FujiFilm Revoria Press SC180 Administrator guide

June 2023 GM1820E5-1 Edition 1
FUJIFILM Business Innovation Corp.
Error Code
Revoria Press SC180
Revoria Press SC170

2
This manual may not be edited, modified or copied in whole or part without the written consent of the
publisher.
Parts of this manual is subject to change without prior notice.
If an error code is displayed, any print data remaining in the device and information stored in the device's
memory is not secured.
If an error code is displayed that is not listed in the following table, or if you cannot resolve an error despite
following the instructions described in the table, contact your local representative.
Error Code
Error Code Cause Remedy
002-500 An error occurred during
the scan job.
Execute the operation again. Also, check whether or not the account limit for the
Scan service is set.
003-311 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-313 Failed to access the RAM. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-314 Failed to access the
NVRAM.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-318 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-319 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-338 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-339 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-340 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-341 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-342 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-343 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-344 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-345 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-346 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-347 Failed to access the SD
card.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-348 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
003-700
Too many documents are
set in the document
feeder after clearing the
paper jam.
Check the output, and then replace the documents that have not been copied
yet.

3
003-701
A digital code is
embedded in the
document to restrict
duplication.
Use a document in which no digital code is embedded.
003-703 The Calibration Chart is
not detected correctly. Place the Calibration Chart properly.
003-704
An error is found in the
calibration pattern read,
and the device may be out
of order.
Execute the calibration again.
003-705
Copying is started before
the device exits the Power
Saver mode and detects
the change for the tray
size, when the paper size
set in the tray that has
been changed during the
Power Saver mode.
Cancel copying, and perform the operation for copying again.
003-750
Unable to store any
documents using the 2
Sided Book Copying
feature.
Check the 2 Sided Book Copying settings.
003-751
Unable to process the
document because the
specified scan area is too
small.
Increase the resolution or scan area.
003-752
A mix sized document was
to be scanned at 600 dpi
in Color/2 sided.
Set [Resolution] to [400dpi] or lower, and try scanning again.
003-760
An incompatible
combination of feature is
specified for document
scan conditions.
Confirm the selected options.
003-763
An error occurred when
reading the Calibration
Chart.
Place the Calibration Chart correctly on the document glass.
003-780 Failed to compress the
scanned document.
Reduce the resolution or the ratio for [Reduce/Enlarge] to decrease the data
size, or split the data to send it separately.
003-795
When enlarging/reducing
a scanned document to
the paper size specified,
the reduction/
enlargement ratio exceeds
the allowed range.
Take one of the following measures:
Manually enter a reduction/enlargement ratio.
Change the paper size.
005-275 An error occurred in the
document feeder.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
005-280 An error occurred in the
document feeder.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
005-281 An error occurred in the
document feeder.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
005-282 An error occurred in the
document feeder.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
005-283 An error occurred in the
document feeder.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
Error Code Cause Remedy

4
005-284 An error occurred in the
document feeder.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
005-500 An error occurred in the
document feeder.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
010-319 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-211 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-212 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-213 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-215 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-216 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-218 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-219 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-221 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-222 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-223 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-224 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-225 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-226 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-227 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-228 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-229 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-230 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-231 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-232 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-233 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-234 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-235 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
Error Code Cause Remedy

5
012-236 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-237 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-238 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-239 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-240 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-243 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-246
The Booklet Maker is not
fully inserted completely
into the Finisher.
Completely insert the Booklet Maker into the Finisher, and turn the device off
and then on.
012-247 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-254 Finisher malfunction.
When you pull out a folio storing tray, make sure that it is not in a position where
it touches you and is not to be pulled out. Switch off the device power, make sure
that the touch screen is blank, and then switch on the device power.
012-263 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-265 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-269 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-272 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-273 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-274 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-279 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-286 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-287 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-288 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-290 The finisher front cover is
open.
Close the finisher front cover. Switch off the device power, make sure that the
touch screen is blank, and then switch on the device power.
012-291 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-298 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-319 Finisher malfunction. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-326 Finisher malfunction. Make sure that a paper folding unit is plugged in. Switch off the device power,
make sure that the touch screen is blank, and then switch on the device power.
Error Code Cause Remedy

