FujiFilm ApeosPro C810 User manual

April 2021 GM1037E1-1 Edition1 FUJIFILM Business Innovation Corp.
ApeosPro™ C810
ApeosPro C750
ApeosPro C650
Reference Guide
Appendix

21 Preface
1Preface
A guide describing the emulation mode, direct print, web applications, troubleshooting, etc.
Refer to Reference Guide - Main Unit for trademarks and manual conventions.
This manual may not be edited, modified or copied in whole or in part without the written
consent of the publisher.
Parts of this manual are subject to change without prior notice.
The screen shots and the illustrations in this manual are used as examples. They may differ from
yours depending on the model, the software, or the OS.

3
2.1 Emulation
2Appendix
2.1 Emulation
When using the emulation mode, you can get the print results similar to those of other companies'
printers. Set in Internet Services.
Refer
For details, refer to Internet Services help.
Output of Related List
Refer
For details, refer to “Basic Operations” in Reference Guide - Operations.
Font
Available font can be confirmed by executing [Print] for [Font List] or [PCL Font List] in > [Device
Status] > [Print Reports] > [Printer Reports].
Form
You can confirm the form by execute [Print] in > [Device Status] > [Print Reports] > [Printer
Reports] > [ART IV, ESC/P User Defined List].
Barcode
You can confirm the method to specify commands by execute [Print] in > [Device Status] > [Print
Reports] > [PCL Font List].
Associated Device Menu
Log in to Administrator Mode.
Port Settings
Set in > [Device] > [Network Settings] > [Port Settings].
Enable port (USB/LPD/IPP/Port9100/WSD)
Launch the port to be used in the emulation mode.
Emulation mode [Port Settings] [Allocate Memory] [Delete Form]
ART IV Yes Yes Yes
ESC/P Yes Yes Yes
PC-PR201H Yes Yes Yes
PCL Yes - -
HP-GL, HP-GL/2 Yes Yes -

42 Appendix
Allocate Memory
Set in > [Device] > [App Settings] > [Print Settings] > [Allocate Memory].
Note
If storage is attached, the settings cannot be changed.
[ART IV User Defined Memory]
This sets capacity of memory used for user definition with ART IV. The maximum settable value
varies depending on the amount of free memory.
Refer
For other operations, refer to “Settings” in Reference Guide - Operations.
Delete Form
Set the mode to delete forms in > [Device] > [App Settings] > [Print Settings] > [Delete Form].
2.2 Direct Print
This function is used to print files directly by using lpr commands, etc. instead of a printer driver. Set
in Internet Services.
Note
When using lpr commands, set > [Device] > [Network Settings] > [Port Settings] > [LPD] > [Port
Status] to [Enabled].
Refer
For details, refer to Internet Services help.
2.3 Web Applications
This function allows you to access Web servers via networks from the browser included with this
machine in order to store or display data.
Access an external service and display an external service screen linked with this machine
Store a scanned document in a folder on a Web application linked with this machine
Print a file stored in an external server

5
2.3 Web Applications
Server Setup
1. Log in to Administrator Mode.
2. Tap on > [Device] > [App Settings] > [Web Applications Setup] > [Server Setup].
3. Select the server number to register.
4. Enter the server URL and tap on [OK].
Note
When connecting by specifying the Web browser version for Web Applications, specify the version
between the protocol type (http, https, etc.) and the colon. For example, enter “http-v4://
www.example.com” for V4 connection.
If you connect by specifying URL as the Web browser version, the setting for [Web Applications Version]
will be invalid.

