Akuvox E16 Series Service manual

Version: 1.0 | Date: Jan.2021

About This Manual
Thank you for choosing Akuvox E16 series door phone. This manual is
intended for the administrators who need to properly configure the
door phone. This manual applies to 116.30.0.43 version, and it
provides all the configurations for the functions and features of E16
series door phones. Please visit Akuvox forum or consult technical
support for any new information or the latest firmwares.

Introduction of Icons and Symbols
Warning:
Caution:
Note:
Informative information and advice from the efficient use of
Tip:

Related Documentation
You are advised to refer to the related documents for more technical
information via the link below:

Table of Contents
1. Product Overview............................................................................................. 1
2. Change Log.......................................................................................................... 2
3. Model Specification...........................................................................................3
4. Installation........................................................................................................... 5
5. Introduction to Configuration Menu...................................................... 17
6. Access the Device............................................................................................20
6.1. Access the Device Setting on the device................................... 21
6.2. Access the Device Setting on the Web Interface................... 22
7. Time and Language Setting....................................................................... 25
7.1. Language Setting................................................................................25
7.2. Time Setting.........................................................................................26
7.3. LED Setting.......................................................................................... 29
7.3.1. Configure Card Reader LED Setting.............................. 29
7.3.2. Configure LED White Light Setting................................ 30
7.4. Screen Display configuration.........................................................32

7.4.1. Configure Screensaver.......................................................... 32
7.4.2. Upload Screensaver............................................................... 34
7.5. Volume & Tone Configuration...................................................... 37
7.5.1. Volume Configuration...........................................................37
7.5.2. Upload Open Door Tone...................................................... 38
7.5.3. Configure Door Access Prompt Text.............................. 40
8. Network Setting............................................................................................. 42
8.1. Device Network Connection Setting...........................................42
8.2. Device Deployment in Network....................................................44
8.3. NAT Setting..........................................................................................47
9. Intercom Call Configuration...................................................................... 48
9.1. IP call & IP Call Configuration..................................................... 49
9.1.1. Make IP calls............................................................................ 49
9.1.2. IP Call Configuration.............................................................50
9.2. SIP Call &SIP Call Configuration................................................. 52
9.2.1. SIP Account Registration.................................................... 52
9.2.2. SIP Server Configuration.................................................... 54
9.2.3. Configure Outbound Proxy Server.................................. 56
9.2.4. Configure Data Transmission Type................................. 58
9.3. Call Auto-answer Configuration.................................................. 59
9.4. Call Settings......................................................................................... 61

9.4.1. Maximum Call Duration Setting...................................... 61
9.4.2. Maximum Dial Duration Setting......................................63
9.4.3. Audio& Video Codec Configuration for SIP Calls...... 64
9.4.3.1. Configure Audio Codec............................................. 65
9.4.3.2. Configure Video Codec..............................................66
9.5. Configure DTMF Data Transmission...........................................68
10. Relay Switch Setting..................................................................................70
10.1. Relay Switch Setting......................................................................70
10.2. Web Relay Setting...........................................................................73
10.2.1. Configure Web Relay on the Web Interface.............. 73
10.2.2. Configure Web Relay on the Device............................. 77
11. Door Access Schedule Management..................................................... 79
11.1. Configure Door Access Schedule................................................80
11.1.1. Create Door Access Schedule..........................................80
11.1.2. Import and Export Door Access Schedule.................83
11.1.3. Edit the Door Access Schedule.......................................84
12. Door Unlock Configuration...................................................................... 85
12.1. Configure PIN Code for Door Unlock...................................... 86
12.1.1. Configur Public PIN code..................................................86
12.1.2. Configure Private PIN Code on the Device............... 88
12.1.3. Configure Private PIN Code on the Web Interface89

12.1.4. Configure Private PIN Access Mode.............................93
12.2. Configure RF Card for Door Unlock........................................ 95
12.2.1. Configure RF Card on the Web Interface.................. 95
12.2.1.1. Configure RF Card Code Format.............................. 96
12.2.2. Configure Facial Recognition for Door Unlock.........97
12.2.2.1. Configure Facial Recognition on the Device..98
12.2.2.2. Configure Facial Recognition on Web Interface99
12.3. Configure Door Access Using Configured Files.................. 101
12.4. Editing the User(s)-specific door access data................... 103
12.4.1. Unlock by QR Code..................................................................104
12.4.2. Unlock by Bluetooth................................................................ 105
12.4.3. Unlock by HTTP Command on Web Browser...............107
12.4.4. Unlock by Exit Button by the Door.................................. 109
12.4.5. Unlock by Reception Tab.......................................................111
12.4.6. Unlock by DTMF Code............................................................ 113
12.4.7. Body Temperature Measurement for Door Access
（Optional）................................................................................................115
12.4.7.1. Body Temperature Measurement Configuration115
12.4.7.2. Ambient Temperature Configuration...................118
13. Security........................................................................................................ 120
13.1. Tamper Alarm Setting...............................................................120

