FLIR A500f Series User manual

User’s manual
FLIR A500f/FLIR A700f
series

Important note
Before operating the device, you must read, understand, and follow all instructions, warnings, cautions, and legal disclaimers.
Důležitá poznámka
Před použitím zařízení si přečtěte veškeré pokyny, upozornění, varování a vyvázání se ze záruky, ujistěte se, že jim rozumíte, a řiďte
se jimi.
Vigtig meddelelse
Før du betjener enheden, skal du du læse, forstå og følge alle anvisninger, advarsler, sikkerhedsforanstaltninger og
ansvarsfraskrivelser.
Wichtiger Hinweis
Bevor Sie das Gerät in Betrieb nehmen, lesen, verstehen und befolgen Sie unbedingt alle Anweisungen, Warnungen,
Vorsichtshinweise und Haftungsausschlüsse
Σημαντική σημείωση
Πριν από τη λειτουργία της συσκευής, πρέπει να διαβάσετε, να κατανοήσετε και να ακολουθήσετε όλες τις οδηγίες,
προειδοποιήσεις, προφυλάξεις και νομικές αποποιήσεις.
Nota importante
Antes de usar el dispositivo, debe leer, comprender y seguir toda la información sobre instrucciones, advertencias, precauciones y
renuncias de responsabilidad.
Tärkeä huomautus
Ennen laitteen käyttämistä on luettava ja ymmärrettävä kaikki ohjeet, vakavat varoitukset, varoitukset ja lakitiedotteet sekä
noudatettava niitä.
Remarque importante
Avant d'utiliser l'appareil, vous devez lire, comprendre et suivre l'ensemble des instructions, avertissements, mises en garde et
clauses légales de non-responsabilité.
Fontos megjegyzés
Az eszköz használata előtt figyelmesen olvassa el és tartsa be az összes utasítást, figyelmeztetést, óvintézkedést és jogi
nyilatkozatot.
Nota importante
Prima di utilizzare il dispositivo, è importante leggere, capire e seguire tutte le istruzioni, avvertenze, precauzioni ed esclusioni di
responsabilità legali.
重要な注意
デバイスをご使用になる前に、あらゆる指示、警告、注意事項、および免責条項をお読み頂き、その内容を理解して従ってくだ
さい。
중요한 참고 사항
장치를 작동하기 전에 반드시 다음의 사용 설명서와 경고,주의사항,법적 책임제한을 읽고 이해하며 따라야 합니다.
Viktig
Før du bruker enheten, må du lese, forstå og følge instruksjoner, advarsler og informasjon om ansvarsfraskrivelse.
Belangrijke opmerking
Zorg ervoor dat u, voordat u het apparaat gaat gebruiken, alle instructies, waarschuwingen en juridische informatie hebt
doorgelezen en begrepen, en dat u deze opvolgt en in acht neemt.
Ważna uwaga
Przed rozpoczęciem korzystania z urządzenia należy koniecznie zapoznać się z wszystkimi instrukcjami, ostrzeżeniami,
przestrogami i uwagami prawnymi. Należy zawsze postępować zgodnie z zaleceniami tam zawartymi.
Nota importante
Antes de utilizar o dispositivo, deverá proceder à leitura e compreensão de todos os avisos, precauções, instruções e isenções de
responsabilidade legal e assegurar-se do seu cumprimento.
Важное примечание
До того, как пользоваться устройством, вам необходимо прочитать и понять все предупреждения, предостережения и
юридические ограничения ответственности и следовать им.
Viktig information
Innan du använder enheten måste du läsa, förstå och följa alla anvisningar, varningar, försiktighetsåtgärder och
ansvarsfriskrivningar.
Önemli not
Cihazı çalıştırmadan önce tüm talimatları, uyarıları, ikazları ve yasal açıklamaları okumalı, anlamalı ve bunlara uymalısınız.
