Gestetner 9870 Operating instructions

95
6. Troubleshooting
If An Indicator Lights Up On The Operation
Panel
❖PRESS STOP KEY
appears in the display:
Press the {
Stop
}key.
❖
The Receive File indicator is lit:
You've received a fax message which is now stored in the machine. See P.20
“Printing Received Messages That Have Been Stored (Substitute Reception)”
❖
The Check Display indicator is lit:
Read the message on the display and check the descriptions listed on P.112
“Displayed Error Messages”

Troubleshooting
96
6
Other Possible Problems
You Want To Remove The Document In The Feeder
Open the document feeder (see P.97 “Clearing a Document Jam” ), then remove
the document.
Important
❒Do not pull out the document without opening the auto document feeder, or
you will damage the scanning mechanism.

Clearing a Document Jam
97
6
Clearing a Document Jam
When an original is jammed, CLEAR ORIGINAL is displayed — follow this pro-
cedure to solve the problem.
Note
❒If copies, fax message or prints are jammed, follow the next procedure.
AOpen the top cover to an angle of about 45°.
BRemove the original.
CClose the top cover.
ZAXJ030E

Troubleshooting
98
6
Clearing a Copy, Fax, or Print Jam
When CLEAR COPY is displayed, follow this procedure to solve the problem.
For how to clear original jams, see the previous procedure.
Clear a Jam inside the machine
APull the lower unit release lever towards you and open the top cover.
Note
❒If you do not pull the lever, only the upper unit will open.
BRemove the toner cassette.
ZAXJ040

Clearing a Copy, Fax, or Print Jam
99
6
CRemove any jammed paper underneath.
DReplace the toner cassette.
EClose the top cover.
ZAXT010E
ZAXC040E

Troubleshooting
100
6
Clear a Jam in the Cassette Entrance
ARemove the main cassette and place it on a flat surface.
BRemove any paper from inside the machine.
CPush down the paper so that the base plate locks into place.
TSTJ090N

Clearing a Copy, Fax, or Print Jam
101
6
DReplace the main cassette.
Clear a Jam in the Upper Rear Unit
ALift back the document table.
BOpen the upper rear cover.
ZAXF010
ZAXJ060

Troubleshooting
102
6
CPull out any jammed paper.
DClose the upper rear cover.
ZAXJ070
ZAXJ080

If Messages You Receive Don't Fit On Your Paper
103
6
If Messages You Receive Don't Fit On Your
Paper
Breaking Down Large Format Messages
If the incoming document is longer than the paper in your fax machine, the ma-
chine will split it into multiple sheets. The tail end of the message will be repro-
duced at the head of the next page. The images overlap each other by 10mm.
(You can ask a service technician to turn off the overlap.)
Length Reduction
If the incoming document is larger than the paper in the cassette, but still within
the limits below, the machine can reduce it so that it will fit on one page.
Paper size in the cassette Maximum reducible length
Letter (11") 14.4"
Legal (14") 18.3"
A4 15.3"
F4 17.0"

Troubleshooting
104
6
Communication Problems
If ERROR PRESS STOP appears in the
display: Press the {
Stop
}key.
Causes:
• A poor line caused the communi-
cation to fail.
• The line is busy or noisy. Try to re-
transmit.
• The other machine is out of order.
Ask the other party to check their
machine.