6
012-327
An error occurred while
download the software for
Inserter controlling.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
012-328
An error occurred while
download the software for
Mini-Hub controlling.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
012-333
An error occurred while
download the software for
Hole punch unit
controlling.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
012-334 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-340
An error occurred while
download the software for
the Crease/Two-sided
Trimmer controlling.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
012-352 An error occurred in the
Inserter.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
012-403 An error occurred in the
finisher. Replace the staple cartridge.
012-405 The staple cartridge needs
to be replaced soon. Prepare a new staple cartridge.
012-406
The booklet staple
cartridge [R2] needs to be
replaced soon.
Prepare a new staple cartridge.
012-407
The booklet staple
cartridge [R3] needs to be
replaced soon.
Prepare a new staple cartridge.
012-416 The finisher's hole punch
waste container is full. Empty the hole punch waste container.
012-417 The finisher's hole punch
waste container is full. Empty the hole punch waste container.
012-419 The trimmer dust box is
full. Dispose cut-off paper waste in the trimmer dust box.
012-420 The punch dust box is full. Dispose paper waste from hole punching in the punch dust box.
012-421 The staple dust box is full. Dispose staple waste in the staple dust box.
012-500 An error occurred in the
finisher.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
013-214 An error occurred in the
folder unit.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-215
An error occurred in
output mechanism of the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-216
An error occurred in
output mechanism of the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-217
An error occurred in
output mechanism of the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-218 An error occurred in the
Inserter.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
Error Code Cause Remedy

7
013-219 An error occurred in the
Inserter.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-221 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-222 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-223 An error occurred in
Square Back Fold Trimmer. Open and close the Finisher Right Door, and then execute the operation again.
013-224 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-225 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-226 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-227 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-228 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-229 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-230 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-231 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-232 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-233 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-234 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-235 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-236 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-237 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-238 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-239 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-240 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-241 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-242 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-243 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
013-246 An error occurred in
Square Back Fold Trimmer. Turn the device off and then on, and then execute the operation again.
Error Code Cause Remedy

8
013-247 An error occurred in the
Inserter.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-248 An error occurred in the
Inserter.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-250 An error occurred in the
Hole punch unit.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-255 The High Capacity Stacker
malfunction.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-256
An error occurred in the
Crease/Two-sided
Trimmer.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-257
An error occurred in the
Crease/Two-sided
Trimmer.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-258
An error occurred in the
Crease/Two-sided
Trimmer.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-259
An error occurred in the
Crease/Two-sided
Trimmer.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-260
An error occurred in the
Crease/Two-sided
Trimmer.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-261
An error occurred in the
Crease/Two-sided
Trimmer.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-262 An error occurred in the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-263 An error occurred in the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-264 An error occurred in the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-265 An error occurred in the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-266 An error occurred in the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-267 An error occurred in the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-268 An error occurred in the
finisher.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-269 An error occurred in the
Hole punch unit.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-270 An error occurred in the
Hole punch unit.
Switch off the power of the device. Once the display on the control panel turns
off, switch on the power of the device.
013-271
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-272
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
Error Code Cause Remedy

9
013-273
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-274
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-275
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-276
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-277
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-278
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-279
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-280
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-281
Failed to verify that Mini-
Hub, a Finisher
component to control
Finishing Transport, is
installed.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
013-282
Failed to verify that Mini-
Hub, a Finisher
component to control
Finishing Transport, is
installed.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
013-283
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-284
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
013-285 A paper jam occurred in
the finisher. Remove the jammed paper, and then give print command again.
013-293 An error occurred in the
finisher.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
013-294 An error occurred in the
finisher.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
013-295 An error occurred in the
finisher.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
013-296 An error occurred in the
finisher.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
013-297
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
Error Code Cause Remedy