62 Appendix
5. Specify the following items as necessary.
[Server Name]
Specify the displayed name for the connection destination.
[URL]
Server URL is displayed.
[Description]
Specify the description for the connection destination.
[Use User ID]
Specify whether or not to use user ID to access external services.
Note
Even if you specify [No], user ID and password may be required at the time of access.
If [Remote] is set to > [Device] > [Authentication/Accounting] > [Authentication/Security Settings] >
[Authentication] > [Authentication/Accounting Settings], the machine accesses to external services
using user information authenticated with the machine after selecting [No].
You can specify whether or not to display authentication screen when accessing an external service in
> [Device] > [App Settings] > [Web Applications Setup] > [Other Settings] > [When Sending User
Details].
[User ID]
Specify the user ID for authentication in external services.
Note
Depending on the external service, the setting may be invalid even if you specify [User ID]. Check the
setting for the used external service.
[Password]
Specify the password for authentication.
[Notify Device/Authentication Info]
You can specify whether or not to notify the information to identify this machine and the certificate
information of the user to the connection destination every time you connect to an external service.
Note
Whether or not such information will be used is determined by the connecting external service, so you
normally would not perform the setting on the operation panel.
[Notify Permission Information]
You can specify whether or not to notify the authorization information of the user to the connection
destination every time you connect to an external service.
[Functional Code]
You can specify this as necessary when using the linked service with another device.

7
2.4 Encryption and Signature Function
Server Certificate Verification
Configure the settings to verify the server certificate when connecting with an external server (ASP)
in the same manner as the Windows web browser to prevent phishing attacks.
To verify a server certificate, the route certificate (CA certificate) for the route certificate agency
issuing the server certificate is used.
Note
CA certificate files are compatible with the following formats.
- DER encoded binary X.509 format (.CER)
- Base64 encoded X.509 format (.CER)
- Cryptographic Message Syntax Standard - PKCS #7 certificate format (.P7B)
2.4 Encryption and Signature Function
Certificate
A certificate is required to use the encryption and signature functions.
To create/delete, import/export, or enable a certificate, use Internet Services.
Refer
For details, refer to Internet Services help.
2.5 Folding Position Adjustment
Confirm the printed sample, measure the misalignment between the folding and staple (for “Booklet
Creation + Staple”).
Enter the misalignment value by referring to the image on the screen and the folding position is
adjusted.

82 Appendix
How to Enter the Misalignment
How to Measure the Misalignment
Fold the printed sample.
Note
The sample is different depending on the type of folding.
Fold Position
Staple Position
Select [Left of Fold] and enter the
amount of misalignment.
Select [Right of Fold] and enter the
amount of misalignment.
Select [Left Side of Fold is Longer]
and enter the amount of
misalignment.
・If the page with the arrow is longer
Select [Right Side of Fold is Longer]
and enter the amount of
misalignment.
・If the page without the arrow is longer
For a saddle stitch / bi-fold job, a crease is made on paper sheets prior to
folding them to mitigate cracking of toner that can occur along the crease.
Crease Position
When the Crease/Two-sided Trimmer is installed
Select [Left Side of Fold is Longer] and
enter the amount of misalignment.
・If the page with the arrow has a crease on it
Select [Right Side of Fold is Longer] and
enter the amount of misalignment.
・If the page without the arrow has a crease on it
・If the page with the arrow has staples on it ・If the page without the arrow has staples
on it

9
2.5 Folding Position Adjustment
1. Fold the sample and the align the positions of printed -> and the counter part of the image on the
screen, and the misalignment value among front edge, mountain part and the rear edge of the
folded paper.
2. Enter the misalignment value of “+” and “-” (depending on the misalignment direction) by
referring to the image on the screen and the mountain folding position is adjusted.
How to Adjust the Folding Position
Here is the description using Z fold as an example.
If you follow the procedure, the folding position is adjusted to the finish shown following. (for A3)
A When shorter than the edge of the crease 2 (same as the image on the screen):
enter “+” value
When longer than the edge of the crease 2 (reverse to the image on the screen):
enter “-” value
B When longer than the edge of the crease 3 (same as the image on the screen): enter
“+” value
When shorter than the edge of the crease 3 (reverse to the image on the screen):
enter “-” value
Enter a "+" measurement value. Enter a "-" measurement value.
A
+ value
+ value Front edge
Direction of adjustment Direction of adjustment
Front edge
A
B
- value
- value
1
2
1
2
B
210 mm (A) 110 mm 110 mm
420 mm
Standard Z fold ("A" Length: 210 mm, "B" Length: 0 mm)
A=210 mm
B=0 mm

