Geo Trio II User manual

User manual
trio II

Trio II Touchscreen .User manual contents
2 3
welcome
Welcome to your new Trio II. You’ve
taken that all important rst step
towards complete control of your
home energy use.
Your Trio II will help you manage
and visualise your energy
– helping you on the way to
optimum efciency and maximum
cost savings.
In this document you’ll nd
everything you need to quickly and
simply set up and start using your
display. You’ll also nd out more
information about how the display
works, how it can help you and
how you can identify ways to save
energy (and money).
Safety notice
j Do not t rechargeable
batteries
jKeep the Trio II away from
water and other liquids. Clean
only with a dry, soft cloth.
If any components appear
damaged or faulty, please
contact your energy provider
L For use in a dry, indoor
environment only
j It is not necessary for you
to connect or disconnect
any cabling or access your
electricity meter
N To protect the environment,
these products and any
batteries must be disposed
of safely at the end of their
life. Please take to a recycling
centre for safe disposal
MRoHS compliant
O CE approved
j Please only use the power
supply provided
contents
welcome
your trio II monitor
What’s in the Box? 4
Powering the Monitor 4
Energy display overview 5
what does it mean?
See what you’re using 6
What is a kWh? 6
How can I use less? 7
What is normal? 7
getting started
Meter connection 8
Connection Established 8
home screen
Overview 9
Energy Now 10
Gas (right) 11
Energy Today 12
Prepay Balance 13
System Status 14
history screens
Electricity History 15
Gas History 16
Seasonal Adjustment 16
messages
Inbox 17
Deleting Messages 17
menu
Overview 18
Electricity Usage 18
Gas usage 18
Meter Balance 19
Prepay 19
Debt 20
Inbox 20
Meters 20
Support 20
Settings 20
settings
Overview 21
Budget 21
Sound & Alerts 22
Colour theme 23
Online setup 23
Advanced 24
online setup
Introduction 25
WiFi module 25
Connect to WiFi network 25
App & Account registration 26
troubleshooting
FAQs 27
status codes
technical specifications
Trio II Monitor 29

Trio II Touchscreen .User manual your trio II monitor
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Energy now
Electricity Gas
0.26/hr £0.05 /hr
Energy today
Home
Prepay balance
14:37
your trio II monitor
What’s in the Box?
Your Trio II package contains the
following items:
• Trio II energy monitor
• Monitor stand
• Micro-USB power supply
Powering the Monitor
Your Trio II monitor can be
powered using the supplied power
supply or with 3 x AAA (R03, LR03)
non-recharchable batteries.
Do not use any other power supply
with this monitor. The supplied
power supply is not suitable for use
with any other USB device.
It is not recommended to use
batteries for a prolonged period.
To replace batteries, slide the stand
downwards and then pull it away.
Insert the batteries, as marked
on the inside case. Re-attach the
stand and the monitor will show
the battery symbol oat the top
of the screen.
Do not use rechargeable batteries
in this monitor.
Energy display overview
(1) The banner bar allows you
to check the smart meter(s)
signal strength, and WiFi signal
strength (if tted).
(2) Press t to enter Menu whilst
on Home screen. Press to return
to Home.
(3) Press w to select or to switch
between options.
(4) Use the u v buttons to
navigate around the screen
and move between Energy now,
Energy today and Prepay balance
(if applicable) tabs.
(5) Press kto return to the
previous screen.
(6) The LED at the bottom of the
monitor shows your electricity
usage (GREEN for low, AMBER
for medium or RED for high).
2 5
6
3 4
1

