FLIR SyncroIP Camera Series Use and care manual

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www.digimerge.com
SyncroIP Series Firmware Update Instructions
Follow the steps below to install firmware updates for SyncroIP cameras. After updating the
firmware, you must reset the camera to default settings (see page 3 for details).
1. Connect the cameras to the same local area network (LAN) as the computer where you will install
the firmware update.
NOTE: The cameras must be connected directly to the LAN. They cannot be connected to an NVR,
as the PoE switch on the NVR will create a sub-network that cannot be reached by other devices on
the network.
2. Download and extract the firmware file and firmware upgrade tool from www.digimerge.com.
3. Browse to the UpdateTool folder, right-click NewUpdateTool.exe and select Run as
administrator.
Right-click NewUpdateTool.exe and
select Run as administrator
4. Under Add Device, enter the IP address range you would like to search for IP cameras. For
example, if your computer is at the IP address 192.168.1.2, enter 192.168.1.1 in the first box
and 192.168.1.255 in the second box to search all possible IP addresses on your network.
5. Click Add. The Update Tool scans your network for cameras.
Enter the lowest IP address in
your search range
Enter the highest IP address in
your search range
Click Add
Last updated: June 20, 2013

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6. Under File Path, click Browse and select the firmware update file.
Click Browse and select
firmware update file
7. Check the cameras you would like to install the firmware update on and click Update. Wait for the
firmware update to complete.
Check the cameras you
would like to update
Click Update
NOTE: The firmware update may take up to 5 minutes to complete. The status will say upgrade
over when completed.

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Resetting the camera to default settings
If your camera has a hardware reset button, press and hold the button for 5 seconds to reset the
camera to default settings. The camera must be connected to power to perform a factory reset.
OR
If your camera does not have a hardware reset button (e.g. DND13TL2), you can reset the camera
using a web browser.
To reset the camera using a web browser:
1. On a computer on the same LAN as the camera, open a web browser and enter the camera’s IP
address in the address bar.
TIP: You can see the IP addresses of cameras to the LAN using the UpdateTool.
2. Under User Name and Password, enter the camera’s User Name (default: admin) and
Password (default: admin) and click Login.
Enter Camera User Name (default: admin)
Enter Camera Password (default: admin)
Click Login
3. Click Default Settings.
Click Default Settings
4. Click Restore then click OK to reset the camera to default settings. The camera will reboot.
Click Restore to reset
the camera