10
013-298
An error occurred in the
Crease/Two-sided
Trimmer.
Open and close the cover of the Crease/Two-sided Trimmer, and then perform
the same operation again.
014-239 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
014-240 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
014-241 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
014-242 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
014-243 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
014-244 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
014-245 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
014-246 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-210 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-211 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-212 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-213 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-214 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-215 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-217 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-218 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-219 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-220 An error occurred in the
document feeder.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-230 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-232
An error occurred during
initialization of the high
compression board.
Otherwise, the high
compression board is not
supported on your device.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-233 An error occurred in the
software.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
Error Code Cause Remedy

11
016-234
An error occurred in the
Authentication feature of
the device.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-235
An error occurred in the
Authentication feature of
the device.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-236
An error occurred in the
Authentication feature of
the device.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-237
An error occurred in the
Authentication feature of
the device.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-238
An error occurred in the
Authentication feature of
the device.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-239
An error occurred in the
Authentication feature of
the device.
Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-241 IP FAX[SIP] Kit is not
installed. The optional IP FAX[SIP] Kit is required.
016-242 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-244
Automatic update of the
self-signed certificate
failed.
Turn the device off and then on, and then execute the operation again.
016-248 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-310 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-311 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-312 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-315 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-316 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-317 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-318 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-319 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-321 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-322 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-323 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-324 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
Error Code Cause Remedy

12
016-325 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-326 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-327 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-335 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-336 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-337 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-345 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-346 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-347 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-348 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-349 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-350 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-351 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-353 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-354 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-355 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-356 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-357 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-359 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-361 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-362 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-364 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-365 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-366 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-367 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
Error Code Cause Remedy

13
016-369 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-370 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-371 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-372 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-383 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-384 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-400
The user name or
password for 802.1x
authentication does not
match in the setting of
Ethernet 1.
Confirm and correctly enter the user name or password in the setting of Ethernet
1. If the error still is not resolved, check whether the network environment is set
correctly.
016-401
The 802.1x authentication
method cannot be
processed in the setting of
Ethernet 1.
Set the authentication method of the device to the same method as set for the
authentication server in the setting of Ethernet 1.
016-402
The authentication
connection of Ethernet 1
timed out.
Confirm the network connection of Ethernet 1 and switch setting of the
authentication device physically connected to the device via a network, and
check whether it is connected to the device correctly.
016-403 The root certificate of
Ethernet 1 did not match.
Confirm the authentication server and store the root certificate of the server
certificate of the authentication server into the device.
If you cannot acquire the root certificate of the server certificate, disable [Server
Certificate Verification] of [IEEE 802.1X Settings] of Ethernet 1 on the touch
screen.
016-404
802.1x authentication
error for Ethernet 1
occurred.
Execute the operation again.
016-405
An error occurred in the
certificate stored in the
device.
Initialize the certificate.
016-406 An error occurred in the
SSL client certificate.
Take one of the following measures:
1. Store an SSL client certificate in the device, and set it as the SSL client
certificate.
2. If an SSL client certificate cannot be set on the device, select an option other
than [EAP-TLS] in [Authentication Method].
016-407
There is a problem with
the customization
program set for the
machine.
Modify the customized program and install it again.
016-408
There is a problem with
the customization
program set for the
machine.
Modify the customized program and install it again.
016-409
There is a problem with
the customization
program set for the
machine.
Modify the customized program and install it again.
Error Code Cause Remedy