10 2 Appendix
When Adjusting the Fold to the Any Length
You need to enter the value calculated based on measured value and the target value.
The calculating method is the following.
Value to enter (A) = 210 + (“measured value” - “target value”)
Value to enter (B) = “measured value” - “target value”
For example, when adjusting as the shown below, calculate as the following.
Target length and measured value (example)
The target length is 206 mm for A and 2 mm for B.
The measured length is 214 mm for A and 6 mm for B.
Calculation formula (example)
Value to enter in A: 210 + (“214 (measured value)” - “206 (target value)” ) = “218”
Value to enter in B: “6 (measured value)” - “2 (target value)” = “4”
Note
The target value A&B can be set within the following range.
*1: For A3, 210 to 205 mm
Target value C Fold Z Fold Z Fold Half Sheet
A 0 to 2 mm 0 to 2 mm (Paper length/2 - 5) mm to
(Paper length/2) mm *1
B 0 to 8 mm 0 to 2 mm 0-2 mm
206 mm (A) 108 mm 106 mm
420 mm
Target value ("A" Length: 206 mm, "B" Length: 2 mm)
A=206 mm
B=2 mm
214 mm (A) 106 mm 100 mm
420 mm
Measured value ("A" Length: 214 mm, "B" Length: 6 mm)
A=214 mm
B=6 mm

11
2.6 Tel/Fax Switching Kit
2.6 Tel/Fax Switching Kit
Note
Depending on the connected telephone line and TA, this may not work normally.
When the machine connected to the private branch exchange, confirm whether the electrical
specification is same as it of NIPPON TELEGRAPH AND TELEPHONE CORPORATION (NTT). If it is
different from NTT, the function may not work normally.
The caller is charged also during calling when the “Voice response setting” are set to “Enabled” in the fax
priority mode and the phone priority mode.
The machine can be connected to the number display and modem dial-in service line, but it does not
notify the telephone of the modem dial-in information it got. Moreover, because the dial-in supports the
modem signal method, it does not support the PB signal method.
The machine can connected to the answering machine, but this may not work normally depending on the
models and settings.
It is not available for the F net 1300 Hz non-ringing service.
It is not available for the call-waiting service.
Operation Mode Setting
Fax Priority Mode
When receiving a call, this machine is connected to the fax machine if it detect the fax signal. For the
telephone, this machine calls the telephone only during the set time.
Note
For the telephone, this machine is connected to the fax machine if you do not answer during the set time.
Errors are recorded in the fax machine.
The caller is charged also during calling when this mode is set.
Set the ringing time of the telephone in “Ringing time setting” of the DIP switch.
Phone Priority Mode
When receiving a call, this machine does not answer and calls the telephone only during the set time.
When the telephone does not answer, the fax machine is connected.
Note
Set the ringing time of the telephone in “Ringing time setting” of the DIP switch.
The caller is charged also during ringing when this mode and the “Voice response setting” are set to
“Enabled”.
Phone-only Mode
When a call receiving, this machine does not answer and calls the phone.
Other Settings
Fax Transfer Setting
When you receive the fax with the telephone, you can transfer to the fax machine by dialing “*” “*”
“*” (“*” for three times) with the telephone.

12 2 Appendix
Note
To use this function, set “Fax transfer setting” in the DIP switch to “Enable”.
This function is available only when you receive a call from the other party.
If the telephone tries to transfer to the fax machine when it starts sending, the beep sounds and the line is
cut without transferring.
If “*” “*” “*” is send from the other party, this function may operate.
Voice Response Setting
If this machine starts ringing the telephone or fax machine while receiving, it answers the caller by
the voice response.
The voice guidance for ringing the telephone: “The phone is calling. Please wait a moment.”
The voice guidance for ringing the fax machine: “There is no response. Start sending for faxing.”
Note
When using this machine, set “Voice response setting” to “Enabled” of the DIP switch.
This function is enabled when the fax priority mode or phone priority mode is set.
When the phone priority mode is set, the machine performs the voice response only for calling the fax
machine.
The caller is charged also during the voice response.
Number Display/Modem Dial-in Setting
When you contract the number display and modem dial-in service of NTT, the information the
machine got is notified of the fax machine and telephone.
Distribution of received fax to folders are available by the setting of the fax machine.
Note
The number display setting is required for the fax device you use.For details, refer to the manual of the
fax device.
For the fax machine without the distribution function to folders, this function is not available.
The modem dial-in information you got is not notified of to the telephone.
Match the number display function of the telephone and the “Number display/modem dial-in setting” of
this machine.
If the machine cannot get the information receiving terminal activation signal (CAR) by the exchange
device, it does not answer and connects the line to the telephone connected to the TEL terminal.
Depending on the telephone supporting the number display to connect, the telephone does not work
normally.
DIP switch Function List
ON
12345678
Operation mode setting
Ringing time setting
Fax transfer setting Voice response setting
Number display/modem dial-in settin
：ON ：OFF
※DIP Switch Settings

