GAI-Tronics RED ALERT User manual

Pub. 42004-441H
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: [phone]
VISIT WWW.GAI-TRONICS.COMFOR PRODUCTLITERATUREAND MANUALS
GAI - TR ON ICS ®
A H U B B E L L C O M P A N Y
Hands-free VoIP Telephone Manual
TA B L E O F CO N T E N T S
Confidentiality Notice.....................................................................................................................1
Product Overview............................................................................................................................1
SystemRequirements and Limitations..........................................................................................2
Tips for VoIP Subscribers.............................................................................................................3
Features and Functions.................................................................................................................3
Operation.........................................................................................................................................3
Placing an Auto-dial Emergency Call............................................................................................3
Placing an Auto-dial Non-Emergency Call....................................................................................4
Placing a General Telephone Call.................................................................................................4
Receiving a Call ............................................................................................................................4
Multicast Broadcast......................................................................................................................4
Monitoring and Reporting ............................................................................................................5
Installation......................................................................................................................................5
General Information.....................................................................................................................5
Safety Guidelines ..........................................................................................................................6
Station Placement.........................................................................................................................6
Security Hardware........................................................................................................................6
Conduit Installation Details (Surface-Mount Models)...................................................................7
Models 393-700, 393AL-700, and 394AL-702 (Surface Mount Applications).................................8
Models 397-70xand 398-70x(Stanchion/Flush-Mount Applications)..........................................10
Models 397-70xFS and 398-701FS (Flush-Mount Applications)..................................................15
Setup..............................................................................................................................................18
FieldWiring................................................................................................................................18
Power......................................................................................................................................................................................18
Network .................................................................................................................................................................................18
I/O...........................................................................................................................................................................................20
Recommended Cabling ....................................................................................................................................................... 20
VoIP Telephone Input Contacts..................................................................................................21
VoIP Telephone Output Contacts ...............................................................................................21

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HANDS-FREEVOIP TELEPHONEMANAUL
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: [phone]
VISIT WWW.GAI-TRONICS.COMFOR PRODUCTLITERATUREAND MANUALS
Status Indication.........................................................................................................................21
Power......................................................................................................................................................................................21
Heartbeat................................................................................................................................................................................21
EACT .....................................................................................................................................................................................21
GAI-Tronics Strobe Connection..................................................................................................22
Programming ................................................................................................................................23
VoIP PCBA Setup.......................................................................................................................23
VoIP PCBA Initial Network Configuration ....................................................................................................................23
Maintenance..................................................................................................................................24
General Information...................................................................................................................24
Preventive Maintenance forModels 397-70x, 397-70xFS, 398-70x, and 398-701FS.....................24
Cleaning.................................................................................................................................................................................24
Prevention..............................................................................................................................................................................24
Service ........................................................................................................................................24
Troubleshooting..........................................................................................................................25
Specifications.................................................................................................................................26
Replacement and Optional Parts.................................................................................................28

PUB.42004-441H
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 800-492-1212 Fax: [phone]
VISIT WWW.GAI-TRONICS.COMFOR PRODUCTLITERATUREAND MANUALS
GAI - TR ON ICS ®
A H U B B E L L C O M P A N Y
Hands-free VoIP Telephone Manual
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide, which contains
sensitive business and technical information, that is confidential and proprietary to GAI-Tronics.
GAI-Tronics retains all intellectual property and other rights in or to the information contained herein,
and such information may only be used in connection with the operation of your GAI-Tronics product or
system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any
third party.
Product Overview
RED ALERT®Hands-free VoIP Telephones are designed for connection to a 10/100 Mb Ethernet
network. These telephones willoperate from Power-over-Ethernet (POE) or an external 24 to 48 V dc
power source. The VoIP Telephones provide direct point-to-point communications between personnel
throughout the facility over the existing LAN and can be utilized for multicast broadcasts. All models are
weatherproof ratedas 3R (rainproof).
In addition to providing standard telephone operation, RED ALERT®VoIP telephones feature real-time
alarm reporting that enables system supervisors to monitor a telephone’s activity and address caller needs
or maintenance issues immediately. Also, four user-configurable inputs and two outputs have been
provided for customer use.
The RED ALERT®VoIP Telephones listed in Table 1 are detailed in this manual:

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Table 1. Model Chart
Model
Description
393-700
Surface-Mount VoIP Telephone,weatherproof, yellow engineered plastic enclosure, HELP
auto-dial push button, and CALL RECEIVED WHEN LIT LED.
393AL-
700
Surface-Mount VoIP Telephone,weatherproof, cast-aluminum enclosure painted safety
yellow, HELP auto-dial push button, and CALL RECEIVED WHEN LIT LED.
394AL-
702
Surface-Mount VoIP Telephone,weatherproof, cast-aluminum enclosure painted safety
yellow, HELP auto-dial push button, CALL (off-hook) button, 12-button Braille keypad, and
CALL RECEIVED WHEN LIT LED.
397-700
Flush-Mount VoIP Telephone,weatherproof, brushed stainless steel front panel, HELP auto-
dial push button, and CALL RECEIVED WHEN LIT LED.
397-
700FS
Flush-Mount Compact VoIP Telephone,weatherproof, brushed stainless steel front panel,
HELP auto-dial push button, and CALL RECEIVED WHEN LIT LED. This telephone is
functionally identical to Model397-700.
397-701
Flush-Mount VoIP Telephone,weatherproof, brushed stainless steel front panel, HELP auto-
dial push button, ASSISTANCE auto-dial push button, and CALL RECEIVED WHEN LIT LED.
397-
701FS
Flush-Mount Compact VoIP Telephone,weatherproof, brushed stainless steel front panel,
HELP auto-dial push button, ASSISTANCE auto-dial push button, and CALL RECEIVED
WHEN LIT LED. This telephone is functionally identical to Model 397-701.
397-702
Flush-Mount EmergencyTelephone, weatherproof, brushed stainless steel front panel, and
two CALL auto-dial push buttons.
398-701
Flush-Mount VoIP Telephone,weatherproof, brushed stainless steel front panel, CALL (off-
hook) push button, 12-button Braille keypad, and CALL RECEIVED WHEN LIT LED. This
telephone is simply a rugged, hands-free telephone, which is not intendedforemergency
use.
398-
701FS
Flush-Mount Compact VoIP Telephone,weatherproof, brushed stainless steel front panel,
CALL (off-hook) push button, 12-button Braille keypad, and CALL RECEIVED WHEN LIT LED.
This telephone is simply a rugged, hands-free telephone, which is not intended for
emergency use. This telephone is functionally identical to Model 398-701.
398-702
Flush-Mount VoIP Telephone,weatherproof, brushed stainless steel front panel, HELP auto-
dial push button, CALL (off-hook) button, 12-button Braille keypad, and CALL RECEIVED
WHEN LIT LED.
System Requirements and Limitations
The VoIP telephones require Power-over-Ethernet (POE) or a local 24 to 48 V dc power source for
operation. Two VoIP telephones can be connected in a peer-to-peer configuration without the need for a
LAN. However, a 10/100 BaseT Ethernet network with a Session Initiation Protocol (SIP) server is
required for systems containing three or more VoIP telephones. Conferences are limited by the
customer’s LAN media capabilities and the services available at each end point.