重要注意事项
在操作设备之前，您必须阅读、理解并遵循所有说明、警告、注意事项和法律免责声明。
重要注意事項
操作裝置之前，您務必閱讀、了解並遵循所有說明、警告、注意事項與法律免責聲明。

Table of contents
1 Disclaimers ......................................................................................1
1.1 Legal disclaimer ....................................................................... 1
1.2 U.S. Government Regulations......................................................1
1.3 Patents...................................................................................1
1.4 Quality assurance ..................................................................... 1
1.5 Third-party licenses...................................................................1
1.6 Usage statistics ........................................................................ 1
1.7 Copyright ................................................................................1
2 Safety information .............................................................................2
3 Notice to user ...................................................................................4
3.1 Register your camera.................................................................4
3.2 Calibration...............................................................................4
3.3 Accuracy ................................................................................4
3.4 Disposal of electronic waste ........................................................ 4
3.5 Training ..................................................................................4
3.6 Documentation updates .............................................................5
3.7 Important note about this manual.................................................. 5
3.8 Note about authoritative versions.................................................. 5
4 Customer help ..................................................................................6
4.1 General ..................................................................................6
4.2 Submitting a question ................................................................ 6
4.3 Downloads ..............................................................................6
5 FLIR’s Partner Network.......................................................................7
6 Introduction......................................................................................8
7 Mechanical installation ......................................................................9
7.1 Overview ................................................................................9
7.2 Unpacking...............................................................................9
7.3 List of contents.........................................................................9
7.4 Mounting ................................................................................9
7.5 Connecting network and power.................................................. 10
7.6 Connecting Digital I/O (optional)................................................. 10
8 Camera installation.......................................................................... 11
9 RTSP Streams.................................................................................12
10 Camera web interface ...................................................................... 13
11 EU Declaration of conformity ............................................................ 14
12 Cleaning the camera ........................................................................ 16
12.1 Camera housing, cables, and other items..................................... 16
12.2 Infrared lens .......................................................................... 16
13 About FLIR Systems ........................................................................ 17
13.1 More than just an infrared camera .............................................. 18
13.2 Sharing our knowledge ............................................................ 18
13.3 Supporting our customers......................................................... 19
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Disclaimers
1
1.1 Legal disclaimer
For warranty terms, refer to https://www.flir.com/warranty.
1.2 U.S. Government Regulations
This product may be subject to U.S. Export Regulations. Send any inquiries to export-
[e-mail].
1.3 Patents
This product is protected by patents, design patents, patents pending, or design patents
pending. Refer to the FLIR Systems’ patent registry:
https://www.flir.com/patentnotices
1.4 Quality assurance
The Quality Management System under which these products are developed and manu-
factured has been certified in accordance with the ISO 9001 standard.
FLIR Systems is committed to a policy of continuous development; therefore we reserve
the right to make changes and improvements on any of the products without prior notice.
1.5 Third-party licenses
Information about third-party licenses is available in the user interface of the product.
1.6 Usage statistics
FLIR Systems reserves the right to gather anonymous usage statistics to help maintain
and improve the quality of our software and services.
1.7 Copyright
© 2021 FLIR Systems, Inc. All rights reserved worldwide. No parts of the software in-
cluding source code may be reproduced, transmitted, transcribed or translated into any
language or computer language in any form or by any means, electronic, magnetic, opti-
cal, manual or otherwise, without the prior written permission of FLIR Systems.
The documentation must not, in whole or part, be copied, photocopied, reproduced,
translated or transmitted to any electronic medium or machine readable form without pri-
or consent, in writing, from FLIR Systems.
Names and marks appearing on the products herein are either registered trademarks or
trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names
or company names referenced herein are used for identification only and are the prop-
erty of their respective owners.
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Safety information
2
WARNING
Applicability: Class B digital devices.
This equipment has been tested and found to comply with the limits for a Class B digital device, pur-
suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television recep-
tion, which can be determined by turning the equipment off and on, the user is encouraged to try to cor-
rect the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
Applicability: Digital devices subject to 15.19/RSS-GEN.
