Getac S410 User manual

Rugged Mobile Computing Solutions
S410 Series
USER MANUAL

November 2021
TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
Thunderbolt is a trademark of Intel Corporation or its subsidiaries.
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at
www.getac.com.

i
Table of Contents
Chapter 1 Getting Started.................................................................1
Getting the Computer Running................................................ 2
Unpacking .............................................................................. 2
Connecting to AC Power....................................................... 3
Turning On and Off the Computer ...................................... 4
Taking a Look at the Computer................................................ 6
Front Components................................................................. 6
Rear Components .................................................................. 7
Right-Side Components......................................................... 8
Left-Side Components ........................................................... 9
Top-open Components........................................................ 10
Bottom Components ........................................................... 12
Chapter 2 Operating Your Computer.............................................14
Using the Keyboard ................................................................. 15
Typewriter Keys ................................................................... 15
Cursor-Control Keys............................................................. 15
Numeric Keypad................................................................... 16
Function Keys....................................................................... 16
Fn Key ................................................................................... 16
Hot Keys ............................................................................... 17
Windows Keys...................................................................... 18
Using the Touchpad................................................................. 19
Touch Gestures..................................................................... 20
Configuring the Touchpad.................................................. 20
Using the Touchscreen (Optional) .......................................... 21
Using Multi-touch Gestures ................................................ 22
Using the Tether (Optional)................................................ 24
Using Network and Wireless Connections ............................. 25
Using the LAN ...................................................................... 25
Using the WLAN................................................................... 26

ii
Using the Bluetooth Feature .............................................. 27
Using the WWAN Feature (Optional) ................................ 28
Using the Optical Disc Drive (Optional).................................. 30
Inserting and Removing a Disc ........................................... 31
Using the Fingerprint Scanner (Optional) .............................. 32
Using the Contactless Smart Card Reader (Optional)............ 34
Using the Barcode Scanner (Optional) ................................... 35
Notes..................................................................................... 36
Chapter 3 Managing Power ............................................................37
AC Adapter............................................................................... 38
Battery Pack.............................................................................. 39
Charging the Battery Pack .................................................. 39
Initializing the Battery Pack................................................ 40
Checking the Battery Level ................................................. 40
Battery Low Signals and Actions ........................................ 40
Replacing the Battery Pack ................................................. 41
Power-Saving Tips .................................................................... 44
Chapter 4 Expanding Your Computer............................................45
Connecting Peripheral Devices ............................................... 46
Connecting a USB Device .................................................... 46
Connecting a Thunderbolt™ Device .................................. 46
Connecting a Device for USB Charging (Optional) ........... 47
Connecting a Monitor ......................................................... 48
Connecting a Serial Device (Optional) ............................... 49
Connecting an Audio Device .............................................. 50
Using Various Card Readers .................................................... 51
Using Smart Cards (Optional) ............................................. 51
Using ExpressCards (Optional)............................................ 52
Using PC Cards (Optional)................................................... 53
Changing or Replacing ............................................................ 54
Changing the Component in the Multi-Purpose Bay........ 54
Replacing the SSD Module.................................................. 55
System Memory Upgrade.................................................... 56
Chapter 5 Using BIOS Setup............................................................58
When and How to Use............................................................. 59
Menu Descriptions ................................................................... 60
Information Menu ............................................................... 60
Main Menu........................................................................... 60
Advanced Menu................................................................... 60
Security Menu ...................................................................... 62

iii
Boot Menu ........................................................................... 63
Exit Menu ............................................................................. 63
Chapter 6 Using Getac Software ....................................................65
G-Manager ............................................................................... 66
Chapter 7 Care and Maintenance ...................................................67
Protecting the Computer......................................................... 68
Using an Anti-Virus Strategy............................................... 68
Using the Cable Lock ........................................................... 68
Taking Care of the Computer ................................................. 69
Location Guidelines ............................................................. 69
General Guidelines .............................................................. 69
Cleaning Guidelines............................................................. 70
Battery Pack Guidelines....................................................... 70
Touchscreen Guidelines....................................................... 72
When Traveling........................................................................ 73
Chapter 8 Troubleshooting .............................................................74
Preliminary Checklist................................................................ 75
Solving Common Problems...................................................... 76
Battery Problems ................................................................. 76
Bluetooth Problems............................................................. 76
Display Problems.................................................................. 77
Optical Disc Drive Problems ................................................ 77
Hardware Device Problems ................................................. 78
Keyboard and Touchpad Problems .................................... 78
LAN Problems....................................................................... 79
Power Management Problems ........................................... 79
Software Problems .............................................................. 79
Sound Problems ................................................................... 80
Startup Problems ................................................................. 80
WLAN Problems ................................................................... 80
Other Problems.................................................................... 82
Resetting the Computer .......................................................... 83
System Recovery....................................................................... 84
Using Windows RE............................................................... 84
Using Recovery Partition ..................................................... 85
Using the Driver Disc (Optional) ............................................. 86
Appendix A Specifications .................................................................87
Appendix B Regulatory Information.................................................89
Safety Notices........................................................................... 90