14
016-410
There is a problem with
the customization
program set for the
machine.
Modify the customized program and install it again.
016-411
There is a problem with
the customization
program set for the
machine.
Modify the customized program and install it again.
016-412
There is a problem with
the customization
program set for the
machine.
Modify the customized program and install it again.
016-421 A paper tray is removed
from the device. Insert the removed paper tray to the device.
016-422 The device is off-line.
Perform the following:
When another error message is displayed, solve the problem first.
When the printer is in maintenance mode, complete the maintenance
operation.
When another device is accessing the device, wait until the access is complete.
If the problem persists, switch off the device power, make sure that the touch
screen is blank, and then switch on the device power.
016-423 The device is off-line.
Perform the following:
When another error message is displayed, solve the problem first.
When a user is using the device control panel, complete the user operation.
When another device is accessing the device, wait until the access is complete.
If the problem persists, switch off the device power, make sure that the touch
screen is blank, and then switch on the device power.
016-424 The device is in Power
Saver mode.
Exit the Power Saver mode. If the problem persists, switch off the device power,
make sure that the touch screen is blank, and then switch on the device power.
016-425 The device is in Power
Saver mode.
Exit the Power Saver mode. If the problem persists, switch off the device power,
make sure that the touch screen is blank, and then switch on the device power.
016-427
The user name or
password for 802.1x
authentication did not
match in the setting of
Ethernet 2.
Confirm and correctly enter the user name or password in the setting of Ethernet
2. If the error still is not resolved, check whether the network environment is set
correctly.
016-428
The 802.1x authentication
method cannot be
processed in the setting of
Ethernet 2.
Set the authentication method of the device to the same method as set for the
authentication server in the setting of Ethernet 2.
016-429
The authentication
connection of Ethernet 2
timed out.
Confirm that the setting of the authentication server connected to Ethernet 2 of
the device is correct, and check whether the authentication server is connected
correctly.
016-430
Set root certificate on
Ethernet2 side did not
match.
Confirm the authentication server and store the root certificate of the server
certificate of the authentication server into the device.
If you cannot acquire the root certificate of the server certificate, disable [Server
Certificate Verification] of [IEEE 802.1X Settings] of Ethernet 2 on the touch
screen.
016-431 An internal error occurred. Execute the operation again.
016-432
An error occurred in the
SSL client certificate of
Ethernet 2.
Take one of the following measures:
Store an SSL client certificate in the device to set the SSL client certificate.
If an SSL client certificate cannot be set on the device, select an option other
than [EAP-TLS] in [Authentication Method].
Error Code Cause Remedy

15
016-438 An error occurred. Check if the network cable disconnected or the Syslog Server is not active.
Ensure the connection between device and the Syslog Server.
016-439 There is firmware that can
be updated. No measure is required.
016-441 The image quality is being
adjusted. No measure is required. Wait for a while.
016-442 It is currently under
automatic maintenance. No measure is required. Wait for a while.
016-443 The dew condensation
may occur.
Follow the instruction displayed on the control panel screen and perform the
operation.
016-450 The SMB host name
already exists. Change the host name.
016-453
Updating of the IPv6
address and host name for
the DNS server failed.
Check whether the IP address of the DNS server is set correctly.
016-454 Unable to retrieve the IP
address from DNS. Confirm the DNS configuration and IP address retrieve setting.
016-455 Connection to the SNTP
server timed out.
Confirm the network cable connection and the IP address of the SNTP server are
correct.
016-456
Received a message from
the SNTP server stating
that the server is not
synchronized with the
standard time source.
Confirm the SNTP server settings.
016-461
When [Assurance Level]
under the [Transfer Image
Log] is set to [High], you
may not be able to create
a new job because of a
restriction resulting from
the congestion of
unforwarded image logs.
Confirm the status of the server managing the image logs and the network
status, and eliminate the source obstructing image log forwarding to the image
log server.
Take one of the following measures:
Confirm the forwarding settings, and then forward all un-forwarded logs.
Change the [Assurance Level] to [Low]. In this case, the image logs may not be
forwarded and may be deleted successively.
When using the Image Log Kit (PostScript), and you switch the device power off
and then on, or when the device restarts automatically, switch off the device
power, make sure that the touch screen is blank, and then switch on the device
power.
016-500 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-501 An error occurred. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power.
016-503
Unable to resolve the
SMTP server name when
sending e-mail.
Check on Internet Services whether the SMTP server settings are correct. Also,
confirm whether the DNS server settings are correct.
016-504
Unable to resolve the
POP3 server name when
sending e-mail.
Check on Internet Services whether the POP3 server settings are correct. Also,
confirm whether the DNS server settings are correct.
016-505
Unable to log into the
POP3 server when
sending e-mail.
Check on Internet Services whether the user name and password used on the
POP3 server are correct.
016-506
Unable to write the image
log because the image log
storage space is
insufficient on the device.
Execute the job again. If the error still is not resolved, take one of the following
measures:
Delete unnecessary image logs
Change the [Assurance Level] for image logs to [Low]
In this case, the contents of the logs are not secured.
Error Code Cause Remedy