NOTICE: This device complies with Part 15 of the FCC Rules and with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired
operation.
WARNING
Applicability: Digital devices subject to 15.21.
NOTICE: Changes or modifications made to this equipment not expressly approved by FLIR Systems
may void the FCC authorization to operate this equipment.
WARNING
Do not use screws that are too long. The depth of the holes in the camera is 4.0 mm (0.16 in) and 5.5
mm (0.22 in), see , page . Damage to the camera will occur if you use screws that are too long.
CAUTION
Do not point the infrared camera (with or without the lens cover) at strong energy sources, for example,
devices that cause laser radiation, or the sun. This can have an unwanted effect on the accuracy of the
camera. It can also cause damage to the detector in the camera.
CAUTION
Do not use the camera in ambient temperatures higher than +40°C (+122°F), unless other information
is specified in the user documentation or technical data. High temperatures can cause damage to the
camera.
CAUTION
The surface of the camera becomes hot. Use protective equipment when handling the camera in ambi-
ent temperatures higher than +40°C (+122°F).
CAUTION
Do not apply solvents or equivalent liquids to the camera, the cables, or other items. For cleaning, refer
to 12 Cleaning the camera.
CAUTION
Do not use too much force when you clean the infrared lens. Damage to the infrared lens or to the anti-
reflective coating of the lens can occur. For cleaning, refer to 12 Cleaning the camera.
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Safety information
2
CAUTION
Applicability: Cameras where you can remove the lens and expose the infrared detector.
Do not use compressed air of lower quality than “Process air” when you remove dust from the detector.
Air of lower quality than “Process air” can contain high levels of contaminants. Damage to the detector
can occur.
CAUTION
Applicability: Cameras with an automatic shutter that can be disabled.
Do not disable the automatic shutter in the camera for a long time period (a maximum of 30 minutes is
typical). This can have an unwanted effect on the accuracy of the camera.
Note The encapsulation rating is only applicable when all the openings on the camera
are sealed with their correct covers, hatches, or caps. This includes the compartments
for data storage, batteries, and connectors.
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Notice to user
3
3.1 Register your camera
Register your camera to receive an extended warranty and other related benefits.
To register the camera, go to www.flir.com/register.
To access the registration form, you must log in to your FLIR account or sign up for a new
account.
You will also need the serial number of your camera, which is available on the calibration
certificate. You can also find the serial number by doing one of the following:
• Power off the camera. Carefully remove the lens without touching the detector window.
A label with the serial number is available on the camera body under the lens.
• Log in to the camera web interface. Navigate to Administration >System and firmware.
The serial number is available in the right pane.
3.2 Calibration
FLIR Systems recommends that you verify your calibration yearly. You can verify the cali-
bration yourself or with the help of a FLIR Systems Partner. If preferred, FLIR Systems of-
fers a calibration, adjustment, and general maintenance service.
3.3 Accuracy
For very accurate results, we recommend that you wait 5 minutes after you have started
the camera before measuring a temperature.
3.4 Disposal of electronic waste
Electrical and electronic equipment (EEE) contains materials, components and substan-
ces that may be hazardous and present a risk to human health and the environment
when waste electrical and electronic equipment (WEEE) is not handled correctly.
Equipment marked with the below crossed-out wheeled bin is electrical and electronic
equipment. The crossed-out wheeled bin symbol indicates that waste electrical and elec-
tronic equipment should not be discarded together with unseparated household waste,
but must be collected separately.
For this purpose all local authorities have established collection schemes under which
residents can dispose waste electrical and electronic equipment at a recycling centre or
other collection points, or WEEE will be collected directly from households. More de-
tailed information is available from the technical administration of the relevant local
authority.
3.5 Training
For training resources and courses, go to http://www.flir.com/support-center/training.
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Notice to user3
3.6 Documentation updates
Our manuals are updated several times per year, and we also issue product-critical notifi-
cations of changes on a regular basis.