iv
About the Battery................................................................ 90
About the AC Adapter ........................................................ 92
Heat Related Concerns ........................................................ 93
North America.......................................................................... 94
USA ....................................................................................... 94
Canada.................................................................................. 96
User Notification of Take-back Service .............................. 97
Europe Marking and Compliance Notices.............................. 98
Statements of Compliance.................................................. 98
Restriction of Hazardous Substances (RoHS) Directive ... 100
ENERGY STAR ......................................................................... 101
About Battery and External Enclosure Replacement .......... 102
Battery ................................................................................ 102
External Enclosure ............................................................. 102

1
Chapter 1
Getting Started
This chapter first tells you step by step how to get the computer up and
running. Then, you will find a section briefly introducing the external
components of the computer.

2
Getting the Computer Running
Unpacking
After unpacking the shipping carton, you should find these standard items:
S410 notebook computer
AC power cord Main battery pack
AC adapter
Additional battery pack*
and/or
Screw for the SSD module
Stylus and tether*
Document(s)
Driver disc*
* Optional
Inspect all the items. If any item is damage or missing, notify your dealer
immediately.
NOTE: Specific models do not have the AC adapter and power cord as
standard items. To purchase the AC adapter kit for your model, contact a
Getac authorized distributor. (Check https://www.getac.com/en/contact/ for
contact information.)

3
Connecting to AC Power
CAUTION: Use only the AC adapter included with your computer. Using other
AC adapters may damage the computer.
NOTE:
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for use
when you install the battery pack and connect AC power to the computer
for the very first time.
When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.
You must use AC power when starting up the computer for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector of the
computer ().
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your computer. Now, you are ready to turn on the computer.

4
Turning On and Off the Computer
Turning On
1. Open the top cover by pulling the cover latch and lifting up the cover.
You can tilt the cover forward or backward for optimal viewing clarity.
2. Press the power button ( ). The Windows operating system should
start.

5
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off
(Shutdown)
Select Start Power Shut down.
Sleep Use one of these methods:
Press the power button.*
Close the top cover.*
Press Fn + F12.*
Select Start Power Sleep.
Hibernate By default, this option is not shown in the Start menu. If you
want to use the feature, set up accordingly in Windows
settings.
* “Sleep” is the default result of the action. You can change what the
action does through Windows settings.

6
Taking a Look at the Computer
NOTE: Depending on the specific model you purchased, the color and look
of your model may not exactly match the graphics shown in this document.
CAUTION:You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- and dust-proof integrity. (Engage the locking mechanism if existing.)
Front Components
Ref Component Description

Top cover latch Locks the top cover.

Stereo speaker Sends out sound and voice from the computer.

Handle Provides a convenient way to carry the computer.
NOTE: When carrying the computer around, always
use the handle or the carrying strap (purchased
separately).

7
Rear Components
Ref Component Description

HDMI connector Connects a HDMI monitor or TV set.

USB 3.2 Gen 2
port
Connects a USB device.

RJ45 connector Connects the LAN cable.

Select models have one of the below components.
RJ45 connector Connects the LAN cable (for LAN2).
PowerShare USB
port
Provides either of the below two functions
depending on your setting.
Charges a connected mobile device.
- or -
Functions as a standard USB 3.2 Gen 1 port (default
setting).

Select models have one of the below components.
VGA connector Connects an external display monitor.
DisplayPort
connector
Connects an external display monitor.
RS-232 serial
connector
Connects a serial mouse or serial communication
device.

RS-232 serial
connector
(optional)
Connects a serial mouse or serial communication
device.

8
Ref Component Description

Kensington lock Locks the computer to a stationary object for
security.
Right-Side Components
Ref Component Description

Second battery
pack (optional)
Provides additional battery power to your computer.

Stylus slot For storing the stylus (optional).

Tether hole Stylus tethered to this hole.

USB 2.0 port Connects a USB device.

