Epson®ink and paper from an authorized Epson
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766).
Or you can purchase online at www.epsonstore.com (U.S. sales) or
www.epson.ca (Canadian sales).
Option Product code
One-year extended warranty EPP38B1
Two-year extended warranty EPP38B2
Replacement Ink Maintenance Cartridge T582000
Ink cartridges
Photo Black T580100
Cyan T580200
Magenta T580300
Yellow T580400
Light Cyan T580500
Light Magenta T580600
Light Black T580700
Matte Black T580800
Light Light Black T580900
Tip: Check the Epson Pro
Graphics website at
prographics.epson.com
for accessories and
options that are currently
available.
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12 |Introduction
Where To Get Help
Epson provides technical support and information on the installation,
configuration, and operation of professional printing products through the
Epson Preferred Protection Plan. Dial [phone], 6 AM to 6 PM,
Pacific Time, Monday through Friday. Support hours and days are subject
to change without notice.
Before you call, make sure you have your Unit ID number, which is
included with the Epson Preferred Protection Plan information that came
with your printer. You’ll also need your printer serial number and proof of
purchase.
Epson also provides technical assistance 24 hours a day through the World
Wide Web. You can reach Epson’s support website at epson.com/support.
At this site, you can download drivers, firmware, and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
Important Safety Instructions
Before using your printer, read the following safety instructions to make sure
you use the equipment safely and effectively.
•The printer weighs about 43 pounds (20 kilograms) and should be lifted
by two people.
•When setting up the printer, make sure you leave enough space around
it. You’ll need more space behind the printer if you print on large sheets
of heavy stock or posterboard.
•Place the printer on a flat, stable surface that is larger than the printer.
The printer will not operate properly if it is tilted or at an angle.
•Avoid places subject to rapid changes in temperature and humidity. Also
keep the printer away from direct sunlight, strong light, or heat sources.
•Avoid places subject to shocks and vibrations.
•Keep the printer away from dusty areas.
•Place the printer near a wall outlet where the plug can be easily
unplugged.
SM
Tip: If you experience
difficulty with the
toll-free line or your
Unit ID number, call
[phone].
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Introduction |13
•If you use a stand for the printer, make sure it can support at least 43 lb
(20 kg)
•Use only the type of power source indicated on the label.
•Use only the power cord that comes with the printer. Use of another
cord may result in fire or electric shock.
•The printer’s power cord is designed for use with the printer only. Using
it with other equipment may result in fire or electric shock.
•Do not use a damaged or frayed power cord.
•If you use an extension cord with the printer, make sure the total ampere
rating of devices plugged into the extension cord does not exceed the
cord’s ampere rating. Also, make sure the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet’s
ampere rating.
•Do not block or cover the openings in the printer’s case.
•Do not put your hand inside the printer or touch the ink cartridges
during printing.
•Do not move the print head by hand; otherwise you may damage the
printer.
•Do not insert objects through the slots. Take care not to spill liquid on
the printer.
•Do not attempt to service the printer yourself.
•Turn off the printer by pressing the PPower button, unplug the
printer, and refer servicing to qualified service personnel under the
following conditions:
The power cord or plug is damaged; liquid has entered the printer; the
printer has been dropped or the cabinet damaged; the printer does not
operate normally or exhibits a distinct change in performance.
Caution: Always turn
off the printer using the
P Power button. When
you press this button,
POWER OFF appears on
the LCD panel. Do not
unplug the printer or turn
off the power to the
printer until the panel
shuts off. This ensures
that the print head is
safely capped.
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14 |Introduction
Ink Cartridge Safety Instructions
•Keep ink cartridges out of the reach of children and do not drink the
ink.
•Store ink cartridges in a cool, dark place.
•If ink gets on your skin, wash it off with soap and water. If ink gets in
your eyes, flush them immediately with water.
•Shake an ink cartridge well before installing it for best results.
•Do not use an ink cartridge beyond the date printed on the cartridge
carton.
•Use up the ink cartridge within six months of installation for best
results.
•Do not dismantle the ink cartridges or try to refill them. This could
damage the print head.
•After bringing an ink cartridge inside from a cold storage site, allow it to
warm up at room temperature for at least three hours before using it.
•The IC chip on the ink cartridge retains a variety of cartridge
information, which allows you to remove and reinsert it freely.
However, each time the cartridge is inserted, some ink is consumed
because the printer automatically performs a reliability check.
•If you remove an ink cartridge for later use, protect the ink supply area
from dirt and dust, and store it in the same environment as this product.
•Do not touch the ink supply port or its surrounding area and the green
IC chip on the side of the ink cartridge. Doing so may affect normal
operation and printing.
Caution: Do not shake
cartridges that have been
installed previously with
too much force.
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15
If you are using the printer on a network, follow the instructions in this
chapter to:
•Connect the printer to the network
•Configure the network interface
•Install the printer software
To connect the printer directly to your computer’s USB port, see the
Start Here sheet.