To access the latest manuals, translations of manuals, and notifications, go to the Down-
load tab at:
http://support.flir.com
In the download area you will also find the latest releases of manuals for our other prod-
ucts, as well as manuals for our historical and obsolete products.
3.7 Important note about this manual
FLIR Systems issues generic manuals that cover several cameras within a model line.
This means that this manual may contain descriptions and explanations that do not apply
to your particular camera model.
3.8 Note about authoritative versions
The authoritative version of this publication is English. In the event of divergences due to
translation errors, the English text has precedence. Any late changes are first imple-
mented in English.
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Customer help
4
4.1 General
Do not hesitate to contact our Customer Support Center if you experience problems or
have any questions.
For customer help, go to http://support.flir.com.
4.2 Submitting a question
To submit a question to the customer help team, you must be a registered user. It only
takes a few minutes to register online. If you only want to search the knowledgebase for
existing questions and answers, you do not need to be a registered user.
When you want to submit a question, make sure that you have the following information
to hand:
• The camera model.
• The camera serial number.
• The communication protocol, or method, between the camera and your device (e.g.,
SD card reader, HDMI, Ethernet, USB, or FireWire).
• Device type (PC/Mac/iPhone/iPad/Android device, etc.).
• Version of any programs from FLIR Systems.
• Full name, publication number, and revision number of the manual.
4.3 Downloads
On the customer help site you can also download the following, when applicable for the
product:
• Firmware updates for your infrared camera.
• Program updates for your PC/Mac software.
• Freeware and evaluation versions of PC/Mac software.
• User documentation for current, obsolete, and historical products.
• Mechanical drawings (in *.dxf and *.pdf format).
• CAD data models (in *.stp format).
• Application examples.
• Technical datasheets.
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FLIR’s Partner Network
5
We welcome you to join our Partner Network at our Customer Support site!
The Partner Network is located at http://support.flir.com (partner registration needed)
and is specifically aimed at distributors and system integrators.
Once your company has been approved, you can do one or more of the following, from a
single location:
• Ask questions about a product or service.
• Search for existing answers about a product or service.
• Download manuals, software, and datasheets.
• Report quality issues.
• Request eRMAs.
• Download firmware updates.
• Send product feedback.
• See order status in SAP.
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Introduction
6
The main function of the FLIR A500f/FLIR A700f series camera is, through adding the
housing, to increase the environmental specification of the standard FLIR A400/A500/
A700 series camera to IP 66 without affecting any of the features available in the camera
itself.
When delivered, these cameras are already mounted into a environmental housing de-
vice from VIDEOTEC. The device is based on model HOV Hi-PoE IPM with special FLIR
front with support for visual and thermal camera.
There is no active cooling, such as a cooling fan. However, the camera is mounted on
FLIR custom made cooling plates and there are also extra cooling plates connecting the
camera to the housing.
There is a heater which will control the powering of the camera. When it is started in cold
environments, it will wait until the internal heater has increased the temperature inside of
the camera, before the camera is powered up.
For more information on the environmental housing device, refer to the Instruction man-
ual from the supplier of the device: https://www.videotec.com/.
Typical applications where the cameras of the FLIR A500f/FLIR A700f series can be
used are:
• Early fire detection
• Quality assurance
• Condition monitoring
For system application examples, refer to the User’s manual of the FLIR A400/A500/
A700 series.
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Mechanical installation
7
7.1 Overview
The FLIR A500f/FLIR A700f series camera is an infrared thermal imaging camera for out-
door applications. It is intended to be mounted on a medium-duty fixed pedestal mount
or wall mount commonly used in the CCTV industry. Cables will exit from the bottom of
the camera housing.
The housing with camera requires PoE class 4 (25 W) to operate as intended.
7.2 Unpacking
When the unit is delivered, make sure the cardboard box is intact and that there are no
signs that it has been dropped or scratched. If there are obvious signs of damage, con-
tact FLIR Systems immediately.