16
016-507
When using the Image Log
Control feature, failed to
forward the image log to
the server.
Either set the forwarding rule for image logs from the server to the device, or set
[Log Transfer] in [Transfer Image Log] to [Disabled].
016-508
When using the Image Log
Control feature, failed to
forward the image log to
the server.
Either set the forwarding rule for image logs from the server to the device, or set
[Log Transfer] in [Transfer Image Log] to [Disabled].
016-509
When using the Image Log
Control feature, failed to
forward the image log to
the server because the
forwarding rule for image
logs from the server to the
device has not been set.
Set the forwarding rule for image logs from the server to the device.
016-510
When using the Image Log
Control feature, failed to
forward the image log to
the server because the
forwarding rule for image
logs from the server to the
device has not been set.
Set the forwarding rule for image logs from the server to the device.
016-511
When using the Image Log
Control feature, failed to
forward the image log to
the server because the
forwarding rule for image
logs from the server to the
device has not been set
correctly.
Confirm the forwarding rule for image logs from the server to the device.
016-512
When using the Image Log
Control feature, failed to
forward the image log to
the server because the
forwarding rule for image
logs from the server to the
device has not been set
correctly.
Confirm the forwarding rule for image logs from the server to the device.
016-513
An error occurred in
connecting to the SMTP
server. Probable causes
are as follows:
1. The SMTP server or
network may be
overloaded.
2. The source port number
for SMTP is incorrect.
For 1, wait for a while, and then execute the operation again.
For 2, confirm whether the source port number for SMTP is correct.
016-514
An error occurred during
processing of an XPS
document.
If an error occurred while printing from a driver which supports XPS, print from
the application using another print driver (PCL, etc.).
If an error occurred while direct printing an XPS document (such as
ContentsBridge Utility, E-mail, and Media Print - Text), print using the print
driver (PCL, etc.) from XPS Document Viewer.
Note
XPS stands for XML Paper Specification.
Error Code Cause Remedy

