Godex GE300 User manual

GE300/GE330
THERMAL LABEL PRINTER
USER MANUAL
User Manual
Version
Issue Date
P/N
: GE300 series
: Rev 1.1
: 2019.01.30
: 920-017511-00
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Contents
GE300/GE330 USER MANUAL
CONTENTS
1
Thermal Label Printer
001
1.1
1.2
Box Content
Getting To Know Your Printer
001
002
2
Printer Setup
004
2.1
2.2
2.3
2.4
2.5
2.6
2.7
Open The Printer Cover
Open The Printing Mechanism
Loading The Ribbon
Loading The Label Roll
Installing The Label Supply Hub
Connecting The Printer To The Host Computer
Installing The Driver
004
004
005
009
012
013
015
3
Operation Panel
018
3.1
3.2
3.3
LED Operation Panel
Error Alerts
Label Calibration and Self Test Page
018
019
020
4 NetSetting For Ethernet 021
4.1
4.2
Installing The NetSetting Software
The Interface of NetSetting
021
022
5 Maintenance and Adjustment 029
5.1
5.2
Cleaning The Print Head
Troubleshooting
029
030
Appendix
Product Specifications
Interface
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Declaration
GE300/GE330 USER MANUAL
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22,
Class A EN 55024: 1998+A1: 2001+A2: 2003, IEC 61000-4 Series EN 61000-3-2/2000&EN 61000-3-3/1995.
The equipment also tested and passed in accordance with the European Standard EN55022 for the
both Radiated and Conducted emissions limits.
GE300 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
EN55022: 1998, CLSPR 22, Class A/EN55024: 1998/IEC 61000-4 Serial/EN61000-3-2: 2000/EN 6100-3-3:
1995/CFR 47, Part 15/CISPR 22 3rd Edition: 1997, Class A/ANSI C63.4: 2001/CNS 13438/IEC60950-1: 2005
(EN 60950-1: 2006+A11: 2009)/ GB4943: 2001/ GB9254: 1998/GB17625.1: 2003/EN60950-1: 2001
**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
**** Dispose of used batteries according to the manufacturer’s instructions.
****Only use with designated power supply adapter model.
**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Caution
Caution: Equipment is intended for installation in Restricted Access Location. Only instructed persons
and skilled persons should be allowed to install, replace, or service this equipment.
Hot parts!
Burned fingers when handing the parts
Wait one-half hour after switching off before handing parts
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Safety instructions
GE300/GE330 USER MANUAL
SAFETY INSTRUCTIONS
Please read the following instructions carefully.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please
check the voltage of the power source.
3. Make sure the printer is off before plugging the power connector
into the power jack.
4. It is recommended that you connect the printer to a surge
protector to prevent possible transient overvoltage damage.
5. Be careful not to get liquid on the equipment to avoid electrical
shock.
6. For safety and warranty reasons, ONLY qualified service personnel
should open the equipment.
7. Do not repair or adjust energized equipment under any
circumstances.
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GE300 Thermal Label Printer

1Barcode Printer
1.1 Box Content
Please check that all of the following items are included with your printer.
001
USB Cable

CD
Including QLabel software
and G300 user manual.

Ribbon Module
Empty Ribbon Core
Ribbon
Power Adapter
Power Cord
AC Adapter

Label Supply Module
Label Supply Hub

Label Stock

G300 Quick Guide

GE300 series
Label Stopper Plate

* Package content and Logo style may vary per region.
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Front View