Trio II Touchscreen .User manual what does it mean?
6 7
what does it mean?
See what you’re using
Your Trio II monitor makes your
electricity and gas consumption
visible, taking the guesswork out of
understanding how much
your home uses - both right now
and historically.
What is a kWh?
Electrical and gas energy
consumption is measured in kWh
(kilowatt hours) - traditionally
known as 'units'.
As items within the home consume
energy during the day, the kWh
total increases.
A kW (or kilowatt) is the rate at
which energy is being consumed, so
using 1.5kW for 1 hour would result
in 1.5kWh of energy consumed.
It’s about now ...
In the same way your car shows
how fast your car is travelling, the
electricity speedometer on the
left of the Home screen shows
how much electricity your home is
consuming now.
Similarly, the  ame shows you how
much gas has been consumed
within the past 30 minutes.
The electricity speedometer is
updated every few seconds and the
gas  ame every 30 minutes.
To make it even easier to
understand the hourly rates of
consumption can show the rate of
consumption in cost (£) and energy
or power (kW).
For example, if the monitor says
£0.15 for the rate of electricity
consumption, then this means that
if the rate remained the same it
would cost 15p for the next hour.
Less is more
The lower the hourly rate of
consumption, the less it will cost
and the more you can save.
It is typical of a medium sized
house to use around 250Wh or 4p
per hour of electricity - so see how
low you can get the speedometer.
1 Watt of electricity running 24
hours a day costs around £1.30 a
year. At bed time, if your energy
display is reading 200W, this is
costing you appropriately £260 a
year. If you could reduce it by 50W,
you would save over £65.
The gas  ame should be off when
your boiler and cooker have not
been used for 30 minutes.
How can I use less?
Look for appliances around the
home that are not always being
used and can be switched off.
Often it’s items such as a games
console, sound system or even
a clock radio in the spare room.
Experiment with switching
appliances off and see what affect
that has on the speedometer.
Other ways to save include having
less water in the kettle (only boil
what you intend to use), lowering
the temperature on the washing
machine or raising the temperature
of the freezer (-18C is cold enough).
What is normal?
Don’t worry if now and again the
usage is high - this can be normal.
The image below shows where the
electricity speedometer will typically
be when using certain appliances.*
*Depending on your smart meter,
the maximum rate of consumption
the dial can show can be adjusted.
See 'Advanced' on page 24
Evening time
Boiling a kettle
Typical ‘base load’

Trio II Touchscreen .User manual home screen
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home screen
Overview
The Home screen is broken down
into two or three tabs, depending
on whether you have electricity or
gas in credit or pre-payment mode.
When your Trio II is powered on, it
will automatically show the Home
screen once connected to the
smart meter(s).
You can also, at any time, press the
t button return to the Home screen.
Your meter and WiFi (where
applicable) signal status is shown in
the top left of the screen.
Use the u v buttons to switch
between the Energy now, Energy
today or Prepay balance (when in
prepay mode) tabs.
When you next return to the
Home screen from other screens,
the previously selected tab will
automatically be shown.
getting started
Meter connection
The screen will show Connecting to
smart meter... for up to 5 minutes
while the monitor connects to the
smart meter(s) in your home.
Should the screen show No
Network then you will need to
contact your energy provider to
complete the installation.
If the screen shows Lost Network,
then you may need to move the
monitor closer to your smart meter(s)
to re-establish the connection.
You can check the strength of
the signal to the smart meter(s) by
looking at the land micons in
the top left hand corner of
the screen.
Connection Established
Once your monitor has successfully
established a connection to your
smart meter(s), your Trio II will
show the current consumption for
electricity and recent gas usage.
If your monitor loses connection
to the smart meter(s), then it will
show the alert below. Try moving
the Trio II closer to the smart
meter(s) to re-connect.

Trio II Touchscreen .User manual home screen
10 11
Energy Now
The Energy now screen is divided in
half, with the left side being about
Electricity consumption now and
the right about Gas consumption.
Depending on your smart meter
conguration, only the available
energy types will be shown - the
gas ame will not be shown if
you do not have a gas smart meter,
for example.
This is the default screen shown
when the monitor has started
up, when the t button has been
pressed or when the monitor has
not been used for a period of time.
Pressing the w button will change
the values from being shown in
cost as £/hr and power as kW.
Electricity (left)
The dial on the left (only available
when you have an electricity smart
meter) shows the current rate of
energy use for your home.
As your home uses more or less
energy, the dial will move up
and down.
The dial is divided into three zones
- green, amber and red. As the dial
moves between the zones, the
colour of the button on the top of
the display will change to match.
This means you can quickly see
if your home is using a little or a
lot of electricity from a distance
or at times when the screen has
dimmed or turned off overnight.
The current rate of consumption
can be shown in cost as £/hr
(default) or energy as kW.
Gas (right)
The gas ame indicates the recent
consumption rate of gas for the
home (where available). The usage
readings are taken every half
an hour.
As more gas is consumed, the blue
ame will increase in size.
Due to readings being taken every
half an hour, the ame shows
recent gas consumption and may
not show when gas is no longer
being consumed.