17
016-515
There was insufficient
memory during processing
of an XPS document.
Take one of the following measures:
Set [Image Quality] to [Standard] in the printer driver.
Increase the amount of memory.
Print using the print driver (PCL, etc.) from XPS Document Viewer.
Note
XPS stands for XML Paper Specification.
016-516
The Print Ticket included
in the XPS document
includes an invalid
description or a print
setting not supported by
the device.
Check whether there is a problem with the method of using the application that
sent the print job, or with the content of the print instruction.
If your application usage and print instruction are correct, check with the
application manufacturer that sent the print job for operations of the
application, not with our company.
Note
XPS stands for XML Paper Specification.
016-517
There is an error in the
content described in the
PostScript file.
Print with the PostScript driver. Furthermore, modify ProcessColorModel
described in the PostScript file so that the color mode does not change.
016-519
The number of pages
reached the maximum
number of pages
specified, and the print job
is terminated.
Have your system administrator change the maximum limit of printable pages.
016-520 An error occurred with the
storage.
Execute the operation again. Also change the output file format and color mode.
If the problem is not resolved, switch off the device power, make sure that the
touch screen is blank, and then switch on the device power. And then perform
the above operation again.
016-521
The IC Card Reader
(optional) is disconnected
from the device while
scanning the data with
digital signature.
Switch off the device power and connect the IC Card Reader, and then switch on
the device power.
016-522
LDAP server SSL
authentication error.
Unable to acquire an SSL
client certificate.
The LDAP server is requesting an SSL client certificate. Set an SSL client
certificate on the device.
016-523
LDAP server SSL
authentication error. The
server certificate data is
incorrect.
The device cannot trust the SSL certificate of the LDAP server. Register the root
certificate for the LDAP server's SSL certificate to the device.
016-524
LDAP server SSL
authentication error. The
server certificate will
expire soon.
Change the SSL certificate of the LDAP server to a valid one. You can clear this
error by selecting [System] > [Security Settings] > [SSL/TLS Settings] of the
Internet Services on the device, and selecting [Disabled] for [LDAP - SSL/TLS
Communication]; however, note that selecting this option does not ensure the
validity of the LDAP server.
016-525
LDAP server SSL
authentication error. The
server certificate has
expired.
Change the SSL certificate of the LDAP server to a valid one. You can clear this
error by selecting [System] > [Security Settings] > [SSL/TLS Settings] of the
Internet Services on the device, and selecting [Disabled] for [LDAP - SSL/TLS
Communication]; however, note that selecting this option does not ensure the
validity of the LDAP server.
016-526
LDAP server SSL
authentication error. The
server name does not
match the certificate.
Set the same LDAP server address to the device and to the SSL certificate of the
LDAP server. You can clear this error by selecting [System] > [Security Settings]
> [SSL/TLS Settings] of the Internet Services on the device, and selecting
[Disabled] for [LDAP - SSL/TLS Communication]; however, note that selecting
this option does not ensure the validity of the LDAP server.
Error Code Cause Remedy

18
016-527
LDAP server SSL
authentication error. This
is an SSL authentication
internal error.
An error occurred in the software.
016-528
You are logged out of the
IC Card authentication
mode while scanning the
data with a digital
signature.
Log in to the device with the IC Card, and then execute the operation again.
016-529
An error occurred when
connecting to the Remote
Download server. There
was no response from the
server within the specified
time (45 seconds).
Confirm the network connection. Check whether the Remote Download server is
correctly set on the network.
016-533
Kerberos server
authentication protocol
error.
The time difference between the device and the Kerberos server exceeded the
clock skew limit value set on the Kerberos server. Check whether the clocks on
the device and Kerberos server are correctly set. Also check whether the
summer time and the time zone are correctly set on the device and Kerberos
server.
016-534
Kerberos server
authentication protocol
error.
The domain set on the device does not exist on the Kerberos server, or the
Kerberos server address set on the device is invalid for connection. Check
whether the domain name and the server address have been correctly set on the
device. For connection to Windows Server, specify the domain name in
uppercase.
016-535
The specified file does not
exist on the Remote
Download server.
Confirm the file.
016-536
An error occurred when
accessing the DNS prior to
connecting to the Remote
Download server.
Confirm the connection with the DNS. Also check whether the Remote
Download server name is registered to the DNS.
016-537
Could not connect to the
Remote Download server.
The port of the destination
Remote Download server
is not open.
Confirm the port in the network settings.
016-538
An error occurred when
writing the remote
download file to the
storage. The file obtained
from the Remote
Download server could
not be written to the
storage.
Confirm the amount of available space, and delete files that are no longer
required. Alternatively, replace the storage.
016-539
Kerberos server
authentication protocol
error.
An error occurred in the software.
016-543
The specified domain was
deleted from the
application linked.
Select [Save] on the [Domain] screen, and update the domain information, or
add the domain to the application linked.
Error Code Cause Remedy