When returning a faulty unit, the recommendation is to use the original packaging for
shipping. Keep the packaging in case you need to send the unit for repairs.
7.3 List of contents
The following is included in the cardboard box:
• Infrared camera in housing
• Installation accessories
• Printed documentation
7.4 Mounting
To guarantee weather-resistance, install the housing according to the following inclina-
tion limits:
• maximum tilt of the transversal axis = 0°
• maximum tilt of the longitudinal axis = ± 45°
The unit should not be hung upside down.
If the camera is to be mounted on a pole or tower or other hard-to-reach location, con-
nect and operate the camera as a bench test at ground level prior to mounting the cam-
era in its final position.
Ensure that the cables are long enough, given the selected mounting location and cable
routing requirements. Route the cables before you install the unit.
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Mechanical installation
7
7.5 Connecting network and power
Connect an Ethernet cable (PoE, 36–56 V DC) to the connector gland on the bottom of
the housing device. Use the strain-relief clamp that is delivered with the camera:
Follow this procedure:
1. Unscrew the strain-relief clamp into one long (male) part and one short (female) part.
2. Pull out the plastic seal from the long clamp part.
3. Pull the network cable through the short clamp part, the plastic seal, and the long
clamp part, in that order.
4. Connect the network cable to the connector gland on the bottom of the housing.
5. Attach the long clamp part to the connector gland, and then put the seal back.
6. Screw the clamp parts together. Make sure that no strain is put on the network cable.
7.6 Connecting Digital I/O (optional)
Note
• Use the terminal block to connect an external cable to the digital I/O. Do not connect
the cable directly to the camera.
• The external cable is not included on delivery.
Follow this procedure:
1. Loosen the four screws on the sides, and then remove the cover and upper half of
the housing body.
2. Remove the cap from the cable gland to be used on the bottom of the housing, and
then pull the external cable through. Use the smallest cable gland to prevent water
from entering the housing.
3. Connect the external cable (not included on delivery) to the terminal block. The cam-
era itself is already connected to the terminal block.
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Camera installation
8
It is assumed that the FLIR A500f/FLIR A700f system will be set up on an existing net-
work and be assigned an IP address from the DHCP server.
Prior to installing the camera, the recommendation is to set it up on an existing network
with a DHCP server, and then use the FLIR IP Config software to detect the camera on
that network. The FLIR IP Config scans for cameras automatically and you can identify
your camera by the MAC address printed on a label on the back of the camera. The cam-
era is then configured from a web browser.
Note Use the latest version of FLIR IP Config.
To install the camera, follow this procedure:
1. On the computer to be used for managing the camera, download FLIR IP Config from
http://support.flir.com, and then install it.
2. Connect the camera to power and the network.
3. The camera is set to use DHCP. On the computer, use FLIR IP Config to identify the
camera on the network, and change the IP settings if necessary.
4. On the computer, do one of the following:
a. Double-click on the camera in FLIR IP Config.
b. Type the IP address of your camera into the address bar of a web browser.
This displays the login view.
5. Log in using the username and password available on the camera calibration certifi-
cate. This displays the web interface of the camera.
6. Use the web interface to configure the camera.
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RTSP Streams
9
It is possible to establish streaming sessions with the FLIR A500f/FLIR A700f camera.
For more information, refer to the User’s manual of the FLIR A400/A500/A700 camera
series available online: https://support.flir.com/resources/chxa/.
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Camera web interface
10
For information on how to configure the camera from the web interface, refer to the
User’s manual of the FLIR A400/A500/A700 camera series available online:
https://support.flir.com/resources/chxa/.
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EU Declaration of conformity
11
[See next page]
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PO Box 7376, SE-187 15 Täby Sweden [T] [phone] [F] [phone]
www.flir.com
Täby, Sweden
March 11, 2021
AQ320237
CE Declaration of Conformity –EU Declaration of Conformity
Product:
FLIR-A8590 (Axxx) IR Camera in Environmental housing
Name and address of the manufacturer:
FLIR Systems AB
PO Box 7376
SE-187 15 Täby, Sweden
This declaration of conformity is issued under the sole responsibility of the manufacturer.