Trio II Touchscreen .User manual home screen
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Prepay Balance
This screen is only shown if
one or more prepayment meters
are installed.
The Prepay balance screen shows
the current available credit for
prepayment meters.
Electricity is on the left and Gas on
the right.
The circle will indicate the credit
available (from £20 down to £0)
and whether Emergency credit is
available or in use.
You can change the level at which
you’ll be notied on screen that your
credit is running low under Settings
> Advanced > Low credit setting.
If the grey e symbol is shown, you
can activate your emegency credit
by pressing t > Prepay > Activate
emergency credit
A green esymbol is shown when
you have activated emergency
credit but it has not yet been used.
A red esymbol is shown when
emergency credit is already in use.
Energy Today
The Energy today screen shows the
total consumption so far today for
Electricity and Gas.
If you have set a budget for each
fuel type (see Settings), then the
monitor will predict - based on
previous consumption for the
same day of the week - if the total
consumption today will be within
budget. For example if today
is Tuesday we look at the four
previous Tuesdays and average out
the usage and cost.
As energy is consumed, the small
yellow dot (for electricity) and blue
dot (for gas) will orbit around the
budget prediction to show how
much of the daily budget has been
consumed so far today, starting and
ending at the bottom. The total cost
shown includes any daily standing
charges that form part of your tariff.
The budget prediction is shown in
green if predicted to be under
budget, amber if over budget is
expected or red if the budget has
already been consumed.
Press the w button to change
between total cost and energy.
The budget can be set within the
Settings > Budgets menu.

Trio II Touchscreen .User manual history screens
14 15
System Status
This screen can be accessed via
the Menu.
Use the u v buttons to select any of
the icons and then w to view more
information on the different parts
of the smart metering system.
The icons show the following:
g Status of the electricity meter
(where tted)
h Status of the gas meter
(where tted)
l Signal status between the
monitor and the smart meters
- this is also shown in the top
left of the screen
a This monitor (always green)
If the optional WiFi module has
been tted, then the following will
also be shown:
m Signal status to the local
WiFi network - this is also
shown in the top left of
the screen
p Connection status to the
cloud service
history screens
Electricity History
By selecting Electricty usage from
the Menu screen, you can see your
recent usage.
Day tab
The screen initially shows the current
usage for today in energy (kWh),
divided in to the 24 hours of the day.
Each bar represents a one hour
period and is shown in green. The
lightest green bar shows the highest
hourly period for today and the
darkest green bar shows the current
hour or incomplete period.
The highest hourly period (lighter
green) will always display the usage
for that hour, the gure is shown to
the right of the bar (0.86kWh in the
example shown above).
Your monitor learns your normal
usage each day of the week, and
this is shown by a dot for each hour.
Pressing the w button will change
the values from being shown in cost
as £/hr and energy as kWh.
The total for today is shown inclusive
of any daily standing charge. This
means at midnight the total may
be greater than £0.00, even if no
electricity has been used. The bars
exclude any daily standing charge.

Trio II Touchscreen .User manual messages
16 17
Week tab
The week tab shows the electricity
usage for this week and the
previous 8 days. The bars include
any daily standing charge.
If a budget has been set (Settings
> Budget), then when in cost view
(£) the days when the budget was
exceeded are shown with the extra
cost highlighted in red.
Month tab
This shows the previous weeks in the
same way as the week tab. The bars
include any daily standing charge.
Year tab
The nal view is the Year tab which
shows the previous 13 months
of usage. As with the week and
month tabs, you can see months
that were above and below the
budget. The bars include any daily
standing charge.
Gas History
The same historical views are
available for gas consumption.
Seasonal Adjustment
The budgets are seasonally adjusted
to take in to account higher energy
use during the winter months and
less during the summer.
This can be disabled under
Settings > Budget.
messages
Inbox
Your energy provider(s) may send
you messages via your smart
meter(s) and these will be shown in
the Inbox.
When a new message is received
you will also receive a notication
on the screen and a sound. (The
notications can be changed under
Settings > Sound & Alerts.)
If a message has not yet been read,
it will be shown in bold and have a
marker to the left.
Use the uv butons to select a
message. Press the w button to
view the message in full.
Reading a Message
Select Open from the options menu
to read a message.
If the message is longer than the
space available, use the uv buttons
to view the rest of the message.
Some messages require
conrmation or acceptance - use
the uv buttons to switch between
options and the w button to select.
Deleting Messages
You can delete a message by
selecting Delete from the
options menu.
The delete option will appear
greyed out if the message requires
conrmation or acceptance.