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In addition to direct point-to-point dialing (peer-to-peer), directly or via a SIP server, each telephone is
capable of receiving a multicast broadcast. Multicast allows a single audio stream to be sent to multiple
end points simultaneously to achieve multi-point paging or public address functionality over IP.
Multicast requires the use of a SIP server that specifically supports multicast functionality and each
telephone must be configured (enabled) to receive multicast packets.
Tips for VoIP Subscribers
If you have or are thinking of subscribing to an interconnected VoIP service, you should:
Provide your accurate physical address to your interconnected VoIP service provider to ensure that
emergency services can quickly be dispatched to your location.
Be familiar with your VoIP service provider’s procedures for updating your address and promptly
update address information in the event of a change.
Have a clear understanding of any limitations of your 911 service.
Inform children, babysitters, and visitors about your VoIP service and its 911 limitations, if any.
If your power is out or your internet connection is down, be aware that your VoIP service may not
work. Consider installing a backup power supply, maintaining a traditional telephone line, or having
a wireless telephone as a backup.
If you have questions about interconnected VoIP and 911 or about VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Features and Functions
The RED ALERT®Voice-Over-internet Protocol(VoIP) hands-free telephones include the following
features:
SIP compatible (RFC3261)
Automatic call divert (memory list)
Weather and vandal-resistant
Real-time alarm reporting via email, syslog, or TMA software
Power-over-Ethernet compatible
Configurable via web page, serial link or download
Four auxiliary inputs, two volt-free contact outputs
Multicast capability, up to eight addresses
ADA Compliant
Operation
Placing an Auto-dial Emergency Call
Models 393-700, 393AL-700, 394AL-702, 397-700, 397-700FS, 397-701, 397-701FS,
and 398-702
To place an emergency call:
1. Press the HELPpush button to place an immediate call to a preprogrammed emergency number;
typically a security office or 911.

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2. The CALL RECEIVED WHEN LIT LED will light steady in accordance with the Americans with
Disabilities Act (ADA) when the call is answered.
3. The call cannot be terminated by the initiator. The call is terminated by any of the following: the
receiving caller hangs up, the defined timeout for call duration is exceeded, or the SIP server
disconnects the call.
Placing an Auto-dial Non-Emergency Call
Models 397-701, 397-701FS, and 397 -702
To place a non-emergency call:
1. Press the ASSISTANCE push button to place an immediate call to a preprogrammed non-emergency
number (garage, dorm, etc.).
2. The CALL RECEIVED WHEN LIT LED, will light steady in accordance with the Americans with
Disabilities Act (ADA) when the call is answered.
3. The call is terminated by the any of the following: pressing the ASSISTANCE push button again, the
receiving caller hangs up, the defined timeout for call duration is exceeded, or the SIP server
disconnects the call.
Placing a General Telephone Call
Models 394AL-702, 398-701, 398-701FS, and 398-702
To place a general telephone call:
1. Press the CALLpush button.
2. Wait for the dial tone.
3. Use the keypad to dial the desired number.
4. The CALL RECEIVED WHEN LIT LED will light steady in accordance with the American with
Disabilities Act (ADA) when the call is answered.
5. The call is terminated by any of the following: pressing the CALLpush button again, the receiving
caller hangs up, the defined timeout for call duration is exceeded, or the SIP server disconnects the
call.
Receiving a Call
When a RED ALERT®VoIP Emergency Telephone is called, the unit automatically goes off-hook (auto-
answer) and a conversation can take place.
Multicast Broadcast
When making a multicast call, the SIP server will send a paging request to a specific IP address and
expect multiple telephones to accept and play the subsequent audio. GAI-Tronics VoIP telephones can be
programmed for up to eight multicast addresses to permit the receipt of multicast broadcasts from
different sources or toenable zoning of broadcasts. Each multicast address can be assigned a priority (via
programming) to define broadcast override. A telephone with multicast enabled can still make and
receive normal calls (peer-to-peer or SIP server). Normal calls can be assigned a priority level, defining
whether calls can override multicasts or vice versa.

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Monitoring and Reporting
Each telephone can recognize and generate several hardware andconfiguration fault condition alarms.
These alarms can be signaled to a remote site using three methods:
Syslog output over TCP
SMTP mail message
Telephone Management Application (TMA) software (purchased separately)
NOTE:Use of the TMA maintenance software application permits “system” monitoring and data
collection/reporting from a central location.
Available alarms are:
Handset integrity loop (if applicable)
Configuration error
Cold reset (power cycle)
Warm reset (internal command)
Keypad error (if applicable)
Key hook (off hook status, if applicable)
Register fail (unsuccessful SIP registration)
Audio Path Test (speaker/microphone test)
Installation
General Information
WARNING
This product can contain hazardous voltages. Always remove power to this
station and any associatedequipment before beginning any installation.
CAUTION
Do not install this equipment in areas other than those indicatedon the
approval listing in the “Specifications” sectionof this manual. Such installation may cause asafety
hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
NOTE:This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Depending upon the wiring and features used on this device, additional
precautions may be necessary not to cause harmful interference. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.