13
2.6 Tel/Fax Switching Kit
Note
Switch the DIP switch while the power cord is unplugged.
In the phone priority mode, the voice response function is disabled.
When [Number display/modem dial-in setting] is [Enabled], the ringing time may be shorter than the
setting.
Function Setting
Operation mode
setting
Switches the operation mode.
Fax priority mode Phone priority
mode
Phone-only mode
Ringing time setting For the fax priority mode or the phone priority mode, set the ringing time
when receiving a call.
18 seconds 12 seconds
24 seconds 30 seconds
Fax transfer setting Set the fax transfer function.
Disabled Enabled
Voice response setting Set the voice response function.
Disabled Enabled
Number display/
modem dial-in setting
Set the number display/modem dial-in function
Disabled Enabled 1
Enabled only for
the FAX terminal
Enabled 2
Enabled both for
the FAX and TEL
terminals
When the number display does not work on the telephone for the
“Enabled 2” setting, this setting is applied.
12
12
12
12
34
34
34
34
5
5
6
6
78
78
78
78

14 2 Appendix
Basic Operations
When Calling from a Telephone or Fax Machine
Call from a telephone or fax machine as usual.
Note
When the fax machine is in the line, you can hear the busy sound from the handset. After finishing the fax
transmission, call again.
When Receiving a Phone
When the phone rings, pick up the handset and speak.
When Receiving a Fax
When the fax priority mode is set: the fax is transferred to the fax machine automatically.
When the phone priority mode is set:
The phone rings. If you do not answer with the handset within the time set in “Ringing time
setting”, the fax is transferred to the fax machine automatically.
When the phone-only mode is set:
The phone rings.
When Hearing the Fax Signal from a Telephone
Dial “*” “*” “*” (“*” for three times) with a telephone. When hear the beep as receiving signal from
the handset, return it. A fax is transferred to the fax machine.
Note
When you cannot hear the receiving signal, dial “*” “*” “*” again.
Refer
For details, refer to "Fax Transfer Setting" (P.11).
Cautions for Operations
Cautions for the Fax Machine
Connect the wiring from this machine to the LINE terminal of the fax machine.
Confirm that the receiving setting of the fax machine is set to the auto receive. Also, if you set the
start time for receiving of the fax machine, it is added to the time set in “Ringing time setting” of
this machine. We recommend to set 0 second or the shortest time to the start time for receiving of
the fax machine.
Set OFF to the Tel/Fax auto switching setting of the fax machine.
Do not connect the telephone to the TEL terminal of the fax machine.
If “Number display/modem dial-in setting” is set to “Enabled” of this machine, set corresponding
functions of the fax machine available.
Cautions for the Power Cut
Only the telephone connected to the TEL terminal is available during the power cut The other
features cannot work.