Trio II Touchscreen .User manual menu
18 19
Meter Balance
Look at the current balance of
energy used for electricity or gas
since the last bill or to view your
pre-payment balance.
Use the uv buttons for Electricity
or Gas and press w to select.
Use the k button to return to the
Menu screen.
Prepay
Look at the current and next
electricity and gas prices and any
other daily charges that may apply.
The screen shows the current
chargeable unit of electricity or
gas with any daily charges that
may apply, excluding any applied
discounts. If you're on a variable
tariff, then the upcoming rate is
shown. If you do not have a standing
charge the Trio will not display this
part of the text.
menu
Overview
The main menu can be accessed by
pressing the t button whilst on the
home screen.
Use the uv buttons to move
through the menu items and then
press w to access the menu item.
Press the k button to go back
a level.
Electricity Usage
Explore recent electricity
consumption in the Electricity
history screen (when available).
Use the uv buttons to move
through the Day, Week, Month and
Year tabs. Press w to change the
values from being shown in cost as
£/hr and energy as kW.
(See “Settings” on page 21.)
Gas usage
Explore recent gas consumption
in the Gas history screen (when
available).
This works in the same way as
electricity history.
(See “Settings” on page 21.)
Meter balance for pre-payment
Example tariff with variable charges
Meter balance for credit billing
Example of standard rate tariff

Trio II Touchscreen .User manual settings
20 21
settings
Overview
The Settings menu can be reached
from the main Menu.
Use the uv buttons to change the
setting selection and press w to
view or change the selected setting.
Budget
Your Trio II monitor has been
designed to help you track your
energy usage and meet the
budgets you set.
If you're paying by direct debit
enter the amount you pay per
month for each fuel.
For example, £65 total direct debit
per month, electricity being £35 and
gas £30, you should Enter £35 into
electricity budget and £30 into gas.
Seasonal adjustment
Your Trio II can adjust your
budget to reect seasonal variation
in consumption.
It is typical to use less energy in the
summer months compared to the
winter months.
Debt
If you have a pre-payment meter
and you have any outstanding debt
with your energy provider, this will
be shown with a breakdown of the
charges and recovery rate. Only
the appropriate debt screens are
shown, so if you only have debt
related to debt 2 tab, then only this
tab will be shown along with the
Total debt screen.
Total debt refers to the combined
total of all debts owed.
Inbox
View messages that have been sent
by your energy provider(s).
See “Messages” on page 20.
Meters
View details of your electricity or
gas meter and the current
meter reading.
Support
Contact details for your energy
provider(s), (which may include
a telephone number and email
address).
Settings
See “Settings” on page 21.
Combined debt
Detailed debt with recovery rate

Trio II Touchscreen .User manual settings
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Display
Use this setting screen to change
the display settings for your monitor.
Brightness
Set the brightness of the screen.
This affects all screens. Adjust the
brightness by pressing the uor v
to change.
Backlight
When set to ON, the monitor screen
will be on at all times (unless
backlight timer is on). When OFF,
press any button to wake after ve
minutes of inactivity.
Backlight timer
When set to ON, the screen will be
on between the times selected.
When off, press any button to wake.
Sound & Alerts
Change the volume of warning
tones and when you hear them.
Volume
This sets the volume of all sounds.
Adjust the volume by pressing the
uor vto change.
Alerts
Set to ON if you wish to receive
audible notications of new alerts.
Message alerts
Set to ON if you wish to
receive audible notication for
new messages.
Colour theme
Select between Dark and Light
colour themes
WiFi network
See ‘Connect to WiFi Network’
section for setting up and
managing the WiFi network (if the
WiFi module tted).
Online setup
Please see See “Online setup” on
page 25. for setting up online
services (if module tted).
Default Dark theme
Light theme

Trio II Touchscreen .User manual online setup
24 25
Advanced
The advanced features include:
Device info
Information including the serial
number and software version of
your Trio II monitor. You may need
this information when contacting
your energy provider.
Usage level
The electricity dial can be scaled to
match the typical usage levels of
your home.
Select from one of the following
options to set the maximum
reading the dial can show:
• Low = 12kW
• Medium (default) = 18kW
• High = 24kW
This option is only available when
you have an electricity smart
meter and the usage level is not
provided by the meter.
The dial thresholds between green
to orange, and orange to red are
changed as below in the table.
Low credit setting
Use the buttons to set the minimum
available credit before you receive an
on-screen notication.
This is only shown if you have a
pre-payment meter.
Reset device
Use this screen to remove all your
user settings including budgets,
alerts and credit warning level, WiFi
settings and all consumption.
Engineer
This screen is for installation
engineer use only.
Usage level
setting
Green/orange
threshold
Orange/red
threshold
Low 1.2kW 6.0kW
Medium 1.9kW 9.3kW
High 2.5kW 11.5kW
online setup
Introduction
The Trio II may be enabled to
connect to remote cloud services
using an inbuilt WiFi module.
WiFi module
If your Trio II has been supplied
with the optional WiFi module,
then please refer to the Online
Setup Guide that accompanies
this user manual.
To install the module, make sure
the display is disconnected from
the power supply and any batteries
are removed, then remove the
panel from the rear of the display
and insert the WiFi module
Connect to WiFi network
Your energy display will need to be
connected to a local WiFi network
to enable cloud services.
Access WiFi settings screen
• Press the t button whilst
on the Home screen
• Scroll down to Settings
and press w
• Scroll down to WiFi Network
and press w
• Press w to turn on the
WiFi module
• Select Set up network
Connection methods
There are three different ways to
connect to a local WiFi access point:
• Scan for the network
and connect manually
(preferred method)
• Use another WiFi device - such
as smartphone or laptop - and
connect to the monitor
• Use the WPS button on your
broadband router
Follow the on-screen instructions
on connecting using one of the
methods above.