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Safety Guidelines
When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the
safety of all personnel:
Do not install wiring during a lightning storm.
Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have anearth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system. A category 5 data line
lightning surge protector is recommended for telephones subject to any electrostatic discharge (e.g.
lightning).
Do not install jacks in wet locations unless the jack is specifically designed for wet locations.
Station Placement
To prevent feedback problems in the system, volume settings, and station placement must be taken into
consideration. Unpleasant feedback problems can be reduced by:
Pointing the telephone away from other telephones located nearby
Reducing volume levels
Security Hardware
All of the telephones described in this manual are vandal-resistant. The front panel for each telephone
covered in this manual is attached to its enclosure with security screws. A GAI-Tronics Model 233-001
Security Screwdriver or Torx T-25 security head tip (sold separately) is required for installing the
telephone.

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Conduit Installation Details (Surface-Mount Models)
GAI-Tronics recommends installing Ethernet and power lines in conduit to protect against accidental
damage and vandalism. To prevent moisture from entering the enclosure, the following is recommended:
Conduit should enter the enclosure from the bottom.
Sealed fittings should be installed at all cable entry points.
Silicone sealant or equivalent should be applied around and inside all conduit entries.
Please refer to the examples below for the recommended conduit installation details.
Figure 1. Bottom entry conduit recommended for
non-metallic enclosures
Figure 2. Top entry conduit installation for non-
metallic enclosures (NOT recommended)
Figure 3. Bottom entry conduit installation details
for metallic enclosures
Figure 4. Top entry conduit installation details for
metallic enclosures (NOT recommended)

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Models 393-700, 393AL-700, and 394AL-702 (Surface Mount Applications)
The mounting and wiring instructions are as follows:
1. Remove the four security screws from the
front panel.
2. Position the enclosure on the mounting
surface. The enclosure provides four 0.28-inch
mounting holes in a 7.0 8.5-inch hole pattern.
Secure the enclosure to its mounting surface with
four ¼-inch diameter bolts of the appropriate
length for the surface.
NOTES:
1. When using the GAI-Tronics Model 231-001
Pole Mounting Kit, follow the mounting
instructions provided in the kit.
2. When mounting outdoors, installation of a surge
suppresser (customer-supplied) on the Ethernet
line is recommended.
3. For Model 393-700 only: Create a conduit
access hole using a Greenlee-type punch that is
equivalent in size to the conduit diameter. Bottom
entry is strongly recommended. Insert a conduit
fitting in the access hole.
4. Install conduit as required. Refer to conduit installation details on page 7.
NOTE:Use silicone sealant or equivalent around and inside all conduit entries.
5. Pull the Ethernet cable through the conduit and install the cable as shown in the “Field Wire
Installation” section on page 18.
6. Connect any desired peripheral devices. Refer to page 22 for connection information.
7. Perform the initial programming of the telephone. Refer to the “Programming” section on page 23.
8. Verify operation by calling to and from another telephone. Verify operation of peripheral equipment.
9. Complete the installation by attaching the front panel assembly to the rear enclosure using the four
security screws, 10–12 in-lbs. of torque recommended.
Figure 5. Model 393-700 VoIP Telephone in a
Non-metallic Enclosure

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Figure 6. Model 393AL-700 Figure 7. Model 394AL-702
Figure 8. Component Locations for Models 393-700, 393AL-700, and 394AL-702