The object of the declaration:
FLIR-A8590 (Axxx) IR Camera in Environmental housing
The object of the declaration described above is in conformity with the relevant Union harmonisation
legislation:
Directives
Directive
2011/65/EU
RoHS
Directive
2014/30/EU
EMC Directive
Standards
Emission:
EN 55032:2015
Electromagnetic Compatibility
Generic standards - Emission
Immunity:
EN 55035:2017
Electromagnetic Compatibility
Generic standards - Immunity
RoHS:
EN 50581:2012
Technical documentation
Safety:
IEC 62368-1:2014 (2nd Ed)
Audio/video Information technology
equipment
FLIR Systems AB
Quality Assurance
Lea Dabiri
Quality Manager

Cleaning the camera
12
12.1 Camera housing, cables, and other items
Use one of these liquids:
• Warm water
• A weak detergent solution
Equipment:
• A soft cloth
Follow this procedure:
1. Soak the cloth in the liquid.
2. Twist the cloth to remove excess liquid.
3. Clean the part with the cloth.
CAUTION
Do not apply solvents or similar liquids to the camera, the cables, or other items. This can cause
damage.
12.2 Infrared lens
Use one of these liquids:
• A commercial lens cleaning liquid with more than 30% isopropyl alcohol.
• 96% ethyl alcohol (C2H5OH).
Equipment:
• Cotton wool
CAUTION
If you use a lens cleaning cloth it must be dry. Do not use a lens cleaning cloth with the liquids that are
listed above. These liquids can cause material on the lens cleaning cloth to become loose. This material
can have an unwanted effect on the surface of the lens.
Follow this procedure:
1. Soak the cotton wool in the liquid.
2. Twist the cotton wool to remove excess liquid.
3. Clean the lens one time only and discard the cotton wool.
WARNING
Make sure that you read all applicable MSDS (Material Safety Data Sheets) and warning labels on con-
tainers before you use a liquid: the liquids can be dangerous.
CAUTION
• Be careful when you clean the infrared lens. The lens has a delicate anti-reflective coating.
• Do not clean the infrared lens too vigorously. This can damage the anti-reflective coating.
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About FLIR Systems
13
FLIR Systems was established in 1978 to pioneer the development of high-performance
infrared imaging systems, and is the world leader in the design, manufacture, and mar-
keting of thermal imaging systems for a wide variety of commercial, industrial, and gov-
ernment applications. Today, FLIR Systems embraces five major companies with
outstanding achievements in infrared technology since 1958—the Swedish AGEMA In-
frared Systems (formerly AGA Infrared Systems), the three United States companies In-
digo Systems, FSI, and Inframetrics, and the French company Cedip.
Since 2007, FLIR Systems has acquired several companies with world-leading
expertise:
• NEOS (2019)
• Endeavor Robotics (2019)
• Aeryon Labs (2019)
• Seapilot (2018)
• Acyclica (2018)
• Prox Dynamics (2016)
• Point Grey Research (2016)
• DVTEL (2015)
• DigitalOptics micro-optics business (2013)
• MARSS (2013)
• Traficon (2012)
• Aerius Photonics (2011)
• TackTick Marine Digital Instruments (2011)
• ICx Technologies (2010)
• Raymarine (2010)
• Directed Perception (2009)
• OmniTech Partners (2009)
• Salvador Imaging (2009)
• Ifara Tecnologías (2008)
• Extech Instruments (2007)
Figure 13.1 Patent documents from the early 1960s
FLIR Systems has three manufacturing plants in the United States (Portland, OR, Boston,
MA, Santa Barbara, CA) and one in Sweden (Stockholm). Since 2007 there is also a
manufacturing plant in Tallinn, Estonia. Direct sales offices in Belgium, Brazil, China,
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