Connecting to the Network
Make sure you have the correct cable for connecting the printer. To connect
to a network switch or hub, you need a standard RJ-45 “straight-through”
network cable. To connect directly to your computer’s network interface,
you need an RJ-45 crossover cable.
1. Turn off the printer.
2. Connect one end of the appropriate cable to the printer’s Ethernet port.
Then connect the other end to your network switch or hub or your
computer’s Ethernet port.
3. Turn on the printer.
Once the printer is connected to your network, you need to configure it. See
“Configuring the Network Interface” on page 16 for instructions.
Chapter 1:
Setting Up
the Printer On
a Network
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16 |Setting Up the Printer On a Network
Configuring the Network Interface
1. Make sure that the printer is turned on and the LCD displays READY.
2. Press the Menu rbutton on the printer’s control panel to enter the
printer’s menu system.
3. Press dto highlight NETWORK SETUP, then press r.
4. Press rthen dto highlight ENABLE.
5. Press Enter. An asterisk appears next to ENABLE to show that it’s
selected.
6. Press l then dto highlight IP ADDRESS SETTING.
7. Press rand then uor dto choose one of the following IP configuration
settings:
•AUTO:Select this setting if your network uses a DHCP server to
configure your network devices’ IP settings automatically.
•PANEL:Select this setting if you would like to configure the
printer’s IP settings manually.
8. Press Enter. An asterisk appears next to the setting you selected.
9. Press lto go back. Then do one of the following:
•If you selected AUTO as the IP ADDRESS SETTING, press the
+Cancel button to exit the printer menu. Then continue with
step 14.
•If you selected PANEL as the IP ADDRESS SETTING, continue
with step 10.
10. Press dto highlight IP, SM, DG SETTING, then press r. The LCD
displays the IP ADDRESS.
11. Press uor dto change each octet value, then press rto select the next
octet. When you have changed the value of the last octet, press r. The
LCD displays the SUBNET MASK.
Note: If you don’t know
which setting to use, see
your network administrator
for help configuring the
printer’s IP settings.
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Setting Up the Printer On a Network |17
12. Press uor dto change each octet value, then press rto select the next
octet. When you have changed the value of the last octet, press r. The
LCD displays the DEFAULT GATEWAY.
13. Press uor dto change each octet value, then press rto select the next
octet. When you have changed the value of the last octet, press Enter,
then press the +Cancel button to exit the printer menu.
14. Turn the printer off then back on again.
15. Make sure that the printer displays READY and that you have at least
three sheets of plain, letter-size paper loaded in the printer’s auto sheet
feeder. Then press the Menu rbutton to enter the printer menu.
16. Press dto highlight TEST PRINT, then press r.
17. Press dto highlight NETWORK STATUS SHEET, then press r.
18. Press Enter to print the network status sheet and verify that the IP
address settings are correct. Then see “Installing the Software for
Macintosh” below, or “Installing the Software for Windows” on
page 22.
Installing the Software for Macintosh
1. Turn on your Macintosh and your printer.
2. Insert the printer software CD-ROM. If necessary, double-click the
Epson CD-ROM icon to open its window.
3. Double-click the Epson installer icon.
Note: You can check for a
newer version of your
printer driver on the
Epson support site at
epson.com/support.
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18 |Setting Up the Printer On a Network
4. Double-click User’s Guide and Network Guide and wait while the
guides are installed.
5. Double-click Stylus Pro 3800 Driver.
6. Enter your password and follow the on-screen instructions to install
your software.
7. Enter your password again and follow the on-screen instructions to
install the EPSON LFP Remote Panel.
8. Enter your password again and follow the on-screen instructions to
install EpsonNet Config.
9. Restart your Macintosh when prompted.
10. Click Exit to close the installer.
Remove the printer software CD-ROM and continue with the instructions
on page 19 for Mac OS X 10.4.x or page 20 for Mac OS X 10.3.9 to add
your printer.
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Setting Up the Printer On a Network |19
Adding the Printer in Mac OS X 10.4.x
1. Open the Applications folder, then open the Utilities folder and start
the Printer Setup Utility.
2. If you see a message like this, click Add, then skip to step 4.
3. Click the Add icon at the top of the Printer List window.
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20 |Setting Up the Printer On a Network
You see your printer in the Printer Browser:
4. Select your printer, then wait while your Macintosh finds the printer
driver and the Add button becomes available. Then click the Add
button.
Your printer appears in the Printer List window.
5. Close the Printer Setup Utility.
Adding the Printer in Mac OS X 10.3.9
1. Open the Applications folder, then open the Utilities folder and start
the Printer Setup Utility.
2. If you see a message like this, click Add, then skip to step 4.
Tip: If you want to
rename the printer for
easier identification, enter
a new name for it in the
Name field on this
screen.
Note: If your Macintosh
cannot find the printer,
click More Printers and
select the appropriate
interface.
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