15
2.7 Problem Solving
2.7 Problem Solving
Troubleshooting
If you have an EP-BB MFD management service contract, the machine automatically sends an
inspection or repair request to your local representative as needed. A service representative visits
you in response to the notification as required.
Machine Trouble
Symptom Cause/Remedy
The machine is not
powered on.
The power cord may have been unplugged or may not be firmly
plugged in.
Switch the machine power off, and then reconnect the power cord to
the power outlet and the machine. Then switch the machine power on.
Connect the machine to a power outlet that supplies the proper rated
voltage or current.
The display is blank. The machine may be in Power Saver Mode. Press the power button on
the control panel to exit Power Saver Mode.
The printer makes an odd
noise.
Install the printer on a level, sturdy surface.
Push the trays firmly into the machine.
There may be a foreign object inside the machine.
Switch the machine power off, and then remove the foreign object
inside the machine. If the object cannot be removed without
dismantling the machine, contact our customer support center or sales
agency.
Condensation has formed
in the machine.
On the control panel, set the Sleep Mode trigger time to more than 60
minutes, and let the machine stand with its power on for 60 minutes.
Before using the machine, make sure that no water droplets remain
inside the machine (rollers, metal parts, etc.). If condensation occurs
frequently, keep the machine power switched on by selecting >
[Device]> [System Settings] > [System Clock / Timers] > [Warmer
Mode] > [On] on the Control Panel. This may remedy the
condensation.
The machine does not
switch to the Power Saver
Mode.
The machine does not enter the Low Power Mode or the Sleep Mode in
the following cases to inform users on what is happening to the
machine and provide its performance.
When the user is operating the Control Panel
When a message indicating to replace any one of the consumables is
displayed
When the machine requires user operation for paper jams or open
covers
When an error occurs due to machine failure
When the machine is executing the condensation prevention
processing as the [Warmer Mode] is set to [On]

16 2 Appendix
Image Quality Trouble
Symptom Cause/Remedy
Output is too light
(faint/unclear)
The paper is not appropriate for the machine. Confirm the paper tray
setting and load appropriate paper.
The paper is damp. Replace the paper.
Change the paper type setting and try printing again.
No toner may be left in the toner cartridge. Confirm the remaining
toner quantity, and replace the toner cartridge with a new one.
Execute [Calibration] when printing or copying from the printer driver.
For details, refer to "[Image Quality]” of Reference Guide - Operations.
Execute calibration in the print server if printing from it. For
calibration, refer to the manual that came with the print server.
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact our customer support center or sales
agency.
Black spots, black lines or
color lines appear on
output.
Equally spaced smears
appear on output.
The paper path may not be clean. Print a couple of sheets or so.
The fuser may not be clean.
Clean the dirt on the fuser in > [Device] > [Maintenance] > [Clean
Fusing Unit].
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact our customer support center or sales
agency.

17
2.7 Problem Solving
Printing can be rubbed off
with your finger.
Toner is not fused to the
paper.
Output is smudged with
toner.
The paper type of the selected paper tray is not appropriate. Change
the paper type setting and try printing again.
Some special types of paper cannot be fused. Replace with the
appropriate paper.
The paper is damp. Replace the paper.
The fusing unit is damaged or has deteriorated. Depending on its
condition, the fusing unit may need replacement. Contact our
customer support center or sales agency.
The whole page is printed
black.
A drum cartridge is damaged or has deteriorated. Depending on its
condition, the drum cartridge may need replacement. Contact our
customer support center or sales agency.
There may be something wrong with the high-voltage power supply.
Contact our customer support center or sales agency.
Output is blank. Multiple sheets were fed at once. Fan the paper well and reload it in
the tray.
A drum cartridge is damaged or has deteriorated. Depending on its
condition, the drum cartridge may need replacement. Contact our
customer support center or sales agency.
There may be something wrong with the high-voltage power supply.
Contact our customer support center or sales agency.
Output is partially
blanked-out. White
streaks or color streaks
appear on output.
The paper is not appropriate for the machine. Load appropriate paper.
The paper is damp. Replace the paper.
The LED printheads inside the machine may be dirty.
Clean the LED printheads.
No toner may be left in the toner cartridge.
Confirm the remaining toner quantity, and replace the toner cartridge
with a new one.
A drum cartridge is not installed correctly.
Install the drum cartridge correctly.
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact our customer support center or sales
agency.
A developing unit has deteriorated. If it is not improved even after
cleaning the toner, replace a developing unit with new one. Contact
our customer support center or sales agency.
Symptom Cause/Remedy

18 2 Appendix
White patches appear on
output.
Images are partially
blanked-out.
Toner is scattered around
images.
Images are bluish.
Change the paper type setting and try printing again.
Text is smeared. The paper is not appropriate for the machine. Load appropriate paper.
The paper is damp. Replace the paper.
Text is garbled.
Printed output is not the
same as the original data
displayed on the screen.
The machine is set to substitute TrueType fonts with the printer fonts.
Set the printing method of TrueType fonts to [Always Use TrueType
Fonts] under [Specify Font] on the [Advanced] tab of your printer
driver.
Images are skewed. The paper guides are not adjusted to the correct positions. Adjust the
paper guides to the correct positions.
Symptom Cause/Remedy