13.2. Motion Detection.......................................................................... 122
13.3. Security Notification Setting................................................... 122
13.3.1. Email Notification Setting............................................ 122
13.3.2. FTP Notification setting.................................................124
13.3.3. TFTP Notification Setting............................................. 126
13.4. Web Interface Automatic Log-out........................................ 127
14. Monitor and Image.................................................................................. 128
14.1. Mjpeg Image Capturing............................................................. 128
14.2. Live Stream.................................................................................... 130
14.3. RTSP Stream Monitoring......................................................... 132
14.3.1. RTSP Basic Setting.......................................................... 132
14.3.2. RTSP Stream Setting..................................................... 134
14.4. ONVIF................................................................................................137
15. Logs................................................................................................................ 140
15.1. Call Logs........................................................................................... 140
15.2. Door Logs.........................................................................................141
15.3. Temperature Log..........................................................................143
16. Debug.............................................................................................................145
16.1. System Log for Debugging........................................................145
16.2. PCAP for Debugging....................................................................147
17. Firmware Upgrade...................................................................................150

18. Backup.......................................................................................................... 151
19. Auto-provisioning via Configuration File........................................ 153
19.1. Provisioning Principle................................................................. 153
19.2. Configuration Files for Auto-provisioning.......................... 154
19.3. AutoP Schedule............................................................................. 156
19.4. DHCP Provisioning Configuration..........................................158
19.5. Static Provisioning Configuration.......................................... 162
20. Integration with Third Party Device................................................166
20.1. Integration via Wiegand............................................................ 167
20.2. Integration via RS485............................................................... 169
20.3. OSDP Setting................................................................................. 171
21. Password Modification........................................................................... 173
22. System Reboot&Reset.............................................................................175
22.1. Reboot............................................................................................... 175
22.2. Reset.................................................................................................. 177
23. Abbreviations..............................................................................................178
24. FAQ................................................................................................................ 182
25. Contact Us...................................................................................................187

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1
1.Product Overview
Akuvox E16 series is an Android-based IP video door phone with a
touch screen. It incorporates audio and video communications, access
control, and video surveillance. Its finely-tuned Android OS,
SmartPlus and AI-based communication technology allow featured
customization to better suit your operation habit. E16 series multiple
ports, such as RS485 and Wiegand ports, can be used to easily
integrate external digital systems, such as elevator controller and fire
alarm detector, helping to create a holistic control of building
entrance and its surroundings and giving you a great sense of security
via a variety of access such as card access, NFC, Bluetooth, QR code
and newly added door access in an accompaniment with body
temperature measurement. E16 series door phone applies to
residential buildings, office buildings,and their complex.

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2
2.Change Log
The change log will be updated here along with the changes in new
software version.

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3
3.Model Specification
Model
&
Feature
E16C
Display
5” IPS
Touch Screen
√
Button
X
Housing Material
Plastic
Relay Out
1
Alarm In
1
RS485
√
PoE
√
Resolution
1280x720
Brightness
500cd/m2
RAM
1GB
ROM
8GB
Card Reader
13.56MHz

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Wall
Mounting
√
Flush
Mounting
√
Desk
Mounting
X
Wall
Mounting
Dimension
√
Wall
Mounting
Dimension
√
POE Stand
by Power
5.5W
POE Full

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4.Installation
Universal Accessories
No.
Accessories
Description
Quantity
1
E16
1
2
Wall-mounting
bracket
1
3
Cable locking plate
1
4
Back cover
1
5
Rubber Plug
3
6
Allen Wrench
1
7
Torx Wrench
1
8
Plastic Wall Anchor
4
9
M3×6 Screw
4
10
M4×30 Screw
2
11
Torx Screw
1

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12
M2.5×6 Screw
2
13
ST4×20 Screw
4

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Digital Temperature Detector Accessories (Optional)
No.
Accessories
Description
Quantity
1
Digital Forehead
Temperature Detector
1
2
Digital Wrist
Temperature Detector
1
3
M3x6 Screw
2
4
3×10.5 Screw
2

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Wall-mounting bracket installation with 86x86 mm embedded
junction box in the wall.
Steps
Installation
Picture
Installation Description
1
Fix the wall-mounting bracket on the
embedded box with two M4x30
screws.
2
Mark the two positioning holes of the
wall-mounting bracket on the wall.
3
Remove the two M4x30 screws and
take off the wall-mounting bracket.
4
Use a hand drill with 5mm diameter
bit to make two positioning holes with
5mm in depth in the marked
positions.
5
Insert two plastic wall anchors into
the two drilled holes.
Fix the wall-mounting bracket with

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9
With 2x3 Inches Embedded Single-gang Box in the Wall
Steps
Installation
Picture
Installation Description
1
Fix the wall-mounting bracket on the
single-gang junction box with the two
M4x30 screws.
2
Finish the bracket installation.