Trio II Touchscreen .User manual troubleshooting
26 27
App & Account registration
Your energy provider may provide
you with a smart phone app or
other online service to view your
energy usage remotely.
During the registration of the
energy app, you will be required to
enter a Secure code.
Select Online setup from the
Settings menu and the screen will
display a new secure code.
A secure code is received from
the cloud service each time you
access this screen and shown in the
bottom right.
Read the instructions on the screen
and within your energy app to
complete the process.
troubleshooting
FAQs
My monitor is not showing
any readings
This could be because your
display is out of range and not
communicating with the
smart meter.
You can check the signal
strength by pressing the t button
once whilst on the home screen
then selecting System status from
the menu.
If the display cannot communicate
with the smart meter, it will show
Connecting to smart meter ... when
the monitor is turned on.
If the display shows Lost network
or Not commissioned, then contact
your energy provider.
Why has my monitor's screen
turned off?
Your monitor may be off for a
number of reasons:
Under Settings > Display, if you
have selected the Backlight to be
off or the Backlight timer setting to
be on, then the screen will switch
off when you are not using it (or
it is scheduled to be off). Press
any button and the screen should
come back on.
See 'Display' on page 22 for more
information on the Display settings.
If the monitor is being powered by
batteries, then it may be that they
have run at. Either connect your
monitor using the supplied power
adapter or replace the batteries.
The monitor will run for
approximately 4 hours whilst on
batteries allowing you to carry it
around the home to learn how
different appliances work. It is not
intended for prolonged use.

Trio II Touchscreen .User manual technical specifications
28 29
status codes
You monitor may show an
status code when there is a
problem.
See Menu > Support for
contact details.
Code(s) Status Resolution
1 ... 3 Monitor problem
Your monitor has developed a fault. Please remove
and re-insert the power supply or contact your
utility provider.
20, 21, 22, 26 Connection error
Monitor unable to communicate with the meter
networks. Try moving the monitor closer to the
smart meter(s) or contact your utility provider.
28 Electricity meter
problem
Monitor is connected to the electricity meter,
but not receiving all data. If the problem persists,
contact your utility provider.
29 Gas meter problem
Monitor is connected to the electricity meter,
but not receiving all data. If the problem persists,
contact your utility provider.
30 WiFi module not found WiFi module problem (if tted). Please remove
and re-insert the module.
31 ... 34 WiFi problem
WiFi module unable to communicate properly.
Please check your local WiFi network and check
your monitor's settings. (See Settings > WiFi network)
23, 24, 25 Meter network data
problem
Monitor is connected to the meter network, but
not receiving all data. If the problem persists,
contact your utility provider.
40-44 Cloud problem Monitor is waiting for cloud data service,
please wait.
technical specifications
Trio II Monitor
This product is intended to be used
indoors in a domestic or small
ofce environment. It is not suitable
for outdoor use.
Manufacturer
Designed and manufactured by:
Green Energy Options Ltd.
3 St. Mary’s Court, Main Street,
Hardwick, Cambridge
CB23 7QS, UK
Hereby, Green Energy Options
Ltd. (UK) declares that the radio
equipment enclosed (identied by
the product type numbers on the
product label) are in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of
conformity is available online at
http://www.geotogether.com/EUDoC.
Model PCK-TR-004
Rated voltage
(display)
5Vdc and / or
3xAAA (R03, LR03)
non-recharchable
batteries.
Rated voltage
(power supply) 230Vac, 50Hz
Input power 0.5W
Operating
temperature 0 to 40ºC
Operating
humidity range
85% non-
condensing

TR2L-A-USG-001_7
For any help or support
please contact your supplier
www.geotogether.com