19
2.7 Problem Solving
There is vertical uneven
density against paper feed
direction.
Log in to Administrator Mode and adjust the uneven density in >
[Device] > [Maintenance] > [Image Quality] > [Density Uniformity
Adjustment (Perpendicular)]. For logging in to Administrator Mode,
refer to “Logging in to Authentication Mode” in Reference Guide -
Operations.
There is uneven density
against paper feed
direction.
Log in to Administrator Mode and adjust the uneven density in >
[Device] > [Maintenance] > [Image Quality] > [Density Uniformity
Adjustment (Paper Feed Direction)]. For logging in to Administrator
Mode, refer to “Logging in to Authentication Mode” in Reference
Guide - Operations.
There is vertical uneven
density in cycles. Log in to Administrator Mode and adjust the uneven density in >
[Device] > [Maintenance] > [Image Quality] > [Print Head Alignment].
For logging in to Administrator Mode, refer to “Logging in to
Authentication Mode” in Reference Guide - Operations.
The color tone is strange. Execute [Calibration] when printing or copying from the printer driver.
For details, refer to "[Image Quality]” of Reference Guide - Operations.
Execute calibration in the print server if printing from it. For
calibration, refer to the manual that came with the print server.
Print quality on postcards
or envelopes is poor.
Unsupported postcards or envelopes are loaded in the machine. Load
appropriate paper.
Check whether the paper type setting on the printer driver properties
screen or Control Panel is configured correctly.
Symptom Cause/Remedy

20 2 Appendix
Tray and Paper Feed Problems
Trouble during Copying
Symptom Cause/Remedy
Paper does not feed
properly.
Paper jams occur.
Multiple sheets feed at
once.
Paper feeds skewed.
Output is wrinkled.
Load the paper correctly. Before loading heavy media, such as labels or
postcards, or envelopes, fan them well to allow air to enter between
each sheet.
The paper is damp. Replace the paper.
Load appropriate paper.
Paper may still wrinkle depending on its type and condition.
Push the trays firmly into the machine.
Install the printer on a level, sturdy surface.
Adjust the paper guides to the correct positions.
Do not add paper to a paper tray that still contains paper. Fan the
paper loaded in the tray well and reload it into the tray. Add paper to
the tray only when the tray is out of paper.
The machine does not
correctly select a paper
tray.
If the paper guides are not positioned correctly, the machine may not
correctly detect the size of the paper loaded. Adjust the paper guides
to the correct positions.
Check whether the tray, paper size and paper type settings on the
printer driver properties screen and Control Panel are configured
correctly.
The paper is dogeared. The paper is dog-eared if it is warped (curled). If the following does not
solve the problem, replace the paper.
Flatten the paper to correct the warped page.
Turn the paper over.
If Tray 1, 2, 3 or 4 has been used, use the Bypass Tray instead of it.
The machine does not
feed paper from the
Bypass Tray.
[Automatically Select] is selected for the [Paper Tray] setting on the
[Tray/Output] tab of the printer driver. Select [Tray 5 (Bypass)] or set
the Bypass Tray for auto tray selection when [Automatically Select] is
specified.
Lead edge of paper is
folded over when the
paper is fed from the
Bypass Tray.
The paper is damp. Replace the paper.
Reduce the paper loaded in the Bypass Tray to 30 sheets or less.
Change the paper loading orientation. Feed paper from Paper Tray 1,
2, 3 or 4.
Symptom Cause/Remedy
The document is not
correctly fed from the
Document Feeder.
Check the minimum size of document that can be loaded on the
Document Feeder and load appropriately sized documents.
Do not feed irregularly sized documents, business cards,
transparencies, or thin documents from the Document Feeder. In
addition, do not feed documents with sticky tags, paper clips, adhesive
tape, or staples.
Adjust the document guides correctly to the document.
When loading documents of mixed sizes, configure settings in [Mixed
Size Originals]. Otherwise, a paper jam will occur. Set [Mixed Size
Originals] to [On].