19
016-545
The time difference
between the application
linked and Active
Directory exceeds the
maximum clock skew of
the Kerberos sever
specified in Active
Directory.
Adjust the times of the computer of the active directory and the computer on
which the application linked is installed. Also, if the Windows Time Service of the
computer on which the application linked is installed has stopped, start the
service.
016-546
A Local User tried to
obtain the information of
another user.
Contact one of the following support desks according to the product you are
using for inquiries.
Your local representative
016-548
The device is not
registered in the
application linked.
Register the device in the application linked.
016-553
The application linked
does not support the
interface version of the
device.
You must upgrade the version of the application linked. Check whether the
device supports the upgrade version.
016-554
The login name or
password used for domain
user authentication of the
application linked is
invalid.
Correctly set the login name and password used for domain user authentication
of the application linked.
016-555
Connection to the
application linked to the
database or the active
directory timed out.
Check whether you can connect from the application linked to the database or
the active directory.
016-556
Connection to the
application linked to the
database timed out
because of an overload.
Because the service is overloaded, wait for a while, and then execute
authentication again. If the error still is not resolved, check the application
linked.
016-557
An internal error of the
application linked
occurred.
Check the application linked.
016-558
The device received an
unknown error from the
application linked.
Contact one of the following support desks according to the product you are
using for inquiries.
Your local representative
016-559
A remote download
parameter error occurred.
An invalid value is set for
essential system data.
Confirm the settings for essential system data.
016-560
A communications error
occurred between the
device and the application
linked.
Check whether the network cable is connected, and confirm the settings of the
application linked. Also, print a Configuration Report, and if the DNS address of
the server is set to "Server Name / IP Address", check whether DNS is enabled.
016-562
Multiple entries
containing the same IC
Card information were
found in the guest
database of Active
Directory or the
application linked.
Correct the guest database entries of Active Directory or the application linked
so that they do not contain the same IC Card information.
Error Code Cause Remedy

20
016-563
The job cannot continue
because there is
insufficient memory for
the Image Extension Kit.
Select Standard for the image quality.
016-564 Failed to authenticate the
Remote Download server. Confirm the login name and password to access the Remote Download server.
016-565 Backup failed.
Make sure that the USB memory device is inserted securely. If this error occurs
during data backup, make sure on your computer that a folder named “backup”
exists in the USB memory device.
016-566 Backup or restoration
failed.
For backup, store the firmware download file in the “dwld” folder of your USB
memory device, and attach the USB memory device to the printer. For
restoration, make sure that the versions of software are the same as those for
backup. Make sure that the backup files are created by your printer.
016-567
The capacity is not
sufficient for backup or for
data encryption.
Delete existing backup files to make free space.
016-568
Access to storage or USB
failed, or the backup file
for restoration may have a
problem.
Delete existing backup files. For USB backup or restoration, make sure that the
USB memory device is installed correctly. If the error is repeated, format the USB
memory device on your computer.
016-569 An error of the application
linked.
Contact one of the following support desks according to the product you are
using for inquiries.
Your local representative
016-574
The device failed to
transfer data using FTP of
the Scan service because
the host or server name of
the FTP server could not
be resolved when
accessing the DNS server.
Confirm the connection to the DNS server. Check whether the FTP server name is
registered correctly on the DNS server.
016-575
The device failed to
transfer data using FTP of
the Scan service because
the DNS server address
was not registered on the
device.
Specify the correct DNS server address. Or, specify the destination FTP server by
using its IP address.
016-576
The device failed to
transfer data using FTP of
the Scan service because
it could not connect to the
FTP server.
Ensure that both the destination FTP server and the device are available for
network communications, by checking the following conditions:
The IP address of the server is set correctly.
The network cables are plugged in securely.
016-577
Unable to connect to the
FTP service of the
destination server.
Take one of the following measures:
Check whether the FTP service of the server is activated.
Check whether the FTP port number of the server is correctly registered on the
device.
016-578
The device failed to
transfer data using FTP of
the Scan service because
of unsuccessful login to
the FTP server.
Check whether the login name (user name) and password are correct.
Error Code Cause Remedy