SIM card slot
(optional)
Accepts a SIM card for models having the WWAN
module.
NOTE: The slot still exists but cannot be used for
models without the WWAN module.

Smart card
reader (optional)
Accepts a smart card for additional security feature.

Combo audio
connector
Connects a set of headphones or external speakers
with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.

USB-C
Thunderbolt™ 4
port
Connects to devices that support Thunderbolt or
USB-C connection.

9
Ref Component Description

Power
connector
Connects the AC adapter.
Left-Side Components
Ref Component Description
This is a multi-purpose bay. Select models have one of the below
components.
a User-removable type:
Additional
battery pack
Provides additional battery power to your
computer (typically as the third battery pack).
Optical disc drive Accepts an optical disc.
b Factory installed (non-user-removable) type:
PC card slot Accepts a PC card for additional functions.
ExpressCard slot Accepts an ExpressCard for additional functions.
Barcode scanner Scans and reads barcodes.
Discrete GPU
card
Provides high graphics processing performance
to your computer.
c Either user-removable or factory installed type depending on your
model:
Second SSD
module
Provides additional storage space to your
computer.

Battery pack Supplies power to your computer when external
power is not connected.

10
Top-open Components
Ref Component Description

Microphone Receives sound and voice for the computer.

Camera indicator
(optional)
Lights up when the camera is in use.

IR sensor
(optional)
Detects the infrared energy of objects to form an
image. The sensor flashes red light when in use.
The near infrared (IR) imaging capability allows
you to use Windows Hello face authentication.

Camera lens
(optional)
Allows you to use the camera function.

Camera cover
(optional)
Covers the camera lens.
Slide the camera cover toward the right to use the
camera; slide it toward the left for privacy protection.

LCD screen Displays the output of the computer.
Select models have the touchscreen feature.

11
Ref Component Description

Indicators
Caps Lock Lights green when Caps Lock is on.
Num Lock Lights green when Num Lock is on.
SSD Blinks green when the computer is accessing the
SSD.
Airplane
mode
Lights green when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on. If Airplane mode
is switched on, the light turns off.

Contactless
smart card
reader (optional)
Serves as an RFID reader/writer.

Touchpad Serves as the pointing device of the computer.

Indicators
Battery Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red when the battery’s capacity is below 10 %.
Blinks amber when the battery is in an abnormal
condition.
Power Lights green when computer is on.
Blinks green when computer is in Sleep mode.
P1 button Toggles Blackout mode on or off.
In Blackout mode, the LCD backlight, keyboard/
button backlight, and LED indicators are all turned
off; and the sound is muted.
Serves as the trigger button for the barcode
scanner if your model has the module.

12
Ref Component Description
Can be changed to a different function using
G-Manager.
P2 button Toggles the sunlight-readable mode on or off.
In sunlight-readable mode, the LCD brightness is
increased to the highest level.
Can be changed to a different function using
G-Manager.
Power button Turns the power on or off. (The default “off” state
is “Sleep mode.”)
Fingerprint
scanner
(optional)
Serves as the fingerprint verification, preventing
unauthorized access to your computer.
Keyboard Serves as the data input device of the computer.
Bottom Components
Ref Component Description

Security latch Locks the SSD module in place.

13
Ref Component Description
NOTE: A locking screw for the SSD module is provided
in the shipping carton. You can further secure the
SSD module by using this screw as a precaution
against accidental detaching of the module. (See
“Replacing the SSD” in Chapter 4 to know where to
tighten the screw.)

SSD module Contains the solid-state drive, which is the mass
storage device of your computer.
CAUTION:This device is not hot-swappable. Do not
remove it without turning off the system first.

Antenna pass-
through
(optional)
Connects to the docking station for using external
WWAN/WLAN/GPS antenna.

Battery latch Locks the second battery pack (if existing) in place.

Docking
connector
Connects to the office or vehicle dock (purchased
separately).

Security latch Locks the component in the multi-purpose bay in
place. This latch functions only if the component is
user-removable.

Battery latch Locks the main battery pack in place.
WWAN
GPS
WLAN

14
Chapter 2
Operating Your
Computer
This chapter provides information about the use of the computer.
If you are new to computers, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to
read only the parts containing information unique to your computer.
CAUTION:
Do not expose your skin to the computer when operating it in a very
hot or cold environment.
The computer can get uncomfortably warm when you use it in high
temperatures. As a safety precaution in such a circumstance, do not
place the computer on your lap or touch it with your bare hands for
extended periods of time. Prolonged body contact can cause discomfort
and potentially a burn.