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Models 397-70 x and 398-70 x (Stanchion/Flush-Mount Applications)
The mounting and wiring instructions are as follows:
Figure 9. Model 397-700 Figure 10. Model 397-701
1. Use the supplied back box to mount the Model 397-700, 397-701, 398-701 and 398-702 VoIP
Telephones in flush-mount applications or in a GAI-Tronics Model 234 Series Stanchion. Mount the
back box to the structure using the appropriate hardware. Refer to Figure 15 cutout dimensions.
NOTES:
When installing a RED ALERT®Flush-mount VoIP Telephone in a GAI-Tronics 236-00xSeries
or 238-001 Surface-Mount Enclosure, the front panel assembly mounts directly to the enclosure
(back box is not required.)
When mounting outdoors, the installation of a (customer-supplied) surge suppressor on the
Ethernet line is recommended, and the power line, if used.
2. Remove a tapered plug from one of the cable entry holes in the back box, and install the cable and
cable fitting. See the “Field Wire Installation” section on page 18.
3. Use silicone sealant or equivalent around and inside all conduit entries.
4. Connect any desired peripheral devices. Refer to page 22 for connection information.
5. Perform the initial programming of the telephone. Refer to the “Programming” section beginning on
page 23.
6. Verify operation by calling to and from another telephone. Verify operation of peripheral equipment.
7. Attach the telephone’s front panel to the mounting flanges of the back box using the six supplied
#10-32 security screws and washers, 10–12 in-lbs. of torque recommended.

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Figure 11. Model 397-702
R
Figure 12. Model 398-701
Figure 13. Model 398-702

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Figure 14. Component Locations for Model 398-70x

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Figure 15. Flush-Mount VoIP Telephone Mounting Details

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Figure 16. Cutout for Model 397-70x and 398-70x

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Models 397-70 x FS and 398-701FS (Flush-Mount Applications)
The compact models are designed to be installed in flush mount openings measuring 7.75 H ×5.75 W
inches utilizing a six-hole mounting pattern. The mounting and wiring instructions are as follows:
R
Figure 17. Model 397-700FS
R
Figure 18. Model 397-701FS
1. Remove the back box from the front cover.
NOTES:
When mounting outdoors, the installation of a (customer-supplied) Ethernet surge suppressor is
recommended. A power line surge suppressor (customer supplied) should also be installed if
local power is used.
2. Remove the tapered plug(s) as necessary from cable entry holes and feed all cabling into the back
box. See the “Field Wiring” section on Page 18.
3. Connect all cables per the instructions in the “Field Wiring” section.
4. Connect any desired peripheral I/O devices, referring to Figure 22, Figure 23, and the instructions on
page 20 for connection information.
5. Re-install the back box.
6. Perform the initial programming of the telephone. Refer to the “Programming” section beginning on
page 23.
7. Verify operation by calling to and from another telephone. Verify operation of peripheral equipment.
8. Complete the installation by attaching the front panel assembly to the mounting surface using the
security screws, 10 to 12 in-lbs. of torque recommended.

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R
Figure 19. Model 398-701FS
Figure 20. Model 397-700FS, 397-701FS, and 398-701FS Back Box

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Figure 21. Cutout for Model 397-700FS, 397-701FS, and 398-701FS

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Setup
Field Wiring
After all the field wires are pulled through the rear enclosure, installall connections as indicated below.
Refer to Figure 22 for wiring details. Refer to Table 5 on page 20 for the recommended conductor sizes.
NOTE: Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1),
and local codes for the specific requirements regarding your installation. Install all equipment without
modification and according to the local and nationalcodes. Class 2circuit wiring must be performed in
accordance with NEC 725.55.
Power
Power-Over-Ethernet (PoE)
Connect power to the system as indicated in your PoE equipment manual.
LocalPower
When PoE is not available, a separate, isolated 24 to 48 V dc power supply is required. See the
“Replacement and Optional Parts” chart on page 28 for the recommended optional plug-in power supply
(required only if PoE is not available.) A removable terminal block P5 has been provided for connection
of local power to the telephone. Connect the positive conductor to the (+) terminal and the negative
conductor to the (−) terminal of P5. See Figure 22 for wiring and location of P5.
Table 2. Local Power Connection–P5
Pin
Label
Description
1
(+)
Positive
2
(−)
Negative
Ground
The enclosure must be connected to earth ground. Installa #6 ring lug on the ground conductor and
secure it with the ground terminal located on the rear of the front panel. See Figure 8 and Figure 14.
Network
Connect a category 5 or better cable with an RJ45 connector from the Local Area Network (LAN) to the
Ethernet jack located on the VoIP PCBA.