1Barcode Printer
1.2 Getting To Know Your Printer
002
Device Overview
Rear View

TOP COVER
COVER OPEN BUTTONS
Release buttons for opening the printer cover
LED INDICATOR
FEED BUTTON
LED OPERATION PANEL
ETHERNET PORT
POWER SLOT
POWER SWITCH
- ON
- OFF
FAN-FOLD LABEL INSERT
Feed slot for continuous labels
USB PORT
SERIAL PORT
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1Barcode Printer
Open The Printer Cover
RELEASE LATCH(Left)
RELEASE LATCH(Right)
RIBBON REWIND WHEEL HOLDER OF RIBBON REWIND CORE
003
Open The Printing Mechanism
LABEL GUIDE(Right)
PLATEN
LABEL GUIDE(Left)
PRINTING MECHANISM
RIBBON SUPPLY
WHEEL HOLDER OF
RIBBON SUPPLY CORE
PRINT HEAD
LABEL SENSOR
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2Printer Setup
2.1 Open The Printer Cover
Pressing The Cover Open Buttons
Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the printer
housing and lift the cover.
004
COVER OPEN BUTTONS
Release buttons for opening the printer cover.
Pressing the button
Pressing the button
Lift the printing mechanism
Pressing
Pressing
RELEASE CATCHES
2.2 Open The Printing Mechanism
Pressing The Release Catches
Release and lift the printing mechanism.
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2Printer Setup
2.3 Loading The Ribbon
005
A New Ribbon Module Installation
NEW RIBBON EMPTY RIBBON CORE
Wind the ribbon around the core
1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.
2. Wind the ribbon around the empty ribbon core for 2 to 3 circles.
Stick on empty ribbon core
Notch on left side
A NEW RIBBON MODULE
RIBBON SUPPLY
RIBBON REWIND
3. A ribbon module is assembled as below.
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2Printer Setup
006
2. Then place the left-hand side of the ribbon.
Load The Ribbon On The Printer
For Ribbon Supply Module
1. Place the right-hand side of ribbon first.
RIBBON SUPPLY MODULE
Right side
Push the ribbon to tighten
the spring of the holder
HOLDER
SPRING OF HOLDER
Align the ribbon core
to the holder
Left side NOTCH OF RIBBON CORE
SPOKE
GEAR
Rotate the gear for alignment
if necessary
Align the notch of the ribbon core to the spoke
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2Printer Setup
007
3. Close the printing mechanism to complete the ribbon supply module loading.
Load The Ribbon On The Printer
For Ribbon Rewind Module
RIBBON REWIND MODULE
1. Place the right-hand side of empty ribbon core first.
Right side
Align the empty ribbon core
to the holder
HOLDER
Push the empty ribbon core
to tighten the spring of the holder
SPRING OF HOLDER
Close the printing mechanism
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2Printer Setup
008
2. Then place the left-hand side of the empty ribbon core.
4. Ribbon loading completed.
3. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.
RIBBON REWIND WHEEL
Wind to back
Left side
Left side
SPOKE
NOTCH OF RIBBON CORE
Align the notch of empty ribbon core
to the spoke
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2Printer Setup
2.4 Loading The Label Roll
009
A New Label Roll Module Installation
LABEL STOCK LABEL SUPPLY HUB
1. Place the label stock on the label supply hub, attach the label guide plates to the label stock holder.
Place on the ribbon hub
A NEW LABEL ROLL MODULE
2. A label roll module is assembled as below.
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2Printer Setup
010
Load The Label Roll Module On The Printer
1. Release the printing mechanism and lift it.
2. Place the label roll module on the printer.
Place on the printer
Open the printing mechanism
3. Pass the label through the printing mechanism.
Through the printing mechanism
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2Printer Setup
011
4. Pass the label through the label guides and adjust the label guide to the label width. The label guide will help to
prevent the label swaying.
5. Close the printing mechanism and top cover to complete the label loading.
LABEL GUIDES
Through the label guides
Close the printing mechanism
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2Printer Setup
2.5 Loading The Label Supply Hub
012
1" Cores
Loading the label supply hub for 1" cores.
1.5" Cores
Loading the label supply hub for 1.5" cores.
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2Printer Setup
2.6 Connecting The Printer To The Host Computer
013
1. Please make sure that the printer is switched off.
2. Connect the power cord to the AC adapter.
AC ADAPTER
POWER CORD
Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket
of the wall.
GE300 THERMAL LABEL PRINTER
POWER ADAPTER
THE WALL
SOCKET
SLOT
JACK
PLUG
※This equipment must be earthed. The power plug must be connected to a properly wired earth ground socket outlet.
An improperly wired socket outlet could place hazardous voltages on accessible metal parts.
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2Printer Setup
014
3. Connect the USB/parallel cable to the printer and host computer.
4. Switch on the printer. The LED indicator should now lights up.
GE300 THERMAL LABEL PRINTER
USB CABLE
PC
SOCKET
USB PORT
PLUG PLUG
Switch on
LED INDICATOR
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2Printer Setup
2.7 Installing The Driver
015
1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.
Select the icon for the driver file and click it to start the installation.
2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
Select "Install printer drivers".
3. Specify your printer model.
Godex GE300
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2Printer Setup
016
4. Specify the port used to connect the printer to the host computer.
6. Once the installation is complete, a summary of the printer settings is displayed.
Check whether the printer settings are correct and click "Finish" to start copying the driver files.
Wait until copying is complete, then finish the installation.
5. Enter a printer name and assign the appropriate rights.
Godex GE300
Godex GE